CloudCall Reviews & Product Details

Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com

Product Website

Seller

CloudCall Group Plc

Languages Supported

English

Product Description

CloudCall is the intelligent phone system that integrates with your CRM. Our communications platform provides intelligence for businesses through capturing calls, chats & collaboration to deliver a single view of multi-channel customer interactions.

Overview by

Ashley Bowlin

Discussions

CloudCall Community

Pricing

Pricing provided by CloudCall.

o1 Pro

Starting at $24.00

1 Users Per Month

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CloudCall Integrations

(9)

Verified by CloudCall

CloudCall Media

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done...

CloudCall Demo - Work from anywhere seamlessly

Be a team, wherever you are Working on the go… everyone’s doing it. And with CloudCall, you can do it without sacrificing the quality of your work. We designed our platform for busy teams on the go, so you’ll never miss a connection, and all activities will be synced to your CRM records, no matt...

CloudCall Demo - The intelligent phone system that integrates with your CRM

Personalise your communications, work from anywhere and simplify your processes.

Simply pair your CRM with CloudCall.

CloudCall Demo - Quanta Recruitment Testimonial

CloudCall is more than just a telephone system. It integrates into all the different systems that we use.

CloudCall Demo - Oakleaf Partnership Testimonial

What we had wasn't working. We had to get smarter, more intelligent with the way our telephony system integrated with our CRM.

Enhance team efficiency

CloudCall Agent Experience

CloudCall for Business Leaders

Manage and coach your team with CloudCall

CloudCall for Microsoft Teams. Connecting your business tools, communications data and CRM.

Official Downloads

(5)

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Why poor communication is holding your business back

CloudCall Reviews (73)

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Jeff W.

Director of IT

Small-Business (50 or fewer emp.)

11/17/2022

"Cloudcall has top tier support, and is a fantastic product"

4.5/5

What do you like best about CloudCall?

The best thing about Cloudcall is its Bullhorn integration. It is also easy to use, reliable and they have a great tech support team. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The biggest issues that we have arise from using headsets that don't always behave. Cloudcall itself is terrific. Review collected by and hosted on G2.com.

Response from Ted Ruscitti of CloudCall

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Hi Jeff,

Thanks very much for taking the time to leave us a review. I'm thrilled to see that you are happy with our product and support and that our Bullhorn integration is making your life easier.

Much appreciated.

Ted Ruscitti

Chief Customer Success Officer

CloudCall

Tom J.

Director

Small-Business (50 or fewer emp.)

11/15/2022

"Really smooth calls, with good reliability."

5/5

What do you like best about CloudCall?

Uptime is always very good, really helps that it integrates so well with bullhorn our CRM. Rarely do we need support but when we do it is a smooth easy process Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Nothing. The service has been good throughout our time Review collected by and hosted on G2.com.

Response from Ted Ruscitti of CloudCall

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Thanks Tom for such a thoughtful review. I'm glad you are enjoying Cloudcall!

Best,

Ted Ruscitti

Chief Customer Success Officer

CloudCall

Delaney M.

Technical Recruiter

Small-Business (50 or fewer emp.)

12/28/2021

"Easy way to do a phone call from the site."

5/5

What do you like best about CloudCall?

I like how easy it is to hop on a phone call with a candidate or a client. With the click of a button, I can call them without it overtaking the entire screen. All I have to make sure is everything in my system is put in correctly. It also is beneficial since it auto pops a note, so on the call, I can write down anything I find important or be able to tag the job I am calling to pitch them Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

I do not like that I seem to have a lot of issues at the beginning of every day when it comes to the connection of the calls to Bullhorn. Often, I call the candidate and hear no ring on the other side until it is time to leave a voice mail. Review collected by and hosted on G2.com.

Recommendations to others considering CloudCall:

I think it is excellent for any company to use this software because it is very efficient to use and can help boost the call volume for your company. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

We are solving the staffing shortages in the Information Technology industry. I have realized that it is constructive and beneficial for all parties to communicate efficiently. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

12/7/2021

"Best Telephony product for CRM Integration"

5/5

What do you like best about CloudCall?

The simplest and easiest integration with Bullhorn to provide you with the most accurate representation of your data inside of your CRM. No other competitor on the market seemed to have as tightly integrated with Bullhorn as CloudCall did. Certainly saved us in this new world of hybrid working and working from home mandates. Has the ability to listen to any recorded calls directly in the CRM which is great for situations where staff need to be able to work together, and know what people have been speaking about. Had no issues with call quality, and the ability to SMS directly in the product and see inside of the CRM as well is fantastic. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

As a person on the tech side, it would be nicer to have more administrative options, however this is fairly consistent with most hosted telephony products on the market. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

CloudCall without a doubt, was crucial for our business to being able to continue providing a service throughout 2020 when people began to work from home. Have also seen a much larger percentage of notes being logged and saved in our CRM for calls, ensuring we are capturing more of our communication data. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

2/22/2022

"Great support team, some problems, overall good value."

3.5/5

What do you like best about CloudCall?

The support team and the responsiveness of the team is truly amazing. Configuration of some parts of the system isn't difficult, which keeps some often changing configs flexile. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The setup don't seem transparent and some design choices are making it difficult to make the best out of the service. Some of the partners of CloudCall are making the cooperation more difficult. Review collected by and hosted on G2.com.

Recommendations to others considering CloudCall:

Be sure to check if your numbers can be hosted directly on their platform. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

Decent VoIP solution. IVRs are reliable and easy to set up. We're using it for inbound and outbound of our sales and service departments. Yet sometimes they inbound failed. Review collected by and hosted on G2.com.

Chris S.

IT Manager

Mid-Market (51-1000 emp.)

12/7/2021

"CloudCall 5 Stars all round"

5/5

What do you like best about CloudCall?

Ease of how the transition has been for 3 sites in 3 countries. Has enabled the office to continually function during lockdowns. The ease at which CloudCall seamlessly interacts with our CRM is amazing and makes everyone's lives within the business that much easier and more productive Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

No dislikes. It does what it says on the tin and can be used in the office, at home or on the move via an app on your smartphone. Review collected by and hosted on G2.com.

Chris M.

Mid-Market (51-1000 emp.)

11/16/2021

"ROI - Game Changer"

5/5

What do you like best about CloudCall?

RemoteWorking, Visability and Productively enhancements are just a few of the great elements of CloudCall.

Salesforce Integration has made it so much easier to review our departments contacts with their contacts. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

No ability for WhatsApp integration currently, this would be very bennifical to have DM functionality, SMS is good, but most of our clients use WhatsApp and respond quicker. It would be great to know when as been advised; it's on the roadmap! Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

Before CloudCall, we had an in-house phone system, working from home wasn't possible. When the pandemic started last year, we had to transition from Office to Remote Working fast; as we'd already invested in CloudCall, the move from desk phones to headsets was by far the best change we did as a business. Not just being able to give our Sales and Account Managers the ability to work from home, the productively levels increased as the system went from being pretty good to can't work without the system inter-connecting with our PC and our Mobile devices. Along with the Salesforce functionality and enhanced visibility of usage, its made sure no matter where we work, we can work effectively, and the process improvements showed ROI very quickly. Review collected by and hosted on G2.com.

Nikolai B.

Associate Director

Small-Business (50 or fewer emp.)

2/17/2022

"When it works it is good"

3.5/5

What do you like best about CloudCall?

Great for making work calls when you are abroad as you are using WiFi rather than using your mobile number which can be expensive! Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

It does have a habit of cutting out and sometimes the line can be quite bad. Review collected by and hosted on G2.com.

Jimmy A.

Solutions consultant

Mid-Market (51-1000 emp.)

11/17/2021

"Game changing"

5/5

What do you like best about CloudCall?

Not sure where to start, but everything has been great with CloudCall from the initial demo to starting using the system. We have found there to be a great ROI, so much time has been saved and there is a huge benefit seen across the user base with how easily it integrates with the crm Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

It would be great if there was a WhatsApp integration Review collected by and hosted on G2.com.

Recommendations to others considering CloudCall:

I'd say it's well worth it! Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

We are saving a lot of time as a business and money with so many of our tasks to do with calls now automated. The inclusion of a dialler being one and also the automated call reports Review collected by and hosted on G2.com.

Geoff B.

Operations Director

Mid-Market (51-1000 emp.)

4/9/2022

"CloudCall review"

5/5

What do you like best about CloudCall?

Easy to setup, allows the team to work anywhere Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The mobile app could be improved. integration with whatsapp would be good Review collected by and hosted on G2.com.

Response from Sean Hopkins of CloudCall

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Hi Geoff,

Thank you, for leaving us a review, we appreciate your feedback!

We are constantly looking to improve our products and services and look forward to sharing updates with our customers about exciting updates we have made to our mobile app.

Sean Hopkins

CloudCall