BugHerd Reviews & Product Details

What is BugHerd? BugHerd is a visual website feedback and bug tracking tool for agencies and web development teams. Clients simply point, click and comment - BugHerd grabs a screenshot, saves technical details, and creates a task for your team to track. AI-powered features help automate task triage, organize feedback, and connect AI coding agents to resolve issues faster. It's used by every role involved in a website project, including: - Web developers - Web designers - Project managers - QA/UAT testers - Marketing professionals - Content creators The key features of BugHerd are: - Visual point-and-click feedback directly on a web page - Automatic screenshot & tech details capture (browser, OS, URL, screen resolution) - Task tracking via a built-in Kanban board to assess, assign, prioritize, and action feedback - No client login required - clients get a simple link and start leaving feedback immediately - AI-powered task management - automatic duplicate detection, auto-generated titles, auto-tagging - BugHerd MCP connects tasks directly to AI coding agents like Claude Code and Cursor so they can triage, update, and action the feedback directly - Ongoing feedback collection, even after the website project has finished - Video feedback for recording multi-step interactions - Deep two-way integrations with PM tools (Jira, Asana, ClickUp, Trello, monday.com), Slack, MS Teams, and GitHub, plus a full API and webhook support What makes BugHerd different: Feedback is pinned directly on the live or staging web page instead of sent through email, screenshots, or spreadsheets. When multiple clients or stakeholders review the same site, they see each other's existing comments in context, which cuts down on duplicate reports and back-and-forth clarification. BugHerd also offers a wider range of AI features than other website feedback tools - most notably BugHerd MCP, which lets AI coding agents like Claude Code and Cursor triage and action feedback directly, so you don't have to make the updates yourself. BugHerd is used by 10,000+ companies and 350,000+ users across 172 countries, including Canva, Deloitte, Apollo and Q4, and holds a 4.8/5 rating on G2 from 140+ reviews. Get started in minutes with a free 7-day trial (no credit card required) or book a 1:1 demo at https://bugherd.com/

Seller

BugHerd

Discussions

BugHerd Community

Languages Supported

English

Solution Type

Best-of-Breed

Used by Bop Design and 2 others

Beta

Pricing

Pricing provided by BugHerd.

Standard

$50.00

Per Month

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BugHerd Integrations

(30)

Verified by BugHerd

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Verified User in E-Learning

Enterprise (> 1000 emp.)

5/12/2023

"Very useful and timesaving tool for design/development teams with internal and external reviewers."

5/5

What do you like best about BugHerd?

Super easy to use. Intuitive for users with different skill sets. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

I truly can't think of a single thing that I dislike about this product! We have had great success in using it. Review collected by and hosted on G2.com.

What problems is BugHerd solving and how is that benefiting you?

BugHerd has saved us time and frustration and greatly reduced miscommunication about bugs/feedback on our projects. It also serves as a wonderful repository of valuable information for future updates. It truly has been a game-changer for us. Because it is so easy to offer feedback, we are creating much stronger projects that reflect everyone's input and observations. Review collected by and hosted on G2.com.

Response from Merrin Hughes of BugHerd

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Thanks so much for taking the time to write such a stellar review of BugHerd. Love hearing that it's helping create stronger projects. That's amazing!

Cheers,

Merrin

Cole N.

Digital Accounts Onboarding Specialist

Mid-Market (51-1000 emp.)

12/11/2024

"Bugherd makes it easy"

5/5

What do you like best about BugHerd?

Bugherd makes it easy to input a large volume of website edits, and as a project manager, it bridges the gap between client requests and development speak. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

There are several issues with screenshots not being taken when quickly adding mass edits, and often times the pin dropped goes to the wrong place when the task is submitted. Additionally, the extension sometimes breaks down, so you have to uninstall and reinstall the program, which is a pain. The tool is fantastic, but some maintenance and bug fixes must occur as we roll out Bugherd to our whole company. Also, please let bugherd integrate with Brave, not just chrome. Review collected by and hosted on G2.com.

Response from Merrin Hughes of BugHerd

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Hey Cole,

Thanks for taking the time to write us a review, really appreciate it! Makes me really happy to hear we bridge the gap between client requests and developer speak.

Thanks for adding your request for BugHerd to work better on Brave and thank you too for your patience with the recent technical issues - definitely a priority for us to ensure BugHerd works as seamlessly as possible for everyone.

Cheers,

Merrin

Robert A.

Director

Small-Business (50 or fewer emp.)

12/11/2024

"Essential tool for any web company"

5/5

What do you like best about BugHerd?

Bugherd is an essential part of our development process, it streamlines ticketing by removing any questions our developers have by providing clear image-driven feedback. It massively speeds up our team. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

The tool is great for identifying where the bugs are, but you still do need to clarify to your team what a good quality comment is when using it. For example, typing - "Fix this" isn't terribly helpful and comment. A good description of the issue is still required for the most part. Review collected by and hosted on G2.com.

Response from Merrin Hughes of BugHerd

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Hi Robert,

Really appreciate you taking the time to write us a review about how BugHerd streamlines your ticketing and speeds up the team.

Cheers,

Merrin

Caroline C.

Sr. Software Architet

Mid-Market (51-1000 emp.)

5/22/2025

"Game changer for organizing feedback"

5/5

What do you like best about BugHerd?

If you are still using email chains and screenshots to gather client or stakeholder feedback - STOP! You want bugherd.

Eliminates guesswork on what "this is broken" or "feels funky" means - as a developer I can't tell you how invaluable it is to see precisely what a user saw and what device/resolution they saw it ON. Clean workflow and commenting adds so much. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

Not a thing. It is great out of the box! Review collected by and hosted on G2.com.

Response from Marina Domoney of BugHerd

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Hi Caroline - thanks so much for your positive feedback and we're so pleased that BugHerd is able to help you and your clients. Our Product and Dev teams are constantly working in the background so the platform will just get better and better.

Thanks again!

Regards

Marina.

Verified User in Design

Small-Business (50 or fewer emp.)

12/11/2024

"The Ultimate QA Solution for Streamlined Workflows"

5/5

What do you like best about BugHerd?

BugHerd has completely transformed our QA process! Its built-in automations are a lifesaver, capturing errors, screenshots, and the exact locations of issues effortlessly. This has significantly reduced the back-and-forth communication, allowing our team to focus on solving problems rather than hunting them down.

What sets BugHerd apart is its seamless integrations with platforms like Monday.com. Connecting systems is now a breeze, and it keeps everyone aligned and on top of tasks. Whether you're managing a small project or a large-scale application, BugHerd simplifies and streamlines the process like no other tool we've used.

If you're looking to enhance your QA efficiency, collaboration, and overall workflow, BugHerd is a must-have. Highly recommend! Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

There are a few additional features I’d love to see, like the ability to keep a project open but prevent new items from being added. That said, the BugHerd team is always incredibly responsive when we share feature requests, which is reassuring and shows their commitment to improvement. Review collected by and hosted on G2.com.

What problems is BugHerd solving and how is that benefiting you?

BugHerd is solving the challenge of team alignment and creating a single source of truth for our QA process. By automating the capture of errors, screenshots, and precise issue locations, it ensures that everyone on the team is on the same page with clear, actionable insights. Its seamless integrations with tools like Monday.com further enhance collaboration by connecting our systems, centralizing information, and keeping tasks organized. This has helped us maintain clarity, reduce miscommunication, and work more efficiently toward resolving issues as a cohesive team. Review collected by and hosted on G2.com.

Response from Merrin Hughes of BugHerd

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Oh, thank you for sharing that BugHerd has completely transformed your QA process and is also seamlessly integrating with Monday.com.

We love hearing how we can make BugHerd even better, and the good news is that being able to stop additional feedback is definitely something we're planning to add.

Cheers,

Merrin

Nic W.

Principal

Small-Business (50 or fewer emp.)

12/11/2024

"Exceptional application"

5/5

What do you like best about BugHerd?

BugHerd is a superlative application that helps our agency team collaborate in real time, incorporate client feedback (and inevitable requests to extend scope), and reduce time-to-delivery of high caliber work. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

It would be somewhat useful to have a mobile interface, but not a priority. Review collected by and hosted on G2.com.

What problems is BugHerd solving and how is that benefiting you?

Collaborating with clear visuals is excellent. e.g.: our US-based team has four native languages, and BugHerd reduces confusion in vernacular thanks to the visual capture feature. Task assignment and production roadmap gives a real-time POV to help PM's keep projects on track.

In short: we deliver great work, on or ahead of schedule and on budget due in no small part to BugHerd Review collected by and hosted on G2.com.

Response from Merrin Hughes of BugHerd

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Hi Nic,

Thank you so much for taking the time to share that BugHerd helps you deliver great work, ahead of schedule and on budget. Love hearing this!

Really appreciate it, and glad to hear you're loving BugHerd (maybe even more so with a mobile interface!)

Thanks,

Merrin

Verified User in Veterinary

Small-Business (50 or fewer emp.)

5/21/2025

"Easy to use"

5/5

What do you like best about BugHerd?

It's Easy to use and a game changer for website quality assurance. It helps keep track of everything while being super organized. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

Mobile version is not great and we just don't use it at all. Review collected by and hosted on G2.com.

Response from Marina Domoney of BugHerd

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Thanks for taking the time to write us a review - much appreciated! It's great to hear that BugHerd is helping you with your website QA process. It definitely speeds things up and makes it so easy for everyone.

The BugHerd dev team will be working at improving its mobile version and we'll let you know once that's ready.

Regards

Marina.

Verified User in Real Estate

Mid-Market (51-1000 emp.)

5/22/2025

"Collabrative and useful for fastest delivery"

4.5/5

What do you like best about BugHerd?

Ease installation and easy management of Bugs, and can collaborate with clients and teams easily and effectively. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

Nothing to say that I dislike on bugherd. Review collected by and hosted on G2.com.

Response from Marina Domoney of BugHerd

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Thanks for taking the time to write us a review - we really appreciate it! It's great to hear that BugHerd is helping collaboration between your clients and teams. We understand how important that collaboration is as it dramatically speeds up web dev projects.

Thanks again!

Regards

Marina.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

5/22/2025

"Amazing tool to make capturing client feedback super easy"

5/5

What do you like best about BugHerd?

The ability to tag up the pages makes it so easy to capture information. Grabbing the screenshots and links automatically makes it very easy to action issues Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

An integration with DevOps would be great Review collected by and hosted on G2.com.

Response from Marina Domoney of BugHerd

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Thanks for taking the time to write us a review and leave such positive feedback - we really appreciate it! BugHerd has lots of really great features and we're so pleased that they are helping you.

I've passed on your feedback with regards to an integration with DevOps to our Product team.

Regards

Marina.

Verified User in Wholesale

Small-Business (50 or fewer emp.)

5/23/2025

"Bugherd helps to imporove communication and project management a lot"

5/5

What do you like best about BugHerd?

Very easy to use. Good overview of open tasks. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

Firefox Plugin does not work. On iOS, the screenshots are mostly useless/wrong, but that is probably not solvable. Review collected by and hosted on G2.com.

Response from Marina Domoney of BugHerd

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Thanks for taking the time to write us a review. It's great to hear that you find BugHerd so easy to use and that it's helping you to note bugs and make improvements on your web shop .

I have passed your comments on about the Firefox Plugin and issue with the screenshots on iOS to our Development team to work on.

Thanks again!

Regards

Marina.