Easy to use, not much to do after setup. Customer service is very helpful. Review collected by and hosted on G2.com.
Occasionally there are some errors. It doesn't take long to have them resolved. Review collected by and hosted on G2.com.
It's easy to see where everything is. Also easy to do some troubleshooting. Review collected by and hosted on G2.com.
We have it set up so that it syncs 4 times per day. I believe it can be optimized so it can capture more records per sync. Review collected by and hosted on G2.com.
Thank you for choosing Commercient; your satisfaction is our top priority! Your CSM will be reaching out to your directly to set up time to chat about optimizing your 4x/day SYNC!
Helps us communicate better to our customers now that we can connect our ERP data to our CRM. Review collected by and hosted on G2.com.
It was a little tricky to set up in the beginning, but that was mostly because I was a one man team managing it all. Review collected by and hosted on G2.com.
Thanks for taking the time to leave us a review, Kelly! We value your business and strive to make sure you love your experience with Commercient.
SYNC has a team behind it that gets the job done right! Review collected by and hosted on G2.com.
It took a bit longer to get setup then initially expected, but they helped us figure out the process since we had never done a connection like this! Review collected by and hosted on G2.com.
At Commercient, your feedback is invaluable. Thanks for taking the time to share your experience!
It has been a pleasure working with Commericent on the integration of our ERP and CRM systems. The success, application, and technical support teams have been extremely reliable in assisting with the integration. The Help Desk center streamlined timely support when needed. Review collected by and hosted on G2.com.
The feature I liked the least about Commercient Sync was the Customer Guided Implementation (CGI). Review collected by and hosted on G2.com.
Because of the SYNC, we don't have to double-enter our customer information into two different systems, and it helps our entire organization have clarity across the board.
It was a fairly easy process to set up the SYNC agent, Commercient did the heavy lifting configuring the sync to our CRM, and the post-implementation support has been good as well. Review collected by and hosted on G2.com.
The more often you want the two systems to sync with each other, it's going to cost you. To have a real-time sync can be pretty pricey.
If you upgrade your ERP system and need to establish the sync between the ERP and CRM, it's an extra add-on cost to do that, which I wasn't expecting. Review collected by and hosted on G2.com.
Their customer support is top notch. If they don't get it right the first time, they will work with you to ensure your needs are met. Review collected by and hosted on G2.com.
You must be very specific with your requests to ensure all needs are met. Review collected by and hosted on G2.com.
The team at Salesforce has responded quickly with requested improvements or changes to the app made by our sales team. We've also been able to communicate with our initial implementation team which really sped up the process as they know us. Review collected by and hosted on G2.com.
There was one aspect of our accounting software that they didn't have a pre-determined way to integrate. It didn't take them long to figure it out though. Review collected by and hosted on G2.com.
Your positive feedback is much appreciated, and it motivates us to maintain high standards of service at Commercient!
It's a very affordable way to get almost live data from Sage to Salesforce. Helps make our sales team exponentially more effective. Review collected by and hosted on G2.com.
Had a few issues getting data in the right buckets during the sync but it was quickly remedied. Review collected by and hosted on G2.com.
Delivered ahead of schedule exactly what we expected Review collected by and hosted on G2.com.
There are no drawbacks to using SYNC. I'll use them every time. Review collected by and hosted on G2.com.
We're overjoyed to receive your positive feedback and look forward to exceeding your expectations again!
Averages based on real user reviews.
4 months
15 months
14%