--- title: CloudCall Reviews meta_title: 'CloudCall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 74 reviews by the users' company size, role or industry to find out how CloudCall works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 74 scale: '5' date_modified: '2026-07-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # CloudCall Reviews **Vendor:** CloudCall Group Plc **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.9/5.0 **Total Reviews:** 74 ## About CloudCall Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com ## CloudCall Pros & Cons **What users like:** - Users find CloudCall's **ease of use** impressive, making call management and reporting simple and efficient. (13 reviews) - Users love the **easy integration** of CloudCall, enhancing team communication and overall functionality effortlessly. (10 reviews) - Users appreciate the **easy integrations** of CloudCall, enhancing communication with seamless connections to other tools. (7 reviews) - Users find CloudCall's **easy setup** process allows seamless communication and boosts productivity for remote teams. (5 reviews) - Users appreciate the **intuitive interface** of CloudCall, making it easy to use and implement effectively. (5 reviews) - Users commend **exceptional customer support** from CloudCall, highlighting their commitment to resolving issues and ensuring satisfaction. (4 reviews) - Easy Communication (4 reviews) - Users value the **easy integrations** with ATS/CRM systems, enhancing setup and user experience significantly. (4 reviews) - Features (4 reviews) - Users appreciate the **ease of integration** with CloudCall, making setup and use simple and effective for sales outreach. (4 reviews) **What users dislike:** - Users experience **poor call quality** with frequent disconnects, making the service unreliable and frustrating for communication. (4 reviews) - Users experience **frequent call drops** with CloudCall, leading to unreliability and frustration during communications. (3 reviews) - Users experience **call connection issues** with CloudCall, affecting communication quality and causing frustration during conversations. (3 reviews) - Users experience **connection issues** with CloudCall, often facing dropped calls and audio problems during conversations. (3 reviews) - Users experience **audio problems** with connectivity and headset issues that hamper effective communication with customers. (2 reviews) - Users frequently experience **connectivity issues** with CloudCall, leading to dropped calls and unreliable performance. (2 reviews) - Users find **customer service slow** to respond, complicating support experiences and raising issues with call connections. (2 reviews) - Dialer Issues (2 reviews) - Messaging Issues (2 reviews) - Slow Call Connection (2 reviews) ## CloudCall Reviews ### 1. Simple Setup, Reliable Call Management **Rating:** 4.5/5.0 stars **Reviewed by:** Maitri P. | Dentist **Reviewed Date:** February 07, 2026 **What do you like best about CloudCall?** I use CloudCall to manage calls related to appointments, follow-ups, and internal communication, which makes patient communication easier. I like how straightforward it is and how call logs and details are easy to access. It's accessible and reliable. I value the call logging and call history features the most because being able to see past calls and notes makes follow-ups easier and helps keep communication organized. Setup was fairly easy, and we were able to start using it quickly. **What do you dislike about CloudCall?** Call quality can sometimes depend on internet connectivity, and the interface could be a bit more intuitive. Maybe provide offline services. **What problems is CloudCall solving and how is that benefiting you?** I use CloudCall to organize and track calls easily, handle appointments, follow-ups, and internal communications without personal numbers. It eliminates the hassle of noting everything down. **Official Response from Ashley Bowlin:** > Thank you so much for the thoughtful 4.5-star review! We’re really glad to hear that CloudCall has made it easier to manage appointments, follow-ups, and internal communication, especially with call logging and history helping keep everything organized and accessible. It’s great to know setup was straightforward and that you were able to get up and running quickly. We also appreciate your honest feedback around call quality and usability. As a cloud-based platform, call quality can be influenced by internet connectivity, and we’re continuously investing in performance improvements and interface enhancements to make the experience even more intuitive. Your input helps shape where we focus next. Thanks again for taking the time to share your experience. We’re grateful to be part of your day-to-day communications and are always here if you have suggestions or need support. ### 2. Seamless Candidate Contact, 24/7 Accessibility **Rating:** 5.0/5.0 stars **Reviewed by:** Lexi B. **Reviewed Date:** November 20, 2025 **What do you like best about CloudCall?** I really appreciate how CloudCall has enabled me to smoothly contact my candidates both during and after hours. The mobile app is a standout feature, allowing me to use it conveniently on my personal cellphone, which is crucial for my work in Healthcare where many physicians work irregular hours and need to communicate outside of traditional business times. It’s incredibly valuable that I can maintain seamless communication 24/7, giving me the flexibility I need to stay connected with physicians. Additionally, the integration with Bullhorn CRM is fantastic because it automatically leaves notes in the CRM for my colleagues to access, which significantly enhances our team’s collaboration and streamlines our workflow. The setup process was impressively easy and was done virtually with my IT team with no issues. Overall, CloudCall has significantly boosted my productivity and communication efficiency. **What do you dislike about CloudCall?** nothing **What problems is CloudCall solving and how is that benefiting you?** I use CloudCall to easily contact candidates anytime through my cellphone, integrate seamlessly with Bullhorn CRM, and leave notes for colleagues, enhancing team collaboration and communication efficacy. **Official Response from Ashley Bowlin:** > Hi Lexi, Thank you so much for the wonderful review. We’re really glad to hear CloudCall is helping you stay connected with physicians around the clock. Healthcare recruiting definitely doesn’t happen on a 9–5 schedule, and it means a lot that the mobile app is making that part of your job easier. It’s also great to hear the Bullhorn sync is helping your team stay aligned without extra admin, and that setup was smooth for you and your IT team. We appreciate you taking the time to share your experience! We’re here whenever you need us. — The CloudCall Team 💜 ### 3. Seamless VOIP That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Zach Z. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about CloudCall?** They offer live dashboards with frequent refresh rates, which has been a game changer for our sales and critical calling teams. Real-time metrics displayed in the office help us track performance instantly and take quick action when needed. The ease of implementation made it even better: simple to set up, quick to get going, and immediately impactful. It’s the outstanding customer service team especially Ashley, Filippe, Gee, and their manager Martin. While being a super admin can get quite technical with various settings to navigate, CloudCall makes it manageable. The platform is intuitive, but what truly sets it apart is the support. The team never rushes you to closure instead every time I email or call they guide you step by step, ensure everything is resolved, and even follow up to check if you need anything else. It’s rare to find that level of commitment and care and thats what sets them apart. **What do you dislike about CloudCall?** Nothing, when you have a team to lean on for support and the tool works great, there nothing to complain. **What problems is CloudCall solving and how is that benefiting you?** Calls **Official Response from Ashley Bowlin:** > Hi Zach, Thank you so much for this thoughtful review — we’re thrilled to hear how impactful CloudCall has been for your team! Real-time visibility is exactly what we aim to deliver, so it’s great to know the live dashboards are helping you track and act on performance in the moment. We also can’t thank you enough for the kind words about our support team. Ashley, Filipe, Gee, and Martin are true pros, and we’re proud to have them guiding our customers every step of the way. Your feedback means a lot to us, especially coming from a super admin who’s lived deep in the platform. We’re always here if you need anything, and we’re proud to be your partner. — The CloudCall Team ### 4. Effortless Bullhorn Integration for Streamlined Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Abby R. | Applications software support, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2025 **What do you like best about CloudCall?** The seamless integration with Bullhorn makes it easy to track all candidate and client communication without extra clicks. **What do you dislike about CloudCall?** The plugin tends to slow down Bullhorn somewhat, particularly when usage is at its highest. This is most noticeable during peak hours. **What problems is CloudCall solving and how is that benefiting you?** CloudCall connects our calls and texts directly to Bullhorn, keeping all communication in one place. It saves time, reduces manual entry, and improves visibility across the team. **Official Response from Ashley Bowlin:** > Thanks so much, Abby! We’re glad to hear CloudCall makes it easier to manage all your Bullhorn communication in one place. We appreciate your note about speed — our team continues to focus on optimizing performance and improving the overall experience for busy teams like yous. 💜 ### 5. Great when it works! **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about CloudCall?** It is fairly easy to use. I like that it has an SMS feature, it integrates into bullhorn, and I also enjoy that it has caller ID. **What do you dislike about CloudCall?** The application glitches regularly and I have to contact my internal IT department too often to fix it's glitches. **What problems is CloudCall solving and how is that benefiting you?** As an agency recruiter, it has made it so that I can easily take calls from my phone! **Official Response from Ashley Bowlin:** > Thanks for sharing your experience. We’re glad you find value in the SMS, Bullhorn integration, and caller ID, but we’re sorry to hear about the glitches. It sounds like you may be on our Classic platform. Our new CloudCall o1 has been rebuilt on modern cloud infrastructure to deliver stronger reliability, performance, and easier updates with Chrome and other configurations. We’d love to connect and make sure you have access to these improvements. Your feedback helps us keep improving. Thank you! ### 6. Great Cloud-Based Calling Solution for CRM Users **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Business Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about CloudCall?** Straightforward to set up and packed with features. It was incredibly simple to get our sales team up and running with both the app and the desk phone. We configured CloudCall to integrate smoothly with our current ATS/CRM system, as well as the future CRM we plan to adopt. The customer support team was also highly responsive, friendly, and made the implementation process smooth and stress-free. **What do you dislike about CloudCall?** Setting up call recording According to each state law. **What problems is CloudCall solving and how is that benefiting you?** Our old VoIP system did not integrate or track calls on Salesforce. Cloudcall was able to integrate into our Salesforce platform within a 30 second set up and now works flawlessly. It also saved us money per user. **Official Response from Ashley Bowlin:** > Hi Michael, Thank you so much for the kind words! We’re thrilled to hear that CloudCall made onboarding easy for your team and that the integration with Salesforce is delivering real value. We especially appreciate your shoutout to our support crew — they’ll be excited to hear it! If there’s ever anything we can do to make call recording setup even easier, just let us know. Thanks again for being a part of the CloudCall community! Best, Ashley ### 7. Support could use major improvement! **Rating:** 3.0/5.0 stars **Reviewed by:** Adam M. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about CloudCall?** Cloudcall interates with our CRM and comes with a handy app **What do you dislike about CloudCall?** Support is a nightmare, and isn't 27/4 so if you have an issue on the weekend, you're stuck! **What problems is CloudCall solving and how is that benefiting you?** Cloudcall is being used as a cloudbased phone system for our business and giving us multiple IVR's for all our locations. **Official Response from Ashley Bowlin:** > Hi Adam, Thank you for taking the time to share your feedback; we’re glad to hear that CloudCall’s CRM integration and mobile app have been helpful in supporting your multi-location setup. That said, we’re truly sorry to hear your experience with support hasn’t met expectations. We know how critical timely support is, especially when phone systems are involved. While our current support model includes extended weekday coverage and emergency escalation paths, we recognize that weekend coverage is an important area for improvement. I’ve shared your comments directly with our leadership team to help prioritize ongoing service enhancements. Please feel free to contact our support leadership team directly at support@cloudcall.com. Thank you again for being a CloudCall customer, and for sharing your feedback! - The CloudCall Team ### 8. Effortless Connections and Top-Notch Support with CloudCall **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel L. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about CloudCall?** CloudCall has truly transformed how we work, making it easy to connect and communicate with our team and clients. With their flexibility to integrate with TextUs for additional SMS features, alongside the custom dashboards they built, CloudCall has provided a solution that perfectly fits our needs. Their customer service has been second to none, and it’s clear they’re invested in our success. **What do you dislike about CloudCall?** Nothing I can think of now. Looking forward to getting on their new platform real soon. **What problems is CloudCall solving and how is that benefiting you?** First, it has streamlined our ability to connect quickly and effectively with both clients and candidates, saving us time and ensuring we never miss crucial conversations. The integration with TextUs has been invaluable, allowing us to add SMS as a communication channel, which is essential in a fast-paced environment like ours where response times matter. The custom dashboards have been another game-changer, giving us a clear view of our team’s call activity and performance. This transparency enables us to make data-driven decisions and identify areas for improvement in real-time, ultimately enhancing our productivity and service quality. Finally, CloudCall’s exceptional customer support has solved the often overlooked issue of downtime and technical issues. Their team’s proactive approach means we always have the support we need to keep operations running smoothly. These benefits have translated into better client satisfaction, faster placement times, and a more streamlined workflow for our entire team. ### 9. Cloudcall review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about CloudCall?** Very good at transferring phone calls & putting people on hold. **What do you dislike about CloudCall?** have some issues with the sound of my voice **What problems is CloudCall solving and how is that benefiting you?** Phone calls & transferring to colleagues **Official Response from Ashley Bowlin:** > Thank you for the review and feedback! ### 10. good but not great **Rating:** 0.5/5.0 stars **Reviewed by:** Ori A. | Client Growth Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about CloudCall?** Easy to use and simple for new users easy to set up **What do you dislike about CloudCall?** poor call quality constant disconnects bad service **What problems is CloudCall solving and how is that benefiting you?** being able to call individuals globally **Official Response from Ashley Bowlin:** > Hi Ori, Thank you for sharing your feedback — we’re glad to hear the ease of use has been a win for your team! We completely understand the frustration around call quality and service issues. These are exactly the challenges we’ve addressed with our new o1 platform, which was purpose-built to improve stability, performance, and global call quality — especially for Bullhorn users like yourself. When the time is right, we would love to connect for the opportunity to show your team CloudCall o1 so you can experience the difference. Thanks again for your candid review. Best, Ashley ## CloudCall Discussions - [What is CloudCall communicator?](https://www.g2.com/discussions/what-is-cloudcall-communicator) - 1 comment - [Is CloudCall voip?](https://www.g2.com/discussions/is-cloudcall-voip) - 1 comment - [View CloudCall pricing details and edition comparison](https://www.g2.com/products/cloudcall/reviews/cloudcall-review-6490587?section=pricing&secure%5Bexpires_at%5D=2026-07-09+22%3A29%3A33+-0500&secure%5Bsession_id%5D=790d9dd4-a745-4e53-be11-6f47ef1b0ce0&secure%5Btoken%5D=9f417a228a125fb4c1d5fd03cc62b614b0f98efc4749ada18af520b57c4fda13&format=llm_user) ## CloudCall Integrations - [Access CRM](https://www.g2.com/products/access-crm/reviews) - [Access Vincere Evo](https://www.g2.com/products/access-vincere-evo/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Chameleoni](https://www.g2.com/products/chameleoni/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [LaborEdge](https://www.g2.com/products/laboredge/reviews) - [Prodoscore](https://www.g2.com/products/prodoscore/reviews) ## CloudCall Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top CloudCall Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,574 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,367 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,357 reviews)