Tracker Reviews & Product Details

What is Tracker? TrackerRMS (Tracker) is recruitment management software for staffing agencies and recruiting firms. It combines an applicant tracking system (ATS), recruitment CRM, back office, compliance, reporting, and workflow automation in one platform. Firms use Tracker to run the full recruitment lifecycle on a single record, from winning the client to placing the candidate and getting paid. Who uses Tracker? Tracker is used by recruitment agencies, staffing firms, and executive search firms across the UK, Europe, North America, Australia, and New Zealand. It supports permanent recruitment, contract and temporary staffing, executive search, and skills-based hiring. Key features: Applicant tracking and recruitment CRM Candidates, clients, contacts, and jobs sit on one connected record, so there’s no switching between systems and no duplicate data. Recruiting automation Screening templates, interview scheduling, email sequences, and offer workflows run automatically. Recruiters spend less time on admin and more time on the phone. AI recruitment tools: EVA and TrackerAI EVA, also known as TrackerAI, is Tracker’s AI recruitment assistant. It handles routine candidate check-ins and follow-ups, so recruiters can focus on the conversations that matter. Compliance and onboarding Tracker records every credential and flags expiries before they lapse, and it stops non-compliant placements before they go out. Security includes single sign-on (SSO), GDPR, CCPA, and PIPEDA readiness, audit trails, and internal tagging. Proactive alerts with Watchdogs Watchdogs flag end dates, expiring documents, and upcoming actions before anyone has to go looking for them. Recruitment reporting and dashboards Real-time dashboards show fill rates, margins, pipeline health, source attribution, and recruiter performance. Reports can be exported for deeper analysis. Mobile recruitment with Tracker OTM Tracker OTM gives recruiters and workers the platform on any device, with geolocation and mobile check-in. Candidate sourcing with Capture The TrackerRMS Capture Chrome extension imports candidates and leads from LinkedIn, job boards, CVs and resumes, and email attachments. It doesn’t scrape, and nothing has to be retyped. Why firms choose Tracker Recruitment is a relationship business. Tracker handles the operational work so recruiters can stay focused on candidates and clients. The desk stays personal.

Seller

TrackerRMS

Discussions

Tracker Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Andy Jones

Pricing

Pricing provided by Tracker.

Basic

$80.00

Per User Per Month

View More Pricing Information

Tracker Integrations

(16)

Verified by Tracker

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Tracker Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Tracker, and what problem is it built to solve?

Tracker is a web-based solution for recruitment, project management, sales force automation, time management, and support services.

What languages does Tracker support?

Tracker supports 1 language: English.

What company sizes and industries is Tracker the best fit for?

Tracker’s strongest fit in positive-user feedback is among small businesses, particularly staffing and recruiting firms, with mid-market teams also represented.

Small businesses: The most prominent company-size segment.
Staffing and recruiting: The most prominent industry segment.
Mid-market companies: Also represented among positive users.

How long does it take to implement Tracker across a team?

Implementation can be quick, though teams also report taking longer to get fully live; under one month is the most common reported window.

Time to go live	Relative frequency
Under 1 month	Most frequently reported
1–3 months	Also frequently reported
3–6 months	Reported less often
Under 1 day	Reported less often
6–12 months	Reported occasionally

What customer support options does Tracker provide, and how do users find the overall support experience?

Tracker provides support through email/help desk, chat, and phone, with 24/7 live-rep support. Users describe the support team as responsive, helpful, and willing to work through questions; experiences with issue resolution can vary, with some technical problems taking longer to resolve.

What is the experience like for teams switching to Tracker from another tool?

Switching to Tracker is often about getting a more flexible, consolidated recruiting system with stronger customization, reporting, or support. Users describe moving from platforms such as Bullhorn, Avionté, Crelate, JobDiva, and AkkenCloud, often after finding their previous system difficult to use, limited in reporting, or a poor fit for changing workflows. The transition can involve setup and a learning curve, while hands-on migration guidance and responsive support help teams get established.

What tools and platforms does Tracker integrate with, and how do these integrations help users get more value from the product?

Tracker offers 12 integrations, spanning recruiting, document workflows, accounting, and communications. Examples include:

Recruiting and sourcing: AccuSourceHR, Inc., Great Recruiters, Indeed Hiring Platform, and LogicMelon.
Document signing: Docusign.
Accounting: QuickBooks Desktop Pro and QuickBooks Online.
Contact center and video: RingCentral Contact Center and RingCentral Video.
Other listed connections: Alex AI, OneUp, and Prodoscore.

In day-to-day work, integrations can connect recruiting and job-board activity with business tools, helping teams keep workflows and information together.

What features or capabilities could make Tracker even more useful?

Tracker could be more useful with easier reporting, more adaptable workflows, and broader or smoother connections to other tools.

Simplify reporting: Make common reports easier to build and provide more ready-to-use report options.
Expand customization: Add flexibility for standard fields, saved views, and workflow configuration.
Improve automation and campaigns: Provide more control over campaign logic and message scheduling.
Broaden integrations: Add or refine connections with recruiting and other business tools.

G2 reviews are authentic and verified.

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Verified User in Design

Small-Business (50 or fewer emp.)

11/1/2026

Guest users or non-business users of the software, not included in G2 scores.

"Time Tracker Makes Task Time Monitoring Simple and Accurate"

5/5

What do you like best about Tracker?

I like that Time Tracker makes it easy to monitor the time spent on each task. It helps me stay organized, track my working hours accurately, and maintain transparency in reporting my work progress. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

One thing I dislike about Tracker is that it can be inconvenient to manage and review my tracked time, especially when switching between tasks. It would be helpful if the app made it easier to quickly review, edit, and organize time entries. Review collected by and hosted on G2.com.

Natasha D.

Founder & CEO

Small-Business (50 or fewer emp.)

6/12/2026

"Tracker Gives a Clear, Central View to Run and Grow Our Business"

5/5

What do you like best about Tracker?

What I like best about Tracker is that it gives me a clear view of what’s happening across my business without requiring me to dig through multiple systems. From recruiting activity to reporting and workflow management, the platform helps us stay organized, move quickly, and make better decisions. It has become a central tool for managing and growing our operation.

What has truly set Tracker apart, however, is the level of support. As a small business owner, I have never felt like a small account. Cordelia Calderon has been fantastic to work with. She is attentive, knowledgeable, and always willing to help when questions come up. Even though we’re a small business, she treats us like a priority and makes us feel like we’re her largest client. That level of care is rare and has had a significant impact on our overall experience.

It’s refreshing to work with a company that not only provides a great product but also backs it with people who genuinely care about their customers’ success. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

Tracker is a strong platform overall, but I would like to see more flexibility in customization options. There are occasional challenges related to time zone settings when working across different regions, and some workflows would benefit from additional configuration capabilities. While the interface is straightforward and easy to navigate, the simplicity can sometimes limit flexibility.

I also think the pricing structure could be improved. The platform is reasonably priced at the base level, but many of the features that businesses ultimately need are available as add-ons, which can increase costs quickly. Greater inclusion of key functionality within standard packages would provide even more value. Review collected by and hosted on G2.com.

What problems is Tracker solving and how is that benefiting you?

Tracker is helping us solve the challenge of managing recruiting, candidate pipelines, client activity, and reporting in a single system. Before having a centralized platform, it was much harder to maintain visibility across the business and ensure that information was being tracked consistently. Review collected by and hosted on G2.com.

Response from Stormie Haller of Tracker

Thank you so much for this thoughtful review! It means a lot to hear that Tracker has become a central tool for running and growing your business, giving you visibility across recruiting activity, reporting, and workflow management without needing to piece it together across multiple systems.

We also want to say a huge thank you for calling out Cordelia Calderon by name. Making sure every client feels like a priority, regardless of size, is exactly the standard we hold ourselves to, and we're grateful you took the time to recognize her for it. We'll be sure she sees this.

On the customization, time zone, and add-on pricing feedback, thank you for the specifics. Configuration flexibility and multi-region time zone handling are areas we're actively working to improve, and feedback like yours directly shapes where we prioritize that work. We also hear you on the packaging question, making sure the standard plans reflect the functionality businesses actually need is something we're continuing to look at closely.

Thanks again for being a Tracker customer and for taking the time to share such detailed feedback, it genuinely helps.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

7/1/2026

"Tracker is Great for Growing Staffing Firms"

5/5

What do you like best about Tracker?

What I absolutely love about Tracker is how it consolidates so many of our tools into one central source of truth. The automations—from reporting, invoicing, time tracking, to marketing—have saved us countless hours every week and reduced errors from manual processes. The two-way email sync with Gmail, seamless LinkedIn Recruiter System Connect, and the ability to build and send newsletters directly from Tracker are huge. The search and candidate reactivation features are incredibly helpful for speed to fill. Support is unmatched—responsive, persistent, and they genuinely work to solve even complex requests. Tracker’s commitment to ongoing development, like the upcoming Eva AI chatbot, gives me confidence that the system will grow with us. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

Honestly, there’s not much to dislike, but if I had to mention something, it would be that there are still a few features we haven’t fully explored yet, like leads, issues, and payments. Also, while Tracker costs more than our old ATS, the value and time savings more than make up for it. Some of the advanced AI features aren’t live yet, but I’m excited for those to roll out. Occasionally, there are requests that support can’t accommodate immediately, but they always encourage feature requests and keep us in the loop. Review collected by and hosted on G2.com.

Response from Stormie Haller of Tracker

Thank you so much for this thoughtful review. It genuinely made our day.

We're so glad Tracker has become that central source of truth for your team, and that the automations are giving you hours back every week. That's exactly the impact we hope for. The mention of two-way Gmail sync, RSC+, and newsletters all working together really shows how the platform comes together in practice, not just on paper.

We'll pass your kind words about support along to the team. They work hard to be responsive and to actually solve problems, not just log them, so it means a lot to hear that's landing.

On leads, issues, and payments, let's get you set up. Reach out to your account manager and we'll walk you through what's possible there, no pressure, just want you to get full value from what you're already paying for.

Thanks again for taking the time to write this and for being a Tracker customer. It means a lot.

Suhaib G.

Delivery Manager

Mid-Market (51-1000 emp.)

6/17/2026

"Best-in-Market All-in-One CRM"

4.5/5

What do you like best about Tracker?

all in 1 place CRM .. this one is the best available in the market Review collected by and hosted on G2.com.

What do you dislike about Tracker?

Nothing to dislike so far. i have been using it for more than 2 months now Review collected by and hosted on G2.com.

Response from Stormie Haller of Tracker

Thank you so much for this review! It's fantastic to hear that Tracker is working as your all-in-one CRM and ATS, especially for candidate database management, interview tracking, and onboarding.

That end-to-end visibility across the full recruitment lifecycle, from sourcing through placement, is exactly what we set out to build, so it means a lot to know it's landing that way for you.

We're glad to have you as a Tracker customer and look forward to supporting you as you get even more out of the platform.

Ashley S.

Director of People Operations

Mid-Market (51-1000 emp.)

Originally submitted 2/13/2024

"Director of People Operations"

4/5

What do you like best about Tracker?

The Customer Support team is top notch. When I have questions that arise, their chat functionality gives me immediate access to their Customer Service team in real time. If there are larger issues, their team works to help us find resolution. Morgan Volta is fantastic and we know when she's involved she will get our wants/needs met! Review collected by and hosted on G2.com.

What do you dislike about Tracker?

The reporting functionality is not as intuitive as it could be-but, with proper training and some customization from the TrackerTeam, we are able to get our reporting needs met! Review collected by and hosted on G2.com.

Response from Stormie Haller of Tracker

Thank you so much for this review! We're thrilled to hear our Customer Support team, and real time chat access in particular, has been such a strong part of your experience. A special thank you for calling out Morgan Volta by name. Knowing that she consistently gets your wants and needs met is exactly the kind of support experience we aim to deliver, and we'll make sure she sees this.

It's also great to hear Tracker is covering your ATS, CRM, timekeeping, and invoicing needs all in one place, that kind of consolidated coverage is exactly what we built the platform to do.

On the reporting feedback, thank you for the honesty. We know reporting can have a learning curve, and we're glad our team was able to get you set up with the training and customization to meet your needs. That said, feedback like yours helps guide product improvements.

Thanks again for being a Tracker customer and for taking the time to share this.

Matthew H.

President-Manufacturing and Operations

Small-Business (50 or fewer emp.)

11/19/2025

"A system that has failed to keep up with the time"

0/5

What do you like best about Tracker?

Honestly, nothing. I’ve tried to find a redeeming feature, and there isn’t one that actually helps me as a working recruiter.

Anything they claim as a “best feature” is either outdated, clunky, or buried under so many rules and clicks that it becomes useless in real workflow.

The system doesn’t make me faster, it doesn’t make me more accurate, and it definitely doesn’t help me make money.

If anything, the best thing about Tracker is when I’m not logged into it Review collected by and hosted on G2.com.

What do you dislike about Tracker?

Pretty much everything. The system is clunky, slow, and overloaded with pointless steps. Nothing flows.

Sequencing feels like doing Newton physics just to send a simple follow-up.

Their LinkedIn tool is terrible, even though they brag about being compliant.

Uploading data is almost impossible because their mapping rules make a basic spreadsheet import feel like a full-time project.

Integrations are weak or flat-out missing — RingCentral AI notes being the best example.

Anytime you bring up an issue, you get gaslighting, red herrings, or “we’re working on it” with no actual progress.

Tracker doesn’t help me make money.

It costs me money by slowing down sourcing, BD, and placements. It’s a burden, not a tool. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

3/2/2026

"A Flexible, Scalable Platform That Grows With You"

5/5

What do you like best about Tracker?

What we appreciate most about Tracker is how it truly becomes the central hub for our business. It has allowed us to move away from juggling multiple systems and instead operate from one reliable source of truth. That alone has made a huge difference in how clearly we understand our data and day-to-day operations.

Tracker’s level of customization is one of its biggest strengths. We’ve been able to design processes that reflect how we actually work, rather than forcing our teams or clients into rigid workflows. As we’ve grown, especially in supporting government clients, Tracker has scaled with us. We’ve been able to adapt workflows, placements, and reporting to meet evolving compliance requirements and increasingly complex reporting needs without outgrowing the platform.

The reporting and data visibility we now have is something we didn’t realize we were missing before Tracker. With clearer insights into activity, trends, and performance, we’re able to make more confident, strategic decisions instead of reacting after the fact. On top of that, Tracker’s support team has been a true partner. Their responsiveness and willingness to help us think through solutions has made the platform even more valuable as our needs continue to grow. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

Because Tracker offers so much flexibility and customization, there can be a learning curve during setup, especially when building advanced workflows or complex reports. It takes time and intention to fully optimize the system. However, this is balanced out by the strength of the support team, who are knowledgeable, approachable, and genuinely invested in helping you get the most out of the platform. Review collected by and hosted on G2.com.

What problems is Tracker solving and how is that benefiting you?

Tracker has helped us solve challenges around disconnected systems, manual processes, and limited reporting visibility. By bringing recruiting, marketing, automation, timekeeping, and reporting into one platform, we’ve reduced manual work, improved data accuracy, and created more consistent processes across teams.

The biggest benefit has been clarity. Tracker’s reporting allows us to better support our government clients by meeting enhanced reporting and compliance expectations while also giving leadership a clear picture of what’s happening in the business. This visibility has helped us scale with confidence, strengthen accountability, and make smarter, more proactive decisions. Review collected by and hosted on G2.com.

Response from Stormie Haller of Tracker

hank you so much for taking the time to share this, and for putting it so thoughtfully! Hearing that Tracker has become your true source of truth and that it's scaled alongside your growth, especially in the complex world of government staffing, is exactly what we work toward every day.

You nailed something we believe deeply: a platform should fit the way you work, not the other way around. The fact that your team has been able to build workflows that reflect your actual processes and meet evolving compliance needs is a testament to both the flexibility of the platform and the intentionality your team brought to implementing it.

I also love that you gave an honest nod to the learning curve. We'd rather give you a platform with real depth and a team to help you unlock it than one that keeps things simple by limiting what's possible. I'll make sure our support team sees this because they genuinely love hearing that their partnership is making a difference.

Thank you for trusting us to grow with you. We're not done yet!

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

Originally submitted 2/27/2024

"Unified Solution Simplifies Operations with Excellent Support"

4/5

What do you like best about Tracker?

I really appreciate Tracker for seamlessly integrating all our information workflows into one place, which enhances efficiency and streamlines our operations. The automation capabilities of Tracker are incredibly beneficial, allowing us to automate various processes, which in turn optimizes our team's time and improves documentation. This all-in-one CRM and ATS solution is user-friendly and easy to adopt. I also love the robust customer service experience provided by the Tracker RMS team, as they are open to our feedback and actively engage with us to discuss potential solutions and challenges, making them a great partner. Additionally, the ability to communicate with our talent or clients via sequences and the comprehensive reporting features, which allow us to analyze metrics driving our business, are integral advantages. I feel confident in their leadership team, which is committed to continually improving the product and updating it according to industry standards. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

I think Tracker is still a growing tool, and with that comes some growing pains. There are some things that still could use some optimization. Review collected by and hosted on G2.com.

Response from Stormie Haller of Tracker

Thank you for this thoughtful review! It's great to hear Tracker is helping you centralize workflows, automate processes, and connect client and placement data in one place, and that the reporting features are giving you real insight into the metrics driving your business.

We hear similar results from other clients tackling the same challenges. Palmer Group, a full-service staffing agency, partnered with Tracker to move off a patchwork of manual processes and disconnected systems. Since implementing Tracker, their team has been able to build custom reports and share them on dynamic dashboards, automate candidate and client communication sequences, and search external job boards without leaving the platform. Their VP of Operations noted that features like linked records and automated alerts transformed how the team communicates internally, cutting out a lot of the face-to-face and email back-and-forth that used to eat up their day. It's great to see that same kind of operational efficiency reflected in your experience with Tracker.

We also appreciate you being upfront about the growing pains. As a growing platform, we're continually investing in optimization based on exactly this kind of feedback, and we're grateful you're along for that journey with us.

Thanks again for being a Tracker customer and for such a detailed review.

Mark M.

Job Board Manager

Small-Business (50 or fewer emp.)

6/12/2025

"Top Notch Customer Support"

5/5

What do you like best about Tracker?

Really like how responsive and helpful the Customer Support team is. Whenever our team has questions or runs into potential issues, the Tracker team is always available to assist and does so in a professional and friendly manner. I raised a potential issue regarding phone number search functions, and it appears to have already been fixed within 24 hrs. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

Nothing off the top of my mind. Considering the service and number of features they offer, everything is up to par in my opinion. Review collected by and hosted on G2.com.

Response from Stormie Haller of Tracker

Thank you so much for this review! We're thrilled to hear our Customer Support team has been responsive, professional, and quick to act, especially getting that phone number search issue resolved within 24 hours. That kind of turnaround is exactly the standard we hold ourselves to, and we're glad it showed up for you in a real way.

It's also great to hear Tracker is helping keep your client and candidate database clean, efficient, and organized as you scale. Supporting that kind of smooth, organized growth is exactly what we built the platform to do, so it's rewarding to know it's holding up as your operation grows.

Thanks again for being a Tracker customer and for taking the time to share this.

Sarah-Lee N.

Group Board Director / Transformation Director

Mid-Market (51-1000 emp.)

1/14/2026

"Outstanding Support, Smooth Integrations, and Easier Workflows"

5/5

What do you like best about Tracker?

Customer Support is outstanding. Good integrations and feedback from 3rd parties is helpful. Easy navigation and improvement in workflow. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

Nothing - happy with features we are using Review collected by and hosted on G2.com.

Response from Stormie Haller of Tracker

Thank you so much for this review, Sarah-Lee! It's great to hear our Customer Support team, integrations, and 3rd party feedback loop are making a real impact, and that navigation and workflow improvements are showing up in your day to day.

It's especially rewarding to hear Tracker is helping with better use of data for consistent communication, faster sourcing, and speed to market. We loved getting to dig into this with you directly in our recent case study on Elevation Recruitment Group, where you shared that 40% of your revenue was coming from candidates already sitting in your own database once you had the visibility to see it, along with an 87% repeat business rate driven by more systematic candidate communication. It's great to see that same data-driven consistency continuing to show up in your fill rate improvements too.

Thanks again for being a Tracker customer, and for being so generous in sharing your story with the case study as well.