CloudCall Reviews & Product Details

Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com

Product Website

Seller

CloudCall Group Plc

Languages Supported

English

Product Description

CloudCall is the intelligent phone system that integrates with your CRM. Our communications platform provides intelligence for businesses through capturing calls, chats & collaboration to deliver a single view of multi-channel customer interactions.

Overview by

Ashley Bowlin

Discussions

CloudCall Community

Pricing

Pricing provided by CloudCall.

o1 Pro

Starting at $24.00

1 Users Per Month

View More Pricing Information

CloudCall Integrations

(9)

Verified by CloudCall

CloudCall Media

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done...

CloudCall Demo - Work from anywhere seamlessly

Be a team, wherever you are Working on the go… everyone’s doing it. And with CloudCall, you can do it without sacrificing the quality of your work. We designed our platform for busy teams on the go, so you’ll never miss a connection, and all activities will be synced to your CRM records, no matt...

CloudCall Demo - The intelligent phone system that integrates with your CRM

Personalise your communications, work from anywhere and simplify your processes.

Simply pair your CRM with CloudCall.

CloudCall Demo - Quanta Recruitment Testimonial

CloudCall is more than just a telephone system. It integrates into all the different systems that we use.

CloudCall Demo - Oakleaf Partnership Testimonial

What we had wasn't working. We had to get smarter, more intelligent with the way our telephony system integrated with our CRM.

Enhance team efficiency

CloudCall Agent Experience

CloudCall for Business Leaders

Manage and coach your team with CloudCall

CloudCall for Microsoft Teams. Connecting your business tools, communications data and CRM.

Official Downloads

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Why poor communication is holding your business back

CloudCall Reviews (73)

G2 reviews are authentic and verified.

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Jessica O.

E-commerce Merchandiser

Mid-Market (51-1000 emp.)

10/20/2021

"Great tool"

5/5

What do you like best about CloudCall?

CloudCall allows me to make calls that instantly sync back into my CRM where most of my day to day activities exist. It is a easy to use tool that my team and I can track and source candidates quickly! Theres no fuss with this software! Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Customer Service is a bit slow but since having this issue I've been in close contact with them and it's defiantly a lot better and working towards faster communication. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

10/22/2021

"Working from home just became a whole load easier!"

5/5

What do you like best about CloudCall?

Working from home has meant i am juggling things around. The ability to record my calls and play back when catching up on customer account notes has enabled me to streamline my work and retain customers through good customer service. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Nothing so far - hence the 5* review. I believe in credit where it's due. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

That telephony systems are the future. Especially when using your work phone for whatsapp with clients, Cloud based technology makes my life seamless, and so much more productive. In my role, the more productive i am, the more clients i can interact with during admin days which in turn generates more leads and £. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

10/20/2021

"Excellent software!"

4/5

What do you like best about CloudCall?

It's so easy to make calls with the click to dial function and the fact that all my client information is right there in front of me makes it that much better. I also love the call recording function as this is very helpful in sensitive situations when you need to recap what has been discussed. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

I don't have any complaints so far, all the features of this software seem to be working really well for me. Review collected by and hosted on G2.com.

Verified User in Entertainment

Small-Business (50 or fewer emp.)

10/20/2021

"CloudCall Review"

5/5

What do you like best about CloudCall?

Since using CloudCall I have found I have more time to concentrate on my daily tasks and sales rather than admin task that take up time. I am able to concentrate on sourcing candidates and tracking my activities on a daily basis with ease. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Customer service was a bit slow, however the friendliness of the staff more than made up for this. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

11/17/2021

"One of the best around"

5/5

What do you like best about CloudCall?

The amount of time being saved is awesome. So much time gets wasted doing admin tasks; now there is loads of things the users don't need to waste time manually doing. Especially with working from home and through covid, it's been a great decision and improved us no end Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

No video calling but I'm sure it'll come Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

11/9/2021

"Great Promise, terrible delivery"

0/5

What do you like best about CloudCall?

The idea of Bullhorn Integration is excellent, as is the caller ID function & ability to integrate notes, texts & emails. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Our calls showed up as spam or scam calls, Calls & service dropped constantly, Outages were frequent, customer service was fragmented, headset issues were constant, Review collected by and hosted on G2.com.

Recommendations to others considering CloudCall:

Ensure ALL of your numbers aren't marked as spam. Check them regularly. Ensure you're prepared to have headset issues and also be prepared for frequent outages & dropped calls. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

More problems were created than solved Review collected by and hosted on G2.com.

Verified User in Graphic Design

Small-Business (50 or fewer emp.)

11/4/2021

"Couldn't Live Without It"

5/5

What do you like best about CloudCall?

CloudCall makes it easy to make calls that sync back to my CRM where most of my day-to-day activities exist! Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

That I haven't used the software for longer! I could have saved soo much time with this. Review collected by and hosted on G2.com.

Verified User in Wholesale

Enterprise (> 1000 emp.)

10/20/2021

"Best tool to streamline teams work flows"

4.5/5

What do you like best about CloudCall?

CloudCall has a few features that help me in tracking mine and my teams daily work efforts, the recording feature has really helped with training purposes and tracking previous conversations. Having this embedded into our CRM means we can have access to all our activities instantly Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Silly really but purely the fact that its a new platform to learn :) Review collected by and hosted on G2.com.