CloudCall Reviews & Product Details

Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com

Product Website

Seller

CloudCall Group Plc

Languages Supported

English

Overview by

Ashley Bowlin

Discussions

CloudCall Community

Pricing

Pricing provided by CloudCall.

o1 Pro

Starting at $24.00

1 Users Per Month

View More Pricing Information

CloudCall Integrations

(9)

Verified by CloudCall

CloudCall Media

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done...

CloudCall Demo - Work from anywhere seamlessly

Be a team, wherever you are Working on the go… everyone’s doing it. And with CloudCall, you can do it without sacrificing the quality of your work. We designed our platform for busy teams on the go, so you’ll never miss a connection, and all activities will be synced to your CRM records, no matt...

CloudCall Demo - The intelligent phone system that integrates with your CRM

Personalise your communications, work from anywhere and simplify your processes.

Simply pair your CRM with CloudCall.

CloudCall Demo - Quanta Recruitment Testimonial

CloudCall is more than just a telephone system. It integrates into all the different systems that we use.

CloudCall Demo - Oakleaf Partnership Testimonial

What we had wasn't working. We had to get smarter, more intelligent with the way our telephony system integrated with our CRM.

Enhance team efficiency

CloudCall Agent Experience

CloudCall for Business Leaders

Manage and coach your team with CloudCall

CloudCall for Microsoft Teams. Connecting your business tools, communications data and CRM.

Official Downloads

(5)

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Why poor communication is holding your business back

CloudCall Reviews (73)

G2 reviews are authentic and verified.

Here's how.

Verified User in Human Resources

Small-Business (50 or fewer emp.)

4/21/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Terrible product, terrible service. Avoid it!"

0/5

What do you like best about CloudCall?

Calls would connect most of the time. I had to constantly call in with call examples to troubleshoot constant call quality issues even with QoS setup, and when calling land lines. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

When we used them, we couldn't provision our own phones... I had to call them.

Call quality issues constantly.

The cloudcall app was buggy - it would pop to the foreground randomly throughout the day, annoying my users.

The app was unstable - The app became locked up on occasion, where the only fix was to uninstall/reinstall.

All of the call history/records were in Military time.... with no option to change it.

When employees leave and i would delete a user/phone, people could still leave them voicemails, but we'd have no way to check them??? This led to customers complaining our follow-through was poor. We had no idea. The calls should have reverted back to the main line once removed from the user.

Reports were useless since calls answered by a receptionist and then transferred would be credited to the receptionist instead of the end user.

The admin portal was patched together and sloppy. Not sure how much its changed in 2 years. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

3/27/2021

"Horrible experience from start until cancellation."

0/5

What do you like best about CloudCall?

Nothing worked properly so there's not much to say here. The trainer was very knowledgeable and would have been great if the product worked the way it should. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

CloudCall porting our numbers over via Bandwidth was the start of the problems. This ended up being delayed and costing us more money with our current provider because they closed out account and had to reopen it after fetching the numbers back. We had troubles making and receiving calls across all of our lines regardless of the internet speeds or computers (Mac&PC). We purchased additional modem/routers, Ethernet cables, adapters, etc. This was a sunken cost as we were hopeful this would fix any issues as we were being told it was on our end. In the end, this was to help my team with our CRM which ultimately didn't work for us either. After submitting several dozen tickets and trying to find a new provider, we finally canceled our service.

Note: Put a clause in your contract to be let out at any time because of poor service, etc. Review collected by and hosted on G2.com.

Recommendations to others considering CloudCall:

Look at other providers. Find a place that will allow you to test their product out completely and read all reviews of the web app and the mobile app. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

We were trying to connect to our CRM, TrackerRMS. This didn't work smoothly since the calls wouldn't go through, would drop, or break up. At times, you might see a missed call hours later or have their phone app ring you or show you a missed call 8 hours later, sometimes in the middle of the evening. No real benefits from trying their service. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/20/2021

"A great Saas provider that makes my workflow simple & easy! They have some great features."

5/5

What do you like best about CloudCall?

They have some great features, and the integration aligns with my day-to-day tasks nicely! Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

I don't dislike anything. I am happy with their service. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

8/10/2021

"Good Tool"

4/5

What do you like best about CloudCall?

Integration with SalesForce is the best feature. SMS capability right behind that. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The downside is the responsiveness of their support side when issues arise. Review collected by and hosted on G2.com.

Sander R.

General Manager

Small-Business (50 or fewer emp.)

10/9/2020

"Great idea. Sound quality can be improved. Alternatives are available"

3/5

What do you like best about CloudCall?

Easy integration in Salesforce, and browser. Calls kan be easily made without dialing manually with the risk of typing the wring digits.

Works without any additional hardware, bot our windows and mac users were happy

Just a simple setup and ready to use within minutes Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Sound quality is somtimes not the best. Using mobile networks with really clear sound this can sometimes be disappointing

At the end the fee for justthe autodialer was, in combination with the low audi quality teh main reason to no longer use Cloudcall

Many of the athoer features we did not use Review collected by and hosted on G2.com.

Recommendations to others considering CloudCall:

See if you need all the features and setup a trial to check for sound quality

Check for your self if you understand the amin panels and that you can manage for yourself. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

Quick dialing of many phone number. this is what it does.

Also the requirement was that it works for both windowns and mac users. So independant of the platform all user would be able to us it.

And no specific hardware required to be implmentend in the network. This waty we reduce on IT cost Review collected by and hosted on G2.com.

Michael D.

Physician Recruiter - Team Manager

Small-Business (50 or fewer emp.)

3/11/2020

"Very disappointed"

0.5/5

What do you like best about CloudCall?

It integrated with our CRM, but had some clunky workflows that required additional clicks for every call, and pop up windows. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Just read the problems I was having and you will understand. Review collected by and hosted on G2.com.

Recommendations to others considering CloudCall:

keep shopping Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

nothing because it does not work correctly. They rush you into a contract and then somebody with little experience will set up your account. My account was set up like this... I have a number that I call from and then when I text it was displaying a completely different number. So my client see's I have a number I call from and another number I text from. I did not know this so my email signature has been wrong since I set up with these guys. Worst part they had no idea how to fix it. Now one of the numbers does not work and if anyone tries to use it they get a dial tone. Mind blown!

The functionality. The SMS service we used very frequently was simply not giving us the responses from prospects/clients. We would send a text and sometimes nothing would comeback or the response would come through in a completely different conversation. So imagine if you texted your mom and then when she responds a new chat from your mom's phone number appears. Then imagine that 2nd chat box erasing your moms responses everyday so you have no record of their responses. You would only have a chat box with your texts to your mom, but no responses. We have been dealing with this issue for 3 weeks and I have yet to even hear from a manager. They still have no idea why this is happening. wonder who else is experiencing this. Then today I found out that texts are not coming through because my client sent me a screenshot of the texts he has been sending me and their is absolutely no record of this. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

12/10/2019

"Hit or Miss"

3.5/5

What do you like best about CloudCall?

click to call numbers while on internet/seeing online resumes Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

lots of glitches - clicking answer button rarely picks up call Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

8/12/2019

"Great ideas, growing quality"

3/5

What do you like best about CloudCall?

I love the idea of having an app based phone system. They have text messaging as well as call recording and plenty of other features. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Call quality is not the best. Their ideas are great but often times are not the best on roll out. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/29/2019

"Good for international calls and monitoring, bad for mobile functionality"

3.5/5

What do you like best about CloudCall?

I like the web-plugin that enables clicking on a number you see online, going straight into a call. You can also enable local numbers so if you call overseas, it appears that you're calling from that country. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The mobile app is not very well integrated with the desktop application, especially for call-forwarding etc. Review collected by and hosted on G2.com.