Introducing G2.ai, the future of software buying.Try now
Compare Aircall and CloudCall 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ultatel
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Allo
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
At a Glance
Market Segments
Small-Business (55.0% of reviews)
Small-Business (62.9% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Starting at $24.00 1 Users Per Month
Aircall
Star Rating
(1,471)4.4 out of 5
Market Segments
Small-Business (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansCloudCall
Star Rating
(73)3.9 out of 5
Market Segments
Small-Business (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.00 1 Users Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aircall excels in call routing with a score of 9.0, allowing for efficient management of incoming calls, while CloudCall falls short with a score of 7.3, leading to potential delays in call handling.
- Reviewers mention that Aircall's ease of use is significantly higher at 9.1 compared to CloudCall's 8.1, making it a more user-friendly option for teams looking to adopt a new communication tool quickly.
- G2 users highlight Aircall's superior call recording feature, scoring 9.0, which is essential for training and compliance, whereas CloudCall's recording feature scores 8.7, indicating it may not meet the same level of user expectations.
- Users on G2 appreciate Aircall's omnichannel capabilities, scoring 8.1, which allows for seamless communication across various platforms, while CloudCall's performance in this area is less impressive, leading to a fragmented user experience.
- Reviewers say that Aircall's integration capabilities, with a score of 7.0, are more robust compared to CloudCall, which lacks the same level of flexibility and ease of integration with other tools, impacting overall workflow efficiency.
- Users report that Aircall's quality of support is rated at 8.4, providing timely assistance, while CloudCall's support, rated at 8.0, may not be as responsive, potentially affecting user satisfaction during critical times.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
CloudCall
o1 Pro
Starting at $24.00
1 Users Per Month
Enhanced VoIP and SMS, Call Coaching tools and team management functions as well as AI-Powered Call Summaries and strategic CRM integration. Ideal for teams and leaders focused growth and streamlined workflows.
- 2000 SMS per month
- Call to 13+ countries
- AI-Enhanced Call Summaries
Free Trial
Aircall
Free Trial is available
CloudCall
No trial information availableRatings
Meets Requirements
8.7
1,195
7.9
53
Ease of Use
9.2
1,207
8.0
54
Ease of Setup
8.9
681
7.7
33
Ease of Admin
8.6
443
7.4
26
Quality of Support
8.5
1,106
7.6
51
Has the product been a good partner in doing business?
8.2
432
7.8
26
Product Direction (% positive)
8.8
1,157
6.4
49
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
572
|
Verified
8.8
12
|
Verified
Feature Not Available
8.3
9
|
Verified
Feature Not Available
8.0
10
|
Verified
8.0
363
7.6
11
7.9
436
|
Verified
8.1
9
|
Verified
Generative AI
7.8
231
Not enough data
Functions
8.8
562
|
Verified
8.2
11
8.7
545
|
Verified
7.9
12
|
Verified
8.8
530
|
Verified
7.3
11
|
Verified
Feature Not Available
7.0
9
8.7
468
|
Verified
7.2
9
|
Verified
8.9
488
|
Verified
8.1
12
|
Verified
8.8
512
|
Verified
7.9
11
|
Verified
8.8
468
|
Verified
7.8
10
|
Verified
Agentic AI - Contact Center
8.1
90
Not enough data
8.6
93
Not enough data
8.3
90
Not enough data
8.2
89
Not enough data
Administrative
8.8
555
|
Verified
7.6
13
|
Verified
8.9
560
|
Verified
8.3
13
|
Verified
8.8
580
|
Verified
8.3
13
|
Verified
9.1
506
|
Verified
8.2
12
|
Verified
Feature Not Available
8.3
9
Platform
8.3
188
Feature Not Available
8.7
211
8.0
5
8.8
208
7.3
5
9.0
215
7.3
5
9.0
220
Not enough data
8.8
205
Not enough data
8.9
204
Not enough data
Generative AI
7.5
114
Not enough data
Workforce Management
9.0
208
7.3
5
8.9
205
7.3
5
Call Center Infrastructure (CCI)
8.7
20
Not enough data
8.9
19
Not enough data
8.1
18
Feature Not Available
8.2
19
Feature Not Available
Administrative
9.1
221
8.7
5
8.9
219
8.0
5
Platform Basics - VoIP Providers
8.9
18
4.3
5
8.9
18
3.7
5
8.5
17
3.3
5
8.5
17
4.0
5
8.1
16
3.3
5
7.9
16
4.3
5
Basic Communication
8.9
348
|
Verified
7.7
29
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
7.0
16
|
Verified
Feature Not Available
Feature Not Available
8.2
226
|
Verified
7.0
26
|
Verified
8.7
255
7.1
26
|
Verified
Agentic AI - VoIP Providers
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Access
8.3
255
7.2
26
|
Verified
8.3
264
|
Verified
7.2
28
|
Verified
8.7
281
|
Verified
7.6
18
Advanced Features
8.1
267
6.5
25
|
Verified
Feature Not Available
6.3
19
|
Verified
8.8
302
|
Verified
7.3
29
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
47
Not enough data
7.8
46
Not enough data
Calling
9.3
447
Not enough data
8.7
402
Not enough data
9.2
442
Not enough data
9.2
450
Not enough data
8.4
47
Not enough data
Contacts
8.9
436
Not enough data
8.7
415
Not enough data
Feature Not Available
Not enough data
Insights
8.6
432
Not enough data
8.7
419
Not enough data
Feature Not Available
Not enough data
7.7
364
Not enough data
Feature Not Available
Not enough data
7.6
47
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and CloudCall are categorized as VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Aircall is categorized as Outbound Call Tracking, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
CloudCall has no unique categories
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.5%
Information Technology and Services
8.0%
Consumer Services
6.1%
Financial Services
5.9%
Logistics and Supply Chain
3.4%
Other
67.1%
Staffing and Recruiting
54.3%
Information Technology and Services
8.6%
Financial Services
4.3%
Wholesale
2.9%
Leisure, Travel & Tourism
2.9%
Other
27.1%
Alternatives
Discussions
do you have a true integration with hubspot?
2 Comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Is CloudCall voip?
1 Comment
Official Response from CloudCall
Yes it is!
Our Internet Telephony System makes it possible for you to easily make calls, no matter where you’re working from.Read more
What is CloudCall communicator?
1 Comment
Official Response from CloudCall
The CloudCall Communicator. The only bit of software you need to receive, make and transfer your calls, ideal for fast moving businesses that need a quick...Read more
CloudCall has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
