--- title: CRM for Jira - Customers and Sales Reviews meta\_title: 'CRM for Jira - Customers and Sales Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how CRM for Jira - Customers and Sales works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 12 scale: '5' date\_modified: '2026-07-07' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # CRM for Jira - Customers and Sales Reviews & Product Details Make customer support in Jira more efficient: store and access info, link customer data with Jira tasks * * * Seller [Atlassian](https://www.g2.com/sellers/atlassian) Discussions [CRM for Jira - Customers and Sales Community](https://www.g2.com/products/crm-for-jira-customers-and-sales/discuss) Show More ## Top-Rated Alternatives [ ![17hats](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "17hats") 17hats 4.6/5(118) ](https://www.g2.com/products/17hats/reviews) [ ![Caller ID Reputation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caller ID Reputation") Caller ID Reputation 4.7/5(42) ](https://www.g2.com/products/caller-id-reputation/reviews) [ ![SAP Entitlement Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Entitlement Management") SAP Entitlement Management 4.4/5(25) ](https://www.g2.com/products/sap-entitlement-management/reviews) [ View All Alternatives ](https://www.g2.com/products/crm-for-jira-customers-and-sales/competitors/alternatives) ## User Insights Average based on 12 real user reviews. [Log in to unlock pricing and user insights](/login) ![Suraj B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suraj B.") SB Suraj B. Google Support Engineer Mid-Market (51-1000 emp.) 4/28/2026 "Jira CRM Seamlessly Centralizes Sales, Support, and Tasks" 5/5 What do you like best about CRM for Jira - Customers and Sales? Jira CRM centralizes sales, support, and tasks seamlessly Review collected by and hosted on G2.com. What do you dislike about CRM for Jira - Customers and Sales? CRM for Jira - Customers and Sales can feel a bit limited compared to full standalone CRMs. Reporting and analytics aren’t as advanced, and the UI may seem cluttered for non-technical users. Initial setup and customization can also take time, especially for teams new to Jir Review collected by and hosted on G2.com. What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you? CRM for Jira - Customers and Sales solves the problem of scattered tools by bringing customer data, sales tracking, and support tickets into one place. This benefits me by improving team collaboration, giving full visibility into customer interactions, and saving time since everything is managed directly within Jira without switching platform Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Shravankumar L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shravankumar L.") SL Shravankumar L. Information security analyst Enterprise (\> 1000 emp.) 8/13/2025 "Jira CRM Journey: Customers and Sales Simplified" 5/5 What do you like best about CRM for Jira - Customers and Sales? At Capillary Technologies, we handle a large volume of customer requests and sales-related Jira tickets every week. CRM for Jira – Customers and Sales has been extremely useful because it allows us to link customer records directly to Jira issues. For example, when working on an access-related request for a client brand, I can instantly see their past tickets, contact details, and account information without leaving Jira. This helps me respond faster and ensures I have full context before making changes. The integration with our existing Jira workflows also means I can assign, comment, and update both the ticket and customer record in one place, saving significant time during daily operations. Review collected by and hosted on G2.com. What do you dislike about CRM for Jira - Customers and Sales? Honestly, there’s very little to dislike about CRM for Jira – Customers and Sales. At Capillary Technologies, it blends so well into our Jira workflows that it feels like a native feature. The only small thing I could mention is that exploring all the advanced features takes some time because it offers so many capabilities. But in a way, that’s a positive — once you learn them, you realize how much more efficiently you can manage customer and sales data inside Jira. Review collected by and hosted on G2.com. What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you? At Capillary Technologies, one of our biggest challenges was that customer details and Jira tickets were handled in separate systems. For example, if a brand like Peter England raised an access request, I had to check Jira for the ticket details and then open a different tool for customer history. CRM for Jira – Customers and Sales has solved this by bringing both into a single view. Now, when I open a Jira issue, I can immediately see the customer’s contact info, past requests, and related tickets — all without switching applications. This saves me at least 2–3 hours each week, improves response accuracy, and ensures I have complete context before taking any action. It has also made collaboration with our support and sales teams smoother, since everyone can see the same customer data directly in Jira. Review collected by and hosted on G2.com. Show More 9/13/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Joana V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joana V.") JV Joana V. Customer Support Computer Software Mid-Market (51-1000 emp.) 4/8/2026 "User-Friendly with Smooth Onboarding" 5/5 What do you like best about CRM for Jira - Customers and Sales? It is user-friendly and easy for starters. The onboarding experience is smooth. Review collected by and hosted on G2.com. What do you dislike about CRM for Jira - Customers and Sales? I don't have anything that I dislike about CRM for Jira Review collected by and hosted on G2.com. What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you? Solves the problem os scattered customer information. Before, it was hard to track client history, follow-ups and ownership in just one single place. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Akshay S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshay S.") AS Akshay S. Customer Success Lead Computer Software Small-Business (50 or fewer emp.) 4/9/2025 "Powerful CRM Tool Seamlessly Integrated with Jira!!" 5/5 What do you like best about CRM for Jira - Customers and Sales? What I like best about CRM for Jira - Customers and Sales is how seamlessly it integrates customer and sales data directly into Jira. It allows for centralized tracking of customer interactions, sales pipelines, and project progress all in one place. The interface is user-friendly. Also it is ease of implementation. Review collected by and hosted on G2.com. What do you dislike about CRM for Jira - Customers and Sales? To be honest sometimes performance can lag slightly when handling a large volume of customer data. But they have capability to maintain that equilibrium . Review collected by and hosted on G2.com. What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you? CRM for Jira - Customers and Sales helps us keep all customer details and sales tasks in one place, right inside Jira. It saves us time because we don’t have to use different tools. Everyone on the team can see what’s going on, which makes it easier to help customers and work better together. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Muyeen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muyeen B.") MB Muyeen B. Associate data engineer Mid-Market (51-1000 emp.) 7/30/2025 "Best interface for work management and conversation" 5/5 What do you like best about CRM for Jira - Customers and Sales? the interface is well and good enough where we can track the current progrees and ease of integration with version control of ENV Review collected by and hosted on G2.com. What do you dislike about CRM for Jira - Customers and Sales? So far current interface is good.........! Review collected by and hosted on G2.com. What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you? as a employee for me it is helping me in various ways which tracks the current progress and have listed the requirements Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Aman R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aman R.") AR Aman R. Product Manager Enterprise (\> 1000 emp.) 4/10/2025 "It's not there yet, folks are still using Zendesk a lot" 3.5/5 What do you like best about CRM for Jira - Customers and Sales? I think the most liked feature about JIRA CRM is the ability to connect it with the stories and Epics. In our case, it also links directly with the release and customers are aware when a particular raised ticket is going to go to market. Review collected by and hosted on G2.com. What do you dislike about CRM for Jira - Customers and Sales? That it is heavy and costly to set up. Zendesk on the other hand is way easier to setup compared to JIRA CRM. Review collected by and hosted on G2.com. What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you? We have a customer centric b2b sales team, and they get all the feedbacks related to our new versions. Customer regularly asking for the themes and release for their requests, it is very easy to tag under our releases and show them in calls. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Hanumant P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hanumant P.") HP Hanumant P. Customer Success Manager Mid-Market (51-1000 emp.) 4/10/2025 "Fantastic features and Exceptional support" 5/5 What do you like best about CRM for Jira - Customers and Sales? Its task status helps monitor the activities of each task which is helpful for organizational growth Review collected by and hosted on G2.com. What do you dislike about CRM for Jira - Customers and Sales? Its UI is not so attractive so there is a need to do some research on it to look more beautiful. Review collected by and hosted on G2.com. What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you? It's useful in monitoring the status of any task in the organization either it is related to kanban or scrum agile methodologies and it is always benefiting me to measure the the task progress of mine. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Thribuvan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thribuvan B.") TB Thribuvan B. Software Engineer Mid-Market (51-1000 emp.) 4/15/2025 "Perfect tool to work" 5/5 What do you like best about CRM for Jira - Customers and Sales? This tool is so simple to use and we use this tool almost daily. The features are so simple which has helped us to achieve the use case. AI integration for writing comments has become much useful. Review collected by and hosted on G2.com. What do you dislike about CRM for Jira - Customers and Sales? Search engine could have been bit better. AI integration to search engine would be more useful Review collected by and hosted on G2.com. What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you? automation involved in tracking the customers is beneficial for us Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Wasim D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wasim D.") WD Wasim D. Sales Manager Small-Business (50 or fewer emp.) 4/20/2025 "still needs work" 3/5 What do you like best about CRM for Jira - Customers and Sales? Jira is very powerful specially for porject management, hacing a CRM thay's native is great Review collected by and hosted on G2.com. What do you dislike about CRM for Jira - Customers and Sales? I feel like because Jira is more focuised on project management the CRM isn't very user friendly and could use some work Review collected by and hosted on G2.com. What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you? insterad of looking for crm that integrates with Jira, it is native to jira Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite EO Edder O. Data Analytics Manager Mid-Market (51-1000 emp.) 10/8/2024 "User Friendly, Admin Friendly" 3.5/5 What do you like best about CRM for Jira - Customers and Sales? Jira has a very straight forward approach where you can easily track the steps for your implementation. The integration steps for your project can easily be managed by administrators preventing unwanted changes. A great feature is the assignment of tasks that searches within your company directory of active users. You also have the ability to setup all kinds of alerts, and you can easily manage the frequency of those so your inbox is not inundated with too much information. Review collected by and hosted on G2.com. What do you dislike about CRM for Jira - Customers and Sales? If you're too experienced on this software, you might need guidance as it is a little different than other environments that you might have used previously. Review collected by and hosted on G2.com. What problems is CRM for Jira - Customers and Sales solving and how is that benefiting you? Jira helps sorting to arising issues queing them into a level of priority that would be a little more difficult to manage in a different environment Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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