CloudCall Reviews & Product Details

Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com

Product Website

Seller

CloudCall Group Plc

Languages Supported

English

Product Description

CloudCall is the intelligent phone system that integrates with your CRM. Our communications platform provides intelligence for businesses through capturing calls, chats & collaboration to deliver a single view of multi-channel customer interactions.

Overview by

Ashley Bowlin

Discussions

CloudCall Community

Pricing

Pricing provided by CloudCall.

o1 Pro

Starting at $24.00

1 Users Per Month

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CloudCall Integrations

(9)

Verified by CloudCall

CloudCall Media

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done...

CloudCall Demo - Work from anywhere seamlessly

Be a team, wherever you are Working on the go… everyone’s doing it. And with CloudCall, you can do it without sacrificing the quality of your work. We designed our platform for busy teams on the go, so you’ll never miss a connection, and all activities will be synced to your CRM records, no matt...

CloudCall Demo - The intelligent phone system that integrates with your CRM

Personalise your communications, work from anywhere and simplify your processes.

Simply pair your CRM with CloudCall.

CloudCall Demo - Quanta Recruitment Testimonial

CloudCall is more than just a telephone system. It integrates into all the different systems that we use.

CloudCall Demo - Oakleaf Partnership Testimonial

What we had wasn't working. We had to get smarter, more intelligent with the way our telephony system integrated with our CRM.

Enhance team efficiency

CloudCall Agent Experience

CloudCall for Business Leaders

Manage and coach your team with CloudCall

CloudCall for Microsoft Teams. Connecting your business tools, communications data and CRM.

Official Downloads

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Why poor communication is holding your business back

CloudCall Reviews (73)

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Jordan A.

Operations Manager

Small-Business (50 or fewer emp.)

12/10/2021

"Fantastic integration, making our team more efficient."

5/5

What do you like best about CloudCall?

The flexibility CloudCall offers for remote-working is brilliant. Click-to-call is a game-changer for any business and the integration with our CRM that automates things our team does make a huge difference to efficiency and accuracy. A great product, and I would highly recommend it. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The admin portal could be more user-friendly. Review collected by and hosted on G2.com.

Bradley F.

Senior Recruitment Consultant

Small-Business (50 or fewer emp.)

2/17/2022

"Great to integrate between mobile and work pc."

5/5

What do you like best about CloudCall?

Mobile app is really easy to use and integrates well with work PC Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Had one crash recently but were online again within a few hours Review collected by and hosted on G2.com.

Ethan J.

Sales Manager

Small-Business (50 or fewer emp.)

11/23/2021

"Birds-Eye View"

5/5

What do you like best about CloudCall?

CloudCall is great for keeping a birds-eye view on the team and lending a hand when it's needed. If you see a member of staff struggling on a call, you can listen in and send helpful messages if they want you to. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

It would be nice to have video calls as part of the offering. Review collected by and hosted on G2.com.

Melissa B.

Lease Administrator

Small-Business (50 or fewer emp.)

10/25/2021

"Amazing!!!!"

5/5

What do you like best about CloudCall?

Cloudcall has allowed the business to listen into calls in real-time and link to the CRM - this has helped a great deal with a lot of our employees working from home in the last 18 months and will continue to do so going forward. The team at Cloudcall have always been accommodating when we were experiencing teething issues at the beginning, always taking the time to explain what was going on behind the scenes with our systems. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

No complaints so far from me. Fantastic customer service and fantastic system all around. Review collected by and hosted on G2.com.

Emma W.

CEO

Small-Business (50 or fewer emp.)

10/19/2021

"CloudCall has been integral to our remote working"

5/5

What do you like best about CloudCall?

The ability to listen to calls in real-time had been vital in onboarding, especially during Covid where the team were remote. Speeding up communication to clients and candidates has given our small outfit an important advantage and ensured we have grown during some difficult times. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The support last year was touch and go but seems to have been resolved and back to usual high standards. Review collected by and hosted on G2.com.

Philip O.

Sales Unit Building Consultant

Small-Business (50 or fewer emp.)

3/9/2022

"Reliable but pricey"

2.5/5

What do you like best about CloudCall?

Reliable, easy to use. Call recordings without notifications. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Customer Support is slow, advanced functionalities impossible to figure out by oneself. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

11/4/2021

"Fantastic integration"

5/5

What do you like best about CloudCall?

CloudCall integrates with my CRM, meaning I hardly ever have to leave it. Enabling me to be more productive throughout the day. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

I've not been using the software for that long, but I'm yet to find any issues. Review collected by and hosted on G2.com.

Recommendations to others considering CloudCall:

After seeing a demo on how to use CloudCall, I was already convinced of the benefits. It's worth taking a demo and seeing if it will work with you. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

I'm able to call candidates quickly with all of their notes available instantly, meaning I can connect with the candidate well. Review collected by and hosted on G2.com.

Wade S.

Sales Manager

Small-Business (50 or fewer emp.)

11/19/2021

"Brilliant!"

5/5

What do you like best about CloudCall?

Generally, CloudCall has been great for saving time. There's a lot of admin tasks that don't need to be done manually anymore. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

There's no video calling on the platform at the moment. Review collected by and hosted on G2.com.

Mehmet Y.

CTO

Small-Business (50 or fewer emp.)

12/7/2021

"Great Contact center solution"

5/5

What do you like best about CloudCall?

Can make calls from anywhere and anytime. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

using the portal is a bit hard for changing configration Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

8/5/2021

"Unbelievable Customer Service"

5/5

What do you like best about CloudCall?

CloudCall has the most efficient and polite techs and service providers. Every member of the CloudCall Team takes the time not to fix an issue but also explain why it occurred and how to avoid this in the future, and sometimes a quick fix that I can do on my side. Product and services can not be better. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

I can not think of anything that I dislike about the product or services Review collected by and hosted on G2.com.