BugHerd Reviews & Product Details

I love that there's no need to take a screenshot, and the ticket is created automatically. Review collected by and hosted on G2.com.

I don't like that there's no option to export tickets to a third-party tool. Review collected by and hosted on G2.com.

I find BugHerd makes collecting feedback for my web design projects from stakeholders simple by consolidating all the information in one place. I don't have to go back and forth, asking where I need to apply feedback, especially since multiple people can provide feedback at once. It's easy for me to track everything on the Kanban. As a developer, I really appreciate all the technical info it gives me to debug effectively, such as screenshots, recordings, and details about what browser they are using and the screen width. It's also very intuitive for clients, making the feedback tool easy for them to use. The initial setup was so easy, making it a breeze to get started. Review collected by and hosted on G2.com.

I think the pricing is quite a lot for more seats, luckily I'm a freelancer so I only need one. Review collected by and hosted on G2.com.

Easy to install and start reporting bugs immediately. Simple to use. Review collected by and hosted on G2.com.

Limited number of users on our team account. Would prefer to add more users at a cheaper price. Review collected by and hosted on G2.com.

I like that BugHerd allows all feedback to be in one place, which saves a lot of time compared to searching through various email threads. It is also great that the entire team can see the client's requests, making everyone aware of the changes and able to flag when necessary. I find it helpful that BugHerd gathers accurate feedback, eliminating the back-and-forth needed to confirm the details over email. Another thing I appreciate is that our clients don't have to install anything on their browser to interact with BugHerd, which makes it seamless for clients with varying technical skills. The initial setup was fairly easy, and having our developer test the script on our site allowed us to ensure everything was set up accordingly. This ease of use and client convenience are big positives for me. Review collected by and hosted on G2.com.

I would like some more native integration options. We use ClickUp and Google Workspace extensively and to have those natively integrated would be great. Review collected by and hosted on G2.com.

I find BugHerd very easy to use. I like the new feature that lets me merge common tasks when there are global issues across the website. This makes handling issues much more efficient. Review collected by and hosted on G2.com.

At the moment, I cannot think of anything I dislike about the product. We are very happy with BugHerd. Review collected by and hosted on G2.com.

It’s super easy to use for both our team and our clients. Review collected by and hosted on G2.com.

Some features are a little tricky to capture (e.g. dropdown in an open state) where you have to use video instead of screenshot (even if you need a static image, e.g. for a bug within a hover state). Review collected by and hosted on G2.com.

It’s easy to receive feedback from testers throughout development. Review collected by and hosted on G2.com.

nothing that I can think of at the moment. Review collected by and hosted on G2.com.

I use BugHerd for collecting client feedback during website development. Instead of long email chains or vague feedback, clients can click directly on their website and leave clear comments exactly where the change is needed. Each comment captures important details like the URL, browser, and screen size, saving us a lot of back and forth. I love how it keeps everything organized in one place, integrates smoothly into our workflow, and makes managing revisions faster and less stressful. It's also incredibly easy for clients to use, even for non-technical users. BugHerd has improved communication, reduced misunderstandings, and sped up our project delivery. All necessary information is clear from the start, enabling our team to act immediately, facilitating smoother, quicker project launches and happier clients. The initial setup of BugHerd was very easy, quick, and straightforward, and I would rate it a 10 on the recommendation scale—I’ve already recommended BugHerd to others. Review collected by and hosted on G2.com.

BugHerd is an excellent overall tool; there are a couple of points that could improve it. One limitation is that some clients need a small amount of guidance the first time they use it. A short, customizable onboarding walkthrough for end clients could make first-time use even smoother. Another idea of improvement could be advanced task filtering and reporting. When I have several projects on the go, it would be great to generate a report I could use with the team and send to a client. Bulk actions and deeper filtering would be beneficial. Review collected by and hosted on G2.com.

A very handy tool for collecting feedback from clients on website builds. Review collected by and hosted on G2.com.

There’s no way for clients to view the task board. Review collected by and hosted on G2.com.

I really like that BugHerd makes it easy to select where on the page issues are and allows for chatting back and forth about those issues, which is super handy. Having a log of all that information is also great. I also appreciate being able to assign people to specific requests, which helps in managing tasks. The Kanban style board for tracking requests is another feature that makes keeping track of issues more manageable and ensures that things are getting taken care of. Review collected by and hosted on G2.com.

Every once in a while, I have issues with the sidebar that pops up getting in the way while reviewing designs, mostly for mobile review. Review collected by and hosted on G2.com.