--- title: APS Reviews meta_title: 'APS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 845 reviews by the users' company size, role or industry to find out how APS works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 845 scale: '5' date_modified: '2026-07-08' parent_category: name: HR url: https://www.g2.com/categories/hr --- # APS Reviews **Vendor:** APS **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.6/5.0 **Total Reviews:** 845 ## About APS APS (Automatic Payroll Systems, Inc.) is a type of Human Capital Management (HCM) solution designed to help users streamline payroll and HR processes. This all-in-one, cloud-based platform equips businesses with the necessary tools to manage their workforce efficiently and effectively, catering to a wide range of organizational needs. By consolidating various HR functions into a single platform, APS allows organizations to enhance their operational workflows and improve overall productivity. The APS platform is particularly beneficial for small, mid-sized, and larger organizations seeking to optimize their HR functions. It offers a comprehensive suite of features that address various aspects of human capital management. With dedicated modules for payroll management, HR management, time and attendance tracking, workforce analytics, and benefits administration, APS provides a holistic approach to managing employee-related processes. This makes it suitable for HR professionals, payroll administrators, and business leaders who require a reliable system to enhance their operational efficiency. One of the standout features of APS is its payroll management capabilities, which ensure accurate and timely payroll runs. This includes automatic tax calculations and compliance with federal, state, and local regulations, allowing businesses to navigate the complexities of payroll with ease. The HR management module further supports organizations by offering tools for employee data management, performance tracking, and applicant tracking, thus streamlining the hiring and onboarding processes. Additionally, the time and attendance feature allows real-time tracking of employee hours, integrating seamlessly with payroll for precise wage calculations. Businesses benefit significantly from using APS due to its ability to enhance efficiency and accuracy. By automating payroll and HR processes, organizations can reduce the time and effort required to manage these functions, allowing them to focus on strategic initiatives. The platform's workforce planning tools provide insights into labor costs and headcount management, aiding in informed decision-making. Furthermore, APS helps organizations maintain compliance with ever-changing tax laws and employment regulations, mitigating the risk of penalties and fines. The value that APS offers extends beyond its core functionalities. Its scalable design means that the platform can grow alongside a business, making it a versatile solution for organizations of varying sizes. The user-friendly interface simplifies complex tasks, ensuring that users can navigate the system with ease. APS' guided implementation process ensures visibility, accountability, and long-term success. Additionally, APS provides personalized support and training resources, ensuring that users can maximize the platform's benefits. With seamless integration capabilities with other business systems, such as accounting and ERP software, APS fosters a cohesive workflow that enhances overall productivity. ## APS Pros & Cons **What users like:** - Users praise the **responsive customer support** of APS, highlighting quick and helpful assistance for every inquiry. (125 reviews) - Users value the **intuitive interface and easy setup** of APS, making daily operations smooth and efficient. (97 reviews) - Users praise the **exceptional customer service** of APS, highlighting quick responses and helpful staff support. (97 reviews) - Users value the **exceptional customer service** of APS, noting quick responses and reliable HR support. (66 reviews) - Users highlight APS's **quick response time** , appreciating the dedicated support that addresses inquiries effectively and efficiently. (63 reviews) - Users appreciate the **streamlined payroll process** of APS, facilitating seamless recruitment and employee management. (40 reviews) - Simple (32 reviews) - Comprehensive Features (31 reviews) - Users appreciate the **user-friendly payroll management** of APS, ensuring reliable and efficient processing for their needs. (27 reviews) - User Interface (27 reviews) **What users dislike:** - Users desire **more customization options** in APS, feeling limited by the current setup for benefits and features. (31 reviews) - Users highlight **limited features** in reporting customization, causing delays and challenges in navigating the system. (25 reviews) - Users find the **complex reporting** in APS challenging, requiring manual work to obtain necessary information effectively. (24 reviews) - Users find APS **not intuitive** , struggling with a complicated interface and inadequate training during the transition process. (21 reviews) - Users find **poor customer support** frustrating, citing slow responses and a lack of detailed knowledge. (21 reviews) - Users find APS has **missing features** , like flexibility in employee deletion and report outputs, which hinder usability. (14 reviews) - Feature Absence (13 reviews) - Change Management (12 reviews) - Users find APS to have a **not user-friendly interface** , especially in benefits and training features. (12 reviews) - Integration Issues (11 reviews) ## APS Reviews ### 1. Exceptional Support and Expertise—APS Never Disappoints **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about APS?** Over the past three years, I have submitted numerous requests, and the response time has always been impressively fast. The staff demonstrates a strong understanding of everything related to APS, and if they are ever unsure about something, they make sure to find the answer promptly. **What do you dislike about APS?** Having worked with APS for nearly three years, I have yet to encounter anything worth complaining about. Although we did experience a minor issue with our scheduler, their team was able to resolve it and get everything running smoothly. **What problems is APS solving and how is that benefiting you?** There are so many positive aspects! As someone who is still fairly new to this role, I have really appreciated how they have guided me through every aspect of payroll. They have also made the process of Benefit renewal straightforward, which has helped me understand it better and explain it clearly to our employees. **Official Response from Hope Dasher:** > Thank you so much for taking the time to share your experience! We’re thrilled to hear that our support team has continued to be a reliable resource for you over the past few years. It’s great to know that our responsiveness and commitment to finding answers quickly have made a positive impact. We’re also glad to hear that your scheduler issue was resolved smoothly and that APS has helped make payroll and benefits management easier to navigate. We truly appreciate your partnership and look forward to continuing to support you and your team! ### 2. Reliable and efficient platform for managing processes **Rating:** 3.5/5.0 stars **Reviewed by:** Wilmar C. | Transaction Monitoring Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2025 **What do you like best about APS?** APS provides a very intuitive interface that makes navigation simple even for new users. The platform is stable, reliable, and allows us to manage tasks smoothly without unnecessary complications. The reporting and tracking features are clear and useful, making it easier to follow progress and keep everything organized. Its ability to streamline processes saves both time and effort, which is one of the biggest advantages for daily operations. **What do you dislike about APS?** While APS is a strong tool overall, there are areas where it could be improved. The customization options are somewhat limited, which means adapting it fully to specific workflows can take extra effort. At times, customer support response can be a bit slow when dealing with more complex issues. Additionally, integrations with third-party tools are functional but not always as seamless as expected, which can require additional manual work to bridge the gaps **What problems is APS solving and how is that benefiting you?** APS helps simplify and centralize our payroll and HR processes. Before implementing it, managing payroll, time tracking, and employee data required multiple systems and a lot of manual work, which created room for error. APS consolidates everything into one platform, making it easier to process payroll accurately, track attendance, and maintain compliance. This has saved our organization time, reduced administrative burden, and improved employee satisfaction because of more reliable and transparent processes. The ability to handle onboarding and benefits in the same system also helps us streamline workflows and reduce the complexity of managing our workforce. **Official Response from Hope Dasher:** > Hi Wilmar, thank you for sharing such thoughtful feedback! We’re thrilled to hear that APS has helped your team simplify payroll and HR by consolidating everything into one intuitive platform. It’s great to know the reporting, tracking, and process streamlining features are saving you valuable time and effort. We also appreciate your insights on customization, support responsiveness, and third-party integrations. Feedback like this helps us identify areas for continued improvement, and we’ll be sure to share your comments with our product and support teams. We’re glad APS is making a positive impact on your daily operations and employee experience, and we look forward to supporting your success as you grow. ### 3. Flawless Payroll Processing and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dorna I. **Reviewed Date:** February 05, 2026 **What do you like best about APS?** I find the customer service from APS great. They are quick to help and respond to my inquiries. The initial setup of APS was also very smooth, which was a relief. I switched to APS because the previous company I used did not offer prepaid checks, which APS does, making it a more complete solution for my needs. **What do you dislike about APS?** n/a **What problems is APS solving and how is that benefiting you?** APS helps me in getting employees paid and offers pre-paid check options that my previous provider didn't. **Official Response from Samantha Serigny:** > We're delighted to hear that you find our customer service great and the setup process smooth. We're committed to providing excellent support and are pleased to offer the prepaid check option that meets your needs. Thank you for choosing APS, and we look forward to continuing to serve you. ### 4. So Easy to Use—Training Made the Transition Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about APS?** So easy to use, and the training team made the transition simple! **What do you dislike about APS?** We've used them for several years, and we have had no issues! **What problems is APS solving and how is that benefiting you?** With APS we are able to have two payroll schedules with no confusion and ease. ### 5. Outstanding Support, But Interface Can Be Clunky **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about APS?** The best thing about APS is the customer service! I was very new to my role and jumped in to APS with no training and they were so great to walk me through everything. They are there at almost ANY time and get back to me promptly. **What do you dislike about APS?** Some of the downsides is that it can be "clunky". As with everything there are some limitations, some make sense but some seems like there has got to be a better way. **What problems is APS solving and how is that benefiting you?** I do not know what problems APS is solving. I still feel like I am still uncovering more things that it already does, I do like that they do listen to its users and try to make things better all the time. **Official Response from Hope Dasher:** > Thank you for taking the time to share your feedback! We’re so glad to hear that our support team has been helpful and responsive as you’ve gotten started with APS. Providing friendly, knowledgeable assistance is something we take great pride in, especially for users who are new to the system. We also appreciate your honesty about the interface. We’re continuously refining our platform to make it more intuitive and efficient, and feedback like yours helps guide those improvements. We’re grateful for your partnership and look forward to continuing to support your success! ### 6. Dedicated Team Support Makes All the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about APS?** Being assigned a "team" for your company. We had 3 companies on APS program and each have their own challenges. Nice to know the APS Team understands us!! **What do you dislike about APS?** Nothing I can identify. They have supported us every time in a timely and professional manner. I have referred APS to other businesses. I have used other payroll products and still prefer APS overall **What problems is APS solving and how is that benefiting you?** Hoping to add recruiting and on-boarding in 2026. Wish we would have an opportunity to use Benefit enrollment but a majority of our staffing is not on a consistent schedule. In 2025 we added more auxiliary benefits and APS supported set up across three companies. Appreciate the "end of year" timeline notices and how it tracks our progress. **Official Response from Hope Dasher:** > Thank you so much for sharing your experience! We’re thrilled to hear that your dedicated APS team has made such a positive impact across your companies. It’s great to know that our support, setup assistance, and year-end tools have helped simplify your processes. We appreciate your continued trust in APS and look forward to helping you expand with recruiting and onboarding next year! ### 7. supply chain gets better **Rating:** 5.0/5.0 stars **Reviewed by:** Chirag S. | validation and verification technician, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about APS?** everything, it's very easy to understand and work **What do you dislike about APS?** nothing basically, it helps you sort out things more in order **What problems is APS solving and how is that benefiting you?** it help's with day to day scope of things **Official Response from Trevor Lisa:** > Hey, Chirag! Thank you so much for the great feedback. We’re thrilled APS is making your supply chain and daily work easier. It’s wonderful to hear that you're finding the platform easy to navigate. If you ever have suggestions for improvements, feel free to contact your account manager. We appreciate you sharing how APS benefits your day-to-day. Your feedback helps us keep improving. 🏃‍♂️ ### 8. easy peesy **Rating:** 5.0/5.0 stars **Reviewed by:** Rosa P. | Regional Manager/ HR/Payroll, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about APS?** quick responses from the help desk easy to use with our other software. integration is smooth. user friendly for new users. company is very helpful when you are stuck in a situation and don't know where to go the get you to the correct person quickly. great follow up on all instances. **What do you dislike about APS?** none its great everything works how it should, I would highly recommend to any company needing a payroll supplier. I have not had any issue on anything I need. **What problems is APS solving and how is that benefiting you?** overnight payroll check on the spot, I have used them for garnishments and tax issues. They have helped me with change of business addresses and employee tracking. **Official Response from Hope Dasher:** > Thank you for sharing your experience with APS! We’re so glad to hear that our platform’s ease of use and smooth integrations make your day-to-day tasks simpler. It’s wonderful to know our support team has been quick to assist and follow up when you’ve needed help. We truly appreciate your recommendation and are grateful to have earned your trust as a payroll and HR partner. We look forward to continuing to support you and your team. ### 9. Amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ian P. | Talent Acquisition, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about APS?** What I like best about APS, is the way it transforms complex operations into a clear, efficient, and optimized process. For me, the biggest value is how APS not only improves accuracy in planning but also supports smarter decision-making, reduces bottlenecks, and ultimately drives better performance **What do you dislike about APS?** What I find most challenging about APS is that, while it’s a powerful tool, it often requires significant effort in setup, data accuracy, and ongoing maintenance. If the input data isn’t clean or aligned across systems, the results can be less effective. **What problems is APS solving and how is that benefiting you?** It helps eliminate manual guesswork by providing real-time visibility into capacity, materials, and scheduling. For me, the biggest benefit is being able to anticipate potential bottlenecks and adjust plans proactively, which leads to smoother operations, more reliable delivery times **Official Response from Hope Dasher:** > Hi Ian, thank you for sharing your experience with APS! We’re so glad to hear that the platform has helped transform complex operations into clear, efficient processes that support smarter decision-making and improved performance. It’s rewarding to know APS is giving you real-time visibility to reduce bottlenecks and anticipate challenges before they occur. We appreciate your note on setup, data accuracy, and ongoing maintenance. You’re right that clean data is critical to getting the best results, and our team is always here to help ensure you get the most value out of APS. We’re thrilled APS is making a meaningful impact on your daily operations, and we look forward to continuing to support your success. ### 10. Effortless, Intuitive, and Supported—A True Game-Changer for Our Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about APS?** This system has been a game-changer for us. Since the transition, our employees have been genuinely thrilled—it’s intuitive, efficient, and incredibly user-friendly. The support team is outstanding: responsive, knowledgeable, and consistently resolving issues on the first try. Unlike our previous experiences with Sage and Paycor, which required constant involvement from our IT team, this platform runs seamlessly with zero IT assistance. **What do you dislike about APS?** I have no complaints about APS; it meets all of our requirements. There is nothing missing from the software, and I have never felt the need to request additional features or visit their wishlist to vote for changes. We are completely satisfied with it. **What problems is APS solving and how is that benefiting you?** We recently finished setting up benefits administration, and it has already made our work much easier. The onboarding process is now smoother, and I am confident that open enrollment will be a much better experience for our employees. **Official Response from Hope Dasher:** > Thank you so much for sharing your experience! We’re thrilled to hear that APS has been such a positive change for your team and that the transition has made day-to-day processes smoother for both HR and employees. It’s especially great to know that the platform’s ease of use and automation have eliminated the need for IT involvement — that’s exactly the kind of efficiency we strive to deliver. We’re also happy to hear that benefits administration has been a success and that your team is already seeing the impact on onboarding and open enrollment. Your feedback means a lot to us, and we’re grateful for your partnership! ### 11. APS: Strong Support, Smooth Implementation, and Helpful Enhancements Ahead **Rating:** 5.0/5.0 stars **Reviewed by:** Adam B. | Director of Human Resources and Payroll, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about APS?** In July 2024, our company transitioned from our previous payroll provider to Automatic Payroll Systems, Inc. (APS). Our former provider struggled with poor customer service, frequent staff turnover, and system updates that regularly caused other features to break. After a year of attempting to resolve ongoing issues from a flawed implementation, we evaluated several Payroll and HRIS platforms before ultimately selecting APS. From the initial demo through implementation and go-live, APS took the time to understand our business. They weren’t just focused on selling software—they were focused on building a relationship. Their team made a genuine effort to understand our unique needs and ensure we had the right functionality in place. We had a goal of consolidating multiple systems. APS worked with us patiently as we gradually added features such as APS Hire, Benefits Administration, ACA Hours Tracking, ACA Alerts and Reporting, and COBRA services. The customer service after go-live has been outstanding. We have a dedicated support team that consistently responds to our tickets and inquiries within two business hours, which is a huge improvement over our previous experience. Approximately six months after implementation, we added even more APS services, including Benefits, ACA Alerts and Reporting, Carrier Connection, and COBRA. These additions significantly reduced manual work, minimized errors, and allowed us to consolidate even more systems under one platform. They also consistently add new updates or enhancements to their platform. I would highly recommend APS to companies looking for more than just a vendor. With APS, you're not just a number—they truly care about their clients and continue to exceed my expectations. **What do you dislike about APS?** My company operates multiple locations, and each one must be set up independently within APS. I’d love to see enhanced functionality that supports bulk updates across all company profiles, which would save significant time and effort. Additionally, it would be incredibly helpful if APS allowed for bulk document uploads to employee profiles rather than requiring one-at-a-time submissions. Lastly, having a centralized dashboard to view Event Tracking and Employee Updates across all locations without having to log into APS and then select each company individually would greatly improve usability and efficiency. APS Online is not user-friendly on a mobile device; it would be helpful for admin users on the go to have better access and functionality. **What problems is APS solving and how is that benefiting you?** Payroll Efficiency: APS streamlined our payroll process, reducing errors and saving valuable time each pay cycle. All-in-One HR Platform: Consolidated multiple systems into one centralized platform, making it easier to manage employee data, onboarding, benefits, ACA reporting, COBRA, and more. Improved Accuracy & Compliance Automated features (like ACA alerts and carrier connections) help reduce manual work, minimize errors, and keep us in compliance. Exceptional Customer Support: Responsive support team typically replies within two business hours, providing consistent and dependable assistance. Scalability with Add-Ons: APS allowed us to scale at our own pace by adding features gradually, based on our evolving business needs. User-Friendly Interface: Easy navigation and clear dashboards help streamline day-to-day tasks for HR and payroll teams. **Official Response from Hope Dasher:** > Thank you, Adam, for such a thoughtful and detailed review! We’re truly honored to be your trusted partner and are so glad your transition to APS brought the smooth implementation, reliable support, and system consolidation your team needed. Your feedback about bulk updates, document uploads, and multi-location visibility is incredibly helpful—we’re always looking for ways to enhance the usability and efficiency of the platform. We appreciate your continued partnership and are excited to keep growing with you! ### 12. Highly Recommend APS **Rating:** 5.0/5.0 stars **Reviewed by:** Brian S. | Director of Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about APS?** APS is a very friendly and intuitive package but the best thing about their company is the incredible customer service. You get assigned to a specific team and you know their names and contact information. It is easy to connect with them when you have an issue and they are very prompt at helping resolve it. This is incredibly comforting because many times the issues are very time sensitive. We don't have a lot of issues, but when we do we know they will help us resolve it. **What do you dislike about APS?** The interface has been vastly improved since we first started using it, but there is still room for further improvement in this area. The current interface does not in any way diminish the software's capability and the user's ability to navigate. **What problems is APS solving and how is that benefiting you?** Using APS helps us to handle our payroll and much of our HR process in a paperless manner. This is more efficient and secure than using paper processes. **Official Response from Hope Dasher:** > Thanks so much for the kind words, Brian. We're thrilled to hear that our intuitive platform and dedicated support team have made a positive impact for you. Your feedback on the interface is appreciated and will help guide our ongoing improvements. We're grateful to be your partner in making payroll and HR more efficient and secure. ### 13. A Payroll Service That Includes Five Star Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Patti M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about APS?** APS not only offers an easy-to-use product; their tutorials and safe-proof steps provide confidence that your payroll is done correctly. I can't say enough about their customer service. After using several payroll companies throughout the years, APS tops them all. You receive immediate help and professional feedback from a real person. Their follow-up to questions is amazing. And best of all--regardless of who you speak with--they can help. It's evident that they work as a team and in the best interest of the customer. **What do you dislike about APS?** From a small church or nonprofit to a large corporation, APS provides the software and tools to meet your needs. I wouldn't change a thing and wish more people could free up their time by using APS for their HR and Payroll needs. **What problems is APS solving and how is that benefiting you?** APS Payroll saves us time and money. Their highly skilled employees are available from setup to whenever you need them. We no longer have to worry about IRS and Year-End documents because they complete them. Our payroll is now correct--every payday. **Official Response from Hope Dasher:** > Patti, your kind words truly mean the world to our team. We’re so grateful for your continued trust and partnership — it’s a privilege to support you and your organization. Helping simplify your processes and earn your confidence is exactly why we do what we do. Here’s to many more smooth payrolls ahead! ### 14. HR Director **Rating:** 5.0/5.0 stars **Reviewed by:** Traci W. | HR Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about APS?** Ease of use. It's very intuitive. Plus, the setup was not painful like most new setup processes tend to be. Implementation was easy. Very responsive customer service. This is the first system I've felt comfortable enough to invest the time into integrating our Benefits and Open Enrollment process and other modules. We use APS for almost every function, so we use the system all day, every day. **What do you dislike about APS?** You have to log in every 5 minutes or so. I wish we could change that time frame ourselves. "Notes" needs to be its own tab on the Employee profile. When we terminate an employee, there is a place to add notes to elaborate on or add special circumstances. I would like to be able to create surveys to send to employees. A short "temp check" survey of our people would be fine. I was told early on, "If there is a report that is not already pre-built in the Reporting section, or that you can't create on your own, we can build it for you". I did not find out until just recently that there would be a cost of $150/per hour to build it. The information pulls from reports already in the system, so I'm not sure why I couldn't just build a custom report and have access to that information to add to the criteria. I love the ability to text or email all or some of our employees simultaneously. It would be nice if we had the ability to add an attachment to the emails, though. I would also like the ability to input the data and then add a future date as an effective date (e.g., wage increases). **What problems is APS solving and how is that benefiting you?** I like having all of our programs in one collective resource. It makes life a lot easier for all of us, including employees out on the floor. **Official Response from Hope Dasher:** > Thank you so much, Traci! We're thrilled to hear how intuitive the system has been for you and that implementation and daily use have been such positive experiences. It's especially meaningful to know that APS has been the first platform you've felt confident fully integrating for Benefits and Open Enrollment. We truly appreciate the detailed feedback you provided — it helps us continue improving the platform in ways that matter most to users like you. Thank you for your trust and for making APS a part of your team's everyday success! ### 15. Financial Controller **Rating:** 5.0/5.0 stars **Reviewed by:** Christine K. | Financial Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about APS?** APS provides the best customer service I have experienced with any company. By assigning a dedicated team to our account, they ensure that every interaction is with someone who is deeply familiar with our organization’s structure and history. Response times to inquiries are consistently fast, and issues are resolved promptly—often immediately. Additionally, the platform itself is highly intuitive and user-friendly, allowing for seamless account management and easy customization of features. **What do you dislike about APS?** There isn't anything about APS that is a negative for us. Any issue that we have run into they have provided a quick and easy resolution. **What problems is APS solving and how is that benefiting you?** The biggest issue we have is when you create any deduction, income item, department, etc for one company there is no way to transfer those settings to another company. Instead, you have to recreate everything in each company. APS is working on the ability to transfer certain items, which saves time as well as ensure consistency in the company settings. **Official Response from Hope Dasher:** > Thank you so much, Christine! We're incredibly grateful for your thoughtful review and thrilled to hear that both our platform and dedicated support team have exceeded your expectations. Knowing that you’ve had such a seamless, personalized experience with APS means a lot to us. We’re proud to support you and your organization. We truly appreciate your partnership with APS! ### 16. Staff Accountant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about APS?** I love how user-friendly and efficient the system is. It makes payroll processing so easy and saves a lot of time. The customer support has also been great for us. **What do you dislike about APS?** There’s not much I dislike about APS overall, but if I had to name something, it would be that some features could be a bit more intuitive or customizable. Even so, the support team usually helps resolve things quickly. **What problems is APS solving and how is that benefiting you?** APS is helping us simplify and streamline our payroll process. It’s eliminated manual calculations and reduced errors, which saves time and ensures employees are paid accurately and on schedule. **Official Response from Hope Dasher:** > Thank you so much for sharing your experience! We’re thrilled to hear that APS has made your payroll process more efficient and that our support team has been there when you’ve needed them. It’s wonderful to know the system’s ease of use is helping save time and simplify your day-to-day work. We also appreciate your feedback about feature customization. Our team is always working on ways to make APS even more intuitive and adaptable for our users. We’re grateful to have you as part of the APS family and look forward to continuing to support your success! ### 17. Operations Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about APS?** The view to have APS hire, the friendly view and access to the employee profile. Having the creation to make our evaluation tailored to different audiences of employees. **What do you dislike about APS?** I would like to easily access reports when it comes to comparison of amounts and positions. I would like to see a friendly and interactive section in the documents so its all standard in format inside the documents that are uploaded **What problems is APS solving and how is that benefiting you?** Its solving payroll needs, benefit announcements and performance evaluation. The performance portion is used for the EOY bonuses and certain other items we consider and its very helpful to have this all in ONE place. **Official Response from Hope Dasher:** > Thank you so much for sharing your feedback and for highlighting how APS has helped streamline your payroll, benefits, and performance evaluation processes! We’re glad to hear you’re finding value in having everything in one place and that the platform makes it easier to manage evaluations across different employee groups. We also appreciate your suggestions regarding report accessibility and document formatting consistency — feedback like this helps us continue improving the user experience. Our team is always exploring ways to make reporting more intuitive and interactive. Thanks again for being part of the APS family and for taking the time to share your experience! ### 18. So far so good! **Rating:** 5.0/5.0 stars **Reviewed by:** Julie L. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about APS?** I am at the beginning of my journey with APS, but so far they have been amazing. The process to learn about and sign on with APS has been extremely smooth and well done. I worked with Kaylee at the beginning and she was attentive, knowledeable, and extremely helpful as this is my first time working with a big payroll company. APS was not the cheapest quote I received, but I chose them because of their customer service. They were definitely better in this area than the other companies I talked with. Bonus! They sent our office cookies! **What do you dislike about APS?** I don't really have any. If you are a smaller company, their minimum monthly cost is $250. This could be a problem if you don't have enough people to meet that quota. **What problems is APS solving and how is that benefiting you?** I haven't had any problems yet. **Official Response from Hope Dasher:** > Thank you, Julie! We’re thrilled to hear your experience with APS has been such a positive one so far, and we’ll be sure to pass along your kind words to Kaylee. We’re excited to support you on this journey and look forward to continuing to deliver the service that made us stand out. And we’re always happy to sweeten the start with cookies! ### 19. Streamlines Hiring-to-Payroll, but Reporting Feels Clunky **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about APS?** It streamlines applicants from recruitment through hire to payroll. **What do you dislike about APS?** The reporting feature is very clunky and not easy to navigate. **What problems is APS solving and how is that benefiting you?** They respond quickly to things I can’t change like general ledger income names. **Official Response from Samantha Serigny:** > Thank you for sharing your experience with APS. We're pleased to hear that our system has been beneficial for your recruitment and payroll needs. We apologize for the inconvenience you've experienced with the reporting feature and will work to address this issue. ### 20. APS Payroll! So easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Chris T. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2020 **What do you like best about APS?** Very clean and organized payroll solution. Everything is in 1 spot, 1 website and you can see anything you need to with regards to payroll. It is easy to add employees, very straight forward. APS also does the 1095's for me, tracks reviews, benefits and accruals. **What do you dislike about APS?** Uploading documents. I often times want to upload several documents at a time to either the company documents or the employee documents and I wish there was a drag and drop feature. Instead you have to upload 1 document at a time. I dislike that when you put a pay raise in the system it is not automatic, you have to manually change pay raises. **What problems is APS solving and how is that benefiting you?** I came from ADP and they had several different sites all with different usernames, with APS everything is centralized. **Official Response from Hope Dasher:** > Thank you for updating your review! We're so glad to hear that you're finding APS easy to use and that our centralized platform is supporting your payroll, benefits, and review processes. We also appreciate your feedback on document uploads and pay raise functionality - improving those workflows is important to us, and your input helps guide future enhancements. Thanks again for being a valued APS customer! ### 21. Outstanding Customer Service and Instant Support via APS Portal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about APS?** Customer service is wonderful. All questions or assistance needed is done through the APS portal and assigned to someone instantly. Great communication. **What do you dislike about APS?** There is nothing I dislike about APS. We came from Paycom and dealt with horrible customer service and follow up. APS has been wonderful in all aspects. **What problems is APS solving and how is that benefiting you?** Going to a paperless onboarding system was a goal of our company. APS helped us set this up and their system is a great tool to use to onboard all employees. **Official Response from Hope Dasher:** > Thank you so much for sharing your experience! We’re thrilled to hear that our support team and APS portal have made such a positive difference for you. It’s great to know the move to paperless onboarding has been smooth and impactful for your team. We’re so glad to be part of that success! ### 22. Holy Angels **Rating:** 5.0/5.0 stars **Reviewed by:** Chris H. | Director of Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about APS?** I have worked with APS for 17 years plus and cannot recommend them enough. APS has proven to be a great partner for Holy Angels. Their products are easy to use, and their customer support is unmatched. Payroll processing, open enrollment, quarterly reporting and annual reporting are a breeze. I do not work with the HR side much, as I am in finance, however I do know that any help our HR department needs APS is right there to help and get it right. Their Analytics and Help Guides are awesome. **What do you dislike about APS?** I do not have anything negative to say about APS **What problems is APS solving and how is that benefiting you?** no problems at the moment **Official Response from Hope Dasher:** > Thank you so much, Chris! We truly appreciate your 17+ years of partnership and your kind words about our team and solutions. It’s incredibly rewarding to hear how APS continues to support Holy Angels across payroll, reporting, and more. We're grateful to work with you and your team, and we look forward to many more years of continued success together! ### 23. Great payroll system **Rating:** 5.0/5.0 stars **Reviewed by:** Asif A. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2025 **What do you like best about APS?** The automation and reduced compliance risks are the best parts of APS. The company does not need to worry about all the compliance related things as APS handles it **What do you dislike about APS?** Everything is great actually. But one thing if I want to tell is they can make their UI more modern so that users feel more premium while using the app **What problems is APS solving and how is that benefiting you?** The automated process of APS and reduced compliance risks has saved a lot of time managing the documentation of everyone and the hassle of the compliance things as well **Official Response from Hope Dasher:** > Hi Asif, Thank you for your review! We’re thrilled to hear APS has helped save time and reduce compliance risks for your team. We also appreciate your suggestion on making the UI feel more modern—feedback like this helps us continue improving the experience. ### 24. The experience with APS was good. **Rating:** 4.0/5.0 stars **Reviewed by:** Joe C. | Lead HVAC Mechanic/Business Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about APS?** It is better then Quickbooks more user friendly, adapts better to digital time clocks like ETS and Kronos, works good with Maximo software/app for transfer of labor hours. **What do you dislike about APS?** I have to refresh often because of a few freeze ups. Sometimes during start up I had to reboot the computer to get the app to open. I wish all clients used the app/program to simplify time keeping. **What problems is APS solving and how is that benefiting you?** Better timekeeping and time tracking, good for multiple project management jobs, works with other departments programs/software without too many IT hiccups. **Official Response from Hope Dasher:** > Thank you for your thoughtful review! We’re glad to hear APS has been more user-friendly than QuickBooks and integrates well with your digital time clocks and Maximo. It’s great to know the platform is helping with timekeeping, project management, and cross-department collaboration. We appreciate your feedback on occasional freeze-ups and startup issues—our team is always working on performance improvements to make the experience smoother. Your input helps us get there, and we’re grateful you took the time to share it. ### 25. Human Resource Coordinator **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about APS?** I like how it integrates with QB and I love that someone is always available to help out when needed. I love that I am able to store document within the platform. **What do you dislike about APS?** I think the downside would be some of the steps inside of software to navigate. I I don't have to many things I do not like about APS. I like APS for payroll **What problems is APS solving and how is that benefiting you?** I currently do not have any problems that APS is solving. I will be reaching out to better understand the time request off features within the software **Official Response from Hope Dasher:** > Thank you for your feedback! We’re so glad to hear APS has been easy to use and that our team’s support has been helpful. We appreciate your note about navigation and will pass that along as we continue improving the platform. Thanks for being part of the APS community! ### 26. APS Makes Payroll Process Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Brenda T. | Stewardship Executive Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about APS?** APS has great customer service. They are quick to respond to questions. It is easy to get information from the system. Changes are easy to make to employees. APS takes care of payroll taxes. APS integrates with our accounting software. **What do you dislike about APS?** ESelfServe still has some glitches, especially the mobile app. These can be worked around, especially if you use the desktop app. **What problems is APS solving and how is that benefiting you?** We are a small business and it's helpful to not have to deal with payroll taxes and issuing paychecks. APS saves us a lot of time. Although we only have 28 paid employees, each of them are unique. **Official Response from Hope Dasher:** > Thank you, Brenda! We're so glad APS has helped simplify your payroll process and save time, especially with payroll taxes and paychecks off your plate. We also appreciate your feedback on the mobile app, and we’ll continue improving the experience for you and your team. Thanks again for being a part of the APS family! ### 27. User-friendly platform **Rating:** 3.0/5.0 stars **Reviewed by:** Colleen L. | Director People and culture, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about APS?** APS offers a user-friendly platform, and one of the things I appreciate most is the ease of running payroll—it’s efficient and straightforward. The HR Hire and Onboarding is also efficient for the entire team. **What do you dislike about APS?** However, there are a few areas that could use improvement. The report outputs are not as flexible or intuitive as I’d like, making it harder to get the data in the format I need. Additionally, the benefits administration functionality has some limitations, particularly the lack of support for passive enrollment, which would make annual enrollment much smoother. **What problems is APS solving and how is that benefiting you?** Hiring and onboarding is much more efficient. **Official Response from Hope Dasher:** > Thank you for sharing your experience and thoughtful feedback! We’re glad to hear that you find APS user-friendly and that our payroll, hiring, and onboarding tools are supporting your team’s efficiency. It’s great to know these features are making a positive impact on your day-to-day operations. We also appreciate you highlighting areas for improvement. Report customization and benefits administration are both areas we continue to enhance based on client feedback like yours. We’re committed to delivering a solution that evolves with your needs and ensures a better experience for your entire team. Thank you for being a valued APS customer! ### 28. Makes payroll easier for our Orginization **Rating:** 4.0/5.0 stars **Reviewed by:** Vijay K. | Associate Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about APS?** It makes it easy to manage payroll, time tracking, and reports without switching between different tools. The layout is simple, clean and user friendly. **What do you dislike about APS?** It was a bit confusing to use at first. It took some time to learn where everything was. Some of the reports can be hard to customize. I wish there were more clear options or examples. **What problems is APS solving and how is that benefiting you?** APS solves the problem of doing payroll by hand. It saves time, reduces mistakes, and keeps everything in one place. Before, we used spreadsheets and separate software, which took more time and caused mistakes. **Official Response from Hope Dasher:** > Thank you for the great feedback! We're happy to hear APS is helping streamline your payroll, time tracking, and reporting. We understand the initial learning curve and appreciate your note about report customization. We're always working to make things even easier and more intuitive. Thanks again for being part of the APS community! ### 29. I would say that it has been great. **Rating:** 4.0/5.0 stars **Reviewed by:** Edwin L. | HR Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about APS?** How responsive they are. I have dealt with companies on the larger end and they never have anyone dedicated to us as a client. We get the same team every call and they don't miss a beat. Even with the small stuff, they treat every inquiry with care and consideration. **What do you dislike about APS?** I'd say the app can be flunky here and there and some features could be a little better designed. For example having a separate log in for my employee account and my admin account is a little excessive. I wish I could toggle between them. Also the bill increasing over time, though they were upfront about it, I fail to see the need for it. **What problems is APS solving and how is that benefiting you?** Consolidating pay for employees and making it simple to pay our team. **Official Response from Hope Dasher:** > Thanks so much for your thoughtful review, Edwin! We're thrilled to hear that your experience with our support team has been so positive—providing consistent, personalized service is something we take great pride in. We also appreciate your honest feedback about the app and login experience. Your input helps us continue to improve, and we’ll be sure to pass this along to our product team. We’re grateful to be your payroll partner and glad we can help simplify how you pay your team! ### 30. APS **Rating:** 5.0/5.0 stars **Reviewed by:** Mary K. | Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about APS?** Neat organized payroll solution solution software. Easy to use and manage and cuts payroll processing time in half when using this software. Functional and very efficient, user friendly. **What do you dislike about APS?** It can be confusing to learn at first for beginners who haven’t used APS payroll software before. Customizing reports can be difficult task for first time users. **What problems is APS solving and how is that benefiting you?** Efficient payroll reporting APS makes it easy to make payroll calculations. In addition, APS minimizes the overall time consuming process of payroll . **Official Response from Samantha Serigny:** > We're thrilled to hear that APS is helping you efficiently manage payroll and minimize processing time. We understand that learning new software can be overwhelming. Your feedback is important to us as we strive to continually enhance the user experience with APS. ### 31. HR **Rating:** 3.5/5.0 stars **Reviewed by:** Amalfi P. | HR, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about APS?** All-in-one platform inwhere I can do my job posting, hiring and also keep all my employees information and also do Payroll.An all-in-one platform where I can post jobs, hire employees, manage employee information, and handle payroll. **What do you dislike about APS?** Time clock malfunctions. I constantly have issues with the time clock as it does not always work properly, and I have to constantly be on the phone with the support team. **What problems is APS solving and how is that benefiting you?** There is an Allin one place to go for my administrative and payroll activities. **Official Response from Hope Dasher:** > Thank you for sharing your experience, Amalfi! We're glad to hear that having everything in one platform helps streamline your HR and payroll tasks. We're sorry to hear about the time clock issues you've been experiencing—our team is here to support you, and we’ll be sure to share this feedback internally as we continue improving. We appreciate your partnership! ### 32. APS is the best payroll service out there **Rating:** 5.0/5.0 stars **Reviewed by:** Renee R. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about APS?** APS customer service is top notch and the reason I have used them over and over through the years. I've used them working for different types of companies and would never recommend any other payroll service. **What do you dislike about APS?** The least helpful thing about APS is using the service is not always intuitive. Navigation is difficult and I have to reach out to customer service for too many things. **What problems is APS solving and how is that benefiting you?** I don't know that APS is solving anything... I benefit from the service in general. **Official Response from Hope Dasher:** > Thank you, Renee! We're honored to have earned your trust across multiple companies and truly appreciate your continued support. Your feedback on navigation is noted, and we're always working to make the platform more intuitive. Thank you for being a valued APS customer! ### 33. g2 APS Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about APS?** Good UI for users and a very accessible dashboard. The software automation saves time and I enjoy the self-serving aspect that APS offers, allowing me to take control. **What do you dislike about APS?** Struggled with the learning curve a bit, and maximizing the potential of the software such as uploading documents in bulk. Maybe providing some more detailed trainings could help **What problems is APS solving and how is that benefiting you?** Helping in automating simple operations required for me to track my time, view payroll, edit payroll information, see my goals and performance, etc... It's helped visualize and conceptualize these things for me thanks to the UI which I mentioned previously. I think that has been super easy to integrate into and facilitated many of my HR problems. **Official Response from Hope Dasher:** > Thanks so much for your review! We're glad to hear you're enjoying the UI and time-saving features—it's great to know APS is helping you stay in control of your HR tasks. We appreciate the feedback on the learning curve and bulk uploads. We're always working to improve training resources and will keep your suggestions in mind. Thanks again for being part of the APS community! ### 34. Seamless payment service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about APS?** Great and intuitive UI great cross border support. Good for personalized fees and dedicated customer support services. Good for international business **What do you dislike about APS?** Support can be better. Looks like they may improve and have been consistently improving however technical and on call support can be better. Product enhancements are not very frequent. **What problems is APS solving and how is that benefiting you?** Evaluated the platform for payment services and quick financial and performance management services. However there were certain limitations and restrictions that kept us from not moving ahead with paid plans yet. **Official Response from Hope Dasher:** > Thanks for sharing your feedback! We’re glad you’ve found our UI, cross-border support, and personalized service helpful. We also appreciate your notes on support and updates—our team is working to make these even better. Your input helps us continue improving, and we’re grateful you took the time to share it. ### 35. APS fulfills all of our payroll and HR needs and provides the services quickly and efficiently. **Rating:** 5.0/5.0 stars **Reviewed by:** Carol W. | Interim Director of HR and Payroll, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about APS?** APS is fully integrated and enables us to move seamlessly from Hiring, toOnboarding, to Benefits, to processing payroll, and completes the year with efficient reporting. **What do you dislike about APS?** Training new employees can be a little complicated because of the complexity of the program, but it is worth it in the end. **What problems is APS solving and how is that benefiting you?** APS is an integrated program that makes processing seamless and assists in avoiding mistakes or problems. The steps in the process are intuitive and easy to follow. **Official Response from Hope Dasher:** > Thank you, Carol! We’re so glad to hear that APS is helping your team manage the full employee lifecycle with ease and efficiency. We understand that training can take some time, especially with a robust platform, and we’re here to support you every step of the way. It’s great to know the intuitive workflows are making a positive impact! Thank you for being a valued APS customer. ### 36. Positive experience with G2. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about APS?** The most helpful benefit about about using G2 is to be able to reduce friction at the beginning of the process and track performance, compared to before using the software. **What do you dislike about APS?** There is not really anything I can pinpoint as a feature I dislike. If anything, I would mention the cost of the software. An analysis of ROI needs to be done. **What problems is APS solving and how is that benefiting you?** APS is helping solve employee performance issues. It identifies elements who are performing below expectations or above expectations and in what part of the process. **Official Response from Hope Dasher:** > Thanks for your feedback! We're glad APS is helping reduce friction and improve performance tracking—it’s great to hear it’s making a difference. We appreciate your note about ROI and cost. Our team is always here to help you get the most value from the platform. Thank you for being a valued APS customer! ### 37. Friendly Team who quickly became a Trusted Partner. **Rating:** 4.5/5.0 stars **Reviewed by:** Robert W. | Contoller, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about APS?** Top quality software that is not overly complex. Great integation with Sage Intacct. Dedicated team ensured a smooth transition from prior provider and easy rollout. **What do you dislike about APS?** Only minor bumps during transition. No major issues. **What problems is APS solving and how is that benefiting you?** Better valued software. Prior provider software was overly complex and will little help from customer support. APS has given us a decicated support team. **Official Response from RebeccaGrace Kimball:** > Robert, thank you for your review! We're delighted to hear about your positive experience with our software and team. Your feedback on the minor bumps is greatly appreciated, as it helps us improve continuously. We're thrilled to be your trusted partner and look forward to supporting your continued success with APS. ### 38. Great Partners **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2025 **What do you like best about APS?** Employees are kind, respectful and quick to respond to my every question and concerns. The initial download of the program although it was quite a bit of additional work, was handled by APS experts with such patience and willingness to help! **What do you dislike about APS?** The initial download of the program was a challenge for myself with the difference of APS terms verses what terms we used. I would like to see less steps when adding or changing some of the programs within the system. **What problems is APS solving and how is that benefiting you?** APS is working with me on the Integration from the payroll fees and taxes being downloaded into our QuickBooks on-line. Once this is completed, I am hoping that it will save me time by not having to do it manually! **Official Response from Hope Dasher:** > Thank you for the thoughtful review! We’re so glad to hear our team made your implementation experience smooth and supportive - we take pride in being a true partner through every step. We also appreciate your feedback on system terminology and workflows, and we’ll continue working to simplify processes where possible. We’re excited to see your QuickBooks integration come to life and hope it brings even more time savings your way. Thank you for being a valued APS customer! ### 39. Small, but capable. **Rating:** 4.0/5.0 stars **Reviewed by:** Dr. Rachael P. | Human Resources & Career Development Independent Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about APS?** APS offers a clean, intuitive interface that makes navigating payroll and HR functions straightforward. The reporting functions are customizable and easy to export, which is especially helpful for audits or leadership updates. Their customer support team is responsive and solution-oriented. **What do you dislike about APS?** Some features require more customization which can take time. **What problems is APS solving and how is that benefiting you?** APS has helped us move toward a fully paperless HR and payroll system, which has been a major step forward in efficiency and sustainability. **Official Response from Hope Dasher:** > Thank you, Dr. Rachael! We’re so glad to hear that APS has supported your move toward a more efficient, paperless HR and payroll process. We appreciate your kind words about our interface, reporting tools, and support team, and your feedback on customization helps guide our continued improvements. We're grateful to have you as an APS partner! ### 40. User Friendly and Convienient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about APS?** APS pushes their own updates, and their new interface makes employee records so much easier to use. **What do you dislike about APS?** When new updates are available, it is usually in the middle of the day while you are in the middle of something important, but I wouldn't necessarily say I don't like this about APS. **What problems is APS solving and how is that benefiting you?** There are too many issues I have had to list, but those issues were operator error, not APS erros. **Official Response from Hope Dasher:** > Thank you for your review! We're glad to hear the new interface is making employee record management easier for you, and we appreciate your feedback on update timing. It's great to know APS is helping you work more efficiently, and we're always here if you need support along the way! ### 41. Great interface, user friendly, good customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about APS?** The interface of APS is great to use. It is very user friendly, and has a great support system where you can look up articles or create a support ticket. The support team responds back quickly. **What do you dislike about APS?** While the support system is great, it would be nice to have a designated support manager to go to when something goes wrong. **What problems is APS solving and how is that benefiting you?** Helping to make keeping track of time and scheduling more automated. **Official Response from Hope Dasher:** > Thank you for taking the time to share your feedback! We’re glad to hear you’re enjoying the APS interface and finding the platform user-friendly. It’s also great to know that our support resources and ticket response times have been helpful for your team. We appreciate your suggestion regarding a designated support manager, and are consistently looking for ways to improve. Thank you for being a valued APS customer — we truly appreciate your partnership! ### 42. Easy to use - Highly Recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Allison W. | Certified Occupational Therapy Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about APS?** It auto inputs the data straight from the system after you have approved the payroll. This is helpful and a time saver instead of inputting each person separately. **What do you dislike about APS?** I have some employees that receive an "advance" on their paychecks. APS has a way to do that but it does not automatically subtract the amount due--you must manually calculate that. It is not a huge hindrance as it is not needed every payroll session. **What problems is APS solving and how is that benefiting you?** It is a time saver and helps keep me accurate on all time logs and data entry. It also allows employees to access it themselves instead of asking me questions regarding their hours/pay. **Official Response from Hope Dasher:** > Hi Allison, thank you for updating your review and sharing more about your experience with APS! We're so glad to hear that the platform has been a time-saver for you and helps keep things accurate and efficient. It’s great to know that your employees are benefiting from the self-service access, too! We appreciate you pointing out the process around paycheck advances—feedback like this helps us continue to improve. Thanks again for recommending APS and for being a valued part of our community! ### 43. Simplicity meets Reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about APS?** I like how many options there are to configure user settings, including multiple available clock in methods. **What do you dislike about APS?** There are some settings that simply have to be tried out before realizing how they need to be configured. **What problems is APS solving and how is that benefiting you?** Solves bringing together all of our establishments under the same system to manage time cards & employees. **Official Response from Hope Dasher:** > Thank you for the thoughtful update! We're glad to hear you're enjoying the flexibility of APS, especially when it comes to user settings and clock-in options. We understand that some configurations can require trial and error, and we’re always here to support you through that process. It's great to know APS is helping unify your time and employee management across locations — we appreciate the opportunity to support your team. ### 44. Easy to use platform, with amazing customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** shaya b. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about APS?** I Love that APS is easy to use, has amazing customer service,I can perform all my HR and payroll functions all in one location, and the lastest and greatest is that I can now link my benefit enrollment to APS to save time when uploading all information. **What do you dislike about APS?** The downside to APS is they don't have a calculator to pre-calculate a paycheck. **What problems is APS solving and how is that benefiting you?** APS has allowed me to have all my onboarding in one place. And this year we are using the performance manager feature, allowing all reviews to be done on this site. So easy to create and use **Official Response from Hope Dasher:** > Hi Shaya, thank you for updating your review and continuing to share your experience with APS! We’re so glad to hear our platform is meeting your payroll and time-tracking needs, and we truly appreciate your kind words about our customer service. Your feedback on printing pay stubs and paycheck calculations is valuable—I’ll be sure to pass it along to our team. Thanks again for your trust in APS. We look forward to supporting your business as it grows! ### 45. APS is very user friendly. The employees are very helpful and quick with their responses. **Rating:** 5.0/5.0 stars **Reviewed by:** Paula C. | Accounting Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about APS?** I like that I enter payroll myself so I can make the changes myself. **What do you dislike about APS?** There aren't any downsides using APS. I love everything about them. **What problems is APS solving and how is that benefiting you?** they are handling our 401K integration which is very helpful **Official Response from Hope Dasher:** > Thank you, Paula! We're so glad to hear that you're enjoying the flexibility of running payroll on your terms and that our team has been helpful and responsive. We're especially happy to support your 401(k) integration and help simplify those processes. We appreciate the kind words! ### 46. The Best!! **Rating:** 5.0/5.0 stars **Reviewed by:** N G. | Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about APS?** Their customer support team is very helpful and quick to get back. **What do you dislike about APS?** No downside, APS is great to work with, and system is very easy to use **What problems is APS solving and how is that benefiting you?** Payroll and time tracking **Official Response from Hope Dasher:** > Thank you so much! We're thrilled to hear that our support team has made a great impression and that you're finding the system easy to use. We’re glad APS is helping streamline your payroll and time tracking! Thank you for being a valued APS customer. ### 47. APS Best Solution Chosen **Rating:** 5.0/5.0 stars **Reviewed by:** Dolores M. | SR Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about APS?** Super easy, intuitive, and the customer support is fantastic **What do you dislike about APS?** Haven't found any as yet. Works as expected **What problems is APS solving and how is that benefiting you?** Ease of payroll processing, with step by step on-line videos for help in accomplishing tasks **Official Response from Hope Dasher:** > Thank you, Dolores! We're so happy to hear APS has made your payroll processing easier and that the support resources have been helpful. It’s great to know the platform is meeting your expectations—we appreciate you being part of the APS family! ### 48. Easy to use, and great support team. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about APS?** User-Friendly, and very fast reply from the asigned team. **What do you dislike about APS?** Some reports are not that easy to create. **What problems is APS solving and how is that benefiting you?** Do all the fillings with the local or federal government. **Official Response from Hope Dasher:** > Thank you for taking the time to write a review. We are glad to hear that our system is user-friendly. Your dedicated support team would be more than happy to help you with your reports and see if there is an easier way to create them. Thank you for being a valued APS customer. ### 49. Ease of Use and Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about APS?** The Support is most helpful and the reports are extremely useful when analyzing payroll data **What do you dislike about APS?** During the COVID pandemic, it was challenging to get support on the phone for difficult issues regarding the system **What problems is APS solving and how is that benefiting you?** No problems at the current time but when the labor department needs information regarding our employee labor the information is easy to obtain from the APS system. In addition, I need to report payroll number for end of year processing, and if any agencies like LWCC need information; this provides the information that is needed. This makes my day a little easier. APS is flexible in that it is easy to handle the general ledger. **Official Response from Hope Dasher:** > Thank you for updating your review and for continuing to share your experience with APS! We're so glad to hear that our support team has been helpful and that our reporting features have made a difference for your payroll analysis. We also appreciate your honesty about the challenges during the pandemic—your feedback helps us grow and better support our clients moving forward. We truly value your partnership and look forward to continuing to support your team in the years ahead! ### 50. Can't beat the customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about APS?** My team appreciates the teamwork and helpful customer service. I am confident any question or issue I may have is met with respect and prompt attention. If the resolution isn't given at the first response, it is escalated to a higher consult. In every case, my team and I feel that our questions / situations are always important and that the APS team will work quickly to resolve any issue and answer all requests. They target issues with great diligence. **What do you dislike about APS?** I'm not completely sold on the time and attendance just yet, but it was way better than it was before. There are tools to track and maintain CA compliance with missed meal periods, but not to my convinience, but my inquiry has been heard and follow has been within reasonable time. I appreciate the opportunity to be heard and feel that my concerns are real to the APS team as they are to me. **What problems is APS solving and how is that benefiting you?** It is so comforting to have the support opening up new concepts within a brief window and have teams - not just one person, but constant teamwork at APS to ensure our concepts go live without issue. The implementation teams, back end teams, support teams are a truly unified team that helps our business be set up quickly and in motion. **Official Response from RebeccaGrace Kimball:** > Elizabeth, thank you for your amazing review! We're glad you and your team appreciate our teamwork and helpful customer service. We value your feedback on the time and attendance feature and are working to improve it. It's great to hear that our unified teams have supported your business effectively. Thank you for choosing APS! ## APS Discussions - [accruals](https://www.g2.com/discussions/accruals) - 2 comments, 3 upvotes - [Will the employee start date become anything more?](https://www.g2.com/discussions/will-the-employee-start-date-become-anything-more) - 1 comment, 1 upvote - [What software do you use for payroll?](https://www.g2.com/discussions/what-software-do-you-use-for-payroll) - 1 comment - [View APS pricing details and edition comparison](https://www.g2.com/products/aps-aps/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-08+03%3A15%3A51+-0500&secure%5Bsession_id%5D=089383ef-8ee9-46cb-ba2a-5eba299321af&secure%5Btoken%5D=71ff2f12c236ade04cd02e080becae7d9c882696e7a04e91dd6b2123b0af11e1&format=llm_user) ## APS Integrations - [401GO](https://www.g2.com/products/401go/reviews) - [AIG](https://www.g2.com/products/aig-aig/reviews) - [Alerus](https://www.g2.com/products/alerus/reviews) - [AMi](https://www.g2.com/products/ami-ami/reviews) - [Betterment Advisor Solutions](https://www.g2.com/products/betterment-advisor-solutions/reviews) - [BlueStar](https://www.g2.com/products/bluestar/reviews) - [Elevate](https://www.g2.com/products/edi-support-llc-elevate/reviews) - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews) - [Empower](https://www.g2.com/products/black-knight-financial-technology-solutions-llc-empower/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [Erisa](https://www.g2.com/products/erisa/reviews) - [Evolve](https://www.g2.com/products/wellspring-worldwide-evolve/reviews) - [Fidelity 401(k) Plan Services](https://www.g2.com/products/fidelity-401-k-plan-services/reviews) - [goHappy](https://www.g2.com/products/gohappy/reviews) - [Human Interest](https://www.g2.com/products/human-interest/reviews) - [Oracle MICROS Simphony](https://www.g2.com/products/oracle-micros-simphony/reviews) - [Pension](https://www.g2.com/products/pension/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Saveday](https://www.g2.com/products/saveday/reviews) - [Sentry](https://www.g2.com/products/sentry/reviews) - [Slavic 401k](https://www.g2.com/products/slavic-401k/reviews) - [Spectrum](https://www.g2.com/products/spectrum-llc-spectrum/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Transamerica Retirement Solutions](https://www.g2.com/products/transamerica-retirement-solutions/reviews) - [Ubiquity Retirement](https://www.g2.com/products/ubiquity-retirement/reviews) - [Vestwell](https://www.g2.com/products/vestwell/reviews) - [Voya Financial](https://www.g2.com/products/voya-financial/reviews) ## APS Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Operations** - Personnel Management - Talent Management - Regulation and Compliance - Metrics and Reporting - Third-Party Integrations **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Goals** - Goal-Setting **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Mobility **Generative AI** - AI Text Summarization **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - Integration APIs - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot **Mobile Time Tracking** - Time Tracking **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Performance and Reliability - Mobile User Support - Offline **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top APS Alternatives - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,977 reviews) - [isolved](https://www.g2.com/products/isolved/reviews) - 4.3/5.0 (1,280 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,546 reviews)