--- title: CloudCall Reviews meta\_title: 'CloudCall Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 74 reviews by the users' company size, role or industry to find out how CloudCall works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 74 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # CloudCall Reviews & Product Details Visit Website Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com * * * Product Website CloudCall Seller [CloudCall Group Plc](https://www.g2.com/sellers/cloudcall-group-plc) Discussions [CloudCall Community](https://www.g2.com/products/cloudcall/discuss) Languages Supported English Solution Type All-in-One Overview by Ashley Bowlin Show More ## Pricing Pricing provided by CloudCall. ### o1 Pro Starting at $24.00 1 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/cloudcall/pricing) ## CloudCall Integrations (8) What do users say about integrations? Verified by CloudCall [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Access CRM ](https://www.g2.com/products/access-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Access Vincere Evo ](https://www.g2.com/products/access-vincere-evo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bullhorn ](https://www.g2.com/products/bullhorn/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Chameleoni ](https://www.g2.com/products/chameleoni/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JobDiva ](https://www.g2.com/products/jobdiva/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LaborEdge ](https://www.g2.com/products/laboredge/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Prodoscore ](https://www.g2.com/products/prodoscore/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) Show More ![Maitri P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maitri P.") MP Maitri P. Dentist 2/7/2026 "Simple Setup, Reliable Call Management" 4.5/5 What do you like best about CloudCall? I use CloudCall to manage calls related to appointments, follow-ups, and internal communication, which makes patient communication easier. I like how straightforward it is and how call logs and details are easy to access. It's accessible and reliable. I value the call logging and call history features the most because being able to see past calls and notes makes follow-ups easier and helps keep communication organized. Setup was fairly easy, and we were able to start using it quickly. Review collected by and hosted on G2.com. What do you dislike about CloudCall? Call quality can sometimes depend on internet connectivity, and the interface could be a bit more intuitive. Maybe provide offline services. Review collected by and hosted on G2.com. What problems is CloudCall solving and how is that benefiting you? I use CloudCall to organize and track calls easily, handle appointments, follow-ups, and internal communications without personal numbers. It eliminates the hassle of noting everything down. Review collected by and hosted on G2.com. Show More Response from Ashley Bowlin of CloudCall [Editedit](https://www.g2.com/survey_responses/cloudcall-review-12326662/official_response/edit) Thank you so much for the thoughtful 4.5-star review! We’re really glad to hear that CloudCall has made it easier to manage appointments, follow-ups, and internal communication, especially with call logging and history helping keep everything organized and accessible. It’s great to know setup was straightforward and that you were able to get up and running quickly. We also appreciate your honest feedback around call quality and usability. As a cloud-based platform, call quality can be influenced by internet connectivity, and we’re continuously investing in performance improvements and interface enhancements to make the experience even more intuitive. Your input helps shape where we focus next. Thanks again for taking the time to share your experience. We’re grateful to be part of your day-to-day communications and are always here if you have suggestions or need support. Validated ReviewerIncentivizedSource: G2 invite ![Lexi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lexi B.") LB Lexi B. 11/20/2025 "Seamless Candidate Contact, 24/7 Accessibility" 5/5 What do you like best about CloudCall? I really appreciate how CloudCall has enabled me to smoothly contact my candidates both during and after hours. The mobile app is a standout feature, allowing me to use it conveniently on my personal cellphone, which is crucial for my work in Healthcare where many physicians work irregular hours and need to communicate outside of traditional business times. It’s incredibly valuable that I can maintain seamless communication 24/7, giving me the flexibility I need to stay connected with physicians. Additionally, the integration with Bullhorn CRM is fantastic because it automatically leaves notes in the CRM for my colleagues to access, which significantly enhances our team’s collaboration and streamlines our workflow. The setup process was impressively easy and was done virtually with my IT team with no issues. Overall, CloudCall has significantly boosted my productivity and communication efficiency. Review collected by and hosted on G2.com. What do you dislike about CloudCall? nothing Review collected by and hosted on G2.com. What problems is CloudCall solving and how is that benefiting you? I use CloudCall to easily contact candidates anytime through my cellphone, integrate seamlessly with Bullhorn CRM, and leave notes for colleagues, enhancing team collaboration and communication efficacy. Review collected by and hosted on G2.com. Show More Response from Ashley Bowlin of CloudCall [Editedit](https://www.g2.com/survey_responses/cloudcall-review-11986535/official_response/edit) Hi Lexi, Thank you so much for the wonderful review. We’re really glad to hear CloudCall is helping you stay connected with physicians around the clock. Healthcare recruiting definitely doesn’t happen on a 9–5 schedule, and it means a lot that the mobile app is making that part of your job easier. It’s also great to hear the Bullhorn sync is helping your team stay aligned without extra admin, and that setup was smooth for you and your IT team. We appreciate you taking the time to share your experience! We’re here whenever you need us. — The CloudCall Team 💜 Validated ReviewerIncentivizedSource: G2 invite ZZ Zach Z. Operations Director Small-Business (50 or fewer emp.) 6/27/2025 "Seamless VOIP That Delivers" 5/5 What do you like best about CloudCall? They offer live dashboards with frequent refresh rates, which has been a game changer for our sales and critical calling teams. Real-time metrics displayed in the office help us track performance instantly and take quick action when needed. The ease of implementation made it even better: simple to set up, quick to get going, and immediately impactful. It’s the outstanding customer service team especially Ashley, Filippe, Gee, and their manager Martin. While being a super admin can get quite technical with various settings to navigate, CloudCall makes it manageable. The platform is intuitive, but what truly sets it apart is the support. The team never rushes you to closure instead every time I email or call they guide you step by step, ensure everything is resolved, and even follow up to check if you need anything else. It’s rare to find that level of commitment and care and thats what sets them apart. Review collected by and hosted on G2.com. What do you dislike about CloudCall? Nothing, when you have a team to lean on for support and the tool works great, there nothing to complain. Review collected by and hosted on G2.com. What problems is CloudCall solving and how is that benefiting you? Calls Review collected by and hosted on G2.com. Show More Response from Ashley Bowlin of CloudCall [Editedit](https://www.g2.com/survey_responses/cloudcall-review-11338692/official_response/edit) Hi Zach, Thank you so much for this thoughtful review — we’re thrilled to hear how impactful CloudCall has been for your team! Real-time visibility is exactly what we aim to deliver, so it’s great to know the live dashboards are helping you track and act on performance in the moment. We also can’t thank you enough for the kind words about our support team. Ashley, Filipe, Gee, and Martin are true pros, and we’re proud to have them guiding our customers every step of the way. Your feedback means a lot to us, especially coming from a super admin who’s lived deep in the platform. We’re always here if you need anything, and we’re proud to be your partner. — The CloudCall Team Validated ReviewerSource: Organic ![Michael M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael M.") MM Michael M. Business Systems Analyst Mid-Market (51-1000 emp.) 5/22/2025 "Great Cloud-Based Calling Solution for CRM Users" 5/5 What do you like best about CloudCall? Straightforward to set up and packed with features. It was incredibly simple to get our sales team up and running with both the app and the desk phone. We configured CloudCall to integrate smoothly with our current ATS/CRM system, as well as the future CRM we plan to adopt. The customer support team was also highly responsive, friendly, and made the implementation process smooth and stress-free. Review collected by and hosted on G2.com. What do you dislike about CloudCall? Setting up call recording According to each state law. Review collected by and hosted on G2.com. What problems is CloudCall solving and how is that benefiting you? Our old VoIP system did not integrate or track calls on Salesforce. Cloudcall was able to integrate into our Salesforce platform within a 30 second set up and now works flawlessly. It also saved us money per user. Review collected by and hosted on G2.com. Show More Response from Ashley Bowlin of CloudCall [Editedit](https://www.g2.com/survey_responses/cloudcall-review-11207034/official_response/edit) Hi Michael, Thank you so much for the kind words! We’re thrilled to hear that CloudCall made onboarding easy for your team and that the integration with Salesforce is delivering real value. We especially appreciate your shoutout to our support crew — they’ll be excited to hear it! If there’s ever anything we can do to make call recording setup even easier, just let us know. Thanks again for being a part of the CloudCall community! Best, Ashley Validated ReviewerSource: Organic ![Daniel L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel L.") DL Daniel L. Owner Mid-Market (51-1000 emp.) 11/7/2024 "Effortless Connections and Top-Notch Support with CloudCall" 5/5 What do you like best about CloudCall? CloudCall has truly transformed how we work, making it easy to connect and communicate with our team and clients. With their flexibility to integrate with TextUs for additional SMS features, alongside the custom dashboards they built, CloudCall has provided a solution that perfectly fits our needs. Their customer service has been second to none, and it’s clear they’re invested in our success. Review collected by and hosted on G2.com. What do you dislike about CloudCall? Nothing I can think of now. Looking forward to getting on their new platform real soon. Review collected by and hosted on G2.com. What problems is CloudCall solving and how is that benefiting you? First, it has streamlined our ability to connect quickly and effectively with both clients and candidates, saving us time and ensuring we never miss crucial conversations. The integration with TextUs has been invaluable, allowing us to add SMS as a communication channel, which is essential in a fast-paced environment like ours where response times matter. The custom dashboards have been another game-changer, giving us a clear view of our team’s call activity and performance. This transparency enables us to make data-driven decisions and identify areas for improvement in real-time, ultimately enhancing our productivity and service quality. Finally, CloudCall’s exceptional customer support has solved the often overlooked issue of downtime and technical issues. Their team’s proactive approach means we always have the support we need to keep operations running smoothly. These benefits have translated into better client satisfaction, faster placement times, and a more streamlined workflow for our entire team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") US Verified User in Staffing and Recruiting Small-Business (50 or fewer emp.) 6/5/2025 "Cloudcall review" 5/5 What do you like best about CloudCall? Very good at transferring phone calls & putting people on hold. Review collected by and hosted on G2.com. What do you dislike about CloudCall? have some issues with the sound of my voice Review collected by and hosted on G2.com. What problems is CloudCall solving and how is that benefiting you? Phone calls & transferring to colleagues Review collected by and hosted on G2.com. Show More Response from Ashley Bowlin of CloudCall [Editedit](https://www.g2.com/survey_responses/cloudcall-review-11263156/official_response/edit) Thank you for the review and feedback! Current UserValidated ReviewerSource: Organic ![Sidharth M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sidharth M.") SM Sidharth M. Sales Lead Small-Business (50 or fewer emp.) 10/17/2024 "Very pleasant experience" 4.5/5 What do you like best about CloudCall? Pretty much everything is amazing. Its easy to use and very functional. Ease of integration as well is very easy Review collected by and hosted on G2.com. What do you dislike about CloudCall? i dont like the fact that we cant power dial on it like kixie Review collected by and hosted on G2.com. What problems is CloudCall solving and how is that benefiting you? its helping me with my outreach Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sreyoshi G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sreyoshi G.") SG Sreyoshi G. Senior Technical Recruiter Small-Business (50 or fewer emp.) 7/17/2024 "Great calling service" 5/5 What do you like best about CloudCall? Ease of access and privacy of personal phone Review collected by and hosted on G2.com. What do you dislike about CloudCall? The call back button is same position as call end button. Sometimes you call back after they hang up Review collected by and hosted on G2.com. What problems is CloudCall solving and how is that benefiting you? Personal cell not being used Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 11/18/2022 "Generally solid and reliable" 4.5/5 What do you like best about CloudCall? The reporting side is generally pretty good for what we need and it's good to have a dedicated account manager looking after us. It's easy to reassign unused numbers to new staff, create hunt groups and set up campaigns. Review collected by and hosted on G2.com. What do you dislike about CloudCall? It's currently not possible to have itemised old call recordings from the archives, so these come through as bulk files with no particular identifiers other than the timescale requested. It can also sometimes take a little while for the support team to respond to tickets, though I assume this is possibly due to large workloads and maybe not enough staff. Review collected by and hosted on G2.com. What problems is CloudCall solving and how is that benefiting you? The call recordings on the portal are helpful in ascertaining vital information we need to resolve complaints and investigate various customer issues. We can also get an accurate idea of agent activity on the phones and monitor their interactions with our customers (live if required through the real-time call listening function). Review collected by and hosted on G2.com. Show More Response from Ted Ruscitti of CloudCall [Editedit](https://www.g2.com/survey_responses/cloudcall-review-7390329/official_response/edit) Hello and thank you for leaving us a review. I'll ensure we take your feedback to the team regarding old call recordings. As for support, we've made some very significant changes to our structure and processes in the last few months that are intended to ensure we meet your needs in a consistently timely fashion. I am optimistic that you will see an improvement in support response time moving forward. Best, Ted Ruscitti Chief Customer Success Officer CloudCall Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Marshall B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marshall B.") MB Marshall B. Support Specialist Small-Business (50 or fewer emp.) 11/15/2022 "Best VOIP, friendly customer service" 5/5 What do you like best about CloudCall? Easy to use platform. My coworkers love the inter-changablility between the app and their computer. Makes logging calls super easy and efficient. And pulling call recordings couldn't be easier. Review collected by and hosted on G2.com. What do you dislike about CloudCall? Constantly requires a log out and log back in, needs fresh cache and cookies upon every session, if this app could instantly refresh its cache and cookies daily, it would drastically improve its quality. Review collected by and hosted on G2.com. What problems is CloudCall solving and how is that benefiting you? It benefits us by integrating our calls directly into our CRM. It makes it easy for the Recruitment team to submit their calls, and for the management team to be able to view that note, and see the recording. Review collected by and hosted on G2.com. Show More Response from Ted Ruscitti of CloudCall [Editedit](https://www.g2.com/survey_responses/cloudcall-review-7365601/official_response/edit) Hi Marshall, Thanks for taking the time to leave us a review. I'm glad you are happy with CloudCall and have had a positive experience with our team. I asked my team about your issue with needing to clear your cache and they confirmed that this isn't typical behavior. There might be something we can do to help you. Can you please ask our support team about this if you haven't already? And if you have, please ask them to connect you with me so I can make sure we've done all we can to try and address this. Best, Ted Ruscitti Chief Customer Success Officer CloudCall Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about CloudCall? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CloudCall ](https://www.g2.com/products/cloudcall/discussions/new) GU Guest User • Last activity almost 4 years ago Is CloudCall voip? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/is-cloudcall-voip) GU Guest User • Last activity almost 4 years ago What is CloudCall communicator? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-cloudcall-communicator) [ View all Discussions ](https://www.g2.com/products/cloudcall/discuss) ## Pricing Options Pricing provided by CloudCall. ### o1 Pro Starting at $24.00 1 Users Per Month ### o1 Advanced Starting at $35.00 1 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/cloudcall/pricing) CloudCall Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,427) [ Compare Now ](https://www.g2.com/compare/cloudcall-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall 4.4/5(1,640) [ Compare Now ](https://www.g2.com/compare/aircall-vs-cloudcall) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_333d84f771a77f2d8c628aef2bcea65b/vonage-business-communications.png "Product Avatar Image") Vonage Business Communications 4.3/5(503) [ Compare Now ](https://www.g2.com/compare/cloudcall-vs-vonage-business-communications) ##### ##### CloudCall Features Basic Communication Phone Calls Instant Messaging Conference Calls Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download Channels Voice [ View More Features ](https://www.g2.com/products/cloudcall/features) ## Top-Rated Alternatives [ ![Aircall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aircall") Aircall 4.4/5(1,640) ](https://www.g2.com/products/aircall/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,427) ](https://www.g2.com/products/ringex/reviews) [ ![JustCall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JustCall") JustCall 4.3/5(2,393) ](https://www.g2.com/products/saas-labs-justcall/reviews) [ View All Alternatives ](https://www.g2.com/products/cloudcall/competitors/alternatives) ##### Categories on G2 [VoIP Providers](https://www.g2.com/categories/voip-providers)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) ##### Explore More [RFP Templates](https://www.g2.com/articles/rfp-template)[Which vendor provides AI-powered video creation templates?](https://www.g2.com/discussions/which-vendor-provides-ai-powered-video-creation-templates)[AI Regulations in the EU](https://www.g2.com/articles/industry-impact-of-ai-regulations-in-the-eu) [Which is the most trusted file recovery software by IT leaders based on user reviews?](https://www.g2.com/discussions/which-is-the-most-trusted-file-recovery-software-by-it-leaders-based-on-user-reviews)[Procore vs Fieldwire by Hilti: which is the best punch list software for construction companies closing out large volumes of projects?](https://www.g2.com/discussions/procore-vs-fieldwire-by-hilti-which-is-the-best-punch-list-software-for-construction-companies-closing-out-large-volumes-of-projects)[Pros and Cons Details](https://www.g2.com/products/cloudcall/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)