BugHerd Reviews & Product Details

What I appreciate most is how simple it is for both clients and internal teams to specify exactly what changes they want on a site, and the added convenience of being able to include attachments. Its also so easy for clients to install and use! Review collected by and hosted on G2.com.

I don't like that the product occasionally goes down, as it really impacts my work. I also wish there were improvements, such as support for larger attachments and an option to screen record, which would help me show any glitches I encounter. Review collected by and hosted on G2.com.

I really like how the feedback tool works. It makes the client feel comfortable and familiar, which helps us communicate their feedback quickly and effectively. Review collected by and hosted on G2.com.

Limited task description customization, but they have been improving and listening to feedback. Review collected by and hosted on G2.com.

BugHerd is a game-changer for us. Once tried, you won't want to work without it. What really sets it apart is its sheer simplicity and effectiveness at cutting through the typical chaos of website feedback. You can finally ditch the endless, confusing email chains and trying to decipher annotated screenshots; now, clients, stakeholders, and internal teams can just point, click, and comment directly on the live webpage. This in-context feedback eliminates all guesswork, as the comment is pinned exactly where the issue lies.

Furthermore, the automatic capture of critical technical metadata—like the browser, operating system, and screen resolution—is a massive time-saver for developers, turning vague client complaints into crystal-clear, actionable bug reports instantly.

Beyond its intuitive visual interface, BugHerd excels at task management and collaboration. Every piece of feedback automatically transforms into a trackable task on a clean, integrated Kanban board. This centralised system makes it incredibly easy for project managers to assign, prioritise, and monitor the progress of fixes from start to finish. This transparency, combined with seamless integrations with popular tools like Jira, Trello, and Slack, ensures that BugHerd fits effortlessly into existing workflows, drastically reducing project delays and improving overall team efficiency. It truly bridges the communication gap between non-technical clients and development teams, delivering higher-quality products faster and making the entire website review process surprisingly painless. Review collected by and hosted on G2.com.

Nothing. Perhaps a little more automation. Bugherd AI integration is going to be a fun watch Review collected by and hosted on G2.com.

What I like best about BugHerd is how it centralizes feedback from multiple teams—IT, front-end dev, UX, web strategy, and content authors—making it easy to track, assign, and resolve tasks. The kanban board is especially helpful for staying organized and seeing who is handling what at a glance. Review collected by and hosted on G2.com.

BugHerd works really well for organizing feedback, but sometimes it can get a little cluttered when there are a lot of tasks in a project. A few more filtering or sorting options would make managing large-scale projects even easier. Review collected by and hosted on G2.com.

Bugherd is a game-changer for collaborative course development at GIBS. It cuts down time, eliminates endless screenshots and email threads, and gets everyone — from faculty (SMEs) to our learning design and LTI teams — working together in real time to improve course quality faster.

It has completely transformed how we manage quality assurance during course builds. It’s intuitive, saves hours of admin, and enables efficient, transparent collaboration across live courses. The integration with Blackboard Ultra is seamless — a huge plus for our workflow. And best of all, the customer support is phenomenal: always responsive, proactive, and ready to go the extra mile to help us find workable solutions. Review collected by and hosted on G2.com.

Some users face a slightly steeper learning curve when first getting set up, especially where a specific browser and extension setup is required. This can delay onboarding for less tech-savvy contributors.

We’ve also found that Bugherd doesn’t handle SCORM-based content very well, particularly Articulate Rise, which we use frequently for interactive learning modules. Comments and pins don’t always stick to embedded SCORM components, which makes reviewing these elements less efficient than native web pages.

Additionally, while integration with Blackboard Ultra is now smooth, we initially had to troubleshoot workarounds for embedding in Blackboard Learn. Lastly, as a super admin, I’d really value enhanced reporting tools to track who’s created projects, added comments, and resolved bugs — essential insights for weekly reviews and strategic planning. Review collected by and hosted on G2.com.

It allows us to easily stay organised as a team and also allows clients to give us feedback/request changes in a way that gives us most of the information we need to tackle the task. Review collected by and hosted on G2.com.

It's quite pricey and sometimes a little buggy. Review collected by and hosted on G2.com.

It is an all-in-one bug reporting tool designed for developers, clients, and website users. And unlike other feedback tool, it actualy load faster on the website frontend. Review collected by and hosted on G2.com.

It doesn't offer a way to capture a screenshot of the specific component highlighted when creating notes. Additionally, it would be helpful if it included the console log as well. Review collected by and hosted on G2.com.

As a designer, BugHerd has been incredibly helpful in ensuring design accuracy during development. After I complete the screen designs, I often notice inconsistencies when reviewing the developed website. BugHerd allows me to log these issues directly on the live site easily. It's a visual, intuitive tool that makes bug tracking simple, especially for non-technical team members. Without it, communicating bugs to the development team would be much more difficult and time-consuming. Review collected by and hosted on G2.com.

While BugHerd is extremely useful, sometimes the interface can feel slightly laggy when dealing with a high volume of tasks or comments. Additionally, integrating it into complex workflows can require a bit of setup time. However, these are minor drawbacks compared to the value it provides. Review collected by and hosted on G2.com.

BugHerd is a go-to tool for reviewing websites and landing pages. It makes it easy to pin feedback directly on the page and assign it to the right team members—no messy email threads or screenshots. It’s also great for collaborating with clients, who can leave comments without needing any technical know-how. It’s made our QA and revision process much more efficient. Review collected by and hosted on G2.com.

The only minor drawback is that adding team members can feel a bit clunky, and it sometimes takes a bit of explaining to get clients comfortable using the tool. That said, once they’re in, it’s easy to use—and the benefits far outweigh the small learning curve. Review collected by and hosted on G2.com.

Love the ease in which our clients can give feedback on our websites and request revisions. Review collected by and hosted on G2.com.

Sometimes our clients aren't sure how to use it or install it but this is rare and usually occurs with clients that have difficulty with computer based tasks anyway. Review collected by and hosted on G2.com.