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At a Glance
Market Segments
Small-Business (62.9% of reviews)
Small-Business (57.2% of reviews)
Entry-Level Pricing
Starting at $24.00 1 Users Per Month
$30.00 1 User Per Month
CloudCall
Star Rating
(73)3.9 out of 5
Market Segments
Small-Business (62.9% of reviews)
Entry-Level Pricing
Starting at $24.00 1 Users Per Month
Browse all 2 pricing plansRingEX
Star Rating
(1,242)4.1 out of 5
Market Segments
Small-Business (57.2% of reviews)
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that RingEX excels in call recording with a score of 9.0, while CloudCall trails behind at 7.3. Reviewers mention that the clarity and reliability of recordings in RingEX significantly enhance their communication efficiency.
- Reviewers mention that RingEX offers superior omnichannel communication capabilities, scoring 8.1 compared to CloudCall's 7.3. Users on G2 appreciate the seamless integration of various communication channels, which allows for a more cohesive customer interaction experience.
- G2 users highlight that RingEX's mobile accessibility is rated at 9.1, making it a preferred choice for users who need to stay connected on the go, whereas CloudCall's mobile access score is lower at 8.0. Users say this flexibility is crucial for their remote work needs.
- Users report that RingEX shines in queue management with a score of 8.7, while CloudCall's score of 7.3 indicates room for improvement. Reviewers mention that the efficient handling of call queues in RingEX leads to better customer satisfaction.
- Reviewers mention that RingEX's document storage feature is rated at 8.3, providing users with a reliable way to manage important files, while CloudCall does not have a comparable score in this area. Users say this feature is essential for maintaining organized workflows.
- Users on G2 report that RingEX's ease of use is rated at 8.5, making it more user-friendly compared to CloudCall's score of 8.1. Reviewers mention that the intuitive interface of RingEX allows for quicker onboarding and less training time for new users.
Pricing
Entry-Level Pricing
CloudCall
o1 Pro
Starting at $24.00
1 Users Per Month
Enhanced VoIP and SMS, Call Coaching tools and team management functions as well as AI-Powered Call Summaries and strategic CRM integration. Ideal for teams and leaders focused growth and streamlined workflows.
- 2000 SMS per month
- Call to 13+ countries
- AI-Enhanced Call Summaries
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
CloudCall
No trial information availableRingEX
Free Trial is available
Ratings
Meets Requirements
7.9
53
8.8
1,033
Ease of Use
8.0
54
8.6
1,048
Ease of Setup
7.7
33
8.2
635
Ease of Admin
7.4
26
8.3
555
Quality of Support
7.6
51
8.0
936
Has the product been a good partner in doing business?
7.8
26
8.3
545
Product Direction (% positive)
6.4
49
7.9
1,015
Features by Category
Documents
Not enough data
7.7
156
Not enough data
7.4
150
Not enough data
8.1
158
Agentic AI - Online Fax
Not enough data
8.7
13
Not enough data
8.8
13
Sending
Not enough data
9.1
172
Not enough data
9.1
170
Not enough data
8.9
158
Not enough data
9.2
161
Not enough data
8.9
165
Not enough data
9.1
165
Host Tools
Not enough data
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Attendee Tools
Not enough data
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Post-Event Tools
Not enough data
8.5
65
Not enough data
8.3
68
Integrations
Not enough data
8.1
59
Not enough data
8.4
66
Agentic AI - Webinar
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Channels
8.8
12
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.0
10
|
Verified
Not enough data
7.6
11
Not enough data
8.1
9
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.2
11
Not enough data
7.9
12
|
Verified
Not enough data
7.3
11
|
Verified
Not enough data
7.0
9
Not enough data
7.2
9
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
7.9
11
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
7.6
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.2
12
|
Verified
Not enough data
8.3
9
Not enough data
Collaboration Tools
Not enough data
9.1
256
Not enough data
9.1
144
Not enough data
8.7
119
Not enough data
8.9
142
Not enough data
9.1
125
Meeting Coordination
Not enough data
8.8
245
Not enough data
9.1
238
Not enough data
8.9
226
Not enough data
9.1
148
Software Type
Not enough data
9.0
245
Not enough data
9.1
146
Not enough data
9.2
162
Agentic AI - Video Conferencing
Not enough data
8.6
16
Not enough data
8.8
15
Not enough data
8.7
15
Platform
Feature Not Available
8.2
204
8.0
5
9.0
236
7.3
5
8.7
222
7.3
5
9.1
231
Not enough data
8.7
221
Not enough data
8.6
213
Not enough data
8.8
220
Generative AI
Not enough data
Feature Not Available
Workforce Management
7.3
5
8.8
221
7.3
5
8.6
215
Call Center Infrastructure (CCI)
Not enough data
9.0
24
Not enough data
9.0
24
Feature Not Available
9.2
24
Feature Not Available
9.0
24
Administrative
8.7
5
8.8
224
8.0
5
8.7
222
Basic Communication - Cloud PBX
Not enough data
8.9
57
Not enough data
8.9
56
Not enough data
9.1
55
Not enough data
8.2
54
Not enough data
9.1
56
Not enough data
8.8
55
Advanced Features - Cloud PBX
Not enough data
8.7
52
Not enough data
8.5
54
Not enough data
8.6
53
Not enough data
9.0
54
Platform Basics - VoIP Providers
4.3
5
8.4
88
3.7
5
8.9
91
3.3
5
8.3
85
4.0
5
8.2
85
3.3
5
8.0
83
4.3
5
8.1
81
Basic Communication
7.7
29
|
Verified
9.0
485
|
Verified
Feature Not Available
8.3
390
|
Verified
7.0
16
|
Verified
8.7
415
|
Verified
Feature Not Available
8.2
362
|
Verified
7.0
26
|
Verified
8.5
424
|
Verified
7.1
26
|
Verified
9.0
432
|
Verified
Agentic AI - VoIP Providers
Not enough data
8.0
54
Not enough data
8.1
54
Not enough data
8.1
54
Not enough data
8.0
52
Access
7.2
26
|
Verified
8.2
380
|
Verified
7.2
28
|
Verified
8.4
395
|
Verified
7.6
18
8.6
422
Advanced Features
6.5
25
|
Verified
8.3
440
6.3
19
|
Verified
8.4
402
|
Verified
7.3
29
9.0
457
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.7
51
|
Verified
Not enough data
8.7
53
|
Verified
Not enough data
Feature Not Available
Features
Not enough data
8.8
56
|
Verified
Not enough data
8.4
51
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
8.6
54
|
Verified
Not enough data
8.2
51
Categories
Categories
Shared Categories
CloudCall and RingEX are categorized as VoIP Providers and Call Center Infrastructure (CCI)
Unique Categories
CloudCall is categorized as Contact Center
RingEX is categorized as UCaaS Platforms, Online Fax, Webinar, Video Conferencing, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
CloudCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Staffing and Recruiting
54.3%
Information Technology and Services
8.6%
Financial Services
4.3%
Wholesale
2.9%
Leisure, Travel & Tourism
2.9%
Other
27.1%
Computer Software
9.9%
Information Technology and Services
5.3%
Insurance
5.0%
Staffing and Recruiting
4.9%
Financial Services
4.8%
Other
70.1%
Discussions
Is CloudCall voip?
1 Comment
Official Response from CloudCall
Yes it is!
Our Internet Telephony System makes it possible for you to easily make calls, no matter where you’re working from.Read more
What is CloudCall communicator?
1 Comment
Official Response from CloudCall
The CloudCall Communicator. The only bit of software you need to receive, make and transfer your calls, ideal for fast moving businesses that need a quick...Read more
CloudCall has no more discussions with answers
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
AG
For us it was really simple. The account manager actually did the setup over screen share and showed us how he was setting it up as he was going along. So...Read more
How much does RingCentral Office cost?
1 Comment
Official Response from RingEX
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 Comment
Official Response from RingEX
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
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