--- title: Catchpoint Reviews meta_title: 'Catchpoint Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 112 reviews by the users' company size, role or industry to find out how Catchpoint works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 112 scale: '5' date_modified: '2026-07-13' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Catchpoint Reviews **Vendor:** LogicMonitor **Category:** [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem) **Average Rating:** 4.5/5.0 **Total Reviews:** 112 ## About Catchpoint The Internet relies on Catchpoint Global 5000 companies, top online retailers, financial services, cloud infrastructure and services companies, and xSPs trust Catchpoint’s Internet Performance Monitoring (IPM) to detect and resolve internal or external issues across the Internet stack before they impact customers, employees, or digital experiences. Offering Internet Synthetics, RUM, BGP, Heartbeat Monitoring, Distributed Tracing, and performance optimization with high-fidelity data and flexible visualizations, Catchpoint is powered by the world’s largest active agent network to provide real-world user experience visibility and internet stack insights that complement Application Performance Monitoring (APM) to give IT Ops team instant awareness of incidents, root cause insights, and quick resolution. ## Catchpoint Pros & Cons **What users like:** - Users value Catchpoint for its **real-time issue detection** , enabling swift response and reducing troubleshooting time significantly. (6 reviews) - Users appreciate the **effective monitoring capabilities** of Catchpoint, enhancing reliability and proactive issue detection in applications. (5 reviews) - Users commend the **efficient customer support** of Catchpoint, highlighting the quick responses and helpful assistance provided. (4 reviews) - Users appreciate Catchpoint's **real-time alerts** , enabling quick identification of issues and enhancing overall monitoring efficiency. (3 reviews) - Users value the **quick alerts** of Catchpoint, enabling swift identification of performance issues and enhancing overall efficiency. (3 reviews) - Users value the **real-time alert notifications** from Catchpoint, enabling swift issue resolution and enhanced performance monitoring. (3 reviews) - Users value Catchpoint's **comprehensive monitoring** capabilities, providing deep insights and improving performance issue resolution. (3 reviews) - Users value the **advanced AI-driven features** of Catchpoint, appreciating its global reach and excellent support. (3 reviews) - Helpful (3 reviews) - Issue Resolution (3 reviews) **What users dislike:** - Users find the **pricing to be too high** , making it less accessible for smaller teams and budgets. (4 reviews) - Users find the **difficult learning curve** of Catchpoint challenging, requiring time to fully grasp its powerful features. (3 reviews) - Users find the **learning curve challenging** due to complex setup and extensive features that require time to master. (3 reviews) - Users find the **pricing structure concerning** as it favors large enterprises, leaving smaller teams with less flexibility. (3 reviews) - Users find the **complex configuration** of Catchpoint challenging at first, requiring time to master its features. (2 reviews) - Users find the **complex setup** of Catchpoint challenging initially, requiring time to learn and configure its features. (2 reviews) - Users report **data inaccuracy** with Catchpoint, noting false alerts that misrepresent test case failures during manual checks. (2 reviews) - Learning Difficulty (2 reviews) - Missing Features (2 reviews) - Users find **navigation issues** in Catchpoint cumbersome, requiring multiple clicks and time-consuming for new team members. (2 reviews) ## Catchpoint Reviews ### 1. Catchpoint- A tool to monitor your app performance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Catchpoint?** With automatic test running across different nodes gives Organization to test and analyse app performance across different geographical regions **What do you dislike about Catchpoint?** It would be better if catchpoint suggests best practices to improve performance for a test **What problems is Catchpoint solving and how is that benefiting you?** Catchpoint is helping us in improving performance of website which is key to our user experience ### 2. Good tool but not many resources available to explain everything it offers **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Catchpoint?** The concept of it, how it captures a lot of information, and the fact it takes screenshots when errors occur - those are really helpful **What do you dislike about Catchpoint?** Too many dashboards and screens. Hard to navigate around and find exactly what you're looking for, in addition to the difficulty of understanding what each statistic means. Especially as someone who is not really tech-savvy, some job aids on how to analyze an error would be great. Some support items do not load on my machine either **Recommendations to others considering Catchpoint:** Understand that false errors are a thing **What problems is Catchpoint solving and how is that benefiting you?** Errors are caught instantly as our team is alerted by phone via PagerDuty. We dont need to wait for a client or the vendor to alert us of an error. We can engage appropriate parties quickly and solve application downage fast ### 3. Visibility into what is happening on your site **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Catchpoint?** Able to detect problems early by putting tests in place to detect delays or outages when trying to access different pages on your site. **What do you dislike about Catchpoint?** The UI is complex, and it is difficult to fine-tune email alerts not to set off false alarms. Repeated email alerts do point to a possible problem. **What problems is Catchpoint solving and how is that benefiting you?** Identifying issues with our host, CDN, DNS, or things beyond our control. When the problem is within our control, we can detect it early and provide data to validate our report to various service providers. ### 4. Catchpoint can monitor various kind of application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Catchpoint?** free style script, you can tailor made your testing **What do you dislike about Catchpoint?** error screen is too complicate to analysis **What problems is Catchpoint solving and how is that benefiting you?** we use catchpoint to monitor many application and website ### 5. Good system for monitoring web experience **Rating:** 3.5/5.0 stars **Reviewed by:** Antonio B. | Senior Solutions Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Catchpoint?** Help to have an idea of the performance of a website. **What do you dislike about Catchpoint?** Video part is completely missing. It is useless for native mobile application. **What problems is Catchpoint solving and how is that benefiting you?** Solved performance issues. Benefits: historical data. Having the probes enabled, you can know the performance of a specific monitored period ### 6. Traffic Analyst **Rating:** 4.0/5.0 stars **Reviewed by:** Albert C. | Traffic Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Catchpoint?** Being able to constantly test multiple sites constantly so we can easily pinpoint the start time of errors **What do you dislike about Catchpoint?** How you have to refresh the page constantly when applying new filters **What problems is Catchpoint solving and how is that benefiting you?** We monitor our sites in real time and use it to investigate failures ### 7. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Subham K. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Catchpoint?** Scatterplot graphs are super helpful to analyse **What do you dislike about Catchpoint?** Nothing that I can think of. Everything seeems to be good. **What problems is Catchpoint solving and how is that benefiting you?** Monitoring the response time of one of application hosted on ServiceNow platform in NIke ### 8. The best synthetic monitoring tool out there **Rating:** 4.5/5.0 stars **Reviewed by:** Sankalp B. | Solutions Architect II, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2021 **What do you like best about Catchpoint?** 2 things i like the most : the last mile node deployment , and the verbosity of information that is provided **What do you dislike about Catchpoint?** - would love to have insights on how to improve performance **What problems is Catchpoint solving and how is that benefiting you?** - It is my goto tool to do performance benchmarking ### 9. My account team has been consistently helpful throughout our contract. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Catchpoint?** Wasil and Alexa have been available on monthly check-in calls to review any outstanding issues. Wasil has been a key resource in setting up various dashboards and reports. **What do you dislike about Catchpoint?** The new UI has been challenging to get the hang of. It seems that some features like performance graphs are available in the new UI, but reports is still only accessible in the out UI. Wasil is going to give my team a training in the next few weeks. **What problems is Catchpoint solving and how is that benefiting you?** Running external backbone tests side-by-side with enterprise onprem tests has been very helpful. This helps to rule-out any external IPS issues. ### 10. Simple yet sophisticated tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Catchpoint?** Flexibility in the tool for configuring tests and alerts. Excellent charting capabilities, Good customer support, and competitive pricing. **What do you dislike about Catchpoint?** I wish Catchpoint also has APM capabilities (Tracing, etc). **What problems is Catchpoint solving and how is that benefiting you?** Critical services monitoring to reduce the MTTD for our issues. 3rdparty monitoring for availability and performance. Trending of our site's performance and availability. ### 11. use to rate competitor site speed **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Catchpoint?** there are many nodes in regions around the globe **What do you dislike about Catchpoint?** The ui is very slow and clunky, the test page takes too long to load **Recommendations to others considering Catchpoint:** think about how close it is to Lighthouse and if they offer the same UX measurements as Lighthouse **What problems is Catchpoint solving and how is that benefiting you?** Measuring page load speed for Nike and its competitor sites. ### 12. Catchpoint makes web monitoring easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Catchpoint?** The customer support is always prompt and helpful. **What do you dislike about Catchpoint?** It can be difficult to distinguish between tests that failed due to infrastructure or other internal factors and those that failed due to actual downtime. **What problems is Catchpoint solving and how is that benefiting you?** We have been monitoring uptime, customer experience, and tracking our monthly SLA achievement. Catchpoint makes it much easier to report accurate SLA data. ### 13. Awesome developer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Noel A. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Catchpoint?** the monitoring tools it provides to analyze the platform health **What do you dislike about Catchpoint?** it can be overwhelming to start with since it has a lot of tools **Recommendations to others considering Catchpoint:** it's worth the try, and it will help you identify network issues easily **What problems is Catchpoint solving and how is that benefiting you?** monitoring and finding where can we improve our app ### 14. CatchPoint to our inventory for visibility and ability to scale monitoring to multiple product sets **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2022 **What do you like best about Catchpoint?** The ease of using the simulator and build used cases based monitoring for synthetics and also build complex payload monitoring for their response metrics across regions. **What do you dislike about Catchpoint?** There would always be some monitoring that might not exist as Bad Reputation of Messages going out. **Recommendations to others considering Catchpoint:** Those who want a quick turnaround to build monitoring across web/api etc and simulate user experience this is a good tool. **What problems is Catchpoint solving and how is that benefiting you?** Have a centralized view of the product availability and user response time over customer sites. ### 15. the innoveted program. AI super **Rating:** 5.0/5.0 stars **Reviewed by:** Pierpaolo P. | impiegato, Gambling & Casinos, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Catchpoint?** capacity,immediatly. very system,perfect **What do you dislike about Catchpoint?** moreless pagine overly complicated menus **What problems is Catchpoint solving and how is that benefiting you?** find numerous solutions and quick understanding of broken pages ### 16. A game changer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Catchpoint?** Unique global coverage: the number of pops is very extensive **What do you dislike about Catchpoint?** Sometimes bud fixes don't have a clear ETA **What problems is Catchpoint solving and how is that benefiting you?** It allows a global visibility no other solutions were able to address nor are able to do today ### 17. Lots of option in terms of synthetic test. **Rating:** 5.0/5.0 stars **Reviewed by:** Ritesh N. | Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Catchpoint?** The wide range of nodes available across the globe is great. **What do you dislike about Catchpoint?** Nothing. Catchpoint is doing great in terms of synthetic testings. **What problems is Catchpoint solving and how is that benefiting you?** Performance comparison for CDN vs Origin, Trouble shooting end user-related issues from a specific location on a specific ISP and many more. ### 18. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** John G. | Monitoring Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Catchpoint?** It invloves a network background. I have one. **What do you dislike about Catchpoint?** Only for external monitoring. I wish I could use this tool more. **Recommendations to others considering Catchpoint:** Pay attention to training. **What problems is Catchpoint solving and how is that benefiting you?** LOB issues with thier landing pages. Proof showing them with Catchpoint. ### 19. Catchpoint review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Catchpoint?** flexibility, availability of all measurements needed to monitor complex services **What do you dislike about Catchpoint?** Sometimes less-intuitive to define alerts with complicated logic - need to understand the platform to define alerts properly. **What problems is Catchpoint solving and how is that benefiting you?** Global performance and availability monitoring for services ### 20. Catchpoint Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2022 **What do you like best about Catchpoint?** How it is able to perform remote validation from all over the planet. **What do you dislike about Catchpoint?** Lots of clicks to get down to http response code details. **Recommendations to others considering Catchpoint:** Super simple and great product that just works! **What problems is Catchpoint solving and how is that benefiting you?** Remote monitoring. ### 21. Catchpoint is one of my daily tools i depend on to check and monitor websites availability & perfor **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2022 **What do you like best about Catchpoint?** Less false positives and gives the enough info to troubleshoot an issue **What do you dislike about Catchpoint?** new portal and i am still getting used to it :) **What problems is Catchpoint solving and how is that benefiting you?** site availability and performance problems. ### 22. Easy to use and can be easily integrated to our system which makes it easier for our team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2022 **What do you like best about Catchpoint?** It can be easily integrated to our own system which makes it easier for our team of Site Relibility Engineers as they can view all the signals from our different monitoring system in single place without moving from one site tot he other. **What do you dislike about Catchpoint?** Sometimes cloud agents are flaky, causing availability data inaccurate. **What problems is Catchpoint solving and how is that benefiting you?** We use catchpoint to monitor our availability across different continents. ### 23. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Catchpoint?** Different graphs (like scatterplot,waterfall) to view the dashboards **What do you dislike about Catchpoint?** The chart metrics are not very user friendly **What problems is Catchpoint solving and how is that benefiting you?** We are analyzing different service endpoints and monitoring their health. ### 24. Catch point review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Capital Markets | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Catchpoint?** Great tool, manageable GUI, great support helpful **What do you dislike about Catchpoint?** Lack of customizations on dashboards. Cannot fit widgets the way I want **Recommendations to others considering Catchpoint:** None **What problems is Catchpoint solving and how is that benefiting you?** Site issues slow response times, uptime and node monitoring ### 25. Catchpoint provide us a crucial functionality to observe outside network traffic for our business. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Catchpoint?** Ease use, help from the team and how much we could accomplish with little time investment. **What do you dislike about Catchpoint?** Nothing major, but having more integration across different product suite to bring more visibility for internal teams would be great. **What problems is Catchpoint solving and how is that benefiting you?** We use Catchpoint for edge traffic monitoring for our critical business functionalities to understand the gaps and outages. ### 26. Great tool for testing traffic from multiple egress points **Rating:** 3.5/5.0 stars **Reviewed by:** Russell M. | Technical Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Catchpoint?** Traffic testing is made very easy through the catchpoint web interface. **What do you dislike about Catchpoint?** Nothing so far. I have enjoyed using the application. **What problems is Catchpoint solving and how is that benefiting you?** Isolating traffic from specific network locations. ### 27. It is the best application to track the health of your app. Best way to check the performance. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Catchpoint?** To Validate the app performance and capacity. **What do you dislike about Catchpoint?** there is no dislike as such, but UI can be done more better **Recommendations to others considering Catchpoint:** No **What problems is Catchpoint solving and how is that benefiting you?** managing the application performance and strength ### 28. Long live Catchpoint **Rating:** 5.0/5.0 stars **Reviewed by:** ANINDITYA S. | Site Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Catchpoint?** Excellent monitoring and alerting strategy, good to learn new cutting edge technology **What do you dislike about Catchpoint?** Catchpoint needs more popularity as per its functionality. **What problems is Catchpoint solving and how is that benefiting you?** monitoring and alerting problems ### 29. Infrastructure Monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Catchpoint?** Various tests across all regional locations with all types of enterprise agent nodes **What do you dislike about Catchpoint?** UI is good but should improve more user friendly **Recommendations to others considering Catchpoint:** Better infrastructure visibility and monitor the availability of services **What problems is Catchpoint solving and how is that benefiting you?** Alerts for a test fail and Identifying the root cause of the issue based on test results ### 30. We are using catchpoint for our page latency and the tool gives lot of insights which is helping us. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Catchpoint?** - The data insights - The graphical view - Date for geo countries/regions - Impacted files data **What do you dislike about Catchpoint?** - Too many capabilities/features available. But unable to utilize since insufficient documentation/training **What problems is Catchpoint solving and how is that benefiting you?** - Page size insights - improving page latency - data insights for geo countries - device usage ### 31. Can do quite complex synthetic monitoring at one place **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Catchpoint?** The dashboards and capability Catchpoint offers are great and precise **What do you dislike about Catchpoint?** Logs are a bit difficult to check. It might be my less knowledge but I had a difficulty in searching the logs **What problems is Catchpoint solving and how is that benefiting you?** We are doing the synthetic monitoring by hitting our LB URL ### 32. Sr. Tech Analyst **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Catchpoint?** The tool is relatively easy to set up and to use. Technical supports are willing to help. **What do you dislike about Catchpoint?** Some dashboard does not allow to include more than 50 scripts. **What problems is Catchpoint solving and how is that benefiting you?** We application avaialability. ### 33. Reliable toolset for synthetic and end user experience monitoring. Very responsive support staff. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2022 **What do you like best about Catchpoint?** The speed with which they respond to a support request. **What do you dislike about Catchpoint?** I did not find anything to dislike in the product. **What problems is Catchpoint solving and how is that benefiting you?** Tracking site availability and slowness. ### 34. Exceptional product and service - treat our relation as both partnership and customer **Rating:** 5.0/5.0 stars **Reviewed by:** Dan L. | Director, Tools and Technology, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2019 **What do you like best about Catchpoint?** Tools make it very easy to fully understand where there are availability and performance issues with customer-facing web applications. And their product provides the ability to dive deeply into the details of the symptoms that help to pinpoint the root cause of problems and opportunities. **What do you dislike about Catchpoint?** The pay-by-point system that is used to purchase their product can make it challenging to project the cost and track usage of points, though I am not aware of any alternative to this model. It is just something to be aware of. **Recommendations to others considering Catchpoint:** Start with a free trial and ensure you kick the tires hard. Understand the points system before purchasing and make sure someone at your company governs the use of the product and tracks point usage. **What problems is Catchpoint solving and how is that benefiting you?** The infrastructure used to deliver web applications (websites) to millions of prospects and customers to any device is built on a complex network and software architecture. Many different tools are in place to monitor availability and measure performances within specific systems, layers and components, but we lacked a holistic view from the perspective of the end user. Catchpoint fills that gap and then some. We periodically evaluate alternative tools, but Catchpoint continues to be the most effective and best value since it was first used in 2014. ### 35. Without Catchpoint we were flying blind. With Catchpoint its a whole new game for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Todd T. | Senior Enterprise Architect, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Catchpoint?** There are so many amazing capabilities of the Catchpoint platform that it would be hard to list them all here but without Catchpoint we were flying completely blind. We were about to launch a global rebranded/replatformed website for our multi-billion dollar corporation without the ability to measure the true performance of the site from all around the world. With Google now weighting SEO heavily on performance we knew that we were risking our SEO position that we had spent building over the past decade. With Catchpoint's Synthetics reporting and the ability to view desktop and mobile from users around the world on real-world networks - we were able to demonstrate that our performance risks were minimal. We have sense added real user measurement and continue to build out high value dashboards that are used across our organization to proactively monitor, manage, and improve our websites performance. The Catchpoint team is also amazing. In my 40+ years in the IT industry I have yet to experience a customer support organization that is as helpful and as proactive as the Catchpoint team. Their customer success team has been a tremendous asset to us. **What do you dislike about Catchpoint?** There really isn't anything that we dislike about the platform. The only thing that we struggle with is carving out enough time to fully utilize the capabilities of the platform. It is a feature rich platform and we are only scratching the surface on its capabilities. But what we do use is invaluable to our success. **Recommendations to others considering Catchpoint:** While there were other tools that we looked at, Catchpoint was the only tool that provided the depth and breadth of capabilities that we required to monitor our global presence on the web. **What problems is Catchpoint solving and how is that benefiting you?** We really had no idea how our new website would perform globally and with Catchpoint we were able to identify performance issues prior to launch, and have continued to use the platform to identify bottlenecks and have addressed those issues resulting in an even faster website. We are discovering platform performance issues (hardware/networks), DNS performance issues, pinpointing specific elements (e.g., a large image that was loading on certain pages, slow Javascript, blocking external scripts), and specific geographies that have performance issues. We are also using the platform to fine tune our mobile version of the website - ensuring that we are meeting Google's targets. ### 36. Best synthetic monitoring you can get **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2019 **What do you like best about Catchpoint?** Catchpoint provides the most comprehensive synthetic monitoring and we rely on Catchpoint to measure our availability from our private and Catchpoint's public nodes around the world. When there is an alert, Catchpoint's debug on error helps identify whether the failure is caused by packet loss and at which hop. In addition, Catchpoint can be directly integrated with our incident management tool. **What do you dislike about Catchpoint?** Catchpoint's API still has a lot of improvement opportunities. For example, we want to automate 100% test configuration through API's. However, Catchpoint's API is not available for alert configuration. We still have to manually set the alert using Catchpoint's Web portal. The other feedback from our users is that Catchpoint UI is not intuitive especially when navigating between divisions. **What problems is Catchpoint solving and how is that benefiting you?** Alert on any service availability issue and provide SLA reporting on availability. ### 37. Suburb digital experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2019 **What do you like best about Catchpoint?** What I like best regarding Catchpoint application is granting an insight into local API, third party providers, etc... This assist us to do a deep root-cause analysis and thus demonstrate the visibility of workflow **What do you dislike about Catchpoint?** So fa none, the application is running smoothly. It is like a scoop into platforms **Recommendations to others considering Catchpoint:** Read well about the product first and have sufficient knowledge in order to comprehend how to deal with the associated platform and solve the possible issues. **What problems is Catchpoint solving and how is that benefiting you?** Time wasted in other operations Multiple platform usage for the same purpose, with Catchpoint, it is an aggregated platform that make managing tasks easier Providing SLA visibility ### 38. Excellent tool for monitoring our site **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2019 **What do you like best about Catchpoint?** We tried a lot of different tools before settling on Catchpoint. The big differentiators for us were the depth of the analysis, so we can really get to the root of problems when there are errors on our site; and the versatility of the dashboards and analytics, so that we can generate meaningful reports and answer questions that other tools wouldn't be able to express. We also get good use out of the internal nodes for testing our internal applications. **What do you dislike about Catchpoint?** There is some ability to filter out noise but a bit more flexibility there would be nice. **What problems is Catchpoint solving and how is that benefiting you?** We use Catchpoint both for ongoing monitoring of our site, and for validations during deployments and updates. ### 39. URL Monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Sambit M. | IT Technology Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2019 **What do you like best about Catchpoint?** Smart URL monitoring, web, transaction, and many other types of tests, scatter plot and other dashboard. **What do you dislike about Catchpoint?** More flexibility is required regarding test timings, e.g., there is no option to set a 2-minute interval for web tests (object-based). The dashboard has a limitation on the number of test views; this limitation should be removed since we have hundreds of tests for different sites, and we require one dashboard where we can monitor all the tests. **What problems is Catchpoint solving and how is that benefiting you?** url monitoring, transaction tests, dashboards ### 40. Catchpoint: the metrics you need and the service you want **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Catchpoint?** The weekly check ins with what I call my Catchpoint success team! I can be guided through a solution at an understandable pace. If there is more investigation needed I am confident that the Catchpoint team will do what they say they will do (because they never have faulted). **What do you dislike about Catchpoint?** I would like time of the day to be more configurable when it comes to scheduled reporting. **Recommendations to others considering Catchpoint:** The Catchpoint offering is something you should seriously look into. You are 100% not forgotten about after you sign the contract. Their support is outstanding! **What problems is Catchpoint solving and how is that benefiting you?** I am now delving into finer detail of our waterfall to provide more granularity surrounding some new internal SLOs. ### 41. Catchpoint is great! **Rating:** 4.5/5.0 stars **Reviewed by:** Eric M. | IT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2019 **What do you like best about Catchpoint?** The Catchpoint adhoc reporting platform is extremely powerful and flexible. Allows us to 'slice and dice' the data in so many ways. The reporting capabilities are better than Keynote and Gomez, both of whom we previously used. Account team and dedicated customer success team are proactive and committed to our success. **What do you dislike about Catchpoint?** No real downsides iI can think of other than APM in general, with all vendors including Catchpoint, is extremely expensive. Integration with our AD for user authentication and authorization would be nice. **Recommendations to others considering Catchpoint:** Go for it! Best APM SaaS available. **What problems is Catchpoint solving and how is that benefiting you?** Helps us measure overall page and site performance and direct and prioritize our development and tuning efforts appropriately. ### 42. A great tool with a great support team **Rating:** 5.0/5.0 stars **Reviewed by:** Tania C. | QA Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Catchpoint?** I like the tool but I like best the support that Catchpoint provides, it's super fast to get an answer and they keep in touch even after the ticket was closed. **What do you dislike about Catchpoint?** Sometimes I don't feel the tool very user friendly. Once I had to contact support for a silly question like see the past runs of a script. **Recommendations to others considering Catchpoint:** Provide more training on a higher lever, I mean a training for scripting. The training currently included in Catchpoint is mainly oriented to admins. **What problems is Catchpoint solving and how is that benefiting you?** We have detected production issues or issues with our testing cards thanks to this tool. ### 43. Years of helpful data **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel F. | Senior System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Catchpoint?** It is really easy to setup and use catchpoint. **What do you dislike about Catchpoint?** I'm not aware of any downsides. To be honest everything works like a charm and the catchpoint support is great. **Recommendations to others considering Catchpoint:** Catchpoint can get cost intensive if you have to measure frequently, thus paying for the on-prem machines is far more cost efficient. **What problems is Catchpoint solving and how is that benefiting you?** Using local on-prems and data from the target countries for the websites, we are able to see issues that our users have visiting our web shops and are able to resolve if they're affecting our business. ### 44. Critical tool for SRE. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2019 **What do you like best about Catchpoint?** Robust and flexible tool set, with a support and dev staff that listens. **What do you dislike about Catchpoint?** All of my dislikes have been addressed by the company in sprints. **Recommendations to others considering Catchpoint:** I dinged Catchpoint slightly for ease of use, set up, and admin. I wish the questions were worded differently, but even though some aspects of the tool are more complex than competitors, the functional gains make the LOE worth it hands down. **What problems is Catchpoint solving and how is that benefiting you?** Ability to ensure product reliability globally, and have the information to act quickly if something goes wrong. In addition, I lead 2 operations teams, whose expertise varies. My support engineer has been able to jump in and help us diagnose issues, which is above and beyond. ### 45. CatchPoint Saves us when our performance changes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Catchpoint?** Pinpointing performance changes that may impact our customers. We have added a lot of new features and tracking performance is very important to the customer experience. **What do you dislike about Catchpoint?** The UI is overwhelming at first, but it's like any APM. With APM tools there are so many things you need to have access to, creating a simple UI is very challenging. **What problems is Catchpoint solving and how is that benefiting you?** Resolving FE & BE changes that cause performance issues for our customers. ### 46. Awesome product and better customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Itri I. | Senior Tech Engineer Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2019 **What do you like best about Catchpoint?** Catchpoint professional services provided outstanding customer service and quality technical support **What do you dislike about Catchpoint?** Nada :) the Catchpoint team operates with high ethical standards and extensive precision to details. **Recommendations to others considering Catchpoint:** Go forward. Catchpoint is the most stable capability in our monitoring tech stack **What problems is Catchpoint solving and how is that benefiting you?** The problem is simple: how do I measure our customer’s digital experience. The NetBenefits: first line of defense against for our external and internal applications against all availability and performance issues. ### 47. Outstanding product and customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2019 **What do you like best about Catchpoint?** The Catchpoint product is very easy to use and intuitive and has all the features I look for in a synthetic monitoring tool. And their customer support is out of this world. They typically answer calls/chats within a minute and the L1 support staff are very knowledgeable/capable. They follow up on a frequent basis for issues that cannot be resolved right away, and Catchpoint is always willing and eager to join ongoing incident calls if needed to help us troubleshoot issues. **What do you dislike about Catchpoint?** I am very happy with the product, but if there was one area I would like to see it improved, I would say the REST API could be updated to expose more information such as alerts and contacts through the API. **What problems is Catchpoint solving and how is that benefiting you?** We are executing synthetic monitoring against most of our top tier apps from both inside and outside of our organization. Catchpoint generally helps us narrow down on potential root cause such as network issues, data center issues, etc... very quickly. Catchpoint has very robust analysis capabilities to help slice and dic the data. ### 48. Catchpoint: Say bye to your existing issues **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2019 **What do you like best about Catchpoint?** This tool is very user - friendly and straightforward with all the functionalities that individuals wish to have in a synthetic monitoring tool. This tool is very user - friendly and straightforward with all the functionalities that individuals wish to have in a synthetic monitoring tool. The support team for this tool rocks. They generally respond within a minute to calls / chats and are very savvy / abled to support L1 staff. **What do you dislike about Catchpoint?** The tool should expose more relevant information such as alerts and contacts through the API, for instance the REST API library could be updated. **What problems is Catchpoint solving and how is that benefiting you?** My organization uses the tool for executing synthetic monitoring from both inside and outside our organization against most of our top tier apps. Catchpoint generally helps us pinpoint anticipated root causes such as those of problems with networks, data centers, etc. ### 49. Catchpoint Synthetic Monitoring and Digital Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Catchpoint?** We primarily rely on Catchpoint for synthetic monitoring for both our internal and externally facing applications. It offers tremendous flexibility for both our operations teams and devops teams. Software aside, the level of support we receive from Catchpoint is always excellent. **What do you dislike about Catchpoint?** No specific issues or dislikes come to mind. **What problems is Catchpoint solving and how is that benefiting you?** Early detection of degraded user experience is critical to our business. Catchpoint synthetic monitoring plays a key role in reducing our time to restore service and/or maintaining a consistent level of service delivery. ### 50. Does what I need **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2019 **What do you like best about Catchpoint?** Intuitive Dashboard and in dept review of each try. Very useful **What do you dislike about Catchpoint?** Could be hard to display multiple test in the same page. **What problems is Catchpoint solving and how is that benefiting you?** Useful to see downtime and load time. Also, See if a deployment increase or decrease load time. ## Catchpoint Discussions - [What is synthetic monitoring in Catchpoint?](https://www.g2.com/discussions/what-is-synthetic-monitoring-in-catchpoint) - 1 comment - [View Catchpoint pricing details and edition comparison](https://www.g2.com/products/catchpoint/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+04%3A53%3A21+-0500&secure%5Bsession_id%5D=7d508847-c2ae-4eed-83e7-1e8dc80fd7d2&secure%5Btoken%5D=0c46a95dca1b594c166bd0ba1d520ef80a60d4108fd60fc2b49edf1c53795198&format=llm_user) ## Catchpoint Integrations - [Alerta](https://www.g2.com/products/alerta/reviews) - [Ansible - Radically simple IT automation powered by TurnKey Linux (HVM)](https://www.g2.com/products/ansible-radically-simple-it-automation-powered-by-turnkey-linux-hvm/reviews) - [BigPanda](https://www.g2.com/products/bigpanda/reviews) - [Cisco Crosswork Network Automation](https://www.g2.com/products/cisco-crosswork-network-automation/reviews) - [Cisco Umbrella](https://www.g2.com/products/cisco-umbrella/reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - [Domo](https://www.g2.com/products/domo/reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - [Elastic Stack](https://www.g2.com/products/elastic-stack/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [Honeycomb](https://www.g2.com/products/honeycomb/reviews) - [IBM NS1 Connect](https://www.g2.com/products/ibm-ns1-connect/reviews) - [IBM Terraform (formerly HashiCorp Terraform)](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews) - [IFTTT](https://www.g2.com/products/ifttt/reviews) - [InfluxDB](https://www.g2.com/products/influxdata-influxdb/reviews) - [Jenkins](https://www.g2.com/products/jenkins/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MongoDB](https://www.g2.com/products/ibm-mongodb/reviews) - [Moogsoft](https://www.g2.com/products/moogsoft/reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) - [Node-RED](https://www.g2.com/products/node-red/reviews) - [Octopus Deploy](https://www.g2.com/products/octopus-deploy/reviews) - [OpenTSDB](https://www.g2.com/products/opentsdb/reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - [PostgreSQL](https://www.g2.com/products/postgresql/reviews) - [Postman](https://www.g2.com/products/postman/reviews) - [Power BI Solutions](https://www.g2.com/products/power-bi-solutions/reviews) - [Progress Chef](https://www.g2.com/products/progress-chef/reviews) - [Puppeteer](https://www.g2.com/products/puppeteer/reviews) - [SaltStack](https://www.g2.com/products/saltstack/reviews) - [ServiceNow Integration Hub](https://www.g2.com/products/servicenow-integration-hub/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splunk](https://www.g2.com/products/splunk-2025-01-30/reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) - [Statuspage](https://www.g2.com/products/statuspage/reviews) - [Stride](https://www.g2.com/products/stride-health-stride/reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Catchpoint Features **Experience** - Real-Time Monitoring - Session Replay - Behavioral Analysis **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Monitoring** - Database Monitoring - API Monitoring - Real-Time Monitoring - Cloud Infrastructure Monitoring - Security and Compliance Monitoring **Monitoring** - Performance Baselines - Performance Analysis - Performance Monitoring - AI/ML Assistance - Multi-System Monitoring **Experience** - Telemetry Collection - Feedback **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **Telemetry Collection & Ingestion - Observability** - Multi-Telemetry Ingestion - OpenTelemetry Support **Agentic AI - Digital Experience Monitoring (DEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Observability Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Content Management - Alerts **Management** - Performance Baseline - Data Visualization - Path Analysis **Administration** - Multi-Cloud Management - Automation - Auto-Scaling & Resource Optimization **Response** - Dashboards and Visualization - Incident Alerting - Root Cause Analysis (RCA) **Management** - Digital Experience Score - Alerts - Remediation - Optimization **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Visualization & Dashboards - Observability** - Service Dependency Mapping - Unified Dashboard - Trace Visualization **Performance** - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring **Analysis** - Reporting - Dashboards and Visualizations **Performance** - Troubleshooting - Uptime Monitoring - Performance Monitoring - Issue Tracking **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **Correlation & Root Cause Analysis - Observability** - Cross-Telemetry Correlation - Root Cause Detection - Intelligent Alerting **Agentic AI - Application Performance Monitoring (APM)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **Scalability & Ecosystem Integration - Observability** - Kubernetes Monitoring - Hybrid/Multi-Cloud Support **Agentic AI - Cloud Infrastructure Monitoring** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **AI Features - Observability** - Predictive Insights - AI-Generated Incident Summaries - AI Anomaly Detection **AI Automation - Cloud Infrastructure Monitoring** - AI-Powered Anomaly Detection - AI-Driven Insight Recommendations **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Real User Monitoring (RUM) - Second by Second Metrics **Functionality** - Synthetic Monitoring - Dynamic Transaction Mapping - Cloud Observability ## Top Catchpoint Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,232 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - 4.4/5.0 (713 reviews) - [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) - 4.5/5.0 (79 reviews)