--- title: CRM for Jira - Customers and Sales Reviews meta_title: 'CRM for Jira - Customers and Sales Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how CRM for Jira - Customers and Sales works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 12 scale: '5' date_modified: '2026-07-07' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # CRM for Jira - Customers and Sales Reviews **Vendor:** Atlassian **Category:** [Other Sales Software](https://www.g2.com/categories/other-sales) **Average Rating:** 4.5/5.0 **Total Reviews:** 12 ## About CRM for Jira - Customers and Sales Make customer support in Jira more efficient: store and access info, link customer data with Jira tasks ## CRM for Jira - Customers and Sales Reviews ### 1. Jira CRM Seamlessly Centralizes Sales, Support, and Tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Suraj B. | Google Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about CRM for Jira - Customers and Sales?** Jira CRM centralizes sales, support, and tasks seamlessly **What do you dislike about CRM for Jira - Customers and Sales?** CRM for Jira - Customers and Sales can feel a bit limited compared to full standalone CRMs. Reporting and analytics aren’t as advanced, and the UI may seem cluttered for non-technical users. Initial setup and customization can also take time, especially for teams new to Jir **What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you?** CRM for Jira - Customers and Sales solves the problem of scattered tools by bringing customer data, sales tracking, and support tickets into one place. This benefits me by improving team collaboration, giving full visibility into customer interactions, and saving time since everything is managed directly within Jira without switching platform ### 2. Jira CRM Journey: Customers and Sales Simplified **Rating:** 5.0/5.0 stars **Reviewed by:** Shravankumar L. | Information security analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about CRM for Jira - Customers and Sales?** At Capillary Technologies, we handle a large volume of customer requests and sales-related Jira tickets every week. CRM for Jira – Customers and Sales has been extremely useful because it allows us to link customer records directly to Jira issues. For example, when working on an access-related request for a client brand, I can instantly see their past tickets, contact details, and account information without leaving Jira. This helps me respond faster and ensures I have full context before making changes. The integration with our existing Jira workflows also means I can assign, comment, and update both the ticket and customer record in one place, saving significant time during daily operations. **What do you dislike about CRM for Jira - Customers and Sales?** Honestly, there’s very little to dislike about CRM for Jira – Customers and Sales. At Capillary Technologies, it blends so well into our Jira workflows that it feels like a native feature. The only small thing I could mention is that exploring all the advanced features takes some time because it offers so many capabilities. But in a way, that’s a positive — once you learn them, you realize how much more efficiently you can manage customer and sales data inside Jira. **What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you?** At Capillary Technologies, one of our biggest challenges was that customer details and Jira tickets were handled in separate systems. For example, if a brand like Peter England raised an access request, I had to check Jira for the ticket details and then open a different tool for customer history. CRM for Jira – Customers and Sales has solved this by bringing both into a single view. Now, when I open a Jira issue, I can immediately see the customer’s contact info, past requests, and related tickets — all without switching applications. This saves me at least 2–3 hours each week, improves response accuracy, and ensures I have complete context before taking any action. It has also made collaboration with our support and sales teams smoother, since everyone can see the same customer data directly in Jira. ### 3. User-Friendly with Smooth Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Joana V. | Customer Support, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about CRM for Jira - Customers and Sales?** It is user-friendly and easy for starters. The onboarding experience is smooth. **What do you dislike about CRM for Jira - Customers and Sales?** I don't have anything that I dislike about CRM for Jira **What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you?** Solves the problem os scattered customer information. Before, it was hard to track client history, follow-ups and ownership in just one single place. ### 4. Powerful CRM Tool Seamlessly Integrated with Jira!! **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay S. | Customer Success Lead, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about CRM for Jira - Customers and Sales?** What I like best about CRM for Jira - Customers and Sales is how seamlessly it integrates customer and sales data directly into Jira. It allows for centralized tracking of customer interactions, sales pipelines, and project progress all in one place. The interface is user-friendly. Also it is ease of implementation. **What do you dislike about CRM for Jira - Customers and Sales?** To be honest sometimes performance can lag slightly when handling a large volume of customer data. But they have capability to maintain that equilibrium . **What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you?** CRM for Jira - Customers and Sales helps us keep all customer details and sales tasks in one place, right inside Jira. It saves us time because we don’t have to use different tools. Everyone on the team can see what’s going on, which makes it easier to help customers and work better together. ### 5. Best interface for work management and conversation **Rating:** 5.0/5.0 stars **Reviewed by:** Muyeen B. | Associate data engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about CRM for Jira - Customers and Sales?** the interface is well and good enough where we can track the current progrees and ease of integration with version control of ENV **What do you dislike about CRM for Jira - Customers and Sales?** So far current interface is good.........! **What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you?** as a employee for me it is helping me in various ways which tracks the current progress and have listed the requirements ### 6. It's not there yet, folks are still using Zendesk a lot **Rating:** 3.5/5.0 stars **Reviewed by:** Aman R. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about CRM for Jira - Customers and Sales?** I think the most liked feature about JIRA CRM is the ability to connect it with the stories and Epics. In our case, it also links directly with the release and customers are aware when a particular raised ticket is going to go to market. **What do you dislike about CRM for Jira - Customers and Sales?** That it is heavy and costly to set up. Zendesk on the other hand is way easier to setup compared to JIRA CRM. **What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you?** We have a customer centric b2b sales team, and they get all the feedbacks related to our new versions. Customer regularly asking for the themes and release for their requests, it is very easy to tag under our releases and show them in calls. ### 7. Fantastic features and Exceptional support **Rating:** 5.0/5.0 stars **Reviewed by:** Hanumant P. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about CRM for Jira - Customers and Sales?** Its task status helps monitor the activities of each task which is helpful for organizational growth **What do you dislike about CRM for Jira - Customers and Sales?** Its UI is not so attractive so there is a need to do some research on it to look more beautiful. **What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you?** It's useful in monitoring the status of any task in the organization either it is related to kanban or scrum agile methodologies and it is always benefiting me to measure the the task progress of mine. ### 8. Perfect tool to work **Rating:** 5.0/5.0 stars **Reviewed by:** Thribuvan B. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about CRM for Jira - Customers and Sales?** This tool is so simple to use and we use this tool almost daily. The features are so simple which has helped us to achieve the use case. AI integration for writing comments has become much useful. **What do you dislike about CRM for Jira - Customers and Sales?** Search engine could have been bit better. AI integration to search engine would be more useful **What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you?** automation involved in tracking the customers is beneficial for us ### 9. still needs work **Rating:** 3.0/5.0 stars **Reviewed by:** Wasim D. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2025 **What do you like best about CRM for Jira - Customers and Sales?** Jira is very powerful specially for porject management, hacing a CRM thay's native is great **What do you dislike about CRM for Jira - Customers and Sales?** I feel like because Jira is more focuised on project management the CRM isn't very user friendly and could use some work **What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you?** insterad of looking for crm that integrates with Jira, it is native to jira ### 10. User Friendly, Admin Friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Edder O. | Data Analytics Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about CRM for Jira - Customers and Sales?** Jira has a very straight forward approach where you can easily track the steps for your implementation. The integration steps for your project can easily be managed by administrators preventing unwanted changes. A great feature is the assignment of tasks that searches within your company directory of active users. You also have the ability to setup all kinds of alerts, and you can easily manage the frequency of those so your inbox is not inundated with too much information. **What do you dislike about CRM for Jira - Customers and Sales?** If you're too experienced on this software, you might need guidance as it is a little different than other environments that you might have used previously. **What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you?** Jira helps sorting to arising issues queing them into a level of priority that would be a little more difficult to manage in a different environment ### 11. CRM for Jira - Customers and Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Volkan Y. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about CRM for Jira - Customers and Sales?** This application made things easier for me **What do you dislike about CRM for Jira - Customers and Sales?** some menus are so complicated and i lost in there. maybe it should be more understandable **What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you?** I can transfer customer transfers to my other employees more quickly and practically. ### 12. Great utilization for customer and sales data **Rating:** 4.0/5.0 stars **Reviewed by:** Sari T. | Cultural Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about CRM for Jira - Customers and Sales?** Everything can be linked without having to tab in and out of windows for user friendly UI. **What do you dislike about CRM for Jira - Customers and Sales?** It could include more specifics, yet works well as is. **What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you?** Efficiency in helping clients and compressing data into one program/app. - [View CRM for Jira - Customers and Sales pricing details and edition comparison](https://www.g2.com/products/crm-for-jira-customers-and-sales/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-10+07%3A35%3A00+-0500&secure%5Bsession_id%5D=f54e9c92-aadc-4221-aa14-575ae7c9e57b&secure%5Btoken%5D=095a4bf6069fd40829b9f73dda54dff6c5c1da8f9b021e3c9e6c1edc8457e6f0&format=llm_user) ## CRM for Jira - Customers and Sales Features **Additional Functionality** - Single Sign On - Lead Engagement - Content Management - Gamification - Content Discovery - Automated Publishing - Performance Metrics - Social Media Integration - Social Media Monitoring - Compliance Management - Pre-Approved Content Library - AI Copilot - Employee Advocacy - Generative AI ## Top CRM for Jira - Customers and Sales Alternatives - [17hats](https://www.g2.com/products/17hats/reviews) - 4.6/5.0 (114 reviews) - [Caller ID Reputation](https://www.g2.com/products/caller-id-reputation/reviews) - 4.7/5.0 (41 reviews) - [SAP Entitlement Management](https://www.g2.com/products/sap-entitlement-management/reviews) - 4.4/5.0 (25 reviews)