Commercient SYNC Reviews & Product Details

Commercient SYNC is a data integration solution designed to seamlessly connect your ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems. This innovative platform leverages advanced AI technology to automate data synchronization, eliminating the burdens of manual data entry, coding, and server management. By ensuring that your data remains consistent, current, and accessible across all teams and devices, Commercient SYNC empowers businesses to operate efficiently, whether employees are in the office, working from home, or on the move. The primary target audience for Commercient SYNC includes businesses of all sizes that rely on both ERP and CRM systems to manage their operations and customer relationships. Companies often face challenges such as duplicate data entry, delayed access to inventory information, and order fulfillment errors. Commercient SYNC addresses these issues by automating bi-directional updates between systems, allowing teams to focus on strategic initiatives rather than repetitive tasks. This integration is particularly beneficial for sales teams that require real-time access to inventory data, enabling them to make informed decisions quickly. One of the standout features of Commercient SYNC is its ability to provide real-time inventory visibility. By automatically syncing ERP inventory data directly into the CRM, sales representatives gain instant access to critical information, which enhances their ability to respond to customer inquiries and fulfill orders accurately. Additionally, the platform minimizes manual errors by synchronizing customer, product, and order data, leading to improved order processing and heightened customer satisfaction. Commercient SYNC also supports both on-premises and cloud-based ERP systems, offering pre-built integrations with over 150 different ERP solutions. This versatility ensures that businesses can implement the platform regardless of their existing infrastructure. The deployment process is designed to be quick and efficient, with many businesses able to go live within weeks rather than months, thanks to pre-built templates and an intuitive setup approach. As businesses grow, Commercient SYNC scales alongside them, accommodating the synchronization of hundreds to millions of records without compromising performance. By streamlining operations and eliminating data bottlenecks, Commercient SYNC ultimately enhances productivity and supports smarter decision-making, making it a valuable asset for organizations looking to optimize their workflows and drive growth.

Seller

Commercient, Inc.

Discussions

Commercient SYNC Community

Languages Supported

English, French, Italian, Portuguese, Spanish

Solution Type

All-in-One

Overview by

Diego Gonzalez

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

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Commercient SYNC Integrations

(25)

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Jean J.

Marketing Director

Mid-Market (51-1000 emp.)

5/7/2025

"Long and complicated process but they stuck with us the whole time."

4/5

What do you like best about Commercient SYNC?

The customer support has been pretty good. It has been over 2 years trying to get this to work in our system, and we are finally getting close to having it the way we need it. They have been very helpful, and haven't charged for additional support except for very specific out of scope things. Review collected by and hosted on G2.com.

What do you dislike about Commercient SYNC?

Most of the people we have dealt with are overseas and a support ticket placed today will not be addressed until at least tomorrow. Sometimes the gap in time is frustrating. Review collected by and hosted on G2.com.

Response from Lorenzo Maranto of Commercient SYNC

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Thank you for sharing your experience with Commercient SYNC. We are delighted to hear that our customer support team has been helpful throughout your journey, and we appreciate your patience as we work towards meeting your needs. We understand your concern about the time gap due to our overseas support team and will strive to improve our response times. We are glad to hear that Commercient SYNC will soon help you reduce data entry and streamline your processes. If you have any further questions or need assistance, please feel free to reach out to us. Thank you for choosing Commercient SYNC!

Jenna J.

Controller

Mid-Market (51-1000 emp.)

7/3/2025

"Commercient SYNC + ERP + Salesforce"

5/5

What do you like best about Commercient SYNC?

Commercient SYNC provides seamless, near real-time integration between our ERP and Salesforce, giving our team easy access to critical customer and order data. It’s user-friendly, reliable, and has greatly improved cross-department visibility and efficiency. Review collected by and hosted on G2.com.

What do you dislike about Commercient SYNC?

Occasionally, customizations require assistance from support instead of being done in-house. While not a major issue, having more control over sync configurations would be helpful. That said, the support team is responsive and always quick to help resolve issues. Review collected by and hosted on G2.com.

Response from Lorenzo Maranto of Commercient SYNC

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Thank you for sharing your positive experience with Commercient SYNC. We understand the importance of having control over sync configurations and are working to make the customization process more user-friendly. We're committed to providing responsive support to ensure a smooth integration for your team.

Christina M.

Marketing Manager

Mid-Market (51-1000 emp.)

7/29/2024

"Unique service offering with great customer service."

4.5/5

What do you like best about Commercient SYNC?

Our experience has been very positive. They've done a great job with syncing our ERP data into Zoho CRM, even when Zoho threw them a few curveballs (with changes on Zoho's end). They were able to navigate those changes without causing any issues on our end. Also, they have very efficient customer service - they pretty much held our hand throughout the entire process and always responded to emails promptly. Review collected by and hosted on G2.com.

What do you dislike about Commercient SYNC?

The overall sync process can take a long time and there can be a lot of back and forth. I think this is really dependent on the customer and how much data you are syncing though. They are upfront though and state that it can take 8-10 weeks. As a customer, ensuring you have all your ducks in a row can help you stay within that timeline. Review collected by and hosted on G2.com.

What problems is Commercient SYNC solving and how is that benefiting you?

We were integrating a CRM into our business, but did not want to double up on data. Our ERP has all of our customer info, but is not a properly functioning CRM. So we wanted to integrate the ERP data into a CRM so that the sales team could better track both existing customers and new customers with the overall goal of increasing sales. Additionally, it gives the marketing team more insight into customer trends and allows for more targeted marketing. Review collected by and hosted on G2.com.

Yinia T.

Office Manager

Small-Business (50 or fewer emp.)

8/30/2024

"Great Experience!"

5/5

What do you like best about Commercient SYNC?

It's been a great experience working with Commercient to sync our QB data with Salesforce. They are very helpful when small issues arise and they are extremely proactive with maintaining our sync accurate and error free. We've been working with Commercient for a few years now and we look forward to continue to use their services. Review collected by and hosted on G2.com.

What do you dislike about Commercient SYNC?

The setup was a bit cumbersome and tedious but manageable. Review collected by and hosted on G2.com.

Verified User in Manufacturing

Small-Business (50 or fewer emp.)

4/2/2024

"Syncing ERP + Salesforce = More Visibility, Cleaner Data, More Selling"

5/5

What do you like best about Commercient SYNC?

Commercient is a "white glove" experience - the best part is that they manage the entire sync for you. Their support/engineering team is quick to respond and professional. Our Sales Team has access to more data than ever before (sales orders, shipping details, inventory/lead times, etc.) and our office staff can access almost any data from our ERP with ease. Review collected by and hosted on G2.com.

What do you dislike about Commercient SYNC?

We implemented our Commercient Sync in 2014. If I could go back in time, I would've made sure we took advantage of the native "parent/child relationship" functionality in Salesforce. We're lacking those relationships between some of our Sage objects and it makes managing ownership/accessibilty to records a little tricky. Review collected by and hosted on G2.com.

What problems is Commercient SYNC solving and how is that benefiting you?

Commercient has allowed us to provide visibility into our ERP operations via Salesforce. Salesforce is inherently faster and easier to navigate than our cloud-based Sage 100 instance. It also allows our Sales Team to access this data on the go via the Salesforce mobile app. They would have no way to access that data otherwise! Review collected by and hosted on G2.com.

Nick N.

Chief Commercial Officer

Mid-Market (51-1000 emp.)

7/4/2024

"Working Perfectly"

5/5

What do you like best about Commercient SYNC?

We have been working with Commercient for over two years now and whilst initial set up was slow as we have limited resources and IT infrastructure, since implementation, it has been a breeze. Successfully passing information through from our ERP to CRM and back again. For what they do, I don't believe there is a better option on the market. Thanks Cielo and the team, your work is very much appreciated! Review collected by and hosted on G2.com.

What do you dislike about Commercient SYNC?

The set up was a little problematic but we got through it in the end. Review collected by and hosted on G2.com.

Luis G.

Chief Information Officer

Small-Business (50 or fewer emp.)

9/24/2024

"Great Integration"

5/5

What do you like best about Commercient SYNC?

Easy to setup, and their technical team was very knowledgeable and eager to help. Review collected by and hosted on G2.com.

What do you dislike about Commercient SYNC?

Nothing, the whole process was smooth and we didn't have any issues. Review collected by and hosted on G2.com.

Response from Lorenzo Maranto of Commercient SYNC

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We're thrilled to hear that you found our integration easy to set up and that our technical team provided knowledgeable and eager assistance. Thank you for your positive feedback!

Heather Z.

Accounting Manager

Mid-Market (51-1000 emp.)

7/11/2024

"Ease To Order Entry"

5/5

What do you like best about Commercient SYNC?

Commercient easily transfers data from Salesforce to Syspro. Data is accurate and we were able to ensure all fields are getting populated appropriately. Review collected by and hosted on G2.com.

What do you dislike about Commercient SYNC?

We are not currently finding any issues as we continue the use of Commercient for data transfer. Review collected by and hosted on G2.com.

Jillian P.

Office and IT Manager

Small-Business (50 or fewer emp.)

6/28/2024

"Duplication error Salesforce/Sage 50"

5/5

What do you like best about Commercient SYNC?

I like the ease of use between Salesforce and Sage. Customer service support was great and helped guide me to correct the issue. Joseph Anthony Menchavez was amazing at helping me. Review collected by and hosted on G2.com.

What do you dislike about Commercient SYNC?

Help documents don't always explain in detail how to fix things. Review collected by and hosted on G2.com.

Nathan S.

Director of Operations

Small-Business (50 or fewer emp.)

4/22/2024

"Great Experience"

5/5

What do you like best about Commercient SYNC?

Commercient has been stellar on the technical side as well as the customer support side when migrating our Quickbooks data to Salesforce. I've enjoyed working with the Commercient team, they've been friendly, helpful, and communicated great. I recommend you work with Commercient! Review collected by and hosted on G2.com.

What do you dislike about Commercient SYNC?

Commercient truly had no issues. Working with them was a pleasure! Review collected by and hosted on G2.com.