Automatic Call Recording Reviews & Product Details

The ability to monitor your calls is an invaluable learning tool. Anyone in sales not recording their pitches and/or demos is at a huge disadvantage. This is an easy add on to help increase prospecting, and get your reps up to speed. Review collected by and hosted on G2.com.

THE WORST CUSTOMER SERVICE. I used these guys 2 companies ago and remember that they have multiple apps and none of them have worked from the beginning. They say that they have their engineers working on them and it’s always the same story of making it a priority to fix the issue. Well, months later and their “priority” is still in limbo. You would think that they would offer us some kind of compensation but they don’t even care. Bottom line, they look and sound great up front but once you are locked in, they really don’t care about the customer! Since it is a public company, I guess they only care about the shareholders and not their actual customers! Review collected by and hosted on G2.com.

It allows you to take down information when you are on the move. I have clients and prospects calling me with needed information between appointments and I am able to ask them the information that I need and then listen to the call and jot those notes down later on. Review collected by and hosted on G2.com.

I do not like that their is no user friendly mobile app to access the information when not in front of the computer you have to use your phones browser. Review collected by and hosted on G2.com.

The user interface is easy to interact with. It makes it easier for me to prospect and remember who I spoke with and the content of the conversation. Review collected by and hosted on G2.com.

There is nothing I dislike. This product works well for me. One small improvement would be making it easier to switch between the numbers your calling from and able to make this change from the app vs desktop. Review collected by and hosted on G2.com.

Ring Central has an impressive list of features. Review collected by and hosted on G2.com.

Service was horrible. We dropped calls al the time. Connections were horrible even though our internet speeds were with in their recommended specs. Customer support was difficult to reach and generally unhelpful. Review collected by and hosted on G2.com.

automatic record all call outgoing and incoming call to verify if sales staff over promised or quoting correctly or if customers lied , review calls for coaching and training Review collected by and hosted on G2.com.

does not always record whole calls cuts out recording and just repeats from the beginning , stops recording if you transfer the call to another extension and does not record rest of the call Review collected by and hosted on G2.com.

I liked the fact that you can automatically record calls and have them forwarded to email. I think that the product is amazing for companies that have sales teams in place to speak with customers and that have a team in place that can utilize this product everyday! Review collected by and hosted on G2.com.

I disliked the price. I felt as if it could have been lower then what it currently is now. I think that overall the product is very good, but the cost benefit to my company wasn't very high due to our lack of call volume. I think that for companies who have a higher call volume will love this product and will help to improve the productivity of the teams. Review collected by and hosted on G2.com.

I work in the Sales department within my firm, and the recording feature makes it extremely easy for me to go back and listen to my calls with prospects and improve on my sales skills. In addition, Ring Central provides an app where you can text your clients. Review collected by and hosted on G2.com.

The voice-messaging transcriber is extremely inaccurate. I hope Ring Central decides to improve this aspect of its software so that you are not forced to listen to the voicemail, but can solely rely on the transcribed message to your email. Review collected by and hosted on G2.com.

I really enjoyed the Ring Central software because my calls would come to both my desk phone and my computer. It was so easy to pick up my headset and answer the call via my computer. The best feature is that any voicemails received can be put into text and you can read them rather than dialing up your voicemail. That made researching the issue before calling them back so much easier. Review collected by and hosted on G2.com.

I really did not have any problems with the software that I can elaborate on. I enjoyed using the product and found it practical and useful. Review collected by and hosted on G2.com.

Ring Central has put in a lot of hardwork to automate calls. The simplicity to setup on mobile and desktop platforms stand out. Frankly giving the free trial makes sense as the user can first get through anf fro in the application and then buy it. Review collected by and hosted on G2.com.

The pay for calls are a bit high for people like us based in India. Not for small companies but definitely bigger companies wouldnt mind paying as well. One factor that can be updated is that of the earphone mic connection. At times there are issues in the volume levels through the mic. Review collected by and hosted on G2.com.

I can route it to my cell phone seamlessly and switch it back to my office phone in a matter of seconds. Review collected by and hosted on G2.com.

Wish it transcribed voicemails and call recordings a bit better. Review collected by and hosted on G2.com.

All calls, incoming and outgoing are recorded and the calls can be backed up offsite via Dropbox. Review collected by and hosted on G2.com.

There is no way to prompt people on outbound calls to remind them to tell the other caller the call is being recorded. Review collected by and hosted on G2.com.

Ring Central is incredibly simply to use! While working at a call center we switched to Ring Central from another call software, which was a gamble for our small organization. As admin, I was able to easily reassigned phone lines, redirect voice inboxes, pull recordings, and set voicemails to be automatically sent to my email. Strongly recommend Ring Central;. Rarely did we ever need to contact customer support to solve minor issues, and any issues we did have were attributed to our cisco phone lines. I am unsure how great RC is for bigger call centers, for our size of up to 50, it was great. Review collected by and hosted on G2.com.

Reassigning phone extensions was a bit complicated in the beginning, and I recommend making these changes during "closed" hours. It was simple to troubleshoot on your own, and didn't take long to catch your own errors. Other than this, I do not have complaints Review collected by and hosted on G2.com.

Specifically for smaller businesses, I found the product to be very easy to use. It was a very quick set-up process, incredibly affordable at the time (don't know if this has changed), and the support that they provided was always helpful when needed. Audio quality was always crystal clear for us too, as there were never any dropped calls or meetings. The free trial (at the time) sold us. Review collected by and hosted on G2.com.

Honestly, not a whole lot. For me specifically, I would say being unable to customize the greeting message on conference calls. very 'nit picky,' but this would be the only drawback to my knowledge. Review collected by and hosted on G2.com.

I like that there is both auto call forwarding and an app to allow me to mask my number from my cell phone. This opens up the abilities to work remotely and review calls at a later time. Review collected by and hosted on G2.com.

Sometimes the app can feel a bit clunky until you master the learning curve and not all calls need to be recorded. Review collected by and hosted on G2.com.

You can let people know before or during the call that you will be recording.

You are able to choose the groups of calls you want to record.

The calls are saved and you can go back and listen to them when you want. Review collected by and hosted on G2.com.

This feature is not really essential or needed at a smaller business unless calls are very important and need to be reviewed again and again. Review collected by and hosted on G2.com.

I used to work for a very small law firm, and the availability of actual people to answer the phones for us was great, and the ease of changing our settings for our phone numbers and office hours was very convenient. Review collected by and hosted on G2.com.

It could have been a bit more streamlined with the setup of phone numbers and the order in which they would ring. It did become a bit confusing, and we had to call customer service on more than one occasion because someone's phone wasn't working properly. But overall, the benefits outweighed the inconveniences. Review collected by and hosted on G2.com.

I like that it allows myself and my team to work together remotely. Review collected by and hosted on G2.com.

Sometimes the recording feature cuts out and I'll lose minutes from recorded meetings and trainings. I originally thought this was just my computer but I've tried it from multiple. Review collected by and hosted on G2.com.

The fact that it is automatic! It is helpful to not have to remember to record the call from the beginning when the Caller's ID is blocked. Review collected by and hosted on G2.com.

There isn't anything I dislike per se. One improvement would be the option to delete the recording immediately after call. Review collected by and hosted on G2.com.

I like the feature of being able to have incoming calls go to personal phone numbers. And that we can use lots of different phone numbers. Review collected by and hosted on G2.com.

Sometimes it is difficult to adjust the phone number that you want the incoming call to go to. Plus I wish there was a better caller ID feature. Review collected by and hosted on G2.com.

My company uses Ring Central to send and receive faxes. This eliminates a lot of extra papers by allowing us to just send a pdf file directly from our system. Review collected by and hosted on G2.com.

The faxes fail fairly often, and come through blurry even though there was never anything printed out. Review collected by and hosted on G2.com.

Like that its reliable we had a lot of problems with our old phone system and this has a lot of cool options to make things easier Review collected by and hosted on G2.com.

It can be somewhat complicated to set up. A lot of moving pieces and the phones were down for like 20 minutes when we did Review collected by and hosted on G2.com.

I like that you have peace of mind knowing that context will be well documented for phone calls and you can reference back to the conversation when need be. Review collected by and hosted on G2.com.

I wish the user interface was a little cleaner. However, once you learn what each button does, it is simple to navigate. On boarding was kind of difficult, but my co workers were able to help me. Review collected by and hosted on G2.com.

Call recordings make it easy to playback a conversation and look for any info I may have missed. Review collected by and hosted on G2.com.

Nothing really to dislike, it does what it's supposed to. Review collected by and hosted on G2.com.

I like that I can see recordings up to 60 Days back. Review collected by and hosted on G2.com.

The entire system is terrible at completing clear calls, so the recordings are unclear as well at times. Also, there's times that it cuts off before the recording is done. Review collected by and hosted on G2.com.

I liked the ability to put the RingCentral app on your phone and use the office number for texts. Prior to that I did not like to give my personal number out to clients but sometimes had to when they wanted to text. Review collected by and hosted on G2.com.

The setup is hard to do but the company representatives know their system really well and were helpful when I needed hand holding setting everything up Review collected by and hosted on G2.com.