# What’s the Best Contact Center Workforce Management Software for Small Businesses?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hi everyone, </p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I’m looking into workforce management tools that work well for small contact centers. The right solution should help with scheduling, forecasting, and managing remote or hybrid agents, without being overly complex or expensive.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Here are a few tools I’ve found that are already showing up in the <a class="a a--md" elv="true" href="https://www.g2.com/categories/contact-center-workforce">contact center workforce management</a> category. I would love to hear from folks running small teams—what’s working for you?</p><ul><li><a class="a a--md" elv="true" href="https://www.g2.com/products/cloudtalk/reviews"><strong>CloudTalk</strong></a></li></ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">CloudTalk is a cloud-based phone system built for support and sales teams, and it’s especially friendly to small businesses. It includes workforce management features like call monitoring, agent performance tracking, and real-time analytics. The interface is clean, and it integrates easily with CRM tools like HubSpot and Salesforce, which is a big plus for lean teams.</p><ul><li><a class="a a--md" elv="true" href="https://www.g2.com/products/playvox-wfm/reviews"><strong>Playvox WFM</strong></a></li></ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Playvox Workforce Management focuses on flexibility and ease of use. It offers automated scheduling, real-time adherence, and forecasting tools tailored for small to mid-sized contact centers. The UI is approachable, and it supports remote agent management—great if your team is spread out. Playvox also integrates with popular platforms like Zendesk and Salesforce.</p><ul><li><a class="a a--md" elv="true" href="https://www.g2.com/products/calabrio-one/reviews"><strong>Calabrio ONE</strong></a></li></ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Calabrio ONE combines WFM with analytics, quality management, and voice-of-customer tools. While it’s often used by larger teams, small businesses can benefit from its scalability and AI-powered forecasting. The learning curve may be steeper than simpler tools, but it offers deep insight into agent performance and customer trends.</p><ul><li><a class="a a--md" elv="true" href="https://www.g2.com/products/nice-cxone-mpower/reviews"><strong>NICE CXone Mpower</strong></a></li></ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">NICE CXone Mpower delivers an advanced workforce engagement suite with strong AI and automation capabilities. It’s a bit more robust than most small teams might need, but if you’re planning to grow or want enterprise-level features at a smaller scale, it’s worth checking out. Key features include omnichannel scheduling, forecasting, and agent coaching.</p><ul><li><a class="a a--md" elv="true" href="https://www.g2.com/products/talkdesk/reviews"><strong>Talkdesk</strong></a></li></ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Talkdesk is a modern contact center platform that balances ease of use with enterprise-grade features. The workforce management module includes scheduling, forecasting, and real-time agent tracking. Talkdesk's AI tools help small teams optimize performance without needing a full ops department. Integrations with Zendesk, Salesforce, and Slack make it a solid fit for tech-savvy teams.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">If you’re leading a small support or sales team, I’d love to know which of these tools has worked best for you. Whether it’s about getting your schedules right or just making life easier for your agents, drop your thoughts below.</p>

##### Post Metadata
- Posted at: about 1 year ago
- Author title: SEO Specialist at G2 | AEO &amp;amp; LLM Visibility | Programmatic SEO | B2B SaaS Organic Growth
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;Here are some more products from the small business segment page that I would love your opinions on: &lt;a href=&quot;https://www.g2.com/categories/contact-center-workforce/small-business&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;https://www.g2.com/categories/contact-center-workforce/small-business&lt;/a&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: about 1 year ago
- Author title: SEO Specialist at G2 | AEO &amp;amp; LLM Visibility | Programmatic SEO | B2B SaaS Organic Growth





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: about 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: about 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4