--- title: CloudCall Reviews meta\_title: 'CloudCall Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 74 reviews by the users' company size, role or industry to find out how CloudCall works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 74 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # CloudCall Reviews & Product Details Visit Website Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com * * * Product Website CloudCall Seller [CloudCall Group Plc](https://www.g2.com/sellers/cloudcall-group-plc) Discussions [CloudCall Community](https://www.g2.com/products/cloudcall/discuss) Languages Supported English Solution Type All-in-One Overview by Ashley Bowlin Show More ## Pricing Pricing provided by CloudCall. ### o1 Pro Starting at $24.00 1 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/cloudcall/pricing) ## CloudCall Integrations (8) What do users say about integrations? Verified by CloudCall [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Access CRM ](https://www.g2.com/products/access-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Access Vincere Evo ](https://www.g2.com/products/access-vincere-evo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bullhorn ](https://www.g2.com/products/bullhorn/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Chameleoni ](https://www.g2.com/products/chameleoni/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JobDiva ](https://www.g2.com/products/jobdiva/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LaborEdge ](https://www.g2.com/products/laboredge/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Prodoscore ](https://www.g2.com/products/prodoscore/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) Show More ![Ori A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ori A.") OA Ori A. Client Growth Partner Small-Business (50 or fewer emp.) 5/29/2025 "good but not great" 0.5/5 What do you like best about CloudCall? Easy to use and simple for new users easy to set up Review collected by and hosted on G2.com. What do you dislike about CloudCall? poor call quality constant disconnects bad service Review collected by and hosted on G2.com. What problems is CloudCall solving and how is that benefiting you? being able to call individuals globally Review collected by and hosted on G2.com. Show More Response from Ashley Bowlin of CloudCall [Editedit](https://www.g2.com/survey_responses/cloudcall-review-11235685/official_response/edit) Hi Ori, Thank you for sharing your feedback — we’re glad to hear the ease of use has been a win for your team! We completely understand the frustration around call quality and service issues. These are exactly the challenges we’ve addressed with our new o1 platform, which was purpose-built to improve stability, performance, and global call quality — especially for Bullhorn users like yourself. When the time is right, we would love to connect for the opportunity to show your team CloudCall o1 so you can experience the difference. Thanks again for your candid review. Best, Ashley Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") AS Verified User in Staffing and Recruiting Mid-Market (51-1000 emp.) 5/20/2025 "CloudCall is not reliable" 0.5/5 What do you like best about CloudCall? It integrates with Bullhorn which allows BH users to call. Review collected by and hosted on G2.com. What do you dislike about CloudCall? It is a horrible product and is not reliable. Calls drop often and are not reliable. It does not receive updates. Review collected by and hosted on G2.com. What problems is CloudCall solving and how is that benefiting you? None. Review collected by and hosted on G2.com. Show More Response from Ashley Bowlin of CloudCall [Editedit](https://www.g2.com/survey_responses/cloudcall-review-11197494/official_response/edit) Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear about the reliability issues you experienced — we know how critical consistent performance is, especially in staffing. This is why we’ve fully replatformed CloudCall with the launch of our new o1 solution, built from the ground up to improve call quality, stability, and integration performance for Bullhorn users. When your team is ready to revisit your VoIP provider, we’d love to show you how far we’ve come. Wishing you continued success, CloudCall Validated ReviewerSource: Organic ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") US Verified User in Staffing and Recruiting Small-Business (50 or fewer emp.) 6/24/2024 "Don't order cloudcall if you want a modern, user friendly communication tool" 0.5/5 What do you like best about CloudCall? Not a lot to be honest. Couldn't wait to get rid of it, I lobbied to get rid of it in our organisation for 2 years. Review collected by and hosted on G2.com. What do you dislike about CloudCall? It logs out randomly. It also has a ridiculous login process that require remembering an obscure number and password. It drops out too frequently to be reliable. . It is slow and clunky to use. Poor support on offer in Australia When we told them we were changing software they turned off our phone number 2 weeks before the changeover. The mobile tool is next to useless. It doesn't login when we open our CRM that it links to, and there are two apps you need to have running for it to work. It is terrible for occasional users, when you go to use it, it isn't ready. Review collected by and hosted on G2.com. What problems is CloudCall solving and how is that benefiting you? VOIP link to CRM and managing a busy recruitment office communications. Review collected by and hosted on G2.com. Show More Response from Whitney Power-Garling of CloudCall [Editedit](https://www.g2.com/survey_responses/cloudcall-review-9827637/official_response/edit) Thank you for sharing your feedback. We’re sorry CloudCall didn’t meet your expectations. With our new CloudCall01 platform, we’ve made major improvements to login processes, reliability, and support. It’s been rebuilt for better performance and a smoother overall experience. If you’d like to hear more about the Classic-01 updates or have questions, please let us know. Your honest feedback is invaluable and inspires us to continually improve. 🙏 Validated ReviewerSource: Organic ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") ES Verified User in Staffing and Recruiting Small-Business (50 or fewer emp.) 11/9/2021 "Great Promise, terrible delivery" 0/5 What do you like best about CloudCall? The idea of Bullhorn Integration is excellent, as is the caller ID function & ability to integrate notes, texts & emails. Review collected by and hosted on G2.com. What do you dislike about CloudCall? Our calls showed up as spam or scam calls, Calls & service dropped constantly, Outages were frequent, customer service was fragmented, headset issues were constant, Review collected by and hosted on G2.com. Recommendations to others considering CloudCall: Ensure ALL of your numbers aren't marked as spam. Check them regularly. Ensure you're prepared to have headset issues and also be prepared for frequent outages & dropped calls. Review collected by and hosted on G2.com. What problems is CloudCall solving and how is that benefiting you? More problems were created than solved Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") AH Verified User in Human Resources Small-Business (50 or fewer emp.) 4/21/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Terrible product, terrible service. Avoid it!" 0/5 What do you like best about CloudCall? Calls would connect most of the time. I had to constantly call in with call examples to troubleshoot constant call quality issues even with QoS setup, and when calling land lines. Review collected by and hosted on G2.com. What do you dislike about CloudCall? When we used them, we couldn't provision our own phones... I had to call them. Call quality issues constantly. The cloudcall app was buggy - it would pop to the foreground randomly throughout the day, annoying my users. The app was unstable - The app became locked up on occasion, where the only fix was to uninstall/reinstall. All of the call history/records were in Military time.... with no option to change it. When employees leave and i would delete a user/phone, people could still leave them voicemails, but we'd have no way to check them??? This led to customers complaining our follow-through was poor. We had no idea. The calls should have reverted back to the main line once removed from the user. Reports were useless since calls answered by a receptionist and then transferred would be credited to the receptionist instead of the end user. The admin portal was patched together and sloppy. Not sure how much its changed in 2 years. Review collected by and hosted on G2.com. What problems is CloudCall solving and how is that benefiting you? none. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") ES Verified User in Staffing and Recruiting Small-Business (50 or fewer emp.) 3/27/2021 "Horrible experience from start until cancellation." 0/5 What do you like best about CloudCall? Nothing worked properly so there's not much to say here. The trainer was very knowledgeable and would have been great if the product worked the way it should. Review collected by and hosted on G2.com. What do you dislike about CloudCall? CloudCall porting our numbers over via Bandwidth was the start of the problems. This ended up being delayed and costing us more money with our current provider because they closed out account and had to reopen it after fetching the numbers back. We had troubles making and receiving calls across all of our lines regardless of the internet speeds or computers (Mac&PC). We purchased additional modem/routers, Ethernet cables, adapters, etc. This was a sunken cost as we were hopeful this would fix any issues as we were being told it was on our end. In the end, this was to help my team with our CRM which ultimately didn't work for us either. After submitting several dozen tickets and trying to find a new provider, we finally canceled our service. Note: Put a clause in your contract to be let out at any time because of poor service, etc. Review collected by and hosted on G2.com. Recommendations to others considering CloudCall: Look at other providers. Find a place that will allow you to test their product out completely and read all reviews of the web app and the mobile app. Review collected by and hosted on G2.com. What problems is CloudCall solving and how is that benefiting you? We were trying to connect to our CRM, TrackerRMS. This didn't work smoothly since the calls wouldn't go through, would drop, or break up. At times, you might see a missed call hours later or have their phone app ring you or show you a missed call 8 hours later, sometimes in the middle of the evening. No real benefits from trying their service. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Michael D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael D.") MD Michael D. Physician Recruiter - Team Manager Small-Business (50 or fewer emp.) 3/11/2020 "Very disappointed" 0.5/5 What do you like best about CloudCall? It integrated with our CRM, but had some clunky workflows that required additional clicks for every call, and pop up windows. Review collected by and hosted on G2.com. What do you dislike about CloudCall? Just read the problems I was having and you will understand. Review collected by and hosted on G2.com. Recommendations to others considering CloudCall: keep shopping Review collected by and hosted on G2.com. What problems is CloudCall solving and how is that benefiting you? nothing because it does not work correctly. They rush you into a contract and then somebody with little experience will set up your account. My account was set up like this... I have a number that I call from and then when I text it was displaying a completely different number. So my client see's I have a number I call from and another number I text from. I did not know this so my email signature has been wrong since I set up with these guys. Worst part they had no idea how to fix it. Now one of the numbers does not work and if anyone tries to use it they get a dial tone. Mind blown! The functionality. The SMS service we used very frequently was simply not giving us the responses from prospects/clients. We would send a text and sometimes nothing would comeback or the response would come through in a completely different conversation. So imagine if you texted your mom and then when she responds a new chat from your mom's phone number appears. Then imagine that 2nd chat box erasing your moms responses everyday so you have no record of their responses. You would only have a chat box with your texts to your mom, but no responses. We have been dealing with this issue for 3 weeks and I have yet to even hear from a manager. They still have no idea why this is happening. wonder who else is experiencing this. Then today I found out that texts are not coming through because my client sent me a screenshot of the texts he has been sending me and their is absolutely no record of this. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/4/2017 "Terrible call quality and customer service" 0.5/5 What do you like best about CloudCall? Voip and Salesforce sync is the future, just didn´t work as it should. Review collected by and hosted on G2.com. What do you dislike about CloudCall? Very complicated interface Regular bad service All additional billings when we tried closing the account Review collected by and hosted on G2.com. Recommendations to others considering CloudCall: Much better and cheaper vendors Review collected by and hosted on G2.com. What problems is CloudCall solving and how is that benefiting you? We believe in VOIP, but CloudCall was not up to basic standards Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about CloudCall? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CloudCall ](https://www.g2.com/products/cloudcall/discussions/new) GU Guest User • Last activity almost 4 years ago Is CloudCall voip? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/is-cloudcall-voip) GU Guest User • Last activity almost 4 years ago What is CloudCall communicator? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-cloudcall-communicator) [ View all Discussions ](https://www.g2.com/products/cloudcall/discuss) ## Pricing Options Pricing provided by CloudCall. ### o1 Pro Starting at $24.00 1 Users Per Month ### o1 Advanced Starting at $35.00 1 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/cloudcall/pricing) CloudCall Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,429) [ Compare Now ](https://www.g2.com/compare/cloudcall-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall 4.4/5(1,641) [ Compare Now ](https://www.g2.com/compare/aircall-vs-cloudcall) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_333d84f771a77f2d8c628aef2bcea65b/vonage-business-communications.png "Product Avatar Image") Vonage Business Communications 4.3/5(503) [ Compare Now ](https://www.g2.com/compare/cloudcall-vs-vonage-business-communications) ##### ##### CloudCall Features Basic Communication Phone Calls Instant Messaging Conference Calls Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download Channels Voice [ View More Features ](https://www.g2.com/products/cloudcall/features) ## Top-Rated Alternatives [ ![Aircall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aircall") Aircall 4.4/5(1,641) ](https://www.g2.com/products/aircall/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,429) ](https://www.g2.com/products/ringex/reviews) [ ![JustCall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JustCall") JustCall 4.3/5(2,393) ](https://www.g2.com/products/saas-labs-justcall/reviews) [ View All Alternatives ](https://www.g2.com/products/cloudcall/competitors/alternatives) ##### Categories on G2 [VoIP Providers](https://www.g2.com/categories/voip-providers)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) ##### Explore More [RFP Templates](https://www.g2.com/articles/rfp-template)[Which vendor provides AI-powered video creation templates?](https://www.g2.com/discussions/which-vendor-provides-ai-powered-video-creation-templates)[AI Regulations in the EU](https://www.g2.com/articles/industry-impact-of-ai-regulations-in-the-eu) [Which is the most trusted file recovery software by IT leaders based on user reviews?](https://www.g2.com/discussions/which-is-the-most-trusted-file-recovery-software-by-it-leaders-based-on-user-reviews)[Procore vs Fieldwire by Hilti: which is the best punch list software for construction companies closing out large volumes of projects?](https://www.g2.com/discussions/procore-vs-fieldwire-by-hilti-which-is-the-best-punch-list-software-for-construction-companies-closing-out-large-volumes-of-projects)[Pros and Cons Details](https://www.g2.com/products/cloudcall/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)