CloudCall Features

Based on 29 CloudCall reviews and verified by the G2 Product R&D team. Enables users to place phone calls over the internet.

Based on 16 CloudCall reviews and verified by the G2 Product R&D team. Enables users to send instant messages over the internet.

Based on 26 CloudCall reviews and verified by the G2 Product R&D team. Enables multiple users to make phone or video calls over the internet at once.

Based on 26 CloudCall reviews and verified by the G2 Product R&D team. Enables users to contact one anothers through mobile phones and landlines.

Based on 25 CloudCall reviews and verified by the G2 Product R&D team. Offers users the option to play music for contacts who are on hold.

Based on 19 CloudCall reviews and verified by the G2 Product R&D team. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.

Based on 29 CloudCall reviews. Offers users a unique number that can be dialed from anywhere.

Based on 26 CloudCall reviews and verified by the G2 Product R&D team. Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365.

Based on 28 CloudCall reviews and verified by the G2 Product R&D team. Allows users to download the tool along as an extension to their browser of choice.

As reported in 18 CloudCall reviews. Requires users download the software on its own.

Based on 12 CloudCall reviews and verified by the G2 Product R&D team. Provides voice call functionality.

Provides an interface for one or more social media channels.

Based on 10 CloudCall reviews and verified by the G2 Product R&D team. Includes or integrates with live chat initiaited from the company's web site.

Accepts contacts initiated through SMS or other mobile text functions. This feature was mentioned in 11 CloudCall reviews.

Allows CSRs to receive and answer customer emails.

As reported in 11 CloudCall reviews. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Based on 12 CloudCall reviews and verified by the G2 Product R&D team. Callers can be routed to a queue or placed on hold until an agent becomes available.

Based on 11 CloudCall reviews and verified by the G2 Product R&D team. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Provides some level of analytics based on keywords and vocal tones.

Has auto dialing or predictive dialing functions for outbound use.

Based on 12 CloudCall reviews and verified by the G2 Product R&D team. Includes an interactive phone menu.

Based on 11 CloudCall reviews and verified by the G2 Product R&D team. Populates CSR's screen with available customer data.

Based on 10 CloudCall reviews and verified by the G2 Product R&D team. Maintains and shares information across channels and agents as the case progresses.

Based on 13 CloudCall reviews and verified by the G2 Product R&D team. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Based on 13 CloudCall reviews and verified by the G2 Product R&D team. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Based on 13 CloudCall reviews and verified by the G2 Product R&D team. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Based on 12 CloudCall reviews and verified by the G2 Product R&D team. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

Allows supervisors/managers to record and review telephone conversations of agents.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Allows users to access the software using mobile devices.

Provides queue management in case of increase in case/call inflow.

Allows distribution of incoming calls to agents.

Allows users to request a call back.

Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.

Allows automatic distribution of incoming calls to the agents.

Allow managers/supervisors to monitor calls for quality assurance purposes.

Allows managers/supervisors to evaluate the performance of agents.

Simulates human-like speech from text inputs.

Simulates human-like speech from text inputs.

Contains PBX & VoIP softphone that can be used within the VoIP business system.

Manages incoming calls with features such as call forwarding, transferring, and routing.

Supports real-time network monitoring via dashboards and alerts to identify and resolve issues.

Enables integrations with communication and CRM platforms.

Provides compatibility with both hosted and virtual PBX solutions.

Supports SIP trunking services for local and long-distance calls.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting