BugHerd Reviews & Product Details

I use BugHerd to work on the website with clients. Clients need to provide feedback and corrections on components, styles, texts — with BugHerd it's very convenient: you can mark and a ticket is created immediately. The ticket system with statuses is very well done. And the MCP for Claude is very convenient — it's convenient because Claude automatically pulls out tickets and immediately starts working on the comments, can leave comments and change the status of tickets. This speeds things up a lot, and there's no need to waste time manually sorting through tickets. The initial setup was very easy. Review collected by and hosted on G2.com.

{"I don't quite understand why and how AI features work. Essentially, you're just burning money with your AI. Don't make AI just for the sake of making AI.","I don't understand why add AI when MCP is already made and it's clear that developers will work with their Claude Codex, etc."} Review collected by and hosted on G2.com.

As a digital agency it's easy to setup and provide our clients with a simple to use bug reporting and tracking solution. Good value for money. We may consider the higher plan to add the integration options. Review collected by and hosted on G2.com.

Only that it's separate from our previous solution, but there is an integration available on the higher plan which we may take advantage of. Review collected by and hosted on G2.com.

BugHerd completely renovated both my internal QA and client review processes for website development projects. It is incredibly easy to keep tabs on everything and clients always comment about how helpful it is! Review collected by and hosted on G2.com.

I would love clients to be able to see each other's feedback. I know this is possible, but it's only on a higher level account than what I need. Review collected by and hosted on G2.com.

Simplicity is what I like most. My clients are mainly non-technical users, and they really enjoy using this to share feedback on the products I’m building for them. Review collected by and hosted on G2.com.

There is not that much things that I use, other then feedback for products, and I like them Review collected by and hosted on G2.com.

BugHerd feels very intuitive and easy to use, especially for clients. It offers the right ways to capture feedback, whether that’s simple comments, copy edits, or screen recordings, which makes it straightforward to communicate changes clearly. Review collected by and hosted on G2.com.

Installing the browser plugin didn't work initially. I had to quit and reopen my browser. Review collected by and hosted on G2.com.

I use BugHerd for managing and tracking feedback on web development projects. It helps streamline communication between team members and clients. It solves the problem of professors or clients not knowing how to provide actionable feedback and gives them a nice interface to work with. I like the ability to have an unlimited number of clients as I onboard them. Review collected by and hosted on G2.com.

I think something that could be improved is the ease of installing BugHerd, because most end user clients are either hesitant or don't know how to install the Chrome extension. Pasting code into my preexisting preview deployments works, but it would be nice if there was another way. Review collected by and hosted on G2.com.

I like the fact that BugHerd is user friendly and the technology behind it. I think the instructions are very clear and easy to follow, even for clients, which makes setting it up a breeze. It's very easy and convenient to use as it cuts down on receiving endless emails and helps me understand exactly what needs to be done or if I need to give feedback to a developer. Review collected by and hosted on G2.com.

For now, I'm quite happy. Perhaps the one thing that I could like to see is when you click on an external link, you lose your extension to it. Which sometimes may be a link that has things that needs to be sorted out or where you need to give comments. Now you don't have that. You have to add that link separately into the project. That will be great if it can improve. Review collected by and hosted on G2.com.

I find BugHerd to be the best way to let our developer know what needs to be changed and to collaborate easily on what parts of each page need fixing. I used to take screenshots and put them in Notion, but BugHerd is much better. The ability to go on our website, pinpoint, and pick out specific things on the page, then send them to a Kanban project management system, is a game changer. It allows all team members to have bugs and suggestions in one place, helping us comment and collaborate on issues that aren't straightforward or obvious. The screenshot functionality makes it very clear what needs to be changed without any ambiguity. Setup was easy, and it effectively streamlines our processes. I'm enjoying it and would highly recommend it to others. Review collected by and hosted on G2.com.

At the moment, I'm not seeing an area for bird's eye collaboration (for example, a checklist of all the pages we need to go through). However, we're already using Notion for that, so I didn't look too hard in Bugherd. Review collected by and hosted on G2.com.

Sure. I love BugHerd because before I used this tool, I had to do manual screenshots and use a document to share those with people, which was not useful at all. With BugHerd, I don't need to do that anymore. I just log in, open the platform, find the bugs, report them, move them, and everyone knows where and what to do. Review collected by and hosted on G2.com.

It's super hard to find the archive. So when you finish a task and move it, and then it's finished when you flag it to be archived, I have to find myself around the website to find the archive because it was not easy to find. It was not in the list on the left side. Maybe adding the archive to the menu on the left side will help a lot. Review collected by and hosted on G2.com.

The ability to target specific features/functions on the website—like a hero module, copy block, etc.—is huge. Bugherd also fixed the issue we had with feedback coming in via Google Sheets; it was hard to know what clients were talking about or where they were referring to. The backend tools for assigning tasks to design, dev, copy, etc. have really improved our process, sped up our build time, and helped us become more profitable on projects. It’s also simple for clients to use, and we’ve gotten really positive feedback from them. Review collected by and hosted on G2.com.

The notification system could use some improvement, but overall Bugherd is very responsive to us as a client when it comes to feature improvements. Review collected by and hosted on G2.com.