# CloudCall Reviews **Vendor:** CloudCall Group Plc **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.9/5.0 **Total Reviews:** 74 ## About CloudCall Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com ## CloudCall Pros & Cons **What users like:** - Users appreciate the **ease of use** of CloudCall, benefiting from its functional interface and seamless integration. (11 reviews) - Users love the **easy integration** of CloudCall, enhancing communication with seamless connectivity and user-friendly features. (8 reviews) - Users find the **easy setup** of CloudCall enables seamless communication and boosts team productivity effectively. (5 reviews) - Users appreciate the **seamless integrations** of CloudCall, enhancing communication and streamlining workflows efficiently. (5 reviews) - Users praise CloudCall's **outstanding customer support** , highlighting their commitment and responsiveness that enhance the overall experience. (4 reviews) - Easy Communication (4 reviews) - Features (4 reviews) - Users find the platform **intuitive and easy to use** , enhancing their productivity and overall satisfaction with CloudCall. (4 reviews) - CRM Integration (3 reviews) - Customer Service (3 reviews) **What users dislike:** - Users report **poor call quality** with frequent disconnects, making the service unreliable and frustrating. (4 reviews) - Users report **audio problems** with connections, making communication difficult during calls with customers. (2 reviews) - Users experience frequent **call drops** with CloudCall, leading to frustration and unreliable communication during important moments. (2 reviews) - Users experience **call connection issues** with CloudCall, including difficulty hearing customers and accidental call backs. (2 reviews) - Users report **poor customer service** response times and difficulty with login processes, impacting their overall experience. (2 reviews) - Technical Assistance (2 reviews) - Voice Quality (2 reviews) - Call Recording (1 reviews) - Chat Functionality Issues (1 reviews) - Users experience **connection issues** with CloudCall, resulting in dropped calls and difficulties in hearing customers. (1 reviews) ## CloudCall Reviews ### 1. Cloudcall - Excellent System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2021 **What do you like best about CloudCall?** CRM Integration and ease of use. User friendly. **What do you dislike about CloudCall?** Nothing. It has performed well for all of our users. **What problems is CloudCall solving and how is that benefiting you?** Integrated CRM VOIP. Ease of use and mobility benefits are best in class. ### 2. Terrible product, terrible service. Avoid it! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2021 **What do you like best about CloudCall?** Calls would connect most of the time. I had to constantly call in with call examples to troubleshoot constant call quality issues even with QoS setup, and when calling land lines. **What do you dislike about CloudCall?** When we used them, we couldn't provision our own phones... I had to call them. Call quality issues constantly. The cloudcall app was buggy - it would pop to the foreground randomly throughout the day, annoying my users. The app was unstable - The app became locked up on occasion, where the only fix was to uninstall/reinstall. All of the call history/records were in Military time.... with no option to change it. When employees leave and i would delete a user/phone, people could still leave them voicemails, but we'd have no way to check them??? This led to customers complaining our follow-through was poor. We had no idea. The calls should have reverted back to the main line once removed from the user. Reports were useless since calls answered by a receptionist and then transferred would be credited to the receptionist instead of the end user. The admin portal was patched together and sloppy. Not sure how much its changed in 2 years. **What problems is CloudCall solving and how is that benefiting you?** none. ### 3. Horrible experience from start until cancellation. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2021 **What do you like best about CloudCall?** Nothing worked properly so there's not much to say here. The trainer was very knowledgeable and would have been great if the product worked the way it should. **What do you dislike about CloudCall?** CloudCall porting our numbers over via Bandwidth was the start of the problems. This ended up being delayed and costing us more money with our current provider because they closed out account and had to reopen it after fetching the numbers back. We had troubles making and receiving calls across all of our lines regardless of the internet speeds or computers (Mac&PC). We purchased additional modem/routers, Ethernet cables, adapters, etc. This was a sunken cost as we were hopeful this would fix any issues as we were being told it was on our end. In the end, this was to help my team with our CRM which ultimately didn't work for us either. After submitting several dozen tickets and trying to find a new provider, we finally canceled our service. Note: Put a clause in your contract to be let out at any time because of poor service, etc. **Recommendations to others considering CloudCall:** Look at other providers. Find a place that will allow you to test their product out completely and read all reviews of the web app and the mobile app. **What problems is CloudCall solving and how is that benefiting you?** We were trying to connect to our CRM, TrackerRMS. This didn't work smoothly since the calls wouldn't go through, would drop, or break up. At times, you might see a missed call hours later or have their phone app ring you or show you a missed call 8 hours later, sometimes in the middle of the evening. No real benefits from trying their service. ### 4. A great Saas provider that makes my workflow simple & easy! They have some great features. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about CloudCall?** They have some great features, and the integration aligns with my day-to-day tasks nicely! **What do you dislike about CloudCall?** I don't dislike anything. I am happy with their service. **What problems is CloudCall solving and how is that benefiting you?** The integration aligns with my day-to-day tasks nicely! Trustworthy reporting. ### 5. Good Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about CloudCall?** Integration with SalesForce is the best feature. SMS capability right behind that. **What do you dislike about CloudCall?** The downside is the responsiveness of their support side when issues arise. **What problems is CloudCall solving and how is that benefiting you?** Allows us to link calls to our Activity Log is SalesForce and review calls when we receive complaints. ### 6. Great idea. Sound quality can be improved. Alternatives are available **Rating:** 3.0/5.0 stars **Reviewed by:** Sander R. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2020 **What do you like best about CloudCall?** Easy integration in Salesforce, and browser. Calls kan be easily made without dialing manually with the risk of typing the wring digits. Works without any additional hardware, bot our windows and mac users were happy Just a simple setup and ready to use within minutes **What do you dislike about CloudCall?** Sound quality is somtimes not the best. Using mobile networks with really clear sound this can sometimes be disappointing At the end the fee for justthe autodialer was, in combination with the low audi quality teh main reason to no longer use Cloudcall Many of the athoer features we did not use **Recommendations to others considering CloudCall:** See if you need all the features and setup a trial to check for sound quality Check for your self if you understand the amin panels and that you can manage for yourself. **What problems is CloudCall solving and how is that benefiting you?** Quick dialing of many phone number. this is what it does. Also the requirement was that it works for both windowns and mac users. So independant of the platform all user would be able to us it. And no specific hardware required to be implmentend in the network. This waty we reduce on IT cost ### 7. Very disappointed **Rating:** 0.5/5.0 stars **Reviewed by:** Michael D. | Physician Recruiter - Team Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2020 **What do you like best about CloudCall?** It integrated with our CRM, but had some clunky workflows that required additional clicks for every call, and pop up windows. **What do you dislike about CloudCall?** Just read the problems I was having and you will understand. **Recommendations to others considering CloudCall:** keep shopping **What problems is CloudCall solving and how is that benefiting you?** nothing because it does not work correctly. They rush you into a contract and then somebody with little experience will set up your account. My account was set up like this... I have a number that I call from and then when I text it was displaying a completely different number. So my client see's I have a number I call from and another number I text from. I did not know this so my email signature has been wrong since I set up with these guys. Worst part they had no idea how to fix it. Now one of the numbers does not work and if anyone tries to use it they get a dial tone. Mind blown! The functionality. The SMS service we used very frequently was simply not giving us the responses from prospects/clients. We would send a text and sometimes nothing would comeback or the response would come through in a completely different conversation. So imagine if you texted your mom and then when she responds a new chat from your mom's phone number appears. Then imagine that 2nd chat box erasing your moms responses everyday so you have no record of their responses. You would only have a chat box with your texts to your mom, but no responses. We have been dealing with this issue for 3 weeks and I have yet to even hear from a manager. They still have no idea why this is happening. wonder who else is experiencing this. Then today I found out that texts are not coming through because my client sent me a screenshot of the texts he has been sending me and their is absolutely no record of this. ### 8. Hit or Miss **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2019 **What do you like best about CloudCall?** click to call numbers while on internet/seeing online resumes **What do you dislike about CloudCall?** lots of glitches - clicking answer button rarely picks up call **What problems is CloudCall solving and how is that benefiting you?** texting may or may not work, however when it does is great advantage over email ### 9. Great ideas, growing quality **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2019 **What do you like best about CloudCall?** I love the idea of having an app based phone system. They have text messaging as well as call recording and plenty of other features. **What do you dislike about CloudCall?** Call quality is not the best. Their ideas are great but often times are not the best on roll out. **What problems is CloudCall solving and how is that benefiting you?** We work remotely and save on softphones. ### 10. Good for international calls and monitoring, bad for mobile functionality **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about CloudCall?** I like the web-plugin that enables clicking on a number you see online, going straight into a call. You can also enable local numbers so if you call overseas, it appears that you're calling from that country. **What do you dislike about CloudCall?** The mobile app is not very well integrated with the desktop application, especially for call-forwarding etc. **Recommendations to others considering CloudCall:** Would definitely trial if you have large out-bound call volume, particularly overseas. **What problems is CloudCall solving and how is that benefiting you?** International calling, conference calling and tracking calls. ### 11. Sometimes spotty service **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2019 **What do you like best about CloudCall?** International calling is easier than my other service **What do you dislike about CloudCall?** Not constant service, no ability to copy the numbers from incoming calls **What problems is CloudCall solving and how is that benefiting you?** Using only for incoming calls ### 12. EASY TO USE DIALER **Rating:** 4.5/5.0 stars **Reviewed by:** Allison T. | Insurance Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2019 **What do you like best about CloudCall?** You have your own private number attached to the system, IT REACHES THE FIRST AVAILABLE AGENT NO MATTER WHAT OFFICE WE ARE IN. **What do you dislike about CloudCall?** It doesnt automatically note calls attached to SalesForce **Recommendations to others considering CloudCall:** EASY GOING SYSTEM, ALLOWS MULTIPLE CALLS THROUGH OUT SEVERAL DIFFERENT OFFICES, WHICH ALLOWS US TO HANDLE ALL CALLS WITH CUSTOMERS NO MATTER WHICH OFFICE THEY NEED TO REACH **What problems is CloudCall solving and how is that benefiting you?** Making sure we answer as many calls as possible through out our 12 offices. ### 13. So east! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2018 **What do you like best about CloudCall?** I like that I don't need to have a physical phone on my desk to conduct business. It's so easy, it's so unobtrusive, and the sound quality is great! **What do you dislike about CloudCall?** My only complaint with CloudCall is that if I'm not using my headset, it's useless. There have been times where I've tried to put a call on 'speaker' by playing it through my computer and not my headset, and I can't hear a thing. It doesn't matter if my volume is turned all the way off - nothing! **Recommendations to others considering CloudCall:** It's worth the money! And the team there is great. **What problems is CloudCall solving and how is that benefiting you?** CloudCall allows me to conduct business from anywhere where I have WiFi! ### 14. Best Call Product I've Used **Rating:** 4.0/5.0 stars **Reviewed by:** Josh R. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about CloudCall?** I like how simple and reliable it is to use. We made the switch over to another product and absolutely hated it. We ultimately ended up switching back to CloudCall because everyone liked it and it hardly ever dropped calls. **What do you dislike about CloudCall?** I was told by management that the price was a bit high, which is why we ended up switching to a different product before coming back. So I guess I could say I don't like the price. **What problems is CloudCall solving and how is that benefiting you?** Like I mentioned before, it makes a big difference just being able to rely on the software and knowing that your call isn't going to be dropped. Whenever I call a lead or do a demo, not having to worry about the call failing is big. ### 15. Great VoIP System **Rating:** 4.0/5.0 stars **Reviewed by:** Bryan H. | Account Manager & Senior Technical Recruiter, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2018 **What do you like best about CloudCall?** Emailed VM's, Chrome Add-on, Integration with ATS and click to call **What do you dislike about CloudCall?** Ocassional disconnect with ATS , besides that I have no issues **What problems is CloudCall solving and how is that benefiting you?** As recrutiers phone are our lifeline and I have had zero issues with this service ### 16. Not a great system **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about CloudCall?** It is very to use and understand. Very uncluttered. **What do you dislike about CloudCall?** It is extremely unstable. It crashes often and random features don't work all the time.. **Recommendations to others considering CloudCall:** I would not use cloudcall for its complete lack of stability. **What problems is CloudCall solving and how is that benefiting you?** It streamlines the process of making calls from our CRM ### 17. CloudCall is a great tool to communicate with large numbers of people in an organized fashion **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler S. | Recruiter, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2017 **What do you like best about CloudCall?** I like how it works in relation to Bullhorn. I love how it ques everything for you. **What do you dislike about CloudCall?** Sometimes the CloudCall Dialer will be slightly overwhelming with the pace of the calls it places **What problems is CloudCall solving and how is that benefiting you?** Helps organize points of contact from a recruiting standpoint ### 18. CloudCall Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2017 **What do you like best about CloudCall?** It allows me to just click a number from bullhorn for easy calling. **What do you dislike about CloudCall?** At times the app will cut out or i will miss calls. **What problems is CloudCall solving and how is that benefiting you?** I am able to keep better track of who i need to call. ### 19. Vice President of Strategy and Development **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2017 **What do you like best about CloudCall?** the speed dialer and how creating notes are integrated into the system. **What do you dislike about CloudCall?** that you cannot use it to call on any leads you have entered in BH **Recommendations to others considering CloudCall:** make sure your people pay attention in the training program and have them set it up right after training **What problems is CloudCall solving and how is that benefiting you?** driving more sales driven activities. also great for our recruiters that have to call a large volume of folks for a certain skill set ### 20. Way to increase productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2017 **What do you like best about CloudCall?** I think the best feature of this product is the ability to increase productivity and reach-capabilities. **What do you dislike about CloudCall?** I have no adverse reviews for this product. **What problems is CloudCall solving and how is that benefiting you?** I have used this for multiple job positions and find the resource extremely useful; it has increased my number of calls per day significantly. ### 21. CloudCall robust features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2017 **What do you like best about CloudCall?** I like that it pulls that it work along with BullHorn and the note section **What do you dislike about CloudCall?** The tool needs to call you and then make the call outbound **What problems is CloudCall solving and how is that benefiting you?** Fast record keeping ### 22. Terrible call quality and customer service **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2017 **What do you like best about CloudCall?** Voip and Salesforce sync is the future, just didn´t work as it should. **What do you dislike about CloudCall?** Very complicated interface Regular bad service All additional billings when we tried closing the account **Recommendations to others considering CloudCall:** Much better and cheaper vendors **What problems is CloudCall solving and how is that benefiting you?** We believe in VOIP, but CloudCall was not up to basic standards ### 23. Awesome phone solution **Rating:** 5.0/5.0 stars **Reviewed by:** Rolf K. | Chairman - Programs Committee / Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2016 **What do you like best about CloudCall?** Soft phones are available anywhere you have an internet connection and it's as if you are in your office **What do you dislike about CloudCall?** Only occasionally do we have call quality issues or software quirks. **Recommendations to others considering CloudCall:** You'll want good headsets and fast internet **What problems is CloudCall solving and how is that benefiting you?** Can report on call activity of our sales and recruiting personnel, can record calls to listen to again to get better notes ### 24. Limited functionality and poor support, good individuals though **Rating:** 2.0/5.0 stars **Reviewed by:** Michael J. | Data Integration Manager, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2016 **What do you like best about CloudCall?** the features that do work, work well and the call quality is very good. **What do you dislike about CloudCall?** there are numerous technical limitations that don't become apparent until you try to implement. billing department and customer service department are slow to fix problems, but the actual tech support people are very friendly and helpful, even though they are somewhat limited in how much help they can provide. they do not offer 24/7 support. **Recommendations to others considering CloudCall:** if you are looking for very basic call center software, and understand that the price reflects the service compared to other cloud based calling software solutions, then this might be a good fit. **What problems is CloudCall solving and how is that benefiting you?** needed low cost call recording and distribution to small call center. ## CloudCall Discussions - [What is CloudCall communicator?](https://www.g2.com/discussions/what-is-cloudcall-communicator) - 1 comment - [Is CloudCall voip?](https://www.g2.com/discussions/is-cloudcall-voip) - 1 comment - [View CloudCall pricing details and edition comparison](https://www.g2.com/products/cloudcall/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-28+02%3A16%3A10+-0500&secure%5Bsession_id%5D=f77b02f4-fa93-4091-9d31-467e88bb8652&secure%5Btoken%5D=91afdf9bbf9e24c1dfa31cb14db2047a4d2fa84389ee91bc4f306b52c547d510&format=llm_user) ## CloudCall Integrations - [Access CRM](https://www.g2.com/products/access-crm/reviews) - [Access Vincere Evo](https://www.g2.com/products/access-vincere-evo/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Chameleoni](https://www.g2.com/products/chameleoni/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [LaborEdge](https://www.g2.com/products/laboredge/reviews) - [Prodoscore](https://www.g2.com/products/prodoscore/reviews) - [Tracker](https://www.g2.com/products/trackerrms-tracker/reviews) ## CloudCall Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top CloudCall Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,552 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,326 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,354 reviews)