Compare Aircall and CloudCall 
At a Glance
Market Segments
Small-Business (54.5% of reviews)
Small-Business (62.9% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Starting at $24.00 1 Users Per Month
Aircall
Star Rating
(1,547)4.4 out of 5
Market Segments
Small-Business (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansCloudCall
Star Rating
(74)3.9 out of 5
Market Segments
Small-Business (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.00 1 Users Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, with many praising its intuitive interface and seamless CRM integrations like HubSpot and Salesforce. Users appreciate how easy it is to navigate and manage calls, making it a preferred choice for those who prioritize usability.
- Users say that CloudCall provides a straightforward experience for managing calls, particularly for appointment-related communications. However, some find it less flexible compared to Aircall, noting that while it is reliable, it may not offer the same level of ease of use that Aircall users enjoy.
- Reviewers mention that Aircall's setup process is notably quick and efficient, with users highlighting the rapid onboarding and the ability to start using the platform almost immediately. This contrasts with CloudCall, where some users have indicated that the setup can be more cumbersome.
- According to verified reviews, Aircall stands out in terms of support quality, receiving high marks for its responsive customer service. Users have shared positive experiences with Aircall's support team, while CloudCall's support, although decent, does not consistently meet the same level of satisfaction.
- G2 reviewers report that Aircall's call management features, such as call routing and call monitoring, are highly rated, making it a robust option for businesses that rely heavily on phone communications. In contrast, CloudCall's features in these areas are seen as less comprehensive, which may limit its effectiveness for some users.
- Users say that while CloudCall's mobile app is a strong feature, allowing for convenient communication on personal devices, Aircall's overall mobile accessibility and functionality are often viewed as superior, providing a more integrated experience across platforms.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
CloudCall
o1 Pro
Starting at $24.00
1 Users Per Month
Enhanced VoIP and SMS, Call Coaching tools and team management functions as well as AI-Powered Call Summaries and strategic CRM integration. Ideal for teams and leaders focused growth and streamlined workflows.
- 2000 SMS per month
- Call to 13+ countries
- AI-Enhanced Call Summaries
Free Trial
Aircall
Free Trial is available
CloudCall
No trial information availableRatings
Meets Requirements
8.7
1,246
7.9
53
Ease of Use
9.2
1,261
8.0
54
Ease of Setup
8.9
736
7.7
33
Ease of Admin
8.7
453
7.4
26
Quality of Support
8.6
1,156
7.6
51
Has the product been a good partner in doing business?
8.2
441
7.8
26
Product Direction (% positive)
8.8
1,204
6.4
49
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
615
|
Verified
8.8
12
|
Verified
Feature Not Available
8.3
9
|
Verified
Feature Not Available
8.0
10
|
Verified
8.1
371
7.6
11
7.9
442
|
Verified
8.1
9
|
Verified
Generative AI
7.8
237
Not enough data
Functions
8.8
570
|
Verified
8.2
11
8.7
554
|
Verified
7.9
12
|
Verified
8.8
537
|
Verified
7.3
11
|
Verified
Feature Not Available
7.0
9
8.8
475
|
Verified
7.2
9
|
Verified
8.9
495
|
Verified
8.1
12
|
Verified
8.8
518
|
Verified
7.9
11
|
Verified
8.8
479
|
Verified
7.8
10
|
Verified
Agentic AI - Contact Center
8.1
95
Not enough data
8.7
110
Not enough data
8.4
95
Not enough data
8.2
94
Not enough data
Administrative
8.8
571
|
Verified
7.6
13
|
Verified
8.9
566
|
Verified
8.3
13
|
Verified
8.8
594
|
Verified
8.3
13
|
Verified
9.1
517
|
Verified
8.2
12
|
Verified
Feature Not Available
8.3
9
Platform
8.3
189
Feature Not Available
8.7
212
8.0
5
8.8
209
7.3
5
9.0
216
7.3
5
9.0
221
Not enough data
8.8
206
Not enough data
8.9
205
Not enough data
Generative AI
7.5
116
Not enough data
Workforce Management
9.0
209
7.3
5
8.9
206
7.3
5
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.6
22
Not enough data
7.8
20
Feature Not Available
8.1
21
Feature Not Available
Administrative
9.1
222
8.7
5
9.0
220
8.0
5
Platform Basics - VoIP Providers
8.5
20
4.3
5
8.8
22
3.7
5
8.5
20
3.3
5
8.4
20
4.0
5
7.8
18
3.3
5
7.6
18
4.3
5
Basic Communication
8.9
357
|
Verified
7.7
29
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
7.0
16
|
Verified
Feature Not Available
Feature Not Available
8.2
229
|
Verified
7.0
26
|
Verified
8.7
257
7.1
26
|
Verified
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.3
257
7.2
26
|
Verified
8.3
266
|
Verified
7.2
28
|
Verified
8.7
283
|
Verified
7.6
18
Advanced Features
8.1
270
6.5
25
|
Verified
Feature Not Available
6.3
19
|
Verified
8.8
306
|
Verified
7.3
29
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
452
Not enough data
8.7
404
Not enough data
9.2
444
Not enough data
9.2
452
Not enough data
8.5
50
Not enough data
Contacts
8.9
437
Not enough data
8.7
417
Not enough data
Feature Not Available
Not enough data
Insights
8.6
434
Not enough data
8.6
421
Not enough data
Feature Not Available
Not enough data
7.7
365
Not enough data
Feature Not Available
Not enough data
7.7
51
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and CloudCall are categorized as VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Aircall is categorized as Outbound Call Tracking, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
CloudCall has no unique categories
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.3%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.3%
Staffing and Recruiting
54.3%
Information Technology and Services
8.6%
Financial Services
4.3%
Computer Software
2.9%
Hospital & Health Care
2.9%
Other
27.1%
Alternatives
Discussions
What is Aircall used for?
3 Comments
JZ
It is used to connect with our potential customers. Read more
How do I use Aircall?
2 Comments
FI
With a simple click you can easily manage incoming calls and also do outbound calling.Read more
What is an Aircall?
2 Comments
VR
Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more.Read more
What is CloudCall communicator?
1 Comment
Official Response from CloudCall
The CloudCall Communicator. The only bit of software you need to receive, make and transfer your calls, ideal for fast moving businesses that need a quick...Read more
Is CloudCall voip?
1 Comment
Official Response from CloudCall
Yes it is!
Our Internet Telephony System makes it possible for you to easily make calls, no matter where you’re working from.Read more
CloudCall has no more discussions with answers
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