--- title: CloudCall Reviews meta_title: 'CloudCall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 74 reviews by the users' company size, role or industry to find out how CloudCall works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 74 scale: '5' date_modified: '2026-07-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # CloudCall Reviews **Vendor:** CloudCall Group Plc **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.9/5.0 **Total Reviews:** 74 ## About CloudCall Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com ## CloudCall Pros & Cons **What users like:** - Users find CloudCall's **ease of use** impressive, making call management and reporting simple and efficient. (13 reviews) - Users love the **easy integration** of CloudCall, enhancing team communication and overall functionality effortlessly. (10 reviews) - Users appreciate the **easy integrations** of CloudCall, enhancing communication with seamless connections to other tools. (7 reviews) - Users find CloudCall's **easy setup** process allows seamless communication and boosts productivity for remote teams. (5 reviews) - Users appreciate the **intuitive interface** of CloudCall, making it easy to use and implement effectively. (5 reviews) - Users commend **exceptional customer support** from CloudCall, highlighting their commitment to resolving issues and ensuring satisfaction. (4 reviews) - Easy Communication (4 reviews) - Users value the **easy integrations** with ATS/CRM systems, enhancing setup and user experience significantly. (4 reviews) - Features (4 reviews) - Users appreciate the **ease of integration** with CloudCall, making setup and use simple and effective for sales outreach. (4 reviews) **What users dislike:** - Users experience **poor call quality** with frequent disconnects, making the service unreliable and frustrating for communication. (4 reviews) - Users experience **frequent call drops** with CloudCall, leading to unreliability and frustration during communications. (3 reviews) - Users experience **call connection issues** with CloudCall, affecting communication quality and causing frustration during conversations. (3 reviews) - Users experience **connection issues** with CloudCall, often facing dropped calls and audio problems during conversations. (3 reviews) - Users experience **audio problems** with connectivity and headset issues that hamper effective communication with customers. (2 reviews) - Users frequently experience **connectivity issues** with CloudCall, leading to dropped calls and unreliable performance. (2 reviews) - Users find **customer service slow** to respond, complicating support experiences and raising issues with call connections. (2 reviews) - Dialer Issues (2 reviews) - Messaging Issues (2 reviews) - Slow Call Connection (2 reviews) ## CloudCall Discussions - [What is CloudCall communicator?](https://www.g2.com/discussions/what-is-cloudcall-communicator) - 1 comment - [Is CloudCall voip?](https://www.g2.com/discussions/is-cloudcall-voip) - 1 comment - [View CloudCall pricing details and edition comparison](https://www.g2.com/products/cloudcall/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-08+20%3A11%3A38+-0500&secure%5Bsession_id%5D=ecfa5cb2-5822-4037-8610-8977e603bd12&secure%5Btoken%5D=6e3ff3775fe29c1f66af65c950674d730ddd13f1ec4f4feceea24744775a1e19&format=llm_user) ## CloudCall Integrations - [Access CRM](https://www.g2.com/products/access-crm/reviews) - [Access Vincere Evo](https://www.g2.com/products/access-vincere-evo/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Chameleoni](https://www.g2.com/products/chameleoni/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [LaborEdge](https://www.g2.com/products/laboredge/reviews) - [Prodoscore](https://www.g2.com/products/prodoscore/reviews) ## CloudCall Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top CloudCall Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,573 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,366 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,356 reviews)