--- title: CloudCall Reviews meta_title: 'CloudCall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 74 reviews by the users' company size, role or industry to find out how CloudCall works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 74 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # CloudCall Reviews **Vendor:** CloudCall Group Plc **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.9/5.0 **Total Reviews:** 74 ## About CloudCall Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com ## CloudCall Pros & Cons **What users like:** - Users highlight the **ease of use** of CloudCall, enjoying seamless communication and efficient management of their needs. (11 reviews) - Users love the **easy integration** of CloudCall with CRMs, enhancing communication and collaboration seamlessly. (8 reviews) - Users enjoy the **easy setup** of CloudCall, allowing for quick initiation and effective communication management. (5 reviews) - Users praise the **seamless integrations** of CloudCall, enhancing communication tracking and overall workflow efficiency. (5 reviews) - Users commend CloudCall for its **exceptional customer support** , highlighting responsive and caring assistance throughout their experience. (4 reviews) - Easy Communication (4 reviews) - Features (4 reviews) - Users appreciate the **intuitive interface** of CloudCall, making it easy to use and implement effectively. (4 reviews) - CRM Integration (3 reviews) - Customer Service (3 reviews) **What users dislike:** - Users often experience **poor call quality** with dropped calls and unreliable connections impacting communication effectiveness. (4 reviews) - Users experience **audio problems** with CloudCall, leading to difficulties in communication during calls. (2 reviews) - Users report frequent **call drops** with CloudCall, highlighting a major concern for reliability and user experience. (2 reviews) - Users experience **call connection issues** that disrupt communication, leading to frustrating interactions with customers. (2 reviews) - Users report **slow customer service response** and issues with log in and call quality affecting their experience. (2 reviews) - Technical Assistance (2 reviews) - Voice Quality (2 reviews) - Call Recording (1 reviews) - Chat Functionality Issues (1 reviews) - Users experience **connection issues** with CloudCall, often facing dropped calls and audio problems during conversations. (1 reviews) ## CloudCall Reviews ### 1. good but not great **Rating:** 0.5/5.0 stars **Reviewed by:** Ori A. | Client Growth Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about CloudCall?** Easy to use and simple for new users easy to set up **What do you dislike about CloudCall?** poor call quality constant disconnects bad service **What problems is CloudCall solving and how is that benefiting you?** being able to call individuals globally **Official Response from Ashley Bowlin:** > Hi Ori, Thank you for sharing your feedback — we’re glad to hear the ease of use has been a win for your team! We completely understand the frustration around call quality and service issues. These are exactly the challenges we’ve addressed with our new o1 platform, which was purpose-built to improve stability, performance, and global call quality — especially for Bullhorn users like yourself. When the time is right, we would love to connect for the opportunity to show your team CloudCall o1 so you can experience the difference. Thanks again for your candid review. Best, Ashley ### 2. CloudCall is not reliable **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about CloudCall?** It integrates with Bullhorn which allows BH users to call. **What do you dislike about CloudCall?** It is a horrible product and is not reliable. Calls drop often and are not reliable. It does not receive updates. **What problems is CloudCall solving and how is that benefiting you?** None. **Official Response from Ashley Bowlin:** > Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear about the reliability issues you experienced — we know how critical consistent performance is, especially in staffing. This is why we’ve fully replatformed CloudCall with the launch of our new o1 solution, built from the ground up to improve call quality, stability, and integration performance for Bullhorn users. When your team is ready to revisit your VoIP provider, we’d love to show you how far we’ve come. Wishing you continued success, CloudCall ### 3. Don't order cloudcall if you want a modern, user friendly communication tool **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about CloudCall?** Not a lot to be honest. Couldn't wait to get rid of it, I lobbied to get rid of it in our organisation for 2 years. **What do you dislike about CloudCall?** It logs out randomly. It also has a ridiculous login process that require remembering an obscure number and password. It drops out too frequently to be reliable. . It is slow and clunky to use. Poor support on offer in Australia When we told them we were changing software they turned off our phone number 2 weeks before the changeover. The mobile tool is next to useless. It doesn't login when we open our CRM that it links to, and there are two apps you need to have running for it to work. It is terrible for occasional users, when you go to use it, it isn't ready. **What problems is CloudCall solving and how is that benefiting you?** VOIP link to CRM and managing a busy recruitment office communications. **Official Response from Whitney Power-Garling:** > Thank you for sharing your feedback. We’re sorry CloudCall didn’t meet your expectations. With our new CloudCall01 platform, we’ve made major improvements to login processes, reliability, and support. It’s been rebuilt for better performance and a smoother overall experience. If you’d like to hear more about the Classic-01 updates or have questions, please let us know. Your honest feedback is invaluable and inspires us to continually improve. 🙏 ### 4. Great Promise, terrible delivery **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about CloudCall?** The idea of Bullhorn Integration is excellent, as is the caller ID function & ability to integrate notes, texts & emails. **What do you dislike about CloudCall?** Our calls showed up as spam or scam calls, Calls & service dropped constantly, Outages were frequent, customer service was fragmented, headset issues were constant, **Recommendations to others considering CloudCall:** Ensure ALL of your numbers aren't marked as spam. Check them regularly. Ensure you're prepared to have headset issues and also be prepared for frequent outages & dropped calls. **What problems is CloudCall solving and how is that benefiting you?** More problems were created than solved ### 5. Terrible product, terrible service. Avoid it! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2021 **What do you like best about CloudCall?** Calls would connect most of the time. I had to constantly call in with call examples to troubleshoot constant call quality issues even with QoS setup, and when calling land lines. **What do you dislike about CloudCall?** When we used them, we couldn't provision our own phones... I had to call them. Call quality issues constantly. The cloudcall app was buggy - it would pop to the foreground randomly throughout the day, annoying my users. The app was unstable - The app became locked up on occasion, where the only fix was to uninstall/reinstall. All of the call history/records were in Military time.... with no option to change it. When employees leave and i would delete a user/phone, people could still leave them voicemails, but we'd have no way to check them??? This led to customers complaining our follow-through was poor. We had no idea. The calls should have reverted back to the main line once removed from the user. Reports were useless since calls answered by a receptionist and then transferred would be credited to the receptionist instead of the end user. The admin portal was patched together and sloppy. Not sure how much its changed in 2 years. **What problems is CloudCall solving and how is that benefiting you?** none. ### 6. Horrible experience from start until cancellation. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2021 **What do you like best about CloudCall?** Nothing worked properly so there's not much to say here. The trainer was very knowledgeable and would have been great if the product worked the way it should. **What do you dislike about CloudCall?** CloudCall porting our numbers over via Bandwidth was the start of the problems. This ended up being delayed and costing us more money with our current provider because they closed out account and had to reopen it after fetching the numbers back. We had troubles making and receiving calls across all of our lines regardless of the internet speeds or computers (Mac&PC). We purchased additional modem/routers, Ethernet cables, adapters, etc. This was a sunken cost as we were hopeful this would fix any issues as we were being told it was on our end. In the end, this was to help my team with our CRM which ultimately didn't work for us either. After submitting several dozen tickets and trying to find a new provider, we finally canceled our service. Note: Put a clause in your contract to be let out at any time because of poor service, etc. **Recommendations to others considering CloudCall:** Look at other providers. Find a place that will allow you to test their product out completely and read all reviews of the web app and the mobile app. **What problems is CloudCall solving and how is that benefiting you?** We were trying to connect to our CRM, TrackerRMS. This didn't work smoothly since the calls wouldn't go through, would drop, or break up. At times, you might see a missed call hours later or have their phone app ring you or show you a missed call 8 hours later, sometimes in the middle of the evening. No real benefits from trying their service. ### 7. Very disappointed **Rating:** 0.5/5.0 stars **Reviewed by:** Michael D. | Physician Recruiter - Team Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2020 **What do you like best about CloudCall?** It integrated with our CRM, but had some clunky workflows that required additional clicks for every call, and pop up windows. **What do you dislike about CloudCall?** Just read the problems I was having and you will understand. **Recommendations to others considering CloudCall:** keep shopping **What problems is CloudCall solving and how is that benefiting you?** nothing because it does not work correctly. They rush you into a contract and then somebody with little experience will set up your account. My account was set up like this... I have a number that I call from and then when I text it was displaying a completely different number. So my client see's I have a number I call from and another number I text from. I did not know this so my email signature has been wrong since I set up with these guys. Worst part they had no idea how to fix it. Now one of the numbers does not work and if anyone tries to use it they get a dial tone. Mind blown! The functionality. The SMS service we used very frequently was simply not giving us the responses from prospects/clients. We would send a text and sometimes nothing would comeback or the response would come through in a completely different conversation. So imagine if you texted your mom and then when she responds a new chat from your mom's phone number appears. Then imagine that 2nd chat box erasing your moms responses everyday so you have no record of their responses. You would only have a chat box with your texts to your mom, but no responses. We have been dealing with this issue for 3 weeks and I have yet to even hear from a manager. They still have no idea why this is happening. wonder who else is experiencing this. Then today I found out that texts are not coming through because my client sent me a screenshot of the texts he has been sending me and their is absolutely no record of this. ### 8. Terrible call quality and customer service **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2017 **What do you like best about CloudCall?** Voip and Salesforce sync is the future, just didn´t work as it should. **What do you dislike about CloudCall?** Very complicated interface Regular bad service All additional billings when we tried closing the account **Recommendations to others considering CloudCall:** Much better and cheaper vendors **What problems is CloudCall solving and how is that benefiting you?** We believe in VOIP, but CloudCall was not up to basic standards ## CloudCall Discussions - [What is CloudCall communicator?](https://www.g2.com/discussions/what-is-cloudcall-communicator) - 1 comment - [Is CloudCall voip?](https://www.g2.com/discussions/is-cloudcall-voip) - 1 comment - [View CloudCall pricing details and edition comparison](https://www.g2.com/products/cloudcall/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A35%3A10+-0500&secure%5Bsession_id%5D=3ceceef6-1e66-4414-80d7-ed9b7dbea11b&secure%5Btoken%5D=70e0a60f74e7ee620163eb2a913df1fbab0964110b2bf6a886fad86f41e283dc&format=llm_user) ## CloudCall Integrations - [Access CRM](https://www.g2.com/products/access-crm/reviews) - [Access Vincere Evo](https://www.g2.com/products/access-vincere-evo/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Chameleoni](https://www.g2.com/products/chameleoni/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [LaborEdge](https://www.g2.com/products/laboredge/reviews) - [Prodoscore](https://www.g2.com/products/prodoscore/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## CloudCall Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top CloudCall Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,604 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,389 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,363 reviews)