--- title: APS Reviews meta_title: 'APS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 855 reviews by the users' company size, role or industry to find out how APS works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 855 scale: '5' date_modified: '2026-07-13' parent_category: name: HR url: https://www.g2.com/categories/hr --- # APS Reviews **Vendor:** APS **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.6/5.0 **Total Reviews:** 855 ## About APS APS (Automatic Payroll Systems, Inc.) is a type of Human Capital Management (HCM) solution designed to help users streamline payroll and HR processes. This all-in-one, cloud-based platform equips businesses with the necessary tools to manage their workforce efficiently and effectively, catering to a wide range of organizational needs. By consolidating various HR functions into a single platform, APS allows organizations to enhance their operational workflows and improve overall productivity. The APS platform is particularly beneficial for small, mid-sized, and larger organizations seeking to optimize their HR functions. It offers a comprehensive suite of features that address various aspects of human capital management. With dedicated modules for payroll management, HR management, time and attendance tracking, workforce analytics, and benefits administration, APS provides a holistic approach to managing employee-related processes. This makes it suitable for HR professionals, payroll administrators, and business leaders who require a reliable system to enhance their operational efficiency. One of the standout features of APS is its payroll management capabilities, which ensure accurate and timely payroll runs. This includes automatic tax calculations and compliance with federal, state, and local regulations, allowing businesses to navigate the complexities of payroll with ease. The HR management module further supports organizations by offering tools for employee data management, performance tracking, and applicant tracking, thus streamlining the hiring and onboarding processes. Additionally, the time and attendance feature allows real-time tracking of employee hours, integrating seamlessly with payroll for precise wage calculations. Businesses benefit significantly from using APS due to its ability to enhance efficiency and accuracy. By automating payroll and HR processes, organizations can reduce the time and effort required to manage these functions, allowing them to focus on strategic initiatives. The platform's workforce planning tools provide insights into labor costs and headcount management, aiding in informed decision-making. Furthermore, APS helps organizations maintain compliance with ever-changing tax laws and employment regulations, mitigating the risk of penalties and fines. The value that APS offers extends beyond its core functionalities. Its scalable design means that the platform can grow alongside a business, making it a versatile solution for organizations of varying sizes. The user-friendly interface simplifies complex tasks, ensuring that users can navigate the system with ease. APS' guided implementation process ensures visibility, accountability, and long-term success. Additionally, APS provides personalized support and training resources, ensuring that users can maximize the platform's benefits. With seamless integration capabilities with other business systems, such as accounting and ERP software, APS fosters a cohesive workflow that enhances overall productivity. ## APS Pros & Cons **What users like:** - Users praise the **responsive customer support** of APS, highlighting quick and helpful assistance for every inquiry. (125 reviews) - Users praise the **exceptional customer service** of APS, highlighting quick responses and helpful staff support. (44 reviews) - Users value the **intuitive interface and easy setup** of APS, making daily operations smooth and efficient. (41 reviews) - Users value the **exceptional customer service** of APS, noting quick responses and reliable HR support. (32 reviews) - Simple (32 reviews) - Users appreciate the **streamlined payroll process** of APS, facilitating seamless recruitment and employee management. (30 reviews) - Users appreciate the **user-friendly payroll management** of APS, ensuring reliable and efficient processing for their needs. (30 reviews) - Users highlight APS's **quick response time** , appreciating the dedicated support that addresses inquiries effectively and efficiently. (29 reviews) - Efficiency (25 reviews) - Implementation Ease (24 reviews) **What users dislike:** - Users highlight **limited features** in reporting customization, causing delays and challenges in navigating the system. (25 reviews) - Users desire **more customization options** in APS, feeling limited by the current setup for benefits and features. (18 reviews) - Users find APS has **missing features** , like flexibility in employee deletion and report outputs, which hinder usability. (14 reviews) - Feature Absence (13 reviews) - Users find APS to have a **not user-friendly interface** , especially in benefits and training features. (13 reviews) - Users find APS **not intuitive** , struggling with a complicated interface and inadequate training during the transition process. (11 reviews) - Users find **poor customer support** frustrating, citing slow responses and a lack of detailed knowledge. (11 reviews) - Users find **system limitations** frustrating, as they hinder direct updates and restrict access to the full database for reporting. (11 reviews) - Users find the **learning curve challenging** , often struggling to locate features and requiring assistance for setup. (9 reviews) - Limited Capabilities (9 reviews) ## APS Reviews ### 1. Effective, Efficient, and Responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Kendall B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about APS?** APS does a great job of handling payroll for our company. It is very easy to submit our payroll every week and if I ever have any issues or questions, the support team is always responsive and eager to help. The HR functions make it easy to manage enrollments and anniversaries for our employees. Also the reports tab is filled with a ton of options to pull practically any data you could ever need, and it's even got a report builder that you can customize to meet whatever criteria you are looking for. **What do you dislike about APS?** The only downside that I have experienced with APS is that the tracking information for our payroll delivery isn't readily available. It must be requested from the support team. Usually our FedEx delivers first thing the morning after payroll is submitted, but occasionally a new driver will miss our delivery and it is a headache trying to track it down. It would be nice if we could get an automated message with the tracking number when our payroll is sent to the carrier. **What problems is APS solving and how is that benefiting you?** APS has really helped our company streamline our payroll process. We save countless hours every week not having to submit direct deposits, print checks, and send out vouchers. **Official Response from RebeccaGrace Kimball:** > Thank you for your detailed review of APS, Kendall! We're thrilled that our payroll handling, responsive support team, HR functions, and comprehensive reporting capabilities are meeting your needs and simplifying your processes. We appreciate your feedback and will pass it along on the availability of payroll delivery tracking information. It's great to hear that APS has streamlined your payroll process, saving you significant time each week. Your satisfaction and the efficiency of your operations are our top priorities. Thank you for choosing APS, and we're here for any further support you may need. ### 2. Ease of use/access when managing **Rating:** 5.0/5.0 stars **Reviewed by:** Nick H. | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about APS?** APS is very user friendly and simple for staffing **What do you dislike about APS?** Being technology based it is at the mercy of the internet quality. An offline continution would be perfect. **What problems is APS solving and how is that benefiting you?** Iniformity first and foremost, then I would have to say paper work reduction/use of paper products. The hiring process, when staff use it correctly is quick and seamless. **Official Response from Rachel Maner, CDMP:** > We appreciate your feedback on APS, Nick. It's great to hear that APS is helping with uniformity and reducing paperwork. We will take your comments into account as we continue to improve the platform. ### 3. APS makes HR and Payroll extremely efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Suzanne L. | Dire3ctor of Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about APS?** APD is simle and intuitive to use. If there is a task that is not cleare, the online search, help files and support team are super efficient. During the set up the implememtaton team and training personnel were very patient and able to address any quetions or concerns I had. **What do you dislike about APS?** Sometimes it is a puzzle to figure out how to do something. But when eeded, the support team is there to help. **What problems is APS solving and how is that benefiting you?** Not only did APS save us many hour each week on processing payroll, it makes it simple to send out communicaton to our entire team. **Official Response from Casey Chaudoir, MBA:** > We're thrilled to hear that APS has made HR and Payroll efficient for you. Our team is dedicated to providing intuitive software and efficient support! Thank you for your review, and have a great day. ### 4. Customer Service Beyond Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about APS?** The technology and customer service. APS has figured out how to keep payroll simple and is always there when I need them with unmatched support. **What do you dislike about APS?** While more of an inconvenience, I would like to be able to view/download a PDF version of pay statements and tax forms on their APP. I'd also like to be able to upload payroll entries **What problems is APS solving and how is that benefiting you?** Besides helping me manage my payroll and file my taxes, APS provides me with my QuickBooks journal entry export and the online reporting I need to manage my general ledger. **Official Response from Rachel Maner, CDMP:** > Thank you so much for your wonderful review! We're glad to hear that APS has made your payroll processing simple and that support is always there for you. We will pass along your feedback regarding downloadable PDF statements and forms in our mobile app. Thank you for being a valued APS customer. ### 5. Professional Reliable and Dependable **Rating:** 5.0/5.0 stars **Reviewed by:** Milissa B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about APS?** Each team member that I have interacted with has made me feel like I am the #1 priority. If they don't know an answer, then they do thier best to find someone that does. **What do you dislike about APS?** I don't like how I have to submit work orders for deductions for payroll and deductions that are state specific and legally required are not always known by APS. I think that I should be able to set up my own deductions and not have to wait several pay periods for them to show up. **What problems is APS solving and how is that benefiting you?** HR & Payroll all in one **Official Response from Casey Chaudoir, MBA:** > We are thrilled to hear that you have had positive interactions with our team members. We strive to make every customer feel like a top priority! ### 6. Review the COTK **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about APS?** Guide you through, and have a team to assist you. The team that I rely on has been phenomenal. **What do you dislike about APS?** Create a list or outline of what is needed during our onboarding process. It can be easy to get lost on what we need to do and what has been done. It would be easier for me to check it off: this has been done and this is still needed. **What problems is APS solving and how is that benefiting you?** Just questions and they have been great at answering anything we need. **Official Response from RebeccaGrace Kimball:** > Thank you for taking the time to review us. We're glad our support team has been helpful during your onboarding. Your idea for a clearer onboarding checklist is valuable, and I will definitely pass along the feedback. We're happy to hear our team has been great in answering all your questions. Thank you for being a valued APS customer! ### 7. The transition to APS has been great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about APS?** The set up & training was comprehensive. The training facilitator, Ashley Bullock, and the project manager, Sarah Burkholder listened to my needs, went above & beyond to ensure my understanding, and got us up and running. Our Account Team is very responsive to any questions or additional needs. **What do you dislike about APS?** It took a little bit to remember all the menu options & sequence of selections to complete a payroll batch. **What problems is APS solving and how is that benefiting you?** I want to use APS for Onboarding & Performance Management, but I can't seem to find the time. **Official Response from Rachel Maner, CDMP:** > We are thrilled to hear about your positive experience with APS! We're glad to know that our team, especially Ashley and Sarah, provided you with comprehensive training and support. Thank you for your feedback on the menu options; we will take that into consideration. Regarding your interest in using APS for Onboarding & Performance Management, we understand that finding the time can be challenging. Please reach out to us, and we will be happy to discuss this with you. Thank you for choosing APS! ### 8. Helpful in everyway **Rating:** 4.5/5.0 stars **Reviewed by:** Tyra K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about APS?** My trainers and support team at APS have been such an amazing team to work with. I was sckeptical at first because they were requiring a lot of information about a lot of different aspects from my company but with the help of the team we were able to get things set up and moving in the right direction. I am so happy with our decision and life has become so much easier as far as time management and payroll. **What do you dislike about APS?** There is nothing that I would say that I do not like, setup was a little tretcherous but overall I am very pleased now that all of that is behind me. **What problems is APS solving and how is that benefiting you?** They are making sure that my taxes are paid on time, they are handling time management for employees that I do not get to see on a daily basis. **Official Response from RebeccaGrace Kimball:** > Tyra, thank you for your review and for sharing your experience with APS! We're thrilled that our training and support team provided you with the guidance needed to set up and utilize our system. We understand that the initial setup process can be demanding, and we appreciate your patience and perseverance through it. It's great to hear that you're now pleased with the results and that life has become easier regarding time management and payroll. We're glad to know APS is effectively managing your taxes and employee timekeeping, especially for those you don't see daily. Streamlining these processes for your convenience and peace of mind is our goal. Thank you for choosing APS and being a valued customer! ### 9. Love APS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about APS?** APS is ready and available to help anytime. It is nice for the tickets to go in to someone who is available rather than having a specific person to rely on **What do you dislike about APS?** It is fairly common but not being able to terminate people until their last pay check has been an issue. **What problems is APS solving and how is that benefiting you?** It has been really nice having all the HR core pieces in one software with the employee being able to see and be reminded of the last document. **Official Response from Joelle Cullimore:** > Sam, thank you so much for the time you took to leave us a review. We are happy to hear that our support structure has been so helpful to you. We have passed along your feedback about termination to our development team. Thank you for being an APS customer! ### 10. Payroll **Rating:** 4.5/5.0 stars **Reviewed by:** Puja P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about APS?** Most useful is User- Friendly , and E-verification system is really good. **What do you dislike about APS?** Onboarding process we are not sure yet how it's going to work about signing the policy and documents.Overall good experience. **What problems is APS solving and how is that benefiting you?** solved so many queries while imlement at first stage. **Official Response from RebeccaGrace Kimball:** > Puja, thank you for taking the time to write a review! We're glad you find APS user-friendly and appreciate the E-verification system. We value your feedback on the onboarding process and will work to ensure it meets your needs. It's great to hear that APS has helped solve many queries during the implementation stage. Thank you for being a valued APS customer! ### 11. Benefits Administration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2019 **What do you like best about APS?** I like that APS Payroll has an integrated Payroll and HR system - and that I can manage the individual enrollments for our employees. I also like that I can load all of our benefit documents into the system, which allows our employees access to the information at any time. **What do you dislike about APS?** I wish our benefit plan setup would allow more customization, such as editing coverage & benefit option titles and allowing us to add an amount to our opt-outs (as our employees receive cash in-lieu of electing certain benefits). I would also like to be able to change an employee's benefits - versus terminating current coverage and adding coverage with the changes. **What problems is APS solving and how is that benefiting you?** Easily administer the majority of our benefits and enrollments. **Official Response from Nicholas Jones:** > Your review is much appreciated! We're glad to hear you're happy with the intuitive design of our platform and our system has reduced your errors. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! ### 12. Timely and effective support **Rating:** 5.0/5.0 stars **Reviewed by:** David M. P. | Shareholder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about APS?** I am a small business and not a large APS account, but I have a dedicated support team always available to provide timely and effective support. I find the software easy to use and user friendly, so I don't have to use support often. **What do you dislike about APS?** I think the reporting module can be improved, but when I've had an issue, a support team member was able to walk me through the fix. **What problems is APS solving and how is that benefiting you?** Easy to process payroll and all tax compliance **Official Response from RebeccaGrace Kimball:** > Thank you, David, for writing us a 5-star review! We are glad that when you need help, your dedicated support team is there to help you. We are happy to hear that our platform has been easy to process payroll and tax compliance. Thank you for being a valued APS customer! ### 13. Customer Service means everything **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about APS?** The customer service is the best. They are so fast and efficient with any problem or concern I have. **What do you dislike about APS?** The report builder option is a little involved and confusing. That could be more stream lined. **Recommendations to others considering APS:** Their customer service is the best. Products may vary but when it comes down to it the customer service is what makes the difference. **What problems is APS solving and how is that benefiting you?** Making payroll run smoothly. Time tracking and benefits admin. They do it all **Official Response from Jennifer Fatz Gokey:** > We appreciate your positive review! We're glad to hear our unified platform has made processing payroll a breeze and our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS! ### 14. APS is user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Jared A. | Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about APS?** APS is user friendly and when you have questions the staff is friendly and helpful **What do you dislike about APS?** At the moment I have no complaints to speak of. **What problems is APS solving and how is that benefiting you?** APS is more cost effective than previous HR company **Official Response from Rachel Maner, CDMP:** > We're thrilled to hear that you find APS user-friendly and that our staff has been helpful, Jared! Thank you for your positive feedback. ### 15. The most accomidating and accurate payroll system **Rating:** 5.0/5.0 stars **Reviewed by:** Rosa P. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about APS?** They respond quickly and to the point Very easy to use. **What do you dislike about APS?** Nothing all great. I have had no issues. **What problems is APS solving and how is that benefiting you?** The ease of doing payroll for multiple.locations And running reports for deductions and 401k applications **Official Response from Rachel Maner, CDMP:** > Thank you for your positive review, Rosa! We're glad to hear that you find our payroll system easy to use and that it meets your needs for multiple locations and report generation. We appreciate your support! ### 16. Moving to APS was the best decision we made. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about APS?** We started with payroll but wanted to integrate benefits, applicant tracking, performance reviews and COBRA. They have done an excellent job in all areas. It is easy to use and no matter what the question, someone has responded quickly and with correct answers. **What do you dislike about APS?** Building the carrier connections has taken longer than we thought. **What problems is APS solving and how is that benefiting you?** It is truly integrated and has been easy to use and easy to teach someone new. **Official Response from Rachel Maner, CDMP:** > Thank you for your feedback! We understand the importance of carrier connections and are continuously working to improve this process for our customers. ### 17. The best customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2020 **What do you like best about APS?** APS Payroll Solutions is very user friendly and they have the best customer service agents. I never have a bad experience when I have a question or issue. **What do you dislike about APS?** I don't love the Report Builder. It's sometimes difficult to get the specific information I need in one report. **What problems is APS solving and how is that benefiting you?** APS Solution helps to eliminate human errors when processing payroll. Also their reports make it easy to do ACA and EEOC reporting. **Official Response from Rachel Maner, CDMP:** > Thank you for your positive review! We're so glad to hear that your dedicated support team is helpful and our Payroll solution has eliminated errors. We would love to get more details from you on what we could do to make the Report Builder more intuitive. If you would like to share your thoughts, please reach out to Amanda Richards: arichards@apspayroll.com. We appreciate your time and thank you for being an APS customer. ### 18. Interaction with APS **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about APS?** APS being the smaller size payroll company allows the attention that we appreciate having at our fingertips. The TLC that we've received is great. **What do you dislike about APS?** Generic emails that may not be applicable are sent out. ie. filling out Florida paperwork for e-verify meanwhile e-verify is only required if we have more than 25 employees in Florida. This information is even listed in the email. The application is not able to do as many imports and exports as we were able to do with ADP. Further, we were promised a click of a button to generate entries to our Intacct system. After close to 4 years, we are still manually tweaking the entry in order to make it balance for Intacct import. **What problems is APS solving and how is that benefiting you?** APS is able to trouble shoot and resolve the issue at hand. But, I don't find that we are seeking the root cause and fixing the issues from a long term perspective due to limited resources. **Official Response from RebeccaGrace Kimball:** > Thank you for taking the time to review APS! We're happy to hear that your customer support team has been there to help at your fingertips. I understand your frustration with generic emails that may not be applicable to your situation and the limitations in imports/exports compared to your previous provider. It's disappointing that the promised seamless integration with Intacct hasn't been fully realized after several years. Since you did not provide your name, we can't contact you to solve this problem. Please contact our VP of Client Support - April Remedies, at aremedies@apspayroll.com. Thank you for being a valued APS customer! ### 19. APS is easily the most all inclusive payroll company out there. **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about APS?** Their support team is one of the best support teams I've worked with. Their systems and processes are quick and easy to use. Reports generated are very detailed and I love the customization of their tools. **What do you dislike about APS?** Unfortunately, they are very quick to take aware all of their tools. Once you display signs of difficulty they would much rather push everything back on to the user than provide their support. **What problems is APS solving and how is that benefiting you?** APS fully integrated on ourboarding and payroll systems. It seemlessly would input a new hire into our database and payroll was very quick and easy to run. If they didn't have a prebuilt report, you can customize your own for any documentation needed. **Official Response from RebeccaGrace Kimball:** > Thank you for your review! It's great to hear that you've had a positive experience with APS, particularly with the support team and user-friendly systems. However, I'm sorry to hear about your frustration with their responsiveness when encountering difficulties. Your feedback provides valuable insights into the strengths and areas for improvement of APS. Thank you for being a valued APS customer! ### 20. APS is a very user friendly, all in one HRIS solution for our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about APS?** User friendly All in one solution Top-notch customer service **What do you dislike about APS?** Some of the reporting options are a bit confusing **What problems is APS solving and how is that benefiting you?** Makes the onboarding process so much easier and less time-consuming. **Official Response from Rachel Maner, CDMP:** > Thank you so much for your 5-star review, Michelle! We are so glad to hear that are benefiting from our user-friendly software and personalized support team. We would love the opportunity to speak with you about your reporting usage and identify potential ways to help. Feel free to reach out to your support team to get the conversation started. Thank you for being a valued APS customer. ### 21. wonderful service and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about APS?** great customer service, always there to help you **What do you dislike about APS?** have not had a negative experience, very user friendly **What problems is APS solving and how is that benefiting you?** ease of use, quicker payroll **Official Response from Rachel Maner, CDMP:** > Thank you for your positive review! We're delighted to hear that our support team is delivering the timely and responsive service you deserve. We appreciate your trust in APS and look forward to continuing to provide you with a great experience! ### 22. I have been with APS 16 years now ,APS is ALWAYS there for me !! **Rating:** 5.0/5.0 stars **Reviewed by:** Sherri L. | CEO / Owner of Company, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about APS?** If I call for something always someone is there to get back with me and help me resolve any issues. The Best always ! ๐Ÿ’• **What do you dislike about APS?** Nothing honestly,,, APS just a phone call away n I love that !๐Ÿ’œ **Recommendations to others considering APS:** Try it you will NOT be disappointed!! **What problems is APS solving and how is that benefiting you?** If I canโ€™t figure out out to run a report they will help me thru the steps to find what I need and get resolved quickly for me ! All the way up to the original guy when this all started 12 years ago even helped me One Saturday for a problem and that says a lot that he returned my call !!!! And took the time for me ! **Official Response from RebeccaGrace Kimball:** > Sherri, thank you for the great review! We are happy to hear our customer service and dedicated support team are responsive! We appreciate your years as a valued APS customer, and we hope you continue to experience nothing but positive and timely responses from APS. ### 23. Good value for the cost but some issues with Quickbooks Online integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about APS?** I am an accountant for several companies that use APS Payroll. While I do not run payroll, I use APS on a weekly basis for reporting and importing payroll data into the books. Given the scope of service APS provides to my clients, I feel that the cost is extremely reasonable. The service is also reliable. After using APS for nearly a decade, I can only recall one or two instances when payroll did not run on time. I also find their customer support to be responsive, although more technical issues can prove tricky to solve. **What do you dislike about APS?** I have had some issues with exporting data into Quickbooks Online - specifically with companies that use class tracking in their payroll runs. It's not an insurmountable issue, but, last I checked, the documentation provided on the APS website is inaccurate for these circumstances and, even after a very lengthy correspondence, APS support could never fix the issue. I did, however, find a workaround with which I am reasonably satisfied. This shouldn't be an issue for Sage users, as I believe APS offers direct integration with that software. **What problems is APS solving and how is that benefiting you?** The GJE exports for Quickbooks are helpful and have been a huge time saver. That said, it did take a while to figure out how to handle these with payrolls that use class tracking. **Official Response from RebeccaGrace Kimball:** > We appreciate your honest feedback. Our direct integration with QuickBooks is launching soon. Once it's available, we'll provide documentation in the Help Center on how to set up the integration. You can reach out to your support team with any questions during the integration setup. Thank you for being a valued APS customer. ### 24. Easy to use, user-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about APS?** APS is extremely user-friendly. Integration and implementation did take some time, but it was a very easy transition afterward. I use the program daily. If there are any issues, your account team responds quickly to messages. We researched and met with several companies before choosing APS. I would make the same decision if I had it to do over. **What do you dislike about APS?** There are features I don't use through APS, but there is nothing I dislike about those I do use. **What problems is APS solving and how is that benefiting you?** Before APS, we used a time clock and payroll was done through Quickbooks and our accountant. Now, I have all of that in one place with the addition of HR features and performance management. **Official Response from RebeccaGrace Kimball:** > Sarah, thank you for sharing your experience with APS! We're delighted that you find our platform user-friendly and that our team's responsiveness has been beneficial. We're glad to hear that APS has effectively integrated your payroll, HR, and performance management, streamlining your processes in one efficient system. Your satisfaction and success with APS are our top priorities. Thank you for choosing APS! ### 25. APS Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about APS?** It is easy to access through the app and online. **What do you dislike about APS?** It is hard to navigate time off into the next year before the new year begins. It is also hard to add time off after the pay period is over. **What problems is APS solving and how is that benefiting you?** Keeping up with employee time off. It has been a great help with this. **Official Response from RebeccaGrace Kimball:** > Thank you for your feedback on APS. We're glad our platform is easily accessible to you. We appreciate your input regarding the challenges in managing time off, and I will pass it along. We're happy to hear that APS is effectively assisting with tracking employee time off. Thank you for being a valued APS customer! ### 26. APS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about APS?** Ease of use. More user friendly than previous system. Helpful during implementation and after. **What do you dislike about APS?** So far, I've been happy with all the areas I have used **What problems is APS solving and how is that benefiting you?** We have not encountered problems yet. WE hope to begin using onboarding, application tracking, etc but have not had time to move in that direction. **Official Response from RebeccaGrace Kimball:** > Thank you for taking the time to write a review! We're delighted to hear about your positive experience with the ease of use and helpful support from APS. It's great to know you're satisfied with our system. We look forward to assisting you as you explore additional features like onboarding and application tracking. We're here for any support you need as you continue to use APS. ### 27. APS Review **Rating:** 5.0/5.0 stars **Reviewed by:** Carrie Dale P. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2020 **What do you like best about APS?** I have enjoyed the connectivity of APS directly to Sage Intacct. This makes my life so much easier. I also like how everything is managed by the employee directly. This allows for our HR team to focus on more pressing items versus admin tasks. **What do you dislike about APS?** I think the custom reporting could be easier/better to obtain the information for certain needs. I also wish I could call for help vs. submitting a ticket. **What problems is APS solving and how is that benefiting you?** We have automated and streamlined so many processes with the use of APS, including retaining all employee documents electronically. It has been wonderful! **Official Response from Joelle Cullimore:** > Thank you for your review, Carrie! We're glad to hear that our payroll and HR platform integrations have been so helpful and that our system has helped automate your team's workflows so they can be more strategic. We will definitely pass along your feedback regarding our Report Manager. We appreciate your time and thank you for being an APS customer. ### 28. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Anna M. | HR , Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2018 **What do you like best about APS?** Super easy for employees to clock in and out of. Simple and intuitive! Also very simple for admin to operate. The support team is amazing! I cant say that enough. Whether it is small problems or really complicated issues, they are also ways there to help us and answer our questions!! **What do you dislike about APS?** Havig to keep someone on active when they have been terminated or they wont recive their direct deposit. It can get easily ove looked esspecially if they are on salary. **What problems is APS solving and how is that benefiting you?** Changes in Handbooks...APS makes it super simple to get electronic signatures to make sure everyone has seen the changes. **Official Response from RebeccaGrace Kimball:** > Thank you for your excellent review, Anna! We're thrilled to hear about the ease of use and intuitiveness of our product for both employees and admins. Your praise for our support team is greatly appreciated, and we're proud to be there for you in solving any issues. We acknowledge your feedback regarding the handling of terminated employees and direct deposits. We're looking into ways to streamline this process to prevent any oversight. We're also glad that APS simplifies the process of updating handbooks and gathering electronic signatures. Thanks again for choosing APS. ### 29. Great Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about APS?** The customer service is amazing. From the initial sales pitch, through all of the set up, the response was very quick and kind. Also, being in Ohio, we have a lot of small cities with their own taxes along with school district taxes. They helped put this all together and has been on top of our Unemployment payments as well. We have been using them for 7 months now, and we are very pleased! Also, the app for employees to access their paystubs is very user friendly. **What do you dislike about APS?** Somtimes the reports are a little tough to figure out, but again, with customer service being so quick, it did not really hinder anything **What problems is APS solving and how is that benefiting you?** All of our payroll issues. At some point we would like to integrate the time/attendance feature and possibly HR. We were working with a terrible payroll company before where we were the middle-man in order for our employees to get paid. Sometimes payroll would take 2 days to get it all set up. With APS, I can complete payroll in 15-20 minutes, and that is only because I need to add up our time cards manually. (We currently do not have the time/attendance option). Also, we currently have 4 companies through APS and we can very easily toggle between the companies as all one login. **Official Response from RebeccaGrace Kimball:** > Catherine, thank you for taking the time to write us a review! We are so happy you've had great experiences with our customer service. We are glad to hear that you reach out to your dedicated support team even when you need guidance. We love that our system has helped with all your payroll needs and has saved you time! We look forward to working with you in the future. Thank you for being a valued APS customer. ### 30. Customer Service is Excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Vincci W. | Administrative Chair, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about APS?** Customer Service is top notch! I have used other payroll programs with delayed customer service requests but APS responds within a few hours and you can reach someone directly if you call them! I have also worked with the same representative and they are patient when I have questions and help me solve my issues. **What do you dislike about APS?** Their portal might require you to make several clicks before you get to where you want to and might not look as clean or modern as some other programs. **What problems is APS solving and how is that benefiting you?** APS provides a great onboarding portal that I can customize. **Official Response from RebeccaGrace Kimball:** > Thank you for taking the time to write a review! We're thrilled our customer service has met your expectations with its promptness and personal touch. We appreciate your insights on our portal's navigation and design. Your suggestions are crucial for our ongoing efforts to enhance user experience, and I will pass along your feedback. We're happy to hear our customizable onboarding portal is serving you well. Thank you for being a valued APS customer! ### 31. Easy to use payroll processing service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about APS?** Simple website to do my payroll. It can do direct deposit and provides a tax impound feature, it also does quarterly reports and W-2 at yearend. **What do you dislike about APS?** There is nothing to dislike about this service. **Recommendations to others considering APS:** This is a great product and the price is right. **What problems is APS solving and how is that benefiting you?** They processing my payroll, at a great price. We do not offer benefits, so I only use the payroll service which includes the benefit of having my taxes impounded and quarterly reports and W-2's processed for me. **Official Response from RebeccaGrace Kimball:** > Thank you for your positive review of APS! It's great to hear that you find the platform simple to use for payroll management, with features like direct deposit and tax impounding. Thank you for being a valued APS customer! ### 32. Straightforward, Easy to Use, Great Servie **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about APS?** Fantastic easy to use and intuitive platform. May not have as many integrations or frills as other providers, but big cost savings against larger competitors. We had a lot of customer service issues with our previous provider and APS has gone above and beyond our expectations - extremely friendly and helpful staff. **What do you dislike about APS?** Implementation took longer than expected. They pull in specialists for various modules (benefits, carrier connections, applicant tracking, onboarding) and stack them sequentially rather than parallel. It makes it so it's not overwhelming, but feels more drug out than it needs to be. **What problems is APS solving and how is that benefiting you?** Nicely integrated system. Applicant Tracking/Onboarding uses a 3rd party tool, but speaks to the main platform pretty seamlessly. We have fairly complex payroll needs that are able to be handled fairly easily in the platform. **Official Response from RebeccaGrace Kimball:** > Thank you for taking the time to review us! We're glad our platform's ease of use and our customer service team have met your expectations. Your feedback on the implementation process is valuable, and we're continually working to optimize it. It's great to hear our system is effectively managing your complex payroll needs. Thank you for being a valued APS customer, and we're here to support your continued success. ### 33. Functional - but lacking modern UI **Rating:** 2.5/5.0 stars **Reviewed by:** Kevin B. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about APS?** The payroll portion is easy and integrates with my system - which is the reason I got it. Customer support is helpful though. **What do you dislike about APS?** The interface/UI is far behind competitors in terms of ease of use. Administering HR/Benefits is not intuitive versus some of the other offerings out there. The reporting sytem is clunky, and also not intuitive. **What problems is APS solving and how is that benefiting you?** APS is combined with R365. I didn't choose it specfically - it was bundled with R365. The problem being solved was integrated our hiring/onboarding/payroll to reduce admistrative burden. That goal was acheived. **Official Response from RebeccaGrace Kimball:** > Kevin, thank you for your feedback on APS. We're glad that the payroll integration and customer support meet your needs. Your input on improving our UI and HR/Benefits administration is noted. We're actively working to enhance these aspects for a better user experience. We're happy to hear APS has streamlined your hiring, onboarding, and payroll processes with R365. Thank you for being a valued APS customer! ### 34. Easy to use with a user friendly dashboard **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about APS?** I am able to see all of my HR needs in one location. **What do you dislike about APS?** Sometimes it can be confusing navigating the documents section of the platform. **What problems is APS solving and how is that benefiting you?** APS has helped improve the overall payroll process. **Official Response from Rachel Maner, CDMP:** > Thank you for sharing your positive experience with APS. We're committed to providing a seamless HR solution, so thank you for sharing your feedback regarding the navigation of the documents section. We will take it into consideration for future improvements to the platform. ### 35. APS- Like Piloting a Spaceship **Rating:** 3.5/5.0 stars **Reviewed by:** Carmen J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about APS?** APS is organized and customer support is typically efficient. **What do you dislike about APS?** Although very customizable, it's easy to overlook features and not use the system to it's full potential. **What problems is APS solving and how is that benefiting you?** APS solves fast and efficent access to employee information and tracking. **Official Response from Casey Chaudoir, MBA:** > Thank you for your positive comments about APS being organized and efficient. We appreciate your feedback regarding the challenge of overlooking features in a customizable system. We're happy that APS provides you with fast and efficient access to employee information and tracking! ### 36. Wonderful payroll program. Support team is on point. **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about APS?** Customer service is by far the best thing about APS Payroll. Team 10 is the best! Anytime I run into a scenario that I don't understand, they are always there and ready to help walk me through it. The program is fairly simple to navigate. Reporting is great and exportable into other programs. We are very happy with the service. **What do you dislike about APS?** I wish they were local to our town so I could take team 10 out for lunch. **What problems is APS solving and how is that benefiting you?** APS Dimensions is helping us keep up with the hours and locations of our employees as they go from project to project. We can easily pull up a report of time worked per employee for each location we serve. In addition to dimensions, payroll is easy to do and simple to set up. **Official Response from RebeccaGrace Kimball:** > Kimberly, we're happy to hear that your dedicated support team has been there to help you. We're so glad that you're benefiting from APS Dimensions. We appreciate you taking the time to write us a review. Thank you for being a valued APS customer! ### 37. Highly Recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about APS?** There are many things I like about APS, but my favorite thing is the customer service. Signing up for a new payroll service is a bit nerve-racking, however our APS customer service team has been nothing shy of amazing. They are patient, quick to respond, and the resolutions or answers are fast. They are polite, professional, and genuine. **What do you dislike about APS?** There is nothing I dislike about APS. If I had to come up with an improvement I would suggest an affordable online compliance learning platform that highlights healthcare compliance. **What problems is APS solving and how is that benefiting you?** Having a reliable platform where several elements are included has been wonderful. It was important to us that our employees found the platform easy to use, and APS has accomplished this goal. **Official Response from RebeccaGrace Kimball:** > Thank you for your kind words about APS! We're thrilled to know our customer service team has provided you with excellent support during your transition to our service. Your suggestion for an affordable online compliance learning platform, especially for healthcare, is greatly appreciated and something we'll consider for future enhancements. We're delighted that APS' user-friendly platform is meeting your needs and making things easier for your employees. Your satisfaction is our top priority. Thanks for choosing APS, and we're here for any further support you need. ### 38. Customer Service **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about APS?** It is user friendly and has a lot of features to make basic payroll accounting easy. **What do you dislike about APS?** Customer Service is lacking in attention to detail, timeliness, and knowledge. **What problems is APS solving and how is that benefiting you?** We currently have an issue with some of our tipped employess that we are working with APS and R365 on but it has been going on for 6 months without a resolution and we continuly are finding more issues. We use this program daily and it has some great features, but are frustrated that we are paying for a product that I am having to manually do right now and have for several months. **Official Response from RebeccaGrace Kimball:** > Thank you for taking the time to review APS. We're happy to hear that the system is user-friendly. I will pass along the feedback to our customer service team. Since you did not leave your name, we would love for you to contact our VP of Client Support - April Remedies, aremedies@apspayroll.com. She will be more than happy to help resolve that issue. Thank you for being a valued APS customer! ### 39. Product Review **Rating:** 4.0/5.0 stars **Reviewed by:** Maisha H. | Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about APS?** This system has all the necessary componets of an effective and efficient HRIS. The customer service is fast and responsive and they work to quickly resolve issues. **What do you dislike about APS?** Report customization could use improvement. While there are lots of reports that capture lots of data, we have found that creating a report that includes different elements of different reports requires development, even though there is a report builder feature. **What problems is APS solving and how is that benefiting you?** Streamlined recruiting and onlineprocess and applicant tracking system. **Official Response from RebeccaGrace Kimball:** > Maisha, hank you for your review! We're pleased that APS is effectively serving your HRIS needs and that our customer service has been responsive. Your input on enhancing our report customization is valuable, and we're actively working to improve this feature. We're glad to have streamlined your recruiting and applicant-tracking process. Thank you for being a valued APS customer. We look forward to working with you in the future! ### 40. Robust payroll system; have partnered with APS for 8 years now. **Rating:** 4.5/5.0 stars **Reviewed by:** LAURA R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about APS?** Easy to use. Time and attendance, and employee portal are nice, simple features. **What do you dislike about APS?** Report builder is sometimes difficult to use and create new reports. Data input is autosaved and wish I had the option to choose to save as a feature. **What problems is APS solving and how is that benefiting you?** When I arrived at our company a little over ten years ago, payroll was being administered and processed manually. APS has really streamlined our processes and has the capability of streamlining more. **Official Response from RebeccaGrace Kimball:** > Thank you for your continued partnership with APS over the past 8 years, Laura! We're thrilled to hear that you find our system easy to use, with time and attendance and employee portal features meeting your needs. We appreciate your feedback on the report builder and the autosave function and will pass it along. It's great to know that APS has significantly streamlined your payroll processes since transitioning from manual administration. Thanks for choosing APS, and we look forward to many more years of partnership. ### 41. Good Payroll system that meets our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Ardie A. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2020 **What do you like best about APS?** Automated solution has allowed us to move to electronic onboarding, electronic benefit renewal process and flexible system that integrates well with our Intacct GL. Customer support is responsive and employees have all of their needed information through their portal **What do you dislike about APS?** Initial Setup was time consuming and requirede alot of input to get GL integration completed **What problems is APS solving and how is that benefiting you?** Manual paper process replacement. Onboarding automations. Online benefit enrollment process autoimation and automated feeding of general ledger. **Official Response from RebeccaGrace Kimball:** > Ardie, thank you for sharing your APS experience. We're pleased that our automated solutions and customer support are enhancing your HR processes. Your feedback on the initial setup is invaluable, and we're committed to streamlining this process. Glad we've helped transition from manual to automated systems. We appreciate your trust in APS. ### 42. The APS Team is very helpful and friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about APS?** The APS Team is very helpful and friendly. Customer Support: No matter what I need help with, the APS team always helps me through it and answers any questions. **What do you dislike about APS?** The delay. Since we communicate via email, there is always a delay, which is inconvenient when working with a tight deadline. **What problems is APS solving and how is that benefiting you?** Helps us maintain personnel records and manage HR documents. **Official Response from Casey Chaudoir, MBA:** > We're glad to hear that you find our team helpful and friendly. We strive to provide excellent customer support! ### 43. APS is a great software and the team always super helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya D. | Senior Finance Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about APS?** Anytime we need assistance with something new or any type of issue APS team is always ready and available. We have not had a problem yet that has not been resolved. **What do you dislike about APS?** We have not had any issues or encounters that we dislike. I would however like to be able to add my own locations. Maybe this could be a recommendation. **What problems is APS solving and how is that benefiting you?** APS is currently setting up new deduction codes for us. **Official Response from RebeccaGrace Kimball:** > Tanya, thank you for your kind words about APS and our team. We're thrilled to be consistently helpful and effective in resolving your needs. Your suggestion for adding locations is noted and appreciated โ€“ we're always looking for ways to improve. We are glad to support you with new deduction codes, and we look forward to continuing to work with you in the future! ### 44. Wish it could do more **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about APS?** I love the APS help desk feature. There are so many times that I reach out and the help desk employees have been amazing! **What do you dislike about APS?** I feel that I really have to work to get the information I want. I spend time manually building reports because the system cannot pull the information I need. I wish there were better report features and abilities to have employees sign and fill documents within the system. **What problems is APS solving and how is that benefiting you?** I like that it is all within the same system and I do not need to use other systems. However, I am actively looking for supplemental services to meet my need.s **Official Response from RebeccaGrace Kimball:** > Thank you for your review of APS! We're glad that our help desk has been a valuable resource for you. Your feedback on the need for enhanced reporting capabilities and document management within the system is noted. We're actively working to improve these features to better meet your needs. Thank you for being a valued APS customer! ### 45. Great software and even better support **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about APS?** APS has done a fantastic job integrating into our systems and making the transition smooth. Then they were great at adding our new 403b provider into the process. Now thanks to APS, our entire payroll function is seamless, from timecards and time off requests through tax and fringe payments to our financial systems. The staff like the employee portal, and HR loves the communication tools. Additionally, when an issue comes up, the support team at APS has been swift in talking us through the steps or making needed modifications to our settings. Enrolling with APS has exceeded my goals. **What do you dislike about APS?** My only dislike is more about change versus a dislike. We are more accustomed to employees approving their timecards before the manager does. APS process has this the opposite way. **What problems is APS solving and how is that benefiting you?** The primary objective of transitioning to APS was to create redundancy for our organization. We are a non-profit and work diligently to maximize the spending on our senior clients. Therefore, we have a small finance department and needed a means to create a contingency plan for payroll processing cost-effectively. We moved our in-house processing and payments to another cost-effective organization, but the performance and support were considerably lacking. Now with APS, I can process payroll remotely or have the support to help walk the HR Director through processing. Either option is simple to implement and ensures no problems or late payments. **Official Response from RebeccaGrace Kimball:** > Thank you for taking the time to write a 5-star review, Andrew! We are happy to hear that your transition went well. We are also glad that your dedicated support team has been there to help you with making changes to settings. I'm sorry you don't like how managers approve the timecards first, we will take that into consideration. We are glad with APS, you are now able to process payroll remotely. We look forward to working with you in the future. Thank you for being a valued APS customer! ### 46. Highly disappointed **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about APS?** The demos. Make the software look amazing from a payroll AND HR perspective. **What do you dislike about APS?** False advertising about the capabilities of the system. **What problems is APS solving and how is that benefiting you?** None. After my consulting ended, the company experienced so many issues with implementation that they pulled the contract. **Official Response from Rachel Maner, CDMP:** > We're sorry to hear about your negative experience. Our goal is to always have an open and honest dialogue with our clients to ensure that we are providing accurate information about our system's capabilities. We will investigate the issues you encountered during implementation. ### 47. New features all the time! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about APS?** Work with real-life people whether over the phone or chat. They're quick to respond and they're constantly updating features to make the system more user-friendly. They actually ask for your feedback when testing new features. **What do you dislike about APS?** Some of the performance review features could be more useful if they were able to be more customizable, there aren't many options when creating templates. Also, the way you save the templates could be more user-friendly. But considering they take your feedback into consideration, I assume this will be fixed soon. **What problems is APS solving and how is that benefiting you?** Combining my HR needs in one system. **Official Response from RebeccaGrace Kimball:** > Thank you for your positive review! We're glad our real-life support and continuous feature updates are enhancing your experience with APS. Your feedback on customizing performance review templates is noted. So happy to hear APS is successfully combining all your HR needs into one system. Thank you for being a valued APS customer! ### 48. HR Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Lindsey H. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about APS?** I like the inclusivity that APS offers. Having everything in one place is exactly what a growing company like ours needs. **What do you dislike about APS?** The only thing I dislike about APS is when I forget where I found the perfect report and by my own fault did not save it, so sometimes navigating back is hard. **What problems is APS solving and how is that benefiting you?** APS solves all of our job postings, onboarding, performance reviews, benefits administration all the way to payroll. The benefits provided by APS are all of them! **Official Response from Hope Dasher:** > Hi Lindsey, thank you for updating your review! We truly appreciate your continued feedback and are so glad to hear APS is helping support your team. If you ever need anything or have questions about the platform, your dedicated support team is always here to help. Weโ€™re grateful to have you as part of the APS family and look forward to supporting you as your company continues to grow! ### 49. It's not the best, not the worst **Rating:** 2.5/5.0 stars **Reviewed by:** Ronnie M. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2023 **What do you like best about APS?** The reporting is pretty easy to use and adding employees is easy too. **What do you dislike about APS?** The dashboard and employee experience are fairly archaic. **What problems is APS solving and how is that benefiting you?** APS is a reasonably decent payroll and HRIS system. It is inexpensive and mostly works without major bugs, but it is not pretty or particularly simple for employees. **Official Response from RebeccaGrace Kimball:** > Thank you for your review of APS. We're glad our reporting functionality and ease of adding employees meet your needs. Your feedback on modernizing the dashboard and employee experience is noted and we will pass it along. We appreciate knowing APS is a reliable, cost-effective payroll and HRIS system for you. Thank you for being a valued APS customer! ### 50. Great software for my business. **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about APS?** Easy of use. I have been able to figure out how to use APS easily without having to request help very many times. **What do you dislike about APS?** I would like to see more canned reports with employee pay data. **What problems is APS solving and how is that benefiting you?** I love having one system to take care of all of our companies needs. **Official Response from RebeccaGrace Kimball:** > Thank you for choosing APS, Kathy! We're glad to hear our software's ease of use is meeting your needs effectively. Your feedback on expanding our report options, particularly for employee pay data, is appreciated and noted. We're happy that APS is successfully serving as an all-in-one solution for your company. Thank you for being a valued APS customer! ## APS Discussions - [accruals](https://www.g2.com/discussions/accruals) - 2 comments, 3 upvotes - [Will the employee start date become anything more?](https://www.g2.com/discussions/will-the-employee-start-date-become-anything-more) - 1 comment, 1 upvote - [What software do you use for payroll?](https://www.g2.com/discussions/what-software-do-you-use-for-payroll) - 1 comment - [View APS pricing details and edition comparison](https://www.g2.com/products/aps-aps/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+14%3A31%3A12+-0500&secure%5Bsession_id%5D=52dab2f1-22e5-405b-8ef0-cb0a8a125d03&secure%5Btoken%5D=927c84c97e7ce1e129586173e62c2fc20aed364144bc258d595e15e409e308ca&format=llm_user) ## APS Integrations - [401GO](https://www.g2.com/products/401go/reviews) - [AIG](https://www.g2.com/products/aig-aig/reviews) - [Alerus](https://www.g2.com/products/alerus/reviews) - [AMi](https://www.g2.com/products/ami-ami/reviews) - [Betterment Advisor Solutions](https://www.g2.com/products/betterment-advisor-solutions/reviews) - [BlueStar](https://www.g2.com/products/bluestar/reviews) - [Elevate](https://www.g2.com/products/edi-support-llc-elevate/reviews) - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews) - [Empower](https://www.g2.com/products/black-knight-financial-technology-solutions-llc-empower/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [Erisa](https://www.g2.com/products/erisa/reviews) - [Evolve](https://www.g2.com/products/wellspring-worldwide-evolve/reviews) - [Fidelity 401(k) Plan Services](https://www.g2.com/products/fidelity-401-k-plan-services/reviews) - [goHappy](https://www.g2.com/products/gohappy/reviews) - [Human Interest](https://www.g2.com/products/human-interest/reviews) - [JazzHR](https://www.g2.com/products/jazz-co/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Oracle MICROS Simphony](https://www.g2.com/products/oracle-micros-simphony/reviews) - [Pension](https://www.g2.com/products/pension/reviews) - [Qbo](https://www.g2.com/products/qbo/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Saveday](https://www.g2.com/products/saveday/reviews) - [Sentry](https://www.g2.com/products/sentry/reviews) - [Slavic 401k](https://www.g2.com/products/slavic-401k/reviews) - [Spectrum](https://www.g2.com/products/spectrum-llc-spectrum/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Transamerica Retirement Solutions](https://www.g2.com/products/transamerica-retirement-solutions/reviews) - [Ubiquity Retirement](https://www.g2.com/products/ubiquity-retirement/reviews) - [Verified First](https://www.g2.com/products/verified-first/reviews) - [Vestwell](https://www.g2.com/products/vestwell/reviews) - [Voya Financial](https://www.g2.com/products/voya-financial/reviews) ## APS Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Operations** - Personnel Management - Talent Management - Regulation and Compliance - Metrics and Reporting - Third-Party Integrations **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Goals** - Goal-Setting **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Mobility **Generative AI** - AI Text Summarization **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - Integration APIs - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot **Mobile Time Tracking** - Time Tracking **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Performance and Reliability - Mobile User Support - Offline **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top APS Alternatives - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,995 reviews) - [isolved](https://www.g2.com/products/isolved/reviews) - 4.3/5.0 (1,281 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,594 reviews)