Tracker Reviews & Product Details

Honestly, nothing. I’ve tried to find a redeeming feature, and there isn’t one that actually helps me as a working recruiter.

Anything they claim as a “best feature” is either outdated, clunky, or buried under so many rules and clicks that it becomes useless in real workflow.

The system doesn’t make me faster, it doesn’t make me more accurate, and it definitely doesn’t help me make money.

If anything, the best thing about Tracker is when I’m not logged into it Review collected by and hosted on G2.com.

Pretty much everything. The system is clunky, slow, and overloaded with pointless steps. Nothing flows.

Sequencing feels like doing Newton physics just to send a simple follow-up.

Their LinkedIn tool is terrible, even though they brag about being compliant.

Uploading data is almost impossible because their mapping rules make a basic spreadsheet import feel like a full-time project.

Integrations are weak or flat-out missing — RingCentral AI notes being the best example.

Anytime you bring up an issue, you get gaslighting, red herrings, or “we’re working on it” with no actual progress.

Tracker doesn’t help me make money.

It costs me money by slowing down sourcing, BD, and placements. It’s a burden, not a tool. Review collected by and hosted on G2.com.

I really appreciate Tracker for seamlessly integrating all our information workflows into one place, which enhances efficiency and streamlines our operations. The automation capabilities of Tracker are incredibly beneficial, allowing us to automate various processes, which in turn optimizes our team's time and improves documentation. This all-in-one CRM and ATS solution is user-friendly and easy to adopt. I also love the robust customer service experience provided by the Tracker RMS team, as they are open to our feedback and actively engage with us to discuss potential solutions and challenges, making them a great partner. Additionally, the ability to communicate with our talent or clients via sequences and the comprehensive reporting features, which allow us to analyze metrics driving our business, are integral advantages. I feel confident in their leadership team, which is committed to continually improving the product and updating it according to industry standards. Review collected by and hosted on G2.com.

I think Tracker is still a growing tool, and with that comes some growing pains. There are some things that still could use some optimization. Review collected by and hosted on G2.com.

Really like how responsive and helpful the Customer Support team is. Whenever our team has questions or runs into potential issues, the Tracker team is always available to assist and does so in a professional and friendly manner. I raised a potential issue regarding phone number search functions, and it appears to have already been fixed within 24 hrs. Review collected by and hosted on G2.com.

Nothing off the top of my mind. Considering the service and number of features they offer, everything is up to par in my opinion. Review collected by and hosted on G2.com.

- decent feature-to-cost ratio, appropriately priced.

- generally works well - stable, very little downtime experienced.

- responsive, well-intentioned customer support.

- CRM tool helps manage BD efforts.

- comprehensive, if overly complicated, reporting suite. Review collected by and hosted on G2.com.

- It feels like the system is trying to do too much, with too many features that aren't fully developed.

- The development team doesn't seem as focused or responsive as we'd like, and their roadmap is unclear and poorly communicated.

- Most of the new features since 2020 are geared towards contract, temporary, and bulk recruitment, rather than full-time, permanent, and professional search. If your business is focused on permanent executive recruitment, there might be better systems out there.

- The priority seems to be on adding big, flashy features, but the important details for day-to-day use are being overlooked.

- It takes a lot of practice and training to get the most out of the reporting function. Review collected by and hosted on G2.com.

We rely on Tracker every day to manage our business, handling everything from taking notes to making phone calls. Review collected by and hosted on G2.com.

I wish it was separate from internet wifi Review collected by and hosted on G2.com.

I recently had an issue with something I wanted done in Tracker and was not sure how to do it, so I contacted their support team. Kristen Lane took care of my ticket and was great to work with. She responded quickly, kept me informed, and solved the problem in no time. I really appreciate the quick help and clear communication; it made the whole process stress-free. Review collected by and hosted on G2.com.

Nothing that I have seen to dislike so far Review collected by and hosted on G2.com.

Tracker comes as an all-in-one solution, removing the need for our team to use multiple platforms (I'm sure you can understand that asking a recruiter to use one piece of tech is a challenge in itself), Tracker is constantly evolving and keeping up to date with the latest tools reducing the need for us to look elsewhere. Review collected by and hosted on G2.com.

Support is limited to ticketing only, it would be helpful to have a contact number for critical issues. Review collected by and hosted on G2.com.

The ease of being able to get in touch with someone if I need help and cannot locate it on the training guides Review collected by and hosted on G2.com.

Sometimes I like to talk to a person instead because I can rely clearer about my goal of my question. Review collected by and hosted on G2.com.

Customer support is good when helping with the issues we have raised. Review collected by and hosted on G2.com.

Have a few issues a month where parts of Tracker go down. Review collected by and hosted on G2.com.

First, the customer service. The fact that you can type in the message help ticker at the bottom and actually get a live person, instead of AI, is EXTREMELY useful!

I also love that you can click/drag a resume to their drop box and it automatically will create a candidate's profile for you, which saves tons of times.

This is an ATS everyone in the recruiting space should be using. Review collected by and hosted on G2.com.

So far it's been a good experience. There's a lot to it, so just know there's a lot to learn. But, it all seems very beneficial. Review collected by and hosted on G2.com.