# CloudCall Reviews **Vendor:** CloudCall Group Plc **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.9/5.0 **Total Reviews:** 74 ## About CloudCall Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com ## CloudCall Pros & Cons **What users like:** - Users appreciate the **ease of use** of CloudCall, benefiting from its functional interface and seamless integration. (11 reviews) - Users love the **easy integration** of CloudCall, enhancing communication with seamless connectivity and user-friendly features. (8 reviews) - Users find the **easy setup** of CloudCall enables seamless communication and boosts team productivity effectively. (5 reviews) - Users appreciate the **seamless integrations** of CloudCall, enhancing communication and streamlining workflows efficiently. (5 reviews) - Users praise CloudCall's **outstanding customer support** , highlighting their commitment and responsiveness that enhance the overall experience. (4 reviews) - Easy Communication (4 reviews) - Features (4 reviews) - Users find the platform **intuitive and easy to use** , enhancing their productivity and overall satisfaction with CloudCall. (4 reviews) - CRM Integration (3 reviews) - Customer Service (3 reviews) **What users dislike:** - Users report **poor call quality** with frequent disconnects, making the service unreliable and frustrating. (4 reviews) - Users report **audio problems** with connections, making communication difficult during calls with customers. (2 reviews) - Users experience frequent **call drops** with CloudCall, leading to frustration and unreliable communication during important moments. (2 reviews) - Users experience **call connection issues** with CloudCall, including difficulty hearing customers and accidental call backs. (2 reviews) - Users report **poor customer service** response times and difficulty with login processes, impacting their overall experience. (2 reviews) - Technical Assistance (2 reviews) - Voice Quality (2 reviews) - Call Recording (1 reviews) - Chat Functionality Issues (1 reviews) - Users experience **connection issues** with CloudCall, resulting in dropped calls and difficulties in hearing customers. (1 reviews) ## CloudCall Reviews ### 1. Simple Setup, Reliable Call Management **Rating:** 4.5/5.0 stars **Reviewed by:** Maitri P. | Dentist **Reviewed Date:** February 07, 2026 **What do you like best about CloudCall?** I use CloudCall to manage calls related to appointments, follow-ups, and internal communication, which makes patient communication easier. I like how straightforward it is and how call logs and details are easy to access. It's accessible and reliable. I value the call logging and call history features the most because being able to see past calls and notes makes follow-ups easier and helps keep communication organized. Setup was fairly easy, and we were able to start using it quickly. **What do you dislike about CloudCall?** Call quality can sometimes depend on internet connectivity, and the interface could be a bit more intuitive. Maybe provide offline services. **What problems is CloudCall solving and how is that benefiting you?** I use CloudCall to organize and track calls easily, handle appointments, follow-ups, and internal communications without personal numbers. It eliminates the hassle of noting everything down. **Official Response from Ashley Bowlin:** > Thank you so much for the thoughtful 4.5-star review! We’re really glad to hear that CloudCall has made it easier to manage appointments, follow-ups, and internal communication, especially with call logging and history helping keep everything organized and accessible. It’s great to know setup was straightforward and that you were able to get up and running quickly. We also appreciate your honest feedback around call quality and usability. As a cloud-based platform, call quality can be influenced by internet connectivity, and we’re continuously investing in performance improvements and interface enhancements to make the experience even more intuitive. Your input helps shape where we focus next. Thanks again for taking the time to share your experience. We’re grateful to be part of your day-to-day communications and are always here if you have suggestions or need support. ### 2. Seamless Candidate Contact, 24/7 Accessibility **Rating:** 5.0/5.0 stars **Reviewed by:** Lexi B. **Reviewed Date:** November 20, 2025 **What do you like best about CloudCall?** I really appreciate how CloudCall has enabled me to smoothly contact my candidates both during and after hours. The mobile app is a standout feature, allowing me to use it conveniently on my personal cellphone, which is crucial for my work in Healthcare where many physicians work irregular hours and need to communicate outside of traditional business times. It’s incredibly valuable that I can maintain seamless communication 24/7, giving me the flexibility I need to stay connected with physicians. Additionally, the integration with Bullhorn CRM is fantastic because it automatically leaves notes in the CRM for my colleagues to access, which significantly enhances our team’s collaboration and streamlines our workflow. The setup process was impressively easy and was done virtually with my IT team with no issues. Overall, CloudCall has significantly boosted my productivity and communication efficiency. **What do you dislike about CloudCall?** nothing **What problems is CloudCall solving and how is that benefiting you?** I use CloudCall to easily contact candidates anytime through my cellphone, integrate seamlessly with Bullhorn CRM, and leave notes for colleagues, enhancing team collaboration and communication efficacy. **Official Response from Ashley Bowlin:** > Hi Lexi, Thank you so much for the wonderful review. We’re really glad to hear CloudCall is helping you stay connected with physicians around the clock. Healthcare recruiting definitely doesn’t happen on a 9–5 schedule, and it means a lot that the mobile app is making that part of your job easier. It’s also great to hear the Bullhorn sync is helping your team stay aligned without extra admin, and that setup was smooth for you and your IT team. We appreciate you taking the time to share your experience! We’re here whenever you need us. — The CloudCall Team 💜 ### 3. Seamless VOIP That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Zach Z. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about CloudCall?** They offer live dashboards with frequent refresh rates, which has been a game changer for our sales and critical calling teams. Real-time metrics displayed in the office help us track performance instantly and take quick action when needed. The ease of implementation made it even better: simple to set up, quick to get going, and immediately impactful. It’s the outstanding customer service team especially Ashley, Filippe, Gee, and their manager Martin. While being a super admin can get quite technical with various settings to navigate, CloudCall makes it manageable. The platform is intuitive, but what truly sets it apart is the support. The team never rushes you to closure instead every time I email or call they guide you step by step, ensure everything is resolved, and even follow up to check if you need anything else. It’s rare to find that level of commitment and care and thats what sets them apart. **What do you dislike about CloudCall?** Nothing, when you have a team to lean on for support and the tool works great, there nothing to complain. **What problems is CloudCall solving and how is that benefiting you?** Calls **Official Response from Ashley Bowlin:** > Hi Zach, Thank you so much for this thoughtful review — we’re thrilled to hear how impactful CloudCall has been for your team! Real-time visibility is exactly what we aim to deliver, so it’s great to know the live dashboards are helping you track and act on performance in the moment. We also can’t thank you enough for the kind words about our support team. Ashley, Filipe, Gee, and Martin are true pros, and we’re proud to have them guiding our customers every step of the way. Your feedback means a lot to us, especially coming from a super admin who’s lived deep in the platform. We’re always here if you need anything, and we’re proud to be your partner. — The CloudCall Team ### 4. Effortless Bullhorn Integration for Streamlined Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Abby R. | Applications software support, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2025 **What do you like best about CloudCall?** The seamless integration with Bullhorn makes it easy to track all candidate and client communication without extra clicks. **What do you dislike about CloudCall?** The plugin tends to slow down Bullhorn somewhat, particularly when usage is at its highest. This is most noticeable during peak hours. **What problems is CloudCall solving and how is that benefiting you?** CloudCall connects our calls and texts directly to Bullhorn, keeping all communication in one place. It saves time, reduces manual entry, and improves visibility across the team. **Official Response from Ashley Bowlin:** > Thanks so much, Abby! We’re glad to hear CloudCall makes it easier to manage all your Bullhorn communication in one place. We appreciate your note about speed — our team continues to focus on optimizing performance and improving the overall experience for busy teams like yous. 💜 ### 5. Great when it works! **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about CloudCall?** It is fairly easy to use. I like that it has an SMS feature, it integrates into bullhorn, and I also enjoy that it has caller ID. **What do you dislike about CloudCall?** The application glitches regularly and I have to contact my internal IT department too often to fix it's glitches. **What problems is CloudCall solving and how is that benefiting you?** As an agency recruiter, it has made it so that I can easily take calls from my phone! **Official Response from Ashley Bowlin:** > Thanks for sharing your experience. We’re glad you find value in the SMS, Bullhorn integration, and caller ID, but we’re sorry to hear about the glitches. It sounds like you may be on our Classic platform. Our new CloudCall o1 has been rebuilt on modern cloud infrastructure to deliver stronger reliability, performance, and easier updates with Chrome and other configurations. We’d love to connect and make sure you have access to these improvements. Your feedback helps us keep improving. Thank you! ### 6. Great Cloud-Based Calling Solution for CRM Users **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Business Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about CloudCall?** Straightforward to set up and packed with features. It was incredibly simple to get our sales team up and running with both the app and the desk phone. We configured CloudCall to integrate smoothly with our current ATS/CRM system, as well as the future CRM we plan to adopt. The customer support team was also highly responsive, friendly, and made the implementation process smooth and stress-free. **What do you dislike about CloudCall?** Setting up call recording According to each state law. **What problems is CloudCall solving and how is that benefiting you?** Our old VoIP system did not integrate or track calls on Salesforce. Cloudcall was able to integrate into our Salesforce platform within a 30 second set up and now works flawlessly. It also saved us money per user. **Official Response from Ashley Bowlin:** > Hi Michael, Thank you so much for the kind words! We’re thrilled to hear that CloudCall made onboarding easy for your team and that the integration with Salesforce is delivering real value. We especially appreciate your shoutout to our support crew — they’ll be excited to hear it! If there’s ever anything we can do to make call recording setup even easier, just let us know. Thanks again for being a part of the CloudCall community! Best, Ashley ### 7. Support could use major improvement! **Rating:** 3.0/5.0 stars **Reviewed by:** Adam M. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about CloudCall?** Cloudcall interates with our CRM and comes with a handy app **What do you dislike about CloudCall?** Support is a nightmare, and isn't 27/4 so if you have an issue on the weekend, you're stuck! **What problems is CloudCall solving and how is that benefiting you?** Cloudcall is being used as a cloudbased phone system for our business and giving us multiple IVR's for all our locations. **Official Response from Ashley Bowlin:** > Hi Adam, Thank you for taking the time to share your feedback; we’re glad to hear that CloudCall’s CRM integration and mobile app have been helpful in supporting your multi-location setup. That said, we’re truly sorry to hear your experience with support hasn’t met expectations. We know how critical timely support is, especially when phone systems are involved. While our current support model includes extended weekday coverage and emergency escalation paths, we recognize that weekend coverage is an important area for improvement. I’ve shared your comments directly with our leadership team to help prioritize ongoing service enhancements. Please feel free to contact our support leadership team directly at support@cloudcall.com. Thank you again for being a CloudCall customer, and for sharing your feedback! - The CloudCall Team ### 8. Effortless Connections and Top-Notch Support with CloudCall **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel L. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about CloudCall?** CloudCall has truly transformed how we work, making it easy to connect and communicate with our team and clients. With their flexibility to integrate with TextUs for additional SMS features, alongside the custom dashboards they built, CloudCall has provided a solution that perfectly fits our needs. Their customer service has been second to none, and it’s clear they’re invested in our success. **What do you dislike about CloudCall?** Nothing I can think of now. Looking forward to getting on their new platform real soon. **What problems is CloudCall solving and how is that benefiting you?** First, it has streamlined our ability to connect quickly and effectively with both clients and candidates, saving us time and ensuring we never miss crucial conversations. The integration with TextUs has been invaluable, allowing us to add SMS as a communication channel, which is essential in a fast-paced environment like ours where response times matter. The custom dashboards have been another game-changer, giving us a clear view of our team’s call activity and performance. This transparency enables us to make data-driven decisions and identify areas for improvement in real-time, ultimately enhancing our productivity and service quality. Finally, CloudCall’s exceptional customer support has solved the often overlooked issue of downtime and technical issues. Their team’s proactive approach means we always have the support we need to keep operations running smoothly. These benefits have translated into better client satisfaction, faster placement times, and a more streamlined workflow for our entire team. ### 9. Cloudcall review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about CloudCall?** Very good at transferring phone calls & putting people on hold. **What do you dislike about CloudCall?** have some issues with the sound of my voice **What problems is CloudCall solving and how is that benefiting you?** Phone calls & transferring to colleagues **Official Response from Ashley Bowlin:** > Thank you for the review and feedback! ### 10. good but not great **Rating:** 0.5/5.0 stars **Reviewed by:** Ori A. | Client Growth Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about CloudCall?** Easy to use and simple for new users easy to set up **What do you dislike about CloudCall?** poor call quality constant disconnects bad service **What problems is CloudCall solving and how is that benefiting you?** being able to call individuals globally **Official Response from Ashley Bowlin:** > Hi Ori, Thank you for sharing your feedback — we’re glad to hear the ease of use has been a win for your team! We completely understand the frustration around call quality and service issues. These are exactly the challenges we’ve addressed with our new o1 platform, which was purpose-built to improve stability, performance, and global call quality — especially for Bullhorn users like yourself. When the time is right, we would love to connect for the opportunity to show your team CloudCall o1 so you can experience the difference. Thanks again for your candid review. Best, Ashley ### 11. Using CloudCall for clean calls all over the world **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about CloudCall?** I use CloudCall as an SDR in a company. CloudCall is integrated into my sales outreach tool, and I don't know anything about integrations, but I know that the calls are clean and perfect. Cleanliness, voicemails, and simplicity are all advantages that make it easier for me to make calls smoothly. **What do you dislike about CloudCall?** No matter how hard I try, I can't find any faults, apart from the fact that sometimes it simply fails to connect a call if I call in the MENA region, but I suspect that this is more due to my sales outreach application than to CloudCall. **What problems is CloudCall solving and how is that benefiting you?** CloudCall enables me as an SDR who makes over 100 calls a day to make clean and clear calls regardless of the quality of equipment I use and in which environment. My equipment is quite solid, my company invests money in the equipment and the microphones are top-notch, but a couple of times I found myself in a situation where I didn't have my microphone and headphones and the calls were clear. ### 12. CloudCall is not reliable **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about CloudCall?** It integrates with Bullhorn which allows BH users to call. **What do you dislike about CloudCall?** It is a horrible product and is not reliable. Calls drop often and are not reliable. It does not receive updates. **What problems is CloudCall solving and how is that benefiting you?** None. **Official Response from Ashley Bowlin:** > Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear about the reliability issues you experienced — we know how critical consistent performance is, especially in staffing. This is why we’ve fully replatformed CloudCall with the launch of our new o1 solution, built from the ground up to improve call quality, stability, and integration performance for Bullhorn users. When your team is ready to revisit your VoIP provider, we’d love to show you how far we’ve come. Wishing you continued success, CloudCall ### 13. good system **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan W. | property acquisition consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about CloudCall?** allows me to speak to customers clearly and listen back to train myself to get better **What do you dislike about CloudCall?** sometimes cuts out and dops - can also take a while to come back on **What problems is CloudCall solving and how is that benefiting you?** being able to speak to customers to help sell properties **Official Response from Whitney Power-Garling:** > Thank you so much for your feedback! We’re glad to hear CloudCall is helping you connect clearly with your customers and giving you the chance to fine-tune your skills. We understand how frustrating call dropouts can be (we’re working very hard to make the new CloudCall01 connect without fail). Your feedback means a lot to us, and helps us look for ways to make things even better for you. We're grateful to be part of your success in closing those property deals! 📱🏡💰 ### 14. Don't order cloudcall if you want a modern, user friendly communication tool **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about CloudCall?** Not a lot to be honest. Couldn't wait to get rid of it, I lobbied to get rid of it in our organisation for 2 years. **What do you dislike about CloudCall?** It logs out randomly. It also has a ridiculous login process that require remembering an obscure number and password. It drops out too frequently to be reliable. . It is slow and clunky to use. Poor support on offer in Australia When we told them we were changing software they turned off our phone number 2 weeks before the changeover. The mobile tool is next to useless. It doesn't login when we open our CRM that it links to, and there are two apps you need to have running for it to work. It is terrible for occasional users, when you go to use it, it isn't ready. **What problems is CloudCall solving and how is that benefiting you?** VOIP link to CRM and managing a busy recruitment office communications. **Official Response from Whitney Power-Garling:** > Thank you for sharing your feedback. We’re sorry CloudCall didn’t meet your expectations. With our new CloudCall01 platform, we’ve made major improvements to login processes, reliability, and support. It’s been rebuilt for better performance and a smoother overall experience. If you’d like to hear more about the Classic-01 updates or have questions, please let us know. Your honest feedback is invaluable and inspires us to continually improve. 🙏 ### 15. Very pleasant experience **Rating:** 4.5/5.0 stars **Reviewed by:** Sidharth M. | Sales Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about CloudCall?** Pretty much everything is amazing. Its easy to use and very functional. Ease of integration as well is very easy **What do you dislike about CloudCall?** i dont like the fact that we cant power dial on it like kixie **What problems is CloudCall solving and how is that benefiting you?** its helping me with my outreach ### 16. Great Addition For Team Advancement **Rating:** 4.0/5.0 stars **Reviewed by:** Rashawn W. | Human Resources Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about CloudCall?** We use MS Teams and this helps us increase production communication and collaborative efforts. **What do you dislike about CloudCall?** My team has not found anything that would make them dislike it. **What problems is CloudCall solving and how is that benefiting you?** Delayed and missed communication. Easy to find archival messages. ### 17. Great calling service **Rating:** 5.0/5.0 stars **Reviewed by:** Sreyoshi G. | Senior Technical Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about CloudCall?** Ease of access and privacy of personal phone **What do you dislike about CloudCall?** The call back button is same position as call end button. Sometimes you call back after they hang up **What problems is CloudCall solving and how is that benefiting you?** Personal cell not being used ### 18. It mostly works however at times the connection could be beter **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about CloudCall?** it is very easy to use and managed to pick it up in a day **What do you dislike about CloudCall?** the call connection can be dodgy where i cannot hear the customer or they cant hear me **What problems is CloudCall solving and how is that benefiting you?** calling cutsomers without the use of a landline ### 19. Not one of my favorites **Rating:** 3.5/5.0 stars **Reviewed by:** Kelly P. | Recruiting Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about CloudCall?** The dial pad is easy to use. The navigate buttons are easy to see. **What do you dislike about CloudCall?** Log in is a bit confusing, and you can get lost. Calls drop quite easily. When I am connected to my laptop via my headset, I cannot walk around if I have bad service or it gets loud, like I can with my cell. **What problems is CloudCall solving and how is that benefiting you?** There are no issues to solve. It is me accepting the platform. I am not quite sure what the benefits are at this time. It has not improved my business performance. **Official Response from Ted Ruscitti:** > Hi Kelly, Thank you for your feedback. I'm sorry to see that you have not been able to accept the platform as we would hope. We have some exciting initiatives planned in the year ahead that will likely benefit you in your use of CloudCall. If you are open to it, I would love to chat with you so we can better leverage your input. If interested, please reach out to our account team and tell them to connect you with me. Best, Ted Ruscitti Chief Customer Success Officer CloudCall ### 20. Generally solid and reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about CloudCall?** The reporting side is generally pretty good for what we need and it's good to have a dedicated account manager looking after us. It's easy to reassign unused numbers to new staff, create hunt groups and set up campaigns. **What do you dislike about CloudCall?** It's currently not possible to have itemised old call recordings from the archives, so these come through as bulk files with no particular identifiers other than the timescale requested. It can also sometimes take a little while for the support team to respond to tickets, though I assume this is possibly due to large workloads and maybe not enough staff. **What problems is CloudCall solving and how is that benefiting you?** The call recordings on the portal are helpful in ascertaining vital information we need to resolve complaints and investigate various customer issues. We can also get an accurate idea of agent activity on the phones and monitor their interactions with our customers (live if required through the real-time call listening function). **Official Response from Ted Ruscitti:** > Hello and thank you for leaving us a review. I'll ensure we take your feedback to the team regarding old call recordings. As for support, we've made some very significant changes to our structure and processes in the last few months that are intended to ensure we meet your needs in a consistently timely fashion. I am optimistic that you will see an improvement in support response time moving forward. Best, Ted Ruscitti Chief Customer Success Officer CloudCall ### 21. Best VOIP, friendly customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Marshall B. | Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about CloudCall?** Easy to use platform. My coworkers love the inter-changablility between the app and their computer. Makes logging calls super easy and efficient. And pulling call recordings couldn't be easier. **What do you dislike about CloudCall?** Constantly requires a log out and log back in, needs fresh cache and cookies upon every session, if this app could instantly refresh its cache and cookies daily, it would drastically improve its quality. **What problems is CloudCall solving and how is that benefiting you?** It benefits us by integrating our calls directly into our CRM. It makes it easy for the Recruitment team to submit their calls, and for the management team to be able to view that note, and see the recording. **Official Response from Ted Ruscitti:** > Hi Marshall, Thanks for taking the time to leave us a review. I'm glad you are happy with CloudCall and have had a positive experience with our team. I asked my team about your issue with needing to clear your cache and they confirmed that this isn't typical behavior. There might be something we can do to help you. Can you please ask our support team about this if you haven't already? And if you have, please ask them to connect you with me so I can make sure we've done all we can to try and address this. Best, Ted Ruscitti Chief Customer Success Officer CloudCall ### 22. Cloudcall has top tier support, and is a fantastic product **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff W. | Director of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about CloudCall?** The best thing about Cloudcall is its Bullhorn integration. It is also easy to use, reliable and they have a great tech support team. **What do you dislike about CloudCall?** The biggest issues that we have arise from using headsets that don't always behave. Cloudcall itself is terrific. **What problems is CloudCall solving and how is that benefiting you?** Cloudcall automates a lot of our workflow by opening notes automatically in Bullhorn. That saves a lot of time and clicks. **Official Response from Ted Ruscitti:** > Hi Jeff, Thanks very much for taking the time to leave us a review. I'm thrilled to see that you are happy with our product and support and that our Bullhorn integration is making your life easier. Much appreciated. Ted Ruscitti Chief Customer Success Officer CloudCall ### 23. Really smooth calls, with good reliability. **Rating:** 5.0/5.0 stars **Reviewed by:** Tom J. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about CloudCall?** Uptime is always very good, really helps that it integrates so well with bullhorn our CRM. Rarely do we need support but when we do it is a smooth easy process **What do you dislike about CloudCall?** Nothing. The service has been good throughout our time **What problems is CloudCall solving and how is that benefiting you?** Allowing us to have calls remotely wherever our staff are while providing analytics and detail on those calls **Official Response from Ted Ruscitti:** > Thanks Tom for such a thoughtful review. I'm glad you are enjoying Cloudcall! Best, Ted Ruscitti Chief Customer Success Officer CloudCall ### 24. Easy way to do a phone call from the site. **Rating:** 5.0/5.0 stars **Reviewed by:** Delaney M. | Technical Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2021 **What do you like best about CloudCall?** I like how easy it is to hop on a phone call with a candidate or a client. With the click of a button, I can call them without it overtaking the entire screen. All I have to make sure is everything in my system is put in correctly. It also is beneficial since it auto pops a note, so on the call, I can write down anything I find important or be able to tag the job I am calling to pitch them **What do you dislike about CloudCall?** I do not like that I seem to have a lot of issues at the beginning of every day when it comes to the connection of the calls to Bullhorn. Often, I call the candidate and hear no ring on the other side until it is time to leave a voice mail. **Recommendations to others considering CloudCall:** I think it is excellent for any company to use this software because it is very efficient to use and can help boost the call volume for your company. **What problems is CloudCall solving and how is that benefiting you?** We are solving the staffing shortages in the Information Technology industry. I have realized that it is constructive and beneficial for all parties to communicate efficiently. ### 25. Best Telephony product for CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2021 **What do you like best about CloudCall?** The simplest and easiest integration with Bullhorn to provide you with the most accurate representation of your data inside of your CRM. No other competitor on the market seemed to have as tightly integrated with Bullhorn as CloudCall did. Certainly saved us in this new world of hybrid working and working from home mandates. Has the ability to listen to any recorded calls directly in the CRM which is great for situations where staff need to be able to work together, and know what people have been speaking about. Had no issues with call quality, and the ability to SMS directly in the product and see inside of the CRM as well is fantastic. **What do you dislike about CloudCall?** As a person on the tech side, it would be nicer to have more administrative options, however this is fairly consistent with most hosted telephony products on the market. **What problems is CloudCall solving and how is that benefiting you?** CloudCall without a doubt, was crucial for our business to being able to continue providing a service throughout 2020 when people began to work from home. Have also seen a much larger percentage of notes being logged and saved in our CRM for calls, ensuring we are capturing more of our communication data. ### 26. Great support team, some problems, overall good value. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about CloudCall?** The support team and the responsiveness of the team is truly amazing. Configuration of some parts of the system isn't difficult, which keeps some often changing configs flexile. **What do you dislike about CloudCall?** The setup don't seem transparent and some design choices are making it difficult to make the best out of the service. Some of the partners of CloudCall are making the cooperation more difficult. **Recommendations to others considering CloudCall:** Be sure to check if your numbers can be hosted directly on their platform. **What problems is CloudCall solving and how is that benefiting you?** Decent VoIP solution. IVRs are reliable and easy to set up. We're using it for inbound and outbound of our sales and service departments. Yet sometimes they inbound failed. ### 27. CloudCall 5 Stars all round **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2021 **What do you like best about CloudCall?** Ease of how the transition has been for 3 sites in 3 countries. Has enabled the office to continually function during lockdowns. The ease at which CloudCall seamlessly interacts with our CRM is amazing and makes everyone's lives within the business that much easier and more productive **What do you dislike about CloudCall?** No dislikes. It does what it says on the tin and can be used in the office, at home or on the move via an app on your smartphone. **Recommendations to others considering CloudCall:** Do it, your life will be easier **What problems is CloudCall solving and how is that benefiting you?** Click to dial everywhere. CRM interaction, Alias numbers for countries that we are doing business with that makes call pickup easier ### 28. ROI - Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | O, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about CloudCall?** RemoteWorking, Visability and Productively enhancements are just a few of the great elements of CloudCall. Salesforce Integration has made it so much easier to review our departments contacts with their contacts. **What do you dislike about CloudCall?** No ability for WhatsApp integration currently, this would be very bennifical to have DM functionality, SMS is good, but most of our clients use WhatsApp and respond quicker. It would be great to know when as been advised; it's on the roadmap! **What problems is CloudCall solving and how is that benefiting you?** Before CloudCall, we had an in-house phone system, working from home wasn't possible. When the pandemic started last year, we had to transition from Office to Remote Working fast; as we'd already invested in CloudCall, the move from desk phones to headsets was by far the best change we did as a business. Not just being able to give our Sales and Account Managers the ability to work from home, the productively levels increased as the system went from being pretty good to can't work without the system inter-connecting with our PC and our Mobile devices. Along with the Salesforce functionality and enhanced visibility of usage, its made sure no matter where we work, we can work effectively, and the process improvements showed ROI very quickly. ### 29. When it works it is good **Rating:** 3.5/5.0 stars **Reviewed by:** Nikolai B. | Associate Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about CloudCall?** Great for making work calls when you are abroad as you are using WiFi rather than using your mobile number which can be expensive! **What do you dislike about CloudCall?** It does have a habit of cutting out and sometimes the line can be quite bad. **What problems is CloudCall solving and how is that benefiting you?** That it is not very clear and the service can be a bit patchy and it sometimes takes a long time to connect ### 30. Game changing **Rating:** 5.0/5.0 stars **Reviewed by:** Jimmy A. | Solutions consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about CloudCall?** Not sure where to start, but everything has been great with CloudCall from the initial demo to starting using the system. We have found there to be a great ROI, so much time has been saved and there is a huge benefit seen across the user base with how easily it integrates with the crm **What do you dislike about CloudCall?** It would be great if there was a WhatsApp integration **Recommendations to others considering CloudCall:** I'd say it's well worth it! **What problems is CloudCall solving and how is that benefiting you?** We are saving a lot of time as a business and money with so many of our tasks to do with calls now automated. The inclusion of a dialler being one and also the automated call reports ### 31. CloudCall review **Rating:** 5.0/5.0 stars **Reviewed by:** Geoff B. | Operations Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2022 **What do you like best about CloudCall?** Easy to setup, allows the team to work anywhere **What do you dislike about CloudCall?** The mobile app could be improved. integration with whatsapp would be good **Recommendations to others considering CloudCall:** just get it! **What problems is CloudCall solving and how is that benefiting you?** work from anywhere **Official Response from Sean Hopkins:** > Hi Geoff, Thank you, for leaving us a review, we appreciate your feedback! We are constantly looking to improve our products and services and look forward to sharing updates with our customers about exciting updates we have made to our mobile app. Sean Hopkins CloudCall ### 32. Fantastic integration, making our team more efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan A. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2021 **What do you like best about CloudCall?** The flexibility CloudCall offers for remote-working is brilliant. Click-to-call is a game-changer for any business and the integration with our CRM that automates things our team does make a huge difference to efficiency and accuracy. A great product, and I would highly recommend it. **What do you dislike about CloudCall?** The admin portal could be more user-friendly. **What problems is CloudCall solving and how is that benefiting you?** It gives us the flexibility to adapt our working model however we see fit, whether full-time remote work or hybrid. ### 33. Great to integrate between mobile and work pc. **Rating:** 5.0/5.0 stars **Reviewed by:** Bradley F. | Senior Recruitment Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about CloudCall?** Mobile app is really easy to use and integrates well with work PC **What do you dislike about CloudCall?** Had one crash recently but were online again within a few hours **What problems is CloudCall solving and how is that benefiting you?** Do not need to use mobile phone for work calls ### 34. Birds-Eye View **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan J. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about CloudCall?** CloudCall is great for keeping a birds-eye view on the team and lending a hand when it's needed. If you see a member of staff struggling on a call, you can listen in and send helpful messages if they want you to. **What do you dislike about CloudCall?** It would be nice to have video calls as part of the offering. **What problems is CloudCall solving and how is that benefiting you?** I'm able to improve productivity, assist members of staff, and use CloudCall to help with training. ### 35. Amazing!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa B. | Lease Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2021 **What do you like best about CloudCall?** Cloudcall has allowed the business to listen into calls in real-time and link to the CRM - this has helped a great deal with a lot of our employees working from home in the last 18 months and will continue to do so going forward. The team at Cloudcall have always been accommodating when we were experiencing teething issues at the beginning, always taking the time to explain what was going on behind the scenes with our systems. **What do you dislike about CloudCall?** No complaints so far from me. Fantastic customer service and fantastic system all around. **What problems is CloudCall solving and how is that benefiting you?** We are able to get accurate reporting within our team, this was always an issue prior to Cloudcall. ### 36. CloudCall has been integral to our remote working **Rating:** 5.0/5.0 stars **Reviewed by:** Emma W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about CloudCall?** The ability to listen to calls in real-time had been vital in onboarding, especially during Covid where the team were remote. Speeding up communication to clients and candidates has given our small outfit an important advantage and ensured we have grown during some difficult times. **What do you dislike about CloudCall?** The support last year was touch and go but seems to have been resolved and back to usual high standards. **What problems is CloudCall solving and how is that benefiting you?** Reducing recruiters time spent on admin tasks, minimising mistakes made by not having client/candidate details to hand as soon as they call & enabling the team to be upskilled quicker and in real-time using the supervisor panel. ### 37. Reliable but pricey **Rating:** 2.5/5.0 stars **Reviewed by:** Philip O. | Sales Unit Building Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2022 **What do you like best about CloudCall?** Reliable, easy to use. Call recordings without notifications. **What do you dislike about CloudCall?** Customer Support is slow, advanced functionalities impossible to figure out by oneself. **What problems is CloudCall solving and how is that benefiting you?** europewide calls + recordings but quite expensive in comparison ### 38. Fantastic integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about CloudCall?** CloudCall integrates with my CRM, meaning I hardly ever have to leave it. Enabling me to be more productive throughout the day. **What do you dislike about CloudCall?** I've not been using the software for that long, but I'm yet to find any issues. **Recommendations to others considering CloudCall:** After seeing a demo on how to use CloudCall, I was already convinced of the benefits. It's worth taking a demo and seeing if it will work with you. **What problems is CloudCall solving and how is that benefiting you?** I'm able to call candidates quickly with all of their notes available instantly, meaning I can connect with the candidate well. ### 39. Brilliant! **Rating:** 5.0/5.0 stars **Reviewed by:** Wade S. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2021 **What do you like best about CloudCall?** Generally, CloudCall has been great for saving time. There's a lot of admin tasks that don't need to be done manually anymore. **What do you dislike about CloudCall?** There's no video calling on the platform at the moment. **What problems is CloudCall solving and how is that benefiting you?** Admin tasks and automation. ### 40. Great Contact center solution **Rating:** 5.0/5.0 stars **Reviewed by:** Mehmet Y. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2021 **What do you like best about CloudCall?** Can make calls from anywhere and anytime. **What do you dislike about CloudCall?** using the portal is a bit hard for changing configration **What problems is CloudCall solving and how is that benefiting you?** Call recording and make call from anywhere and anytime ### 41. Unbelievable Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2021 **What do you like best about CloudCall?** CloudCall has the most efficient and polite techs and service providers. Every member of the CloudCall Team takes the time not to fix an issue but also explain why it occurred and how to avoid this in the future, and sometimes a quick fix that I can do on my side. Product and services can not be better. **What do you dislike about CloudCall?** I can not think of anything that I dislike about the product or services **What problems is CloudCall solving and how is that benefiting you?** Our team now utilizes soft phones, which is extremely important for those who travel and keep their personal information separate from work. All our phone communications are on one bill. We have used "alias' when we need several new employees to reflect their location. ### 42. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica O. | E-commerce Merchandiser, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2021 **What do you like best about CloudCall?** CloudCall allows me to make calls that instantly sync back into my CRM where most of my day to day activities exist. It is a easy to use tool that my team and I can track and source candidates quickly! Theres no fuss with this software! **What do you dislike about CloudCall?** Customer Service is a bit slow but since having this issue I've been in close contact with them and it's defiantly a lot better and working towards faster communication. **Recommendations to others considering CloudCall:** Consider working with Cloudcall!! **What problems is CloudCall solving and how is that benefiting you?** International calls made easy! ### 43. Working from home just became a whole load easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about CloudCall?** Working from home has meant i am juggling things around. The ability to record my calls and play back when catching up on customer account notes has enabled me to streamline my work and retain customers through good customer service. **What do you dislike about CloudCall?** Nothing so far - hence the 5* review. I believe in credit where it's due. **What problems is CloudCall solving and how is that benefiting you?** That telephony systems are the future. Especially when using your work phone for whatsapp with clients, Cloud based technology makes my life seamless, and so much more productive. In my role, the more productive i am, the more clients i can interact with during admin days which in turn generates more leads and £. ### 44. Excellent software! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2021 **What do you like best about CloudCall?** It's so easy to make calls with the click to dial function and the fact that all my client information is right there in front of me makes it that much better. I also love the call recording function as this is very helpful in sensitive situations when you need to recap what has been discussed. **What do you dislike about CloudCall?** I don't have any complaints so far, all the features of this software seem to be working really well for me. **What problems is CloudCall solving and how is that benefiting you?** Cloudcall helps me to manage my CRM on a whole new level and I can save so much more time. ### 45. CloudCall Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about CloudCall?** Since using CloudCall I have found I have more time to concentrate on my daily tasks and sales rather than admin task that take up time. I am able to concentrate on sourcing candidates and tracking my activities on a daily basis with ease. **What do you dislike about CloudCall?** Customer service was a bit slow, however the friendliness of the staff more than made up for this. **Recommendations to others considering CloudCall:** Do it - you will have more time to concentrate on daily tasks and sales rather than admin tasks which take up time. **What problems is CloudCall solving and how is that benefiting you?** No problems - so far so good! ### 46. One of the best around **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about CloudCall?** The amount of time being saved is awesome. So much time gets wasted doing admin tasks; now there is loads of things the users don't need to waste time manually doing. Especially with working from home and through covid, it's been a great decision and improved us no end **What do you dislike about CloudCall?** No video calling but I'm sure it'll come **What problems is CloudCall solving and how is that benefiting you?** Making sure the users get their admin tasks done, which is now automated and mandatory for them so they can't forget. ### 47. Great Promise, terrible delivery **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about CloudCall?** The idea of Bullhorn Integration is excellent, as is the caller ID function & ability to integrate notes, texts & emails. **What do you dislike about CloudCall?** Our calls showed up as spam or scam calls, Calls & service dropped constantly, Outages were frequent, customer service was fragmented, headset issues were constant, **Recommendations to others considering CloudCall:** Ensure ALL of your numbers aren't marked as spam. Check them regularly. Ensure you're prepared to have headset issues and also be prepared for frequent outages & dropped calls. **What problems is CloudCall solving and how is that benefiting you?** More problems were created than solved ### 48. Couldn't Live Without It **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about CloudCall?** CloudCall makes it easy to make calls that sync back to my CRM where most of my day-to-day activities exist! **What do you dislike about CloudCall?** That I haven't used the software for longer! I could have saved soo much time with this. **What problems is CloudCall solving and how is that benefiting you?** It enabled us all to streamline our workflows! ### 49. Best tool to streamline teams work flows **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2021 **What do you like best about CloudCall?** CloudCall has a few features that help me in tracking mine and my teams daily work efforts, the recording feature has really helped with training purposes and tracking previous conversations. Having this embedded into our CRM means we can have access to all our activities instantly **What do you dislike about CloudCall?** Silly really but purely the fact that its a new platform to learn :) **What problems is CloudCall solving and how is that benefiting you?** Being a start up comes with fewer team members and everyone being that much busier, its really enabled us all to streamline our work flows ### 50. A lot of issues **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about CloudCall?** Nothing in particular - no best features **What do you dislike about CloudCall?** The fact that it "goes down" a lot - unreliable **What problems is CloudCall solving and how is that benefiting you?** Honestly, just logging number of calls and accessing call recordings ## CloudCall Discussions - [What is CloudCall communicator?](https://www.g2.com/discussions/what-is-cloudcall-communicator) - 1 comment - [Is CloudCall voip?](https://www.g2.com/discussions/is-cloudcall-voip) - 1 comment - [View CloudCall pricing details and edition comparison](https://www.g2.com/products/cloudcall/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+01%3A52%3A53+-0500&secure%5Bsession_id%5D=8a81846f-784d-4539-b3c0-648833cbdf86&secure%5Btoken%5D=4d230ef4e9b6ae335d195d15cf0f02edad20e1b47942289e660c8ba3650cff12&format=llm_user) ## CloudCall Integrations - [Access CRM](https://www.g2.com/products/access-crm/reviews) - [Access Vincere Evo](https://www.g2.com/products/access-vincere-evo/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Chameleoni](https://www.g2.com/products/chameleoni/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [LaborEdge](https://www.g2.com/products/laboredge/reviews) - [Prodoscore](https://www.g2.com/products/prodoscore/reviews) - [Tracker](https://www.g2.com/products/trackerrms-tracker/reviews) ## CloudCall Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top CloudCall Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,554 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,333 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,354 reviews)