Introducing G2.ai, the future of software buying.Try now
Compare BugHerd and Usersnap 
Featured Products
At a Glance
Market Segments
Small-Business (72.9% of reviews)
Small-Business (62.2% of reviews)
Entry-Level Pricing
$50.00 Per Month
Free
BugHerd
Star Rating
(175)4.8 out of 5
Market Segments
Small-Business (72.9% of reviews)
Pros & Cons
Entry-Level Pricing
$50.00 Per Month
Free Trial is available
Browse all 3 pricing plansUsersnap
Star Rating
(93)4.5 out of 5
Market Segments
Small-Business (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BugHerd excels in user-friendliness, making it a preferred choice for teams looking for an intuitive tool. Users have highlighted its effective website QA process, noting how it helped resolve issues like broken URLs seamlessly.
- Users say that Usersnap stands out for its ability to capture screen recordings and screenshots effortlessly. This feature allows users to highlight specific feedback directly on the screen, which many find enhances communication with developers.
- According to verified reviews, BugHerd's integration capabilities are a significant advantage, allowing teams to manage notifications and feedback across various tools. Users appreciate how this feature streamlines their workflow and saves time during the review process.
- Reviewers mention that while Usersnap offers a smooth setup process, BugHerd also receives praise for its quick implementation. Users have noted that both tools are easy to navigate, but BugHerd's image capture review feature adds an extra layer of efficiency in managing client feedback.
- G2 reviewers highlight that BugHerd has a higher overall satisfaction score compared to Usersnap, reflecting its strong performance in areas like product direction and user feedback aggregation. Users have expressed their appreciation for BugHerd's proactive approach to product development.
- Users report that while Usersnap has a solid reputation for customer support, BugHerd's support quality is slightly lower, with users noting that BugHerd could improve in this area. However, both products are recognized for their responsiveness to user needs.
Pricing
Entry-Level Pricing
Usersnap
Free plan
Free
- Collect 20 feedback for free
- Access to Premium plan features
Free Trial
BugHerd
Free Trial is available
Usersnap
Free Trial is available
Ratings
Meets Requirements
9.2
142
9.1
69
Ease of Use
9.4
143
9.6
71
Ease of Setup
9.4
110
9.5
42
Ease of Admin
9.4
94
9.1
40
Quality of Support
9.0
94
9.5
63
Has the product been a good partner in doing business?
9.5
80
9.2
39
Product Direction (% positive)
9.6
134
8.9
64
Features by Category
User Response Methods
Not enough data
9.4
18
Not enough data
9.2
16
Not enough data
8.8
11
Not enough data
9.3
16
Not enough data
9.4
16
Participant Selection
Not enough data
8.2
17
Not enough data
8.3
12
Not enough data
8.6
12
Not enough data
Feature Not Available
Insights
Not enough data
8.2
16
Not enough data
8.5
18
Not enough data
8.6
17
Generative AI
Not enough data
8.3
9
Bug Reporting
9.3
84
8.8
29
9.3
80
9.0
27
9.2
87
8.7
28
Bug Monitoring
Feature Not Available
7.6
24
9.2
84
8.1
25
9.4
77
8.3
25
Agentic AI - Bug Tracking
6.8
11
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
7.8
9
Feature Not Available
7.6
9
8.5
11
Survey Management
8.6
23
9.1
23
8.4
19
8.8
23
9.3
25
9.7
22
8.9
23
9.3
22
Process Management
9.3
27
9.4
21
9.2
24
9.2
21
9.0
23
9.1
20
9.3
23
9.1
20
System Management
8.9
20
8.8
21
8.6
17
8.3
20
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BugHerd and Usersnap are categorized as Bug Tracking and Enterprise Feedback Management
Unique Categories
BugHerd has no unique categories
Reviews
Reviewers' Company Size
BugHerd
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Usersnap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
30.7%
Design
12.0%
Computer Software
10.8%
Information Technology and Services
7.8%
E-Learning
4.2%
Other
34.3%
Computer Software
24.4%
Information Technology and Services
11.1%
Marketing and Advertising
7.8%
Internet
7.8%
Logistics and Supply Chain
4.4%
Other
44.4%
Discussions
How do you use a BugHerd?
3 Comments
CA
I use bugherd to quickly communicate website changes to our website hosing service Read more
What is BugHerd?
1 Comment
MW
Is a simple to implement and robust tool for getting feedback about web sites and web applications. It's easy for our clients to note issues on the web...Read more
How do you add a new bug to BugHerd?
1 Comment
Official Response from BugHerd
Hi.
There's a couple of ways to add feedback or bugs to a BugHerd project.
The easiest way is to go to your website and click the sidebar (this will...Read more
Any way to integrate this with SalesForce or generate all the changes in one single spreadsheet?
2 Comments
WP
Hey!
also, feel free to check this out:
https://zapier.com/apps/usersnap/integrations/salesforce
Via Zapier, this is more than possible.
LMK if...Read more
What is Usersnap used for?
1 Comment
Official Response from Usersnap
Usersnap is a user feedback platform offering feedback widgets with screen capturing and annotation tools, micro surveys for websites and web applications,...Read more
Usersnap has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
