CloudCall Reviews & Product Details

Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com

Product Website

Seller

CloudCall Group Plc

Languages Supported

English

Product Description

CloudCall is the intelligent phone system that integrates with your CRM. Our communications platform provides intelligence for businesses through capturing calls, chats & collaboration to deliver a single view of multi-channel customer interactions.

Overview by

Ashley Bowlin

Discussions

CloudCall Community

Pricing

Pricing provided by CloudCall.

o1 Pro

Starting at $24.00

1 Users Per Month

View More Pricing Information

CloudCall Integrations

(9)

Verified by CloudCall

CloudCall Media

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done...

CloudCall Demo - Work from anywhere seamlessly

Be a team, wherever you are Working on the go… everyone’s doing it. And with CloudCall, you can do it without sacrificing the quality of your work. We designed our platform for busy teams on the go, so you’ll never miss a connection, and all activities will be synced to your CRM records, no matt...

CloudCall Demo - The intelligent phone system that integrates with your CRM

Personalise your communications, work from anywhere and simplify your processes.

Simply pair your CRM with CloudCall.

CloudCall Demo - Quanta Recruitment Testimonial

CloudCall is more than just a telephone system. It integrates into all the different systems that we use.

CloudCall Demo - Oakleaf Partnership Testimonial

What we had wasn't working. We had to get smarter, more intelligent with the way our telephony system integrated with our CRM.

Enhance team efficiency

CloudCall Agent Experience

CloudCall for Business Leaders

Manage and coach your team with CloudCall

CloudCall for Microsoft Teams. Connecting your business tools, communications data and CRM.

Official Downloads

(5)

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Why poor communication is holding your business back

CloudCall Reviews (73)

G2 reviews are authentic and verified.

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Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

5/20/2025

"CloudCall is not reliable"

0.5/5

What do you like best about CloudCall?

It integrates with Bullhorn which allows BH users to call. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

It is a horrible product and is not reliable. Calls drop often and are not reliable. It does not receive updates. Review collected by and hosted on G2.com.

Response from Ashley Bowlin of CloudCall

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Hi there,

Thank you for taking the time to leave a review. We’re truly sorry to hear about the reliability issues you experienced — we know how critical consistent performance is, especially in staffing.

This is why we’ve fully replatformed CloudCall with the launch of our new o1 solution, built from the ground up to improve call quality, stability, and integration performance for Bullhorn users.

When your team is ready to revisit your VoIP provider, we’d love to show you how far we’ve come.

Wishing you continued success,

CloudCall

Ryan W.

property acquisition consultant

Mid-Market (51-1000 emp.)

9/26/2024

"good system"

4/5

What do you like best about CloudCall?

allows me to speak to customers clearly and listen back to train myself to get better Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

sometimes cuts out and dops - can also take a while to come back on Review collected by and hosted on G2.com.

Response from Whitney Power-Garling of CloudCall

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Thank you so much for your feedback! We’re glad to hear CloudCall is helping you connect clearly with your customers and giving you the chance to fine-tune your skills. We understand how frustrating call dropouts can be (we’re working very hard to make the new CloudCall01 connect without fail). Your feedback means a lot to us, and helps us look for ways to make things even better for you. We're grateful to be part of your success in closing those property deals! 📱🏡💰

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

6/24/2024

"Don't order cloudcall if you want a modern, user friendly communication tool"

0.5/5

What do you like best about CloudCall?

Not a lot to be honest. Couldn't wait to get rid of it, I lobbied to get rid of it in our organisation for 2 years. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

It logs out randomly. It also has a ridiculous login process that require remembering an obscure number and password.

It drops out too frequently to be reliable. .

It is slow and clunky to use.

Poor support on offer in Australia

When we told them we were changing software they turned off our phone number 2 weeks before the changeover.

The mobile tool is next to useless.

It doesn't login when we open our CRM that it links to, and there are two apps you need to have running for it to work.

It is terrible for occasional users, when you go to use it, it isn't ready. Review collected by and hosted on G2.com.

Response from Whitney Power-Garling of CloudCall

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Thank you for sharing your feedback. We’re sorry CloudCall didn’t meet your expectations. With our new CloudCall01 platform, we’ve made major improvements to login processes, reliability, and support. It’s been rebuilt for better performance and a smoother overall experience. If you’d like to hear more about the Classic-01 updates or have questions, please let us know. Your honest feedback is invaluable and inspires us to continually improve. 🙏

Sidharth M.

Sales Lead

Small-Business (50 or fewer emp.)

10/17/2024

"Very pleasant experience"

4.5/5

What do you like best about CloudCall?

Pretty much everything is amazing. Its easy to use and very functional. Ease of integration as well is very easy Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

i dont like the fact that we cant power dial on it like kixie Review collected by and hosted on G2.com.

Rashawn W.

Human Resources Coordinator

Small-Business (50 or fewer emp.)

10/24/2024

"Great Addition For Team Advancement"

4/5

What do you like best about CloudCall?

We use MS Teams and this helps us increase production communication and collaborative efforts. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

My team has not found anything that would make them dislike it. Review collected by and hosted on G2.com.

Sreyoshi G.

Senior Technical Recruiter

Small-Business (50 or fewer emp.)

7/17/2024

"Great calling service"

5/5

What do you like best about CloudCall?

Ease of access and privacy of personal phone Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The call back button is same position as call end button. Sometimes you call back after they hang up Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

10/16/2024

"It mostly works however at times the connection could be beter"

2.5/5

What do you like best about CloudCall?

it is very easy to use and managed to pick it up in a day Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

the call connection can be dodgy where i cannot hear the customer or they cant hear me Review collected by and hosted on G2.com.

Kelly P.

Recruiting Consultant

Mid-Market (51-1000 emp.)

11/29/2022

"Not one of my favorites"

3.5/5

What do you like best about CloudCall?

The dial pad is easy to use. The navigate buttons are easy to see. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Log in is a bit confusing, and you can get lost. Calls drop quite easily. When I am connected to my laptop via my headset, I cannot walk around if I have bad service or it gets loud, like I can with my cell. Review collected by and hosted on G2.com.

Response from Ted Ruscitti of CloudCall

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Hi Kelly,

Thank you for your feedback. I'm sorry to see that you have not been able to accept the platform as we would hope. We have some exciting initiatives planned in the year ahead that will likely benefit you in your use of CloudCall. If you are open to it, I would love to chat with you so we can better leverage your input. If interested, please reach out to our account team and tell them to connect you with me.

Best,

Ted Ruscitti

Chief Customer Success Officer

CloudCall

Verified User in Financial Services

Mid-Market (51-1000 emp.)

11/18/2022

"Generally solid and reliable"

4.5/5

What do you like best about CloudCall?

The reporting side is generally pretty good for what we need and it's good to have a dedicated account manager looking after us. It's easy to reassign unused numbers to new staff, create hunt groups and set up campaigns. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

It's currently not possible to have itemised old call recordings from the archives, so these come through as bulk files with no particular identifiers other than the timescale requested. It can also sometimes take a little while for the support team to respond to tickets, though I assume this is possibly due to large workloads and maybe not enough staff. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

The call recordings on the portal are helpful in ascertaining vital information we need to resolve complaints and investigate various customer issues. We can also get an accurate idea of agent activity on the phones and monitor their interactions with our customers (live if required through the real-time call listening function). Review collected by and hosted on G2.com.

Response from Ted Ruscitti of CloudCall

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Hello and thank you for leaving us a review. I'll ensure we take your feedback to the team regarding old call recordings. As for support, we've made some very significant changes to our structure and processes in the last few months that are intended to ensure we meet your needs in a consistently timely fashion. I am optimistic that you will see an improvement in support response time moving forward.

Best,

Ted Ruscitti

Chief Customer Success Officer

CloudCall

Marshall B.

Support Specialist

Small-Business (50 or fewer emp.)

11/15/2022

"Best VOIP, friendly customer service"

5/5

What do you like best about CloudCall?

Easy to use platform. My coworkers love the inter-changablility between the app and their computer. Makes logging calls super easy and efficient. And pulling call recordings couldn't be easier. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Constantly requires a log out and log back in, needs fresh cache and cookies upon every session, if this app could instantly refresh its cache and cookies daily, it would drastically improve its quality. Review collected by and hosted on G2.com.

Response from Ted Ruscitti of CloudCall

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Hi Marshall,

Thanks for taking the time to leave us a review. I'm glad you are happy with CloudCall and have had a positive experience with our team. I asked my team about your issue with needing to clear your cache and they confirmed that this isn't typical behavior. There might be something we can do to help you. Can you please ask our support team about this if you haven't already? And if you have, please ask them to connect you with me so I can make sure we've done all we can to try and address this.

Best,

Ted Ruscitti

Chief Customer Success Officer

CloudCall