APS is affordable, fairly simple to use and streamlines most features well. Review collected by and hosted on G2.com.

Onboarding: when adding a new employee, I would prefer to be able to add all info in the first steps. For instance: I am unable to add emergency contact info, accrual, and a few other items. I realize I can select "view" to edit or add info, but it would be easier for me to add it all in at once, or be given the option in the first steps.

Accrual process: We have a policy that works for most employees in this accrual setting. However, some employees we give more at the time of hire, or they accrue annually at a rate off policy. It would be nice to add a feature in accrual for exceptions. Another issue is that managers are not able to request time off for employees so that it goes through the process of accrual and canceling PTO requests creates issues some times to have to add manually back in. Employees usually assume it is automatic. (and many of our Amish employees do not access eSelfserve to do it themselves) Also, we have about half our employees leased for payroll processing (they are Amish and carry a 4029 tax status). we set them up as 1099 status since there was not a closer option. We are able to add accrual amounts but every update is manual; it would be nice to add the ability to track and update accrual for 1099 employees. Or add a leased employee feature to track accruals automatically. I currently run a report every payroll then manually update amounts for over 20 employees. We would not mind if there was a slight cost for this; perhaps charge us half the cost of a full service employee? Review collected by and hosted on G2.com.

excellent customer service. tool provides for all of our needs in ministry including features not available in major payroll providers. onboarding process is structured and well-planned. one program, not bolt-ons like other services. integration with quickbooks was seemless and saves time and errors. was a cost savings for us. AI is coming along. Review collected by and hosted on G2.com.

Some areas of administrative access could be improved. Specifically, it would be better if there were simpler access for changing exempt status for FICA and FIT for exempt employees. Additionally, while the setup was easy initially, there were delays in implementation when schedules changed. Reporting could be improved: aesthetic layout of reports and customization. Review collected by and hosted on G2.com.

I appreciate the seamless implementation process of APS, which was accompanied by a lot of hand-holding from their team, ensuring that we could easily navigate the initial steps without any significant challenges. The onboarding feature and integration with APS hire, which includes a built-in third-party background check with Verified First, streamline our hiring processes efficiently. Importing new employees to payroll is flawless, and the system also seamlessly handles benefits administration. The ability for employees to clock in using a mobile device, aided by geofencing to ensure they are on campus, is highly beneficial. They can effortlessly submit issues and time off requests from their phones, making it extremely convenient. The customer service is stellar; the representatives are quick to respond, usually answering calls directly, and promptly returning calls if missed. Their support has been pivotal in tipping the scale in favor of choosing APS over other platforms. Additionally, the pricing is highly competitive, offering the best value in the marketplace compared to similar platforms like Paycom, Paycor, and Paylocity, making it an excellent choice for our needs. Review collected by and hosted on G2.com.

I would like to make the full database available for report writing. Currently, there's a report writer in APS, but only some of the database sections are available to us. I would prefer it be wide open so that we can generate reports on any piece of data that's entered in the system. Review collected by and hosted on G2.com.

APS offers outstanding customer service. When you sign up, you are assigned a dedicated team of four knowledgeable and helpful members. You can reach out to them by email or phone without any hassle, and you’ll get connected to a real person right away. If your assigned team can’t resolve your issue, they will make sure to direct it to the appropriate person, who will also get back to you promptly. Review collected by and hosted on G2.com.

One drawback of APS is that I cannot enter foreign addresses for employees who are based in other countries. It would be very useful if this feature were available. I manage a seasonal group that comes in for the summer, and at the end of the year, it becomes quite a hassle to update all the outgoing documentation. Review collected by and hosted on G2.com.

APS' dedicated support team is unlike any other payroll company I've experienced. They are responsive, knowledgeable, and kind. Their product is also created in house by developers, not sent to third parties, so they fix bugs promptly. Review collected by and hosted on G2.com.

Since APS has so many options to fit many different company styles, users do have to set up every aspect of their account, which can be overwhelming. It is amazing once it is set up because it can do just about anything I need, but it's hard to find time to set it up thoroughly, so I feel like we aren't utilizing all of the functionality is has to offer yet. Review collected by and hosted on G2.com.

We switched to APS from a larger payroll vendor. One of the greatest things about the switch has been their focus on nonprofits and small to medium sized companies. We love the dedicated customer service. We're reaching out to our dedicated team versus calling a 1-800 number where we speak to someone different on issues. Review collected by and hosted on G2.com.

There has not been a drawback since we've made the switch to APS. We saved money. We have a product for payroll and HR that is right-sized for our small nonprofit and we appreciate the dedicate team assigned to our company. There are also additional features that we look forward to adding into our portfolio of what we aim to use as we grow in the future. Review collected by and hosted on G2.com.

Their customer service is the best I have ever encountered in the biz. When I reach out with a question, I usually get a response in 15 mins-1 hour from my dedicated support team. Review collected by and hosted on G2.com.

It's not always super intuitive. There is definitely a learning curve associated with using the software, but as I mentioned, the support team is there to help every step of the way. I have also found some limitations in the reporting features. There are certain reporting capabilities I've needed that have not been easily accessible. Review collected by and hosted on G2.com.

APS is very easy to maneuver. It’s user-friendly and quite sophisticated at the same time. On the rare occasion I do run into an issue, the team is always there to help and assist in any way they can. Review collected by and hosted on G2.com.

I honestly can’t think of anything I dislike about APS. Their video section is really helpful whenever I need support, and if I have additional questions or need more assistance, their team is there to help as well. Review collected by and hosted on G2.com.

The value to price is amazing. The payroll system is streamlined and paired with the eSELFSERVE app/web site, access for employees is a snap. In addition, benefits administration, performance management, and APS Hire and onboarding have been a boon to our organization providing features we never had access to before. Finally, their customer support team is always responsive and have provided resolutions to every problem thrown at them. Review collected by and hosted on G2.com.

Some of the presenters in the customer support training videos speak at a very fast rate so it's a challenge to either comprehend or track with with they are saying. This requires multiple reviews of the same training. Otherwise, there's like not to like. Review collected by and hosted on G2.com.

I love how user-friendly APS is, making it easy for employees of all skill levels to manage their HR and Payroll needs. The support team is fantastic, especially my salesperson Payton Mosely, who still answers my calls and helps me with any issue or connects me to the right person. The ease of use is essential for me. APS feels like an extension of my team, which is incredibly important as an HR team of one. The customer service is a major plus, as they're willing to engage electronically rather than spending long periods on the phone. I also appreciate the easy and well-organized implementation, which stands out as the simplest I've undergone. Review collected by and hosted on G2.com.

I'm not a huge fan of the need to have 2 portals as a system Admin; I believe that I should be able to access everything in one login. I also wish that the integration with Employee Navigator was a full 360 integrations and felt like it was part of the system rather than employees having to maintain 2 logins. My only complaint about the implementation would be the communication from the Project Manager, often I will submit an update and not hear back for several days or over a week until our next call. Review collected by and hosted on G2.com.