APS Reviews & Product Details

It auto inputs the data straight from the system after you have approved the payroll. This is helpful and a time saver instead of inputting each person separately. Review collected by and hosted on G2.com.

I have some employees that receive an "advance" on their paychecks. APS has a way to do that but it does not automatically subtract the amount due--you must manually calculate that. It is not a huge hindrance as it is not needed every payroll session. Review collected by and hosted on G2.com.

I Love that APS is easy to use, has amazing customer service,I can perform all my HR and payroll functions all in one location, and the lastest and greatest is that I can now link my benefit enrollment to APS to save time when uploading all information. Review collected by and hosted on G2.com.

The downside to APS is they don't have a calculator to pre-calculate a paycheck. Review collected by and hosted on G2.com.

The Support is most helpful and the reports are extremely useful when analyzing payroll data Review collected by and hosted on G2.com.

During the COVID pandemic, it was challenging to get support on the phone for difficult issues regarding the system Review collected by and hosted on G2.com.

My team appreciates the teamwork and helpful customer service. I am confident any question or issue I may have is met with respect and prompt attention. If the resolution isn't given at the first response, it is escalated to a higher consult. In every case, my team and I feel that our questions / situations are always important and that the APS team will work quickly to resolve any issue and answer all requests. They target issues with great diligence. Review collected by and hosted on G2.com.

I'm not completely sold on the time and attendance just yet, but it was way better than it was before. There are tools to track and maintain CA compliance with missed meal periods, but not to my convinience, but my inquiry has been heard and follow has been within reasonable time. I appreciate the opportunity to be heard and feel that my concerns are real to the APS team as they are to me. Review collected by and hosted on G2.com.

APS has improved the software with Early Access options that use to be APS staff only options. Our staff continue to use the app with ease and reliability. It is rare for staff to have an issue with the eselfserve app.

Customer Service team is so prompt and helpful. I normall use the online ticket but there have been times I can't wait and the staff are simply awesome!

APS NewHire, HR Support and resources have exceeded my expectations. New hires come on first day with all the paperwork completed and I'm not having to track down one form, etc. It is all in one place and helps me do my job better. Review collected by and hosted on G2.com.

The only downside I have is when I'm not near computer and need to do something in APS. It is not phone friendly. I would love to see it as an option in the future. Maybe not all features but some. Review collected by and hosted on G2.com.

APS is very user friendly and everything is in one place. Implementation overall was easy and you have a dedicated Project Manager that is with you every step of the way. The Support Teams that you use for questions or issues once you are out of implementation are ABSOLUTELY PHENOMENAL! A big reason for our company switching to APS from our former payroll provider was that the service was absolutely terrible, it would take weeks, sometimes months to have issues resolved. With APS when I have a question or a problem, I submit a request and they get back to me the same day, usually within minutes! The Sales team is also very supportive and makes sure to make things right by any means necessary. I use the system daily and the ease of navigation is wonderful! Review collected by and hosted on G2.com.

There are two things that I won't say I dislike, but I would change. First, I would do the overall system training on HR related features before the payroll training. There were plenty of questions I had during implementation that I had to ask my PM about that if I had gotten the HR training first, I would have never had to ask. Secondly, I would like to see the eSS App be able to do more. APS has been great about this and told us of updates they have upcoming and have invited us to beta test new versions. Review collected by and hosted on G2.com.

I like the format of the payroll time cards/forms. I like that any time we have a question they are very responsive and helpful. Review collected by and hosted on G2.com.

We've had to modify somethings we had been doing...we went from paper to outsourcing payroll to APS. They made it easy but some internal decisions had to be made to make it work. Working with HR module now to set up benefits. They have been very helpul. Review collected by and hosted on G2.com.

The implementation from old system to new was great. It was well communicated and expectations and deadlines were met on both sides. The system is easy to use. the customer service has been great to work with as well anytime we had a question. Review collected by and hosted on G2.com.

I have not had any dislikes up to this point. Review collected by and hosted on G2.com.

I love the dedicated team-customer support to your business. I love that there is more than one way to reach someone. You can call for things more urgent and message for things that can wait. Many of the things were are currently using are very easy to use. I love how easy it is to upload documents into the system. Review collected by and hosted on G2.com.

We have had some difficulty with our ease of integration with some of our systems. Implemenation has been more timely than anticipated. There are some features that we are very surprised that are not part of APS's standards. Some of the reports needed are just not possible with the way things are set up in the system. Review collected by and hosted on G2.com.