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Compare Aircall and CloudCall 
Featured Products
At a Glance
Market Segments
Small-Business (54.5% of reviews)
Small-Business (62.9% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Starting at $24.00 1 Users Per Month
Aircall
Star Rating
(1,524)4.4 out of 5
Market Segments
Small-Business (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansCloudCall
Star Rating
(74)3.9 out of 5
Market Segments
Small-Business (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.00 1 Users Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, with many praising its intuitive interface and real-time call monitoring. Users appreciate how seamlessly it integrates into their workflows, making daily operations smoother compared to CloudCall.
- Users say that Aircall's implementation process is notably quick and straightforward, with minimal setup required. In contrast, some CloudCall users have mentioned facing challenges during setup, which can hinder productivity right from the start.
- Reviewers mention that Aircall provides excellent support, with a high quality of assistance reported. Users have highlighted the responsiveness and helpfulness of the support team, while CloudCall users have expressed mixed feelings about their support experience.
- According to verified reviews, Aircall shines in its integration capabilities, particularly with ticketing and CRM systems, which enhances day-to-day operations. CloudCall also offers integrations, but users have noted that they are not as seamless, which can lead to extra clicks and inefficiencies.
- Users appreciate Aircall's strong performance in call quality, with many noting the reliable communication and good sound quality. In comparison, while CloudCall has its strengths, some users have reported inconsistencies in call quality that can affect their communication.
- G2 reviewers highlight that Aircall's reporting and dashboard features are robust, providing valuable insights for teams. Users have found these tools essential for tracking performance, whereas CloudCall's reporting features, while functional, do not offer the same level of depth and usability.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
CloudCall
o1 Pro
Starting at $24.00
1 Users Per Month
Enhanced VoIP and SMS, Call Coaching tools and team management functions as well as AI-Powered Call Summaries and strategic CRM integration. Ideal for teams and leaders focused growth and streamlined workflows.
- 2000 SMS per month
- Call to 13+ countries
- AI-Enhanced Call Summaries
Free Trial
Aircall
Free Trial is available
CloudCall
No trial information availableRatings
Meets Requirements
8.8
1,231
7.9
53
Ease of Use
9.2
1,244
8.0
54
Ease of Setup
8.9
719
7.7
33
Ease of Admin
8.7
450
7.4
26
Quality of Support
8.6
1,141
7.6
51
Has the product been a good partner in doing business?
8.2
438
7.8
26
Product Direction (% positive)
8.8
1,193
6.4
49
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
602
|
Verified
8.8
12
|
Verified
Feature Not Available
8.3
9
|
Verified
Feature Not Available
8.0
10
|
Verified
8.1
369
7.6
11
7.9
441
|
Verified
8.1
9
|
Verified
Generative AI
7.8
237
Not enough data
Functions
8.8
569
|
Verified
8.2
11
8.7
553
|
Verified
7.9
12
|
Verified
8.8
537
|
Verified
7.3
11
|
Verified
Feature Not Available
7.0
9
8.7
474
|
Verified
7.2
9
|
Verified
8.9
495
|
Verified
8.1
12
|
Verified
8.8
517
|
Verified
7.9
11
|
Verified
8.8
477
|
Verified
7.8
10
|
Verified
Agentic AI - Contact Center
8.1
95
Not enough data
8.8
107
Not enough data
8.4
95
Not enough data
8.2
94
Not enough data
Administrative
8.8
566
|
Verified
7.6
13
|
Verified
8.9
566
|
Verified
8.3
13
|
Verified
8.8
593
|
Verified
8.3
13
|
Verified
9.1
514
|
Verified
8.2
12
|
Verified
Feature Not Available
8.3
9
Platform
8.3
189
Feature Not Available
8.7
212
8.0
5
8.8
209
7.3
5
9.0
216
7.3
5
9.0
221
Not enough data
8.8
206
Not enough data
8.9
205
Not enough data
Generative AI
7.5
116
Not enough data
Workforce Management
9.0
209
7.3
5
8.9
206
7.3
5
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.6
22
Not enough data
7.8
20
Feature Not Available
8.1
21
Feature Not Available
Administrative
9.1
222
8.7
5
9.0
220
8.0
5
Platform Basics - VoIP Providers
8.5
20
4.3
5
9.0
21
3.7
5
8.5
20
3.3
5
8.3
19
4.0
5
7.8
18
3.3
5
7.6
18
4.3
5
Basic Communication
8.9
352
|
Verified
7.7
29
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
7.0
16
|
Verified
Feature Not Available
Feature Not Available
8.2
228
|
Verified
7.0
26
|
Verified
8.7
257
7.1
26
|
Verified
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.3
257
7.2
26
|
Verified
8.3
266
|
Verified
7.2
28
|
Verified
8.7
283
|
Verified
7.6
18
Advanced Features
8.1
270
6.5
25
|
Verified
Feature Not Available
6.3
19
|
Verified
8.9
305
|
Verified
7.3
29
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
451
Not enough data
8.7
404
Not enough data
9.2
444
Not enough data
9.2
452
Not enough data
8.4
49
Not enough data
Contacts
8.9
437
Not enough data
8.7
417
Not enough data
Feature Not Available
Not enough data
Insights
8.6
434
Not enough data
8.6
421
Not enough data
Feature Not Available
Not enough data
7.7
365
Not enough data
Feature Not Available
Not enough data
7.7
49
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and CloudCall are categorized as VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Aircall is categorized as Outbound Call Tracking, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
CloudCall has no unique categories
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.4%
Information Technology and Services
7.9%
Consumer Services
6.2%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.3%
Staffing and Recruiting
54.3%
Information Technology and Services
8.6%
Financial Services
4.3%
Wholesale
2.9%
Leisure, Travel & Tourism
2.9%
Other
27.1%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Is CloudCall voip?
1 Comment
Official Response from CloudCall
Yes it is!
Our Internet Telephony System makes it possible for you to easily make calls, no matter where you’re working from.Read more
What is CloudCall communicator?
1 Comment
Official Response from CloudCall
The CloudCall Communicator. The only bit of software you need to receive, make and transfer your calls, ideal for fast moving businesses that need a quick...Read more
CloudCall has no more discussions with answers
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