--- title: CloudCall Reviews meta_title: 'CloudCall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 74 reviews by the users' company size, role or industry to find out how CloudCall works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 74 scale: '5' date_modified: '2026-07-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # CloudCall Reviews **Vendor:** CloudCall Group Plc **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.9/5.0 **Total Reviews:** 74 ## About CloudCall Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com ## CloudCall Pros & Cons **What users like:** - Users commend CloudCall for its **ease of use** , enabling seamless communication and efficient management of team operations. (11 reviews) - Users value the **easy integration** of CloudCall with CRMs, enhancing communication and workflow efficiency. (8 reviews) - Users find the **easy setup** of CloudCall impressive, enabling quick and efficient integration for seamless communication. (5 reviews) - Users value the **seamless integrations** of CloudCall, enhancing communication and streamlining workflow with ease. (5 reviews) - Users praise the **outstanding customer support** of CloudCall, highlighting their responsiveness and commitment to user satisfaction. (4 reviews) - Easy Communication (4 reviews) - Features (4 reviews) - Users appreciate the **intuitive interface** of CloudCall, making it easy to use and implement effectively. (4 reviews) - CRM Integration (3 reviews) - Customer Service (3 reviews) **What users dislike:** - Users experience **poor call quality** , with frequent drops and unreliable connections affecting communication effectiveness. (4 reviews) - Users often face **audio problems** with call connections, leading to communication difficulties with customers. (2 reviews) - Users struggle with **frequent call drops** , finding CloudCall unreliable and frustrating for their communication needs. (2 reviews) - Users experience **call connection issues** causing communication problems, and confusion with the callback and call end buttons. (2 reviews) - Users find the **customer service response times** slow, leading to frustration during urgent support situations. (2 reviews) - Technical Assistance (2 reviews) - Voice Quality (2 reviews) - Call Recording (1 reviews) - Chat Functionality Issues (1 reviews) - Users experience **connection issues** with CloudCall, often facing dropped calls and audio problems during conversations. (1 reviews) ## CloudCall Discussions - [What is CloudCall communicator?](https://www.g2.com/discussions/what-is-cloudcall-communicator) - 1 comment - [Is CloudCall voip?](https://www.g2.com/discussions/is-cloudcall-voip) - 1 comment - [View CloudCall pricing details and edition comparison](https://www.g2.com/products/cloudcall/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+14%3A33%3A51+-0500&secure%5Bsession_id%5D=809cd956-23a9-4887-8050-42b9d75e893e&secure%5Btoken%5D=53fc5aa08b0d7ec4ea92c1e598bed96930cfc91befccb021778f6f5b896ff187&format=llm_user) ## CloudCall Integrations - [Access CRM](https://www.g2.com/products/access-crm/reviews) - [Access Vincere Evo](https://www.g2.com/products/access-vincere-evo/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Chameleoni](https://www.g2.com/products/chameleoni/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [LaborEdge](https://www.g2.com/products/laboredge/reviews) - [Prodoscore](https://www.g2.com/products/prodoscore/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## CloudCall Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top CloudCall Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,580 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,371 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,358 reviews)