APS Reviews & Product Details

I have been using APS for eight to nine years to manage our hospital payroll, and I find it extremely effective. The setup process was straightforward and easy to learn, which was a significant initial benefit. APS excels in keeping our payroll organized and accurate, and the extensive reporting capabilities are invaluable, offering limitless possibilities for our needs. I particularly appreciate the ability to customize information for our facilities to address unique needs in healthcare, making it easy to tailor the system to our specific contexts. Additionally, APS's ability to integrate with our SIS for group healthcare benefits adds immense value, enabling a cohesive management experience. The customer service is outstanding; they are always helpful, prompt in their responses, and easy to work with, making the everyday use of APS seamless and efficient. Review collected by and hosted on G2.com.

At this time I have not found anything I dislike about APS Review collected by and hosted on G2.com.

We’ve been using APS Payroll and have been extremely satisfied with its performance. The system is very user-friendly, reliable, and intuitive to navigate. Response times from the platform have always been very fast, and we haven’t encountered any issues since implementation. As a smaller employer with about 50 employees, APS has provided everything we need for smooth and efficient payroll processing. Highly recommend! Review collected by and hosted on G2.com.

The only minor downside we’ve noticed is that handling corrections or canceling a check—for example, when an employee forgets to enter time—can feel a little confusing at first. However, APS support has always been quick to help us resolve these situations. Review collected by and hosted on G2.com.

I am truly impressed with how effective APS has been in meeting our company’s needs! The transition was surprisingly smooth, thanks to the outstanding support from the APS representative, who expertly facilitated the migration of our information from the old system with minimal hassle. What I love most is the remarkable efficiency APS brings to our payroll management. It enables us to maintain accurate records and create customized reports that perfectly align with our organizational goals. The streamlined approach to recruiting and onboarding has been a game-changer for us, making it easy to manage records for both current staff and prospective hires. I especially value the benefits section, which simplifies compliance reporting and makes tax filing a breeze. Plus, the HR administration features, including insightful reports on key performance indicators like retention and turnover, add tremendous value to our operations. With its organizational strengths and straightforward access to critical reports, I can confidently say that I would choose APS again without hesitation. Overall, APS has transformed our processes, significantly enhancing our effectiveness and efficiency. Review collected by and hosted on G2.com.

I would like administrators to have the ability to log into employees' accounts as the employee, similar to a ghost mode, to better assist when they experience issues or need help with reports. Currently, this capability is restricted only to APS, and I believe granting this access to administrators would improve efficiency. Review collected by and hosted on G2.com.

Our church transitioned from a smaller company to APS for our HR management and payroll system. I couldn't be happier with the ease of transition, and implementation for our administrative team and overall staff. The ease of use is head and shoulders above our previous software, and if we can't figure something out, our dedicated support team has been able to answer our questions super fast! Review collected by and hosted on G2.com.

I genuinely have not come across a big dislike yet. Perhaps in time, but when I compare APS to our previous software, all I see and experience are positives! Review collected by and hosted on G2.com.

The team at APS is the best I have worked with. The staff are knowledgeable, professional, courteous, kind, patient, experienced, diligent, respectful. The software is so easy to use and the time and attendance meets our unique needs far better than what we had before. The support is absolutely the best of all the software we use. We implemented four different software systems this year, and APS was hands-down the best.

From the very beginning, our sales rep Keegan demonstrated that he listened to our needs and made sure to address everything we wanted in the system. He introduced us to our implementation team and they were amazing. Holly worked so faithfully and patiently through all of the particulars of our needs to make sure we had things set up the way we needed. She had exactly the experience we needed for our particular situation. I think she was hand-picked to address our biggest concern (was that planned?!). She took the time to meet with a high-use manager and ease her fears. She was our primary point person for implementation, but there was a whole team working with her that was wonderful. The implementation software/portal was top notch and far above everything we had experienced with our other implementations. We could see exactly where we were and what needed to be done with regular meetings to keep us on track. Holly made sure we were ready to go live and walked with us through the first several months until we felt like we could take off the training wheels.

Team 8 and Team 10 have also been amazing post-implementation. When we call, we get a REAL LIVE PERSON, not AI, and they are able to answer our questions quickly and get us going again. When I was on a trip and needed my login to be reset, they let me know how to reach someone after hours if needed. They also always send a follow-up email to confirm what we discussed and keep in regular communication regarding the status of requests. Kristin in team 10 did an amazing job with the team figuring out a modification to the way we had our preschool set up to make it easier for the staff to log hours. Mary and Jamelyn have been a big help in figuring out accruals, and Marivel, Colbi and An have been awesome with providing quick answers to phone call questions.

The system itself is soooo easy to work with and meets the complexity of our payroll needs. We went live with our teachers this Fall and they found it is much easier than expected and even had some advantages we didn't know we needed. Reporting is great, very easy to pull the information I want, and the staff support with reporting is again top-notch anytime I need help. I also really appreciate that APS is always improving and open to suggestions/requests from end-users. I have not tried doing any integrations with our other systems, yet, and we don't use expense reimbursement or benefits in APS at this time Review collected by and hosted on G2.com.

My least favorite is the online help. Maybe I'm just impatient, but I can't ever find what I need, so I just call and I am grateful the team is there! Review collected by and hosted on G2.com.

APS has helped us create a positive work environment through the use of the app and direct deposit for reimbursements. We transitioned to APS less than a year ago and our entire staff has been complimentary of our

move. The customer support provided in the transition and implementation was wonderful and helped us tremendously. Review collected by and hosted on G2.com.

We are still in the process of learning how to effectively build our reports. While navigating the report-building features, customer support has been very responsive and has offered helpful assistance. One improvement I would like to see is the ability to run a prenote "test" for new hires before payroll, so that direct deposit can be activated right away. With our previous provider, this feature was available, which meant we never had to issue paper checks. Review collected by and hosted on G2.com.

APS offers an intuitive, user-friendly platform that makes payroll and HR management simple and efficient. The system’s flexibility allows us to easily handle everything from payroll processing and benefits administration to employee self-service and compliance reporting. Their customer support team is responsive, knowledgeable, and truly invested in helping us succeed. APS saves time, reduces errors, and keeps our processes organized—all in one convenient system. Review collected by and hosted on G2.com.

While APS is a strong platform overall, some areas could be more streamlined. Certain setup processes and customizations can feel time-consuming, and reporting—while powerful—sometimes requires extra steps or assistance from support to get exactly what’s needed. Occasional system quirks or delays during updates can also cause minor frustration. However, these challenges are generally offset by the helpful support team and ongoing system improvements. Review collected by and hosted on G2.com.

Our payroll system is reliable, easy to use, and saves us a lot of time each pay period. The interface is straightforward, reports are clear, and processing payroll has become much smoother. It’s made managing employee payments stress-free and efficient. Communication and customer service is excellent! Review collected by and hosted on G2.com.

Our payroll system has been excellent — it’s easy to use, reliable, and saves us a lot of time. The reports are clear, and processing payroll runs smoothly every time. Honestly, we haven’t encountered any downsides so far! Review collected by and hosted on G2.com.

We are a multi campus church where each organization is operating as a stand alone 501(c)3. The APS system allows us to process separate payrolls for each organization yet also enables the ability to combine information in ad hoc reports across all entities. Another plus is the ease & ability to move people from one organization to another. Review collected by and hosted on G2.com.

There are a few quirks in the benefit plan setups, but the team helped us with some work arounds and there are planned updates in the development. Would like to see the life insurance plan be reconfigured to use drop downs for the the value of insurance selected. Review collected by and hosted on G2.com.

I appreciate the quick response to any issues or questions, as well as the excellent customer service. We use APS for both onboarding and payroll, and I find it very user-friendly. The instructional videos provided are also a great feature, making it easier to find answers when needed. Review collected by and hosted on G2.com.

In APS Payroll, when you make a change to a record, there is no save button—the changes are applied automatically, and you cannot undo them. This means you have to be very careful to avoid making mistakes. Additionally, I find that the benefits section is not as user-friendly as other parts of the system. Review collected by and hosted on G2.com.