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Catchpoint

Catchpoint

4.3
(10)

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Catchpoint review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
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"Outstanding product and customer support!"

What do you like best?

The Catchpoint product is very easy to use and intuitive and has all the features I look for in a synthetic monitoring tool. And their customer support is out of this world. They typically answer calls/chats within a minute and the L1 support staff are very knowledgeable/capable. They follow up on a frequent basis for issues that cannot be resolved right away, and Catchpoint is always willing and eager to join ongoing incident calls if needed to help us troubleshoot issues.

What do you dislike?

I am very happy with the product, but if there was one area I would like to see it improved, I would say the REST API could be updated to expose more information such as alerts and contacts through the API.

What business problems are you solving with the product? What benefits have you realized?

We are executing synthetic monitoring against most of our top tier apps from both inside and outside of our organization. Catchpoint generally helps us narrow down on potential root cause such as network issues, data center issues, etc... very quickly. Catchpoint has very robust analysis capabilities to help slice and dic the data.

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Catchpoint review by shawn l.
shawn l.
Validated Reviewer
Review Source
content

"DETECTS FAST ISSUES FAST"

What do you like best?

IT HELPS BUSINESSES FIX & DETECT ISSUES FAST. IT HELPS DISCOVER THE AREAS THAT NEED THE MOST IMPROVEMENT. THEY ARE A TRUE PARTNER AND HAS A LOT OF CUSTOMER SUCCESS. THEY ARE TRULY PASSIONATE ABOUT WHAT THEY DO.

What do you dislike?

I DO NOT LIKE THAT IT IS DIFFICULT TO GET AHOLD OF CUSTOMER SERVICE.

Recommendations to others considering the product

THEY ARE EAGER TO HELP WHEN NEEDED. THEYRE ANALYTICS ARE FAST. THE DATA GETS ANALYZED FASTER, IT CAN DETECT AND DIAGNOSE THE PROBLEM AND COME UP WITH A SOLUTION.

What business problems are you solving with the product? What benefits have you realized?

IT FIXED AND DETECTS ISSUES WITH THE BUSINESS FAST. IT HAS A GOOD INTERFACE. IT HELPS WITH CUSTOMER CRITICAL SERVICES. IT IS BUILT FOR THE DIGITAL ERA. WORKS WELL WITH THE CLOUD.

What Digital Experience Monitoring (DEM) solution do you use?

Thanks for letting us know!
Catchpoint review by Internal Consultant in Information Technology and Services
Internal Consultant in Information Technology and Services
Validated Reviewer
Review Source
content

"Catchpoint: Say bye to your existing issues"

What do you like best?

This tool is very user - friendly and straightforward with all the functionalities that individuals wish to have in a synthetic monitoring tool. This tool is very user - friendly and straightforward with all the functionalities that individuals wish to have in a synthetic monitoring tool. The support team for this tool rocks. They generally respond within a minute to calls / chats and are very savvy / abled to support L1 staff.

What do you dislike?

The tool should expose more relevant information such as alerts and contacts through the API, for instance the REST API library could be updated.

What business problems are you solving with the product? What benefits have you realized?

My organization uses the tool for executing synthetic monitoring from both inside and outside our organization against most of our top tier apps. Catchpoint generally helps us pinpoint anticipated root causes such as those of problems with networks, data centers, etc.

Catchpoint review by jane m.
jane m.
Validated Reviewer
Review Source
content

"great choice for local businessess, can be easily tested."

What do you like best?

Catchpoint has more than 500 testing nodes around the world that making it a good choice for global businesses. It has a comprehensive view which combines efficiently with real user monitoring and synthetic monitoring. Applications can easily be tested behind firewall.

What do you dislike?

To start a free trial and get the setup you have to work with their sales rep. Last mile testing is not available for everyone. It is currently available for internet service providers in certain geographical locations.

What business problems are you solving with the product? What benefits have you realized?

It helps to analyze trends to identify where you have improved or degraded over time. The visualizations are excellent and extremely customizable.

Catchpoint review by Pooran P.
Pooran P.
Validated Reviewer
Verified Current User
Review Source
content

"Intuitive and Accurate"

What do you like best?

The User Interface. It's very intuitive and easy to use. Also, with points, you can use any features available as part of the monitoring.

The point based pricing model is simple and straight forward.

What do you dislike?

It would be great if they have real user measurement data besides the synthetic data, that will increase the sample size and enhance the accuracy.

It would be great if they can share the benchmark data with the customers for benchmarking.

Recommendations to others considering the product

1. Try it for a month, Their sales and pre-sales team is well competent and helpful.

2. Be careful to use catchpoint for the applications you want to monitor as any additional monitoring will consume the points from the pool.

What business problems are you solving with the product? What benefits have you realized?

We are using it to monitor the availability and uptime of our content delivery infrastructure. Catchpoints' pop ping our cdn pops across the globe to check the uptime, availability and Quality of Service. We can also use catchpoint for a customer specific monitoring.

Catchpoint review by Administrator in Entertainment
Administrator in Entertainment
Validated Reviewer
Verified Current User
Review Source
content

"Catchpoint for synthetic user monitoring"

What do you like best?

Highly flexible and self-service oriented. Good scheduling abilities. Easy to understand billing model. Excellent coverage (node distribution across globe.) Ability to check DNS and routing alongside synthetic

user monitoring. Good integration with third party alerting tools. Easy to understand reports when issues occur offering complete drill down to root cause of issues. Option to host private on-prem and cloud node endpoints allow for use bother within network borders and not just external.

What do you dislike?

Alerts could be more user customizable. Currently the format for alert email and API calls are relatively fixed.

Recommendations to others considering the product

We found the tool to far exceed our initial use estimates and have ended up utilizing ity far more than we did with keynote because it was so easy to add new tests that we discovered all new use cases.

What business problems are you solving with the product? What benefits have you realized?

Synthetic user monitoring of web applications and APIs. Using Catchpoint it is easy to see and understand impacts to users in field.

Catchpoint review by Mubashir M.
Mubashir M.
Validated Reviewer
Verified Current User
Review Source
content

"Complete monitoring solution"

What do you like best?

The solution encompasses all monitoring features that a monitoring engineer would look for. Our company has an enterprise system. Catchpoint works very well for us

What do you dislike?

The user interface and some navigation methods can be improved.

What business problems are you solving with the product? What benefits have you realized?

Monitoring production systems

Catchpoint review by User
User
Validated Reviewer
Verified Current User
Review Source
content

"Easy to use"

What do you like best?

I could easily set alerts and monitoring in CatchPoint which help to check our service health from time to time

What do you dislike?

So far everything works fine for us, and I could not name a disliked item

Recommendations to others considering the product

Really easy to use the product

What business problems are you solving with the product? What benefits have you realized?

To have an alert/monitoring tool for our API service

Catchpoint review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source
content

"Best product for synthetic monitoring"

What do you like best?

Lots of features to choose from, provide details that were not available with Dynatrace and the response time of the UI is very good, a huge list of location agents to choose from.

What do you dislike?

As they have a lot of features, learning could take some time but you can get started very quickly as they would help you.

Recommendations to others considering the product

The product is very good and will fit with most companies budgets.

What business problems are you solving with the product? What benefits have you realized?

Using it for performance monitoring of our applications.

Catchpoint review by User
User
Validated Reviewer
Review Source
content

"Best monitoring product I have used"

What do you like best?

It has all the features and nodes I need and their support is fantastic and addressing my issues or creating new features for me.

What do you dislike?

There isn't anything that I dislike on their platform.

What business problems are you solving with the product? What benefits have you realized?

We are monitoring our site for performance and availability, as well as testing performance.

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* We monitor all Catchpoint reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.
Catchpoint
4.3
(10)