--- title: APS Reviews meta_title: 'APS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 860 reviews by the users' company size, role or industry to find out how APS works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 860 scale: '5' date_modified: '2026-07-22' parent_category: name: HR url: https://www.g2.com/categories/hr --- # APS Reviews **Vendor:** APS **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.6/5.0 **Total Reviews:** 860 ## About APS APS (Automatic Payroll Systems, Inc.) is a type of Human Capital Management (HCM) solution designed to help users streamline payroll and HR processes. This all-in-one, cloud-based platform equips businesses with the necessary tools to manage their workforce efficiently and effectively, catering to a wide range of organizational needs. By consolidating various HR functions into a single platform, APS allows organizations to enhance their operational workflows and improve overall productivity. The APS platform is particularly beneficial for small, mid-sized, and larger organizations seeking to optimize their HR functions. It offers a comprehensive suite of features that address various aspects of human capital management. With dedicated modules for payroll management, HR management, time and attendance tracking, workforce analytics, and benefits administration, APS provides a holistic approach to managing employee-related processes. This makes it suitable for HR professionals, payroll administrators, and business leaders who require a reliable system to enhance their operational efficiency. One of the standout features of APS is its payroll management capabilities, which ensure accurate and timely payroll runs. This includes automatic tax calculations and compliance with federal, state, and local regulations, allowing businesses to navigate the complexities of payroll with ease. The HR management module further supports organizations by offering tools for employee data management, performance tracking, and applicant tracking, thus streamlining the hiring and onboarding processes. Additionally, the time and attendance feature allows real-time tracking of employee hours, integrating seamlessly with payroll for precise wage calculations. Businesses benefit significantly from using APS due to its ability to enhance efficiency and accuracy. By automating payroll and HR processes, organizations can reduce the time and effort required to manage these functions, allowing them to focus on strategic initiatives. The platform's workforce planning tools provide insights into labor costs and headcount management, aiding in informed decision-making. Furthermore, APS helps organizations maintain compliance with ever-changing tax laws and employment regulations, mitigating the risk of penalties and fines. The value that APS offers extends beyond its core functionalities. Its scalable design means that the platform can grow alongside a business, making it a versatile solution for organizations of varying sizes. The user-friendly interface simplifies complex tasks, ensuring that users can navigate the system with ease. APS' guided implementation process ensures visibility, accountability, and long-term success. Additionally, APS provides personalized support and training resources, ensuring that users can maximize the platform's benefits. With seamless integration capabilities with other business systems, such as accounting and ERP software, APS fosters a cohesive workflow that enhances overall productivity. ## APS Pros & Cons **What users like:** - Users highlight the **exceptional customer support** provided by APS, feeling valued and engaged in system improvements. (47 reviews) - Users highlight the **exceptional customer support** of APS, appreciating the responsiveness and dedication to resolving issues effectively. (44 reviews) - Users appreciate the **user-friendly interface** of APS, which simplifies onboarding and daily operations significantly. (41 reviews) - Users appreciate the **user-friendly payroll system** of APS, finding it efficient and supportive throughout the implementation process. (32 reviews) - Users appreciate the **streamlined payroll process** of APS, enhancing efficiency in recruitment and employee management. (30 reviews) - Users appreciate the **user-friendly payroll management** of APS, ensuring reliable and efficient processing for their needs. (30 reviews) - Users highlight APS's **quick response time** , appreciating the dedicated support that addresses inquiries effectively and efficiently. (29 reviews) - Features (23 reviews) - Comprehensive Features (22 reviews) - User Interface (22 reviews) **What users dislike:** - Users express frustration over the **limited customization** in APS, particularly for report generation and system changes. (18 reviews) - Users express frustration with **limited features** , particularly in customization and document handling within APS. (18 reviews) - Users find the **missing features** of APS frustrating, citing limitations in employee management and reporting flexibility. (15 reviews) - Users find APS to have a **not user-friendly** interface, making certain features complicated and less intuitive. (13 reviews) - Users find APS features to be **not intuitive** , often leading to confusion and reliance on customer support for assistance. (11 reviews) - Users find **poor customer support** frustrating, citing slow responses and a lack of detailed knowledge. (11 reviews) - Users find **system limitations** frustrating, as they hinder direct updates and restrict access to the full database for reporting. (11 reviews) - Users find the **learning curve challenging** , often struggling to locate features and requiring assistance for setup. (10 reviews) - Limited Capabilities (9 reviews) - Payroll Issues (9 reviews) ## APS Reviews ### 1. Affordable, Simple, and Streamlines Key HR Tasks **Rating:** 4.0/5.0 stars **Reviewed by:** Paulette C. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about APS?** APS is affordable, fairly simple to use and streamlines most features well. **What do you dislike about APS?** Onboarding: when adding a new employee, I would prefer to be able to add all info in the first steps. For instance: I am unable to add emergency contact info, accrual, and a few other items. I realize I can select "view" to edit or add info, but it would be easier for me to add it all in at once, or be given the option in the first steps. Accrual process: We have a policy that works for most employees in this accrual setting. However, some employees we give more at the time of hire, or they accrue annually at a rate off policy. It would be nice to add a feature in accrual for exceptions. Another issue is that managers are not able to request time off for employees so that it goes through the process of accrual and canceling PTO requests creates issues some times to have to add manually back in. Employees usually assume it is automatic. (and many of our Amish employees do not access eSelfserve to do it themselves) Also, we have about half our employees leased for payroll processing (they are Amish and carry a 4029 tax status). we set them up as 1099 status since there was not a closer option. We are able to add accrual amounts but every update is manual; it would be nice to add the ability to track and update accrual for 1099 employees. Or add a leased employee feature to track accruals automatically. I currently run a report every payroll then manually update amounts for over 20 employees. We would not mind if there was a slight cost for this; perhaps charge us half the cost of a full service employee? **What problems is APS solving and how is that benefiting you?** Ease of onboarding and updating employee records, Automatic Holiday pay applied (I used to have to manually enter every holiday), customer service is fast and helpful. Being able to group employees together for managers is also a great feature. One thing about the time clock though, is we wish we could use time clock app and mobil app interchangeably instead of having to choose a time capture. ### 2. Stellar Service & Fit for Ministry Needs **Rating:** 5.0/5.0 stars **Reviewed by:** melissa f. | HR Generalist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about APS?** excellent customer service. tool provides for all of our needs in ministry including features not available in major payroll providers. onboarding process is structured and well-planned. one program, not bolt-ons like other services. integration with quickbooks was seemless and saves time and errors. was a cost savings for us. AI is coming along. **What do you dislike about APS?** Some areas of administrative access could be improved. Specifically, it would be better if there were simpler access for changing exempt status for FICA and FIT for exempt employees. Additionally, while the setup was easy initially, there were delays in implementation when schedules changed. Reporting could be improved: aesthetic layout of reports and customization. **What problems is APS solving and how is that benefiting you?** handles payroll and unique ministry pay efficiently. excellent customer service and worked with us on our ministry requirements. APS found SS# mismatch errors immediately at onboarding -- prior payroll provider had it wrong for 3 years. PTO recordkeeping, timesheets and IT Asseet Management are very beneficial & efficient. **Official Response from Samantha Serigny:** > We're glad to hear that APS is efficiently handling your payroll and unique pay needs for ministry. We appreciate your feedback and are committed to providing stellar service to meet all your ministry requirements. ### 3. Seamless Implementation and Stellar Customer Service with APS **Rating:** 5.0/5.0 stars **Reviewed by:** Howard Q. | EVP of Administration and Chief People Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about APS?** I appreciate the seamless implementation process of APS, which was accompanied by a lot of hand-holding from their team, ensuring that we could easily navigate the initial steps without any significant challenges. The onboarding feature and integration with APS hire, which includes a built-in third-party background check with Verified First, streamline our hiring processes efficiently. Importing new employees to payroll is flawless, and the system also seamlessly handles benefits administration. The ability for employees to clock in using a mobile device, aided by geofencing to ensure they are on campus, is highly beneficial. They can effortlessly submit issues and time off requests from their phones, making it extremely convenient. The customer service is stellar; the representatives are quick to respond, usually answering calls directly, and promptly returning calls if missed. Their support has been pivotal in tipping the scale in favor of choosing APS over other platforms. Additionally, the pricing is highly competitive, offering the best value in the marketplace compared to similar platforms like Paycom, Paycor, and Paylocity, making it an excellent choice for our needs. **What do you dislike about APS?** I would like to make the full database available for report writing. Currently, there's a report writer in APS, but only some of the database sections are available to us. I would prefer it be wide open so that we can generate reports on any piece of data that's entered in the system. **What problems is APS solving and how is that benefiting you?** APS streamlines onboarding, payroll, and performance management, enhancing HR operations. It integrates background checks and geofencing, enabling seamless transitions for new employees, and allows mobile clock-ins and requests, boosting efficiency. Its cost-effectiveness and responsive customer service offer outstanding market value. **Official Response from Hope Dasher:** > Thank you so much, Howard! It’s been a pleasure working with you and your team. I really appreciated getting the chance to chat with you about your experience with APS and hear firsthand how the platform is supporting your goals. We truly value your partnership and the thoughtful feedback you’ve shared. It helps us continue improving and delivering the best experience possible. ### 4. Outstanding Customer Service with Fast, Helpful Responses **Rating:** 4.5/5.0 stars **Reviewed by:** Cindy L. | HR/Payroll Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about APS?** APS offers outstanding customer service. When you sign up, you are assigned a dedicated team of four knowledgeable and helpful members. You can reach out to them by email or phone without any hassle, and you’ll get connected to a real person right away. If your assigned team can’t resolve your issue, they will make sure to direct it to the appropriate person, who will also get back to you promptly. **What do you dislike about APS?** One drawback of APS is that I cannot enter foreign addresses for employees who are based in other countries. It would be very useful if this feature were available. I manage a seasonal group that comes in for the summer, and at the end of the year, it becomes quite a hassle to update all the outgoing documentation. **What problems is APS solving and how is that benefiting you?** APS is a user-friendly system that has made processing payroll much simpler and faster for me. The option to recall a payroll batch is truly a game changer. I also appreciate that there is no extra fee for running an unscheduled payroll batch. The pricing is affordable. Additionally, the ability to customize reports to meet specific needs is very helpful. **Official Response from Hope Dasher:** > Thank you so much, Cindy! We’re thrilled to hear that our dedicated support team has made your experience such a positive one. Providing fast, knowledgeable, and personal service is something we take great pride in, so your feedback means a lot. We also appreciate your suggestion about entering foreign addresses — that’s valuable insight. It’s great to hear that features like customizable reporting and the ability to recall payroll batches have helped make your payroll process smoother and more efficient. We truly value your partnership and look forward to supporting you for years to come! ### 5. Responsive, Knowledgeable Support and Fast Bug Fixes makes APS the best. **Rating:** 5.0/5.0 stars **Reviewed by:** Camryn L. | Staff Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about APS?** APS' dedicated support team is unlike any other payroll company I've experienced. They are responsive, knowledgeable, and kind. Their product is also created in house by developers, not sent to third parties, so they fix bugs promptly. **What do you dislike about APS?** Since APS has so many options to fit many different company styles, users do have to set up every aspect of their account, which can be overwhelming. It is amazing once it is set up because it can do just about anything I need, but it's hard to find time to set it up thoroughly, so I feel like we aren't utilizing all of the functionality is has to offer yet. **What problems is APS solving and how is that benefiting you?** APS is always taking and applying feedback. They are currently working to roll out timecard edit function for employees, which I think will benefit employees and save time for managers as well. ### 6. APS Delivers Right-Sized Payroll & HR With Dedicated Support for Nonprofits **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah B. | Fund Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about APS?** We switched to APS from a larger payroll vendor. One of the greatest things about the switch has been their focus on nonprofits and small to medium sized companies. We love the dedicated customer service. We're reaching out to our dedicated team versus calling a 1-800 number where we speak to someone different on issues. **What do you dislike about APS?** There has not been a drawback since we've made the switch to APS. We saved money. We have a product for payroll and HR that is right-sized for our small nonprofit and we appreciate the dedicate team assigned to our company. There are also additional features that we look forward to adding into our portfolio of what we aim to use as we grow in the future. **What problems is APS solving and how is that benefiting you?** Streamlined and simplified Payroll and HR benefits, policies, EE handbook. ### 7. functional + the best customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Lindsey N. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about APS?** Their customer service is the best I have ever encountered in the biz. When I reach out with a question, I usually get a response in 15 mins-1 hour from my dedicated support team. **What do you dislike about APS?** It's not always super intuitive. There is definitely a learning curve associated with using the software, but as I mentioned, the support team is there to help every step of the way. I have also found some limitations in the reporting features. There are certain reporting capabilities I've needed that have not been easily accessible. **What problems is APS solving and how is that benefiting you?** I love that APS is an all-in-one solution for payroll, onboarding, and benefit administration. This saves me a ton of time and headache which would result from logging in and out of various platforms. **Official Response from Rachel Maner, CDMP:** > We are thrilled to hear that you have had such a positive experience with our customer service team. We strive to provide timely and helpful support to all our customers. We are constantly working to improve our software and will take your comments into consideration for future updates. ### 8. APS is top notch all things systems related for all HR needs **Rating:** 5.0/5.0 stars **Reviewed by:** Alex G. | HR Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about APS?** APS is very easy to maneuver. It’s user-friendly and quite sophisticated at the same time. On the rare occasion I do run into an issue, the team is always there to help and assist in any way they can. **What do you dislike about APS?** I honestly can’t think of anything I dislike about APS. Their video section is really helpful whenever I need support, and if I have additional questions or need more assistance, their team is there to help as well. **What problems is APS solving and how is that benefiting you?** APS covers and assists with everything from A to Z. They were very helpful during open enrollment and guided me every step of the way, including keeping me on track with deadlines and answering important questions about updating rates and other details. ### 9. Amazing Value with Streamlined Payroll, Self-Service Access, and Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about APS?** The value to price is amazing. The payroll system is streamlined and paired with the eSELFSERVE app/web site, access for employees is a snap. In addition, benefits administration, performance management, and APS Hire and onboarding have been a boon to our organization providing features we never had access to before. Finally, their customer support team is always responsive and have provided resolutions to every problem thrown at them. **What do you dislike about APS?** Some of the presenters in the customer support training videos speak at a very fast rate so it's a challenge to either comprehend or track with with they are saying. This requires multiple reviews of the same training. Otherwise, there's like not to like. **What problems is APS solving and how is that benefiting you?** With our previous HRMS, we did not have the ability to hire employees from other states. APS has solved that problem. Additionally, we did not have a connection to any job boards. Again, APS provides links to LinkedIn, Zip Recruiter, and Indeed. Finally, our onboarding process for new hires was and our performance management process were both tracked manually. APS has solved that with the related modules they provide. **Official Response from Trevor Lisa:** > Thank you for sharing your positive experience with APS! We're thrilled to hear that you find value in our streamlined payroll system, self-service access, and responsive support. We appreciate your feedback on the customer support training videos and will work to improve the pace for better comprehension. It's great to hear that APS has been able to address various challenges for your organization, including hiring employees from other states, connecting with job boards, and automating onboarding and performance management processes. We're committed to providing solutions that make your HR processes more efficient and effective. If you have any further feedback or need assistance, please don't hesitate to reach out. We're here to help! ### 10. APS: Seamless HR & Payroll with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly S. | Executive Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about APS?** I love how user-friendly APS is, making it easy for employees of all skill levels to manage their HR and Payroll needs. The support team is fantastic, especially my salesperson Payton Mosely, who still answers my calls and helps me with any issue or connects me to the right person. The ease of use is essential for me. APS feels like an extension of my team, which is incredibly important as an HR team of one. The customer service is a major plus, as they're willing to engage electronically rather than spending long periods on the phone. I also appreciate the easy and well-organized implementation, which stands out as the simplest I've undergone. **What do you dislike about APS?** I'm not a huge fan of the need to have 2 portals as a system Admin; I believe that I should be able to access everything in one login. I also wish that the integration with Employee Navigator was a full 360 integrations and felt like it was part of the system rather than employees having to maintain 2 logins. My only complaint about the implementation would be the communication from the Project Manager, often I will submit an update and not hear back for several days or over a week until our next call. **What problems is APS solving and how is that benefiting you?** APS is user-friendly for all skill levels, simplifying HR and Payroll management. As an HR team of one, their support feels like part of my team, handling issues electronically, saving my time. **Official Response from RebeccaGrace Kimball:** > Thank you for praising APS' customer service! We're delighted that our direct and personal support approach is making a difference for you. Your feedback on updating some areas of our system is noted. We're pleased to hear that APS has streamlined your payroll process, making it easy and efficient. Thank you for being a valued APS customer! ### 11. APS: Dummy-Proof, User-Friendly, and Innovative **Rating:** 5.0/5.0 stars **Reviewed by:** Kate G. | HR Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about APS?** The ease of products, user-friendly, adaptable, innovative. I like to think of APS products as "dummy proof" :) **What do you dislike about APS?** I do not have many negative thoughts.. a couple that come to mind are: -only being able to review attendance time cards 1 week at a time, rather than 1 full pay period within the screen -have to manually add each person to every notification and holiday, rather than copying multiple at a time. For example, I would like to create payroll reminder notifications for the entire year in advance. Since I have to manually add each employee, I create notifications shortly before they need to go out. **What problems is APS solving and how is that benefiting you?** Helping payroll and duties/reports related to payroll more efficient. ### 12. APS: Payroll Management Made Simple with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Chris T. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about APS?** I like APS for its ease of use and the excellent support behind it. The platform makes everything accessible in one place with just one login, covering various features like expense reports, payroll items, HR items, and asset tracking. What truly stands out is the support; when you call them, you speak directly to a person who takes ownership of resolving your issue, rather than being routed through a call center. The setup process was extremely easy, and it helped that I was already familiar with the system. The implementation person was very knowledgeable, clear, and concise, which made the transition smooth. **What do you dislike about APS?** There's some quirkinesses with APS, but they are very minimal. With payroll companies, there is always an issue that is not brought up. **What problems is APS solving and how is that benefiting you?** I use APS for processing payrolls, benefit and asset management, bridging gaps between payroll, time cards, and HR, all in one platform that's easy to view. ### 13. Streamlined HR Processes with APS **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly M. | Executive Director, Finance & Administration, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about APS?** APS has automated a lot of our manual processes, especially in recruiting, hiring, onboarding, payroll, and benefits administration. It has reduced our time in recruiting by posting jobs across multiple platforms, which replaced a manual process. The electronic documentation from recruiting loads seamlessly into onboarding, payroll and benefits. I appreciate that the system is fully integrated, unlike our previous system where components didn't work well together, which resulted in a lot of duplicate entry. Our end users, as well as accounting/HR teams like the system and its ease of use. The setup of APS was easy for us, and overall, these features save us a lot of time. **What do you dislike about APS?** It's not a huge issue for us, but the functionality of importing the payroll journal entry into Sage Intacct does not work well for us, but I've seen it work for others. We have to export the journal entry, which is already in Sage Intacct format, and modify it so that it comes over in two cash lines (like the cash requirements report) so that it easily reconciles to the bank. This automation needs some customization options to make if functional for us. **What problems is APS solving and how is that benefiting you?** APS automates our manual HR processes like recruiting and onboarding, saving time. It integrates employee information smoothly, minimizing duplicate entry. It is not a software that has a lot of functionality that we don't need, but have to maintain, but it is simple, scalable, and sustainable for us. ### 14. User-Friendly Software with Great Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about APS?** User friendly software. Great customer support when needed. **What do you dislike about APS?** The one aspect I dislike, is the reporting is not capable of letting me write my own reports that allow me to select any "field" I want by building a single custom report. I will sometimes have to pull "fields" into separate reports and then combine the reports to get all the fields I need. These are unique reports using fields from separate areas of the APS system, into one report by using Excel. This is certainly something that can be done, but would love it if APS would configure the reporting to allow me to pull any fields I want into one combine report with a single report build so that I don't have to build multiple reports and then combine into one myself. **What problems is APS solving and how is that benefiting you?** A quick and easy payroll process, that also allows us to integrate our benefit selections, 401(k) plan, as well as other modules that we could choose to utilize at anytime in the future. ### 15. Simple Time Imports and Flexible Payroll Batches—Attendance Tracking Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly P. | Ministry Assistant for Payroll & Building Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about APS?** Importing time and attendance is simple and quick. I also like that I can change the parameters of a payroll batch every pay period to add or remove pay categories. Tracking attendance is very simple via the app. **What do you dislike about APS?** Some of my less tech-savvy employees have a hard time using the app, but it's a simple fix for them to use the website instead. **What problems is APS solving and how is that benefiting you?** Time-off requests were a hassle before, and requesting them through the app/web helps keep everyone up to date on their availability and lets supervisors keep a close eye on their employees' PTO/sick time without requiring a report for each employee. ### 16. Responsive Phone Support That Always Gets Me to the Right Person **Rating:** 5.0/5.0 stars **Reviewed by:** Ginny M. | Sr. Director of Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about APS?** I like the fact that if I have a question or inquiry, I can pick up the phone and speak to a representative. And if that representative is unable to assist, they transfer me to someone that can assist. **What do you dislike about APS?** I don't have any dislikes. I would like to see the system be able to initiate a pay adjustment request through the system. **What problems is APS solving and how is that benefiting you?** APS is a one stop shop for me, I am able to recruit, hire, onboard and manage the employee life cycle via the components offered. This give me more time to focus on the employee and less time on paperwork. ### 17. Powerful Functionality and Responsive Support—Grant Billing Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about APS?** We love APS due to the functionality and support. As a nonprofit, using the allocations option makes grant billing easy. The support team is incredibly responsive and helpful. The integration options fit our needs as an organization. Finally, our staff find the user experience to be seemless. **What do you dislike about APS?** A lot of features are rolling out that we previously did not like about APS - mass updates being one that we are glad to see. I would like to see the option for the Workforce module to feed into APS Hire so that it would be easier to post an open role. **What problems is APS solving and how is that benefiting you?** APS is solving our "too many systems" problem. Having learning, recruiting, performance, and payroll all in one system is a massive timesaver for a small nonprofit like ours. ### 18. Complete, Affordable HRMS That Makes Payroll and Employee Communication Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about APS?** It is a very complete HRMS. Payroll is a breeze and the added benefits of performance management, eSign of documents, document management, benefits administration and APS HIre with an extremely affordable price puts other competitors to shame! The eSELFSERVE app has made communicating key items with employees much easier. In addition, the notification of upcoming key dates has made it easier to provide encouraging messages in a timely manner to employees on work anniversaries and birthdays. **What do you dislike about APS?** The main detractor is the lack of an AI agent to helps provide answers based on the knowledge base. Secondly, some speakers on the training videos speak so fast that it's hard to understand or grasp the meaning of the information they are presenting. Suggestion would be to use a common presenter who speaks at a slower rate. **What problems is APS solving and how is that benefiting you?** With our previous system, we did not have the capability to hire people from other states; additionally, we did not have a direct tie-in to job boards when hiring. APS has solved that problem and now we have a broader reach with the ability to hire from other states and are connected to multiple job boards. **Official Response from Trevor Lisa:** > Thank you for sharing your positive feedback about APS! We are thrilled to hear that you find our HRMS to be complete and affordable. Regarding your comment about the lack of an AI agent, we're actually in the process of launching one! Please feel free to reach out to your account manager or the customer support team to learn more about Alli, our AI assistant, built directly into our platform—designed to give your team instant answers from live workforce data. If you have any further suggestions or need assistance, please feel free to reach out to our support team. We are always here to help and ensure you have a seamless experience with APS. ### 19. Helpful, Knowledgeable Customer Service Worth the Extra Cost **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan D. | Market Center Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about APS?** Customer service is very helpful and knowledgeable **What do you dislike about APS?** The pricing seems to be slightly higher than what you can find at larger companies, but we're more than willing to pay a little extra and get better service when we need it. **What problems is APS solving and how is that benefiting you?** APS gets my employees paid on time and accurately calculates and deducts taxes, saving me time and the headache of making sure the numbers are right. ### 20. Centralizes HR Tasks, But Needs More Schedule Visibility **Rating:** 3.0/5.0 stars **Reviewed by:** Client R. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about APS?** I like being able to have everything in one place with APS. **What do you dislike about APS?** I don't like that I can't see everyone's schedules in APS, only my own. Also, the initial setup took a while to finally get it right. **What problems is APS solving and how is that benefiting you?** APS solves issues with payroll processing, onboarding paperwork, and hiring for different areas. I like having everything in one place. ### 21. Best-in-Class Customer Service With Fast, Proactive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Heather P. | Payroll Accountant, Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about APS?** Customer Service is the best. Anytime we have a questions or problem, we are immediately assigned someone to help, and then kept up with the status until the situation is resolved. **What do you dislike about APS?** More data fields would be helpful for entering information that each of our companies track. **What problems is APS solving and how is that benefiting you?** Onboarding was a must when we started with APS. It is great. ### 22. Strong Core Features with Room to Grow **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie V. | Senior Sharepoint Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about APS?** What I like best about APS is the reliability and consistency it provides. The platform is intuitive, easy to navigate, and helps streamline daily tasks without a steep learning curve. What is most helpful about APS is the efficiency it creates. It reduces manual effort, centralizes important information, and gives clear visibility into processes, which saves both time and resources. The upsides to using APS are improved productivity, better accuracy, and smoother collaboration. Having a dependable system in place means fewer errors, quicker turnaround, and more confidence in the results. **What do you dislike about APS?** What I dislike about APS is that some features can feel limited or less customizable. While the core functionality is strong, there are times when more flexibility or advanced options would make it even better. What is least helpful about APS is the occasional learning curve for new users. It may take some time to get familiar with certain workflows or settings before using them effectively. The downsides to using APS are mainly related to scalability and integration. As needs grow, it would be helpful if APS connected more seamlessly with other tools or offered more advanced reporting options. **What problems is APS solving and how is that benefiting you?** APS is solving the problem of manual, time-consuming processes by automating and centralizing them in one system. This reduces duplicate work, minimizes errors, and makes information easier to access when it’s needed. It also addresses the challenge of visibility and accountability — giving clear insight into tasks, deadlines, and responsibilities. That makes it easier to stay organized, track progress, and ensure nothing falls through the cracks. The benefit to me is greater efficiency, accuracy, and peace of mind. I can focus more on higher-value work instead of repetitive tasks, and I know the information I need is reliable and up to date. **Official Response from Samantha Serigny:** > We're thrilled to hear that you find APS reliable, intuitive, and efficient. We understand the importance of flexibility and advanced options, and we're continuously working to enhance our platform's features. Your feedback about scalability and integration is valuable, and we'll take it into consideration for future improvements. ### 23. Economical, Straightforward Platform That Keeps Improving **Rating:** 4.0/5.0 stars **Reviewed by:** Tara C. | Human resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about APS?** APS is an evolving platform that’s extremely economical for small to midsize businesses. It’s not a flashy platform, but it’s easy to work with and straightforward to use. The newer features that are coming in show a clear desire to keep improving and evolving. The reps are helpful as well. **What do you dislike about APS?** For longtime users, the updates and evolutions aren’t always automatically initiated or clearly surfaced. Features like E-Verify integration, background checks, and benefits management are genuinely helpful, but sometimes you have to ask what’s possible, only to realize it’s already available as a built-in feature. **What problems is APS solving and how is that benefiting you?** They’re a solid, basic platform with a fairly intuitive structure. They also work well as a dev team, helping to fix problems and kick off new processes when needed. **Official Response from Samantha Serigny:** > Thank you for sharing your positive feedback about APS! We're thrilled to hear that you find our platform economical, straightforward, and continuously improving. We appreciate your comments about our helpful representatives and the value you see in our evolving features. We understand your concerns about updates not being automatically initiated or clearly surfaced for longtime users. We will work on improving our communication regarding new features and enhancements to ensure all users are aware of the available functionalities. If you have any specific suggestions or further feedback, please feel free to reach out to us. We are here to assist you and ensure you have a seamless experience with APS. Thank you for choosing us as your workforce management solution! ### 24. Makes Onboarding a Breeze with Time-Saving, Budget-Friendly Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica H. | Business Operations & Financial Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about APS?** It make my job easy and the reports are just what I am looking for. It fits well in our budget as well as saves time on processing. APS connects to Verified First for background checks and electronic signatures making onboarding a breeze. **What do you dislike about APS?** When creating a payroll batch it is a little difficult to move to the next step without a button that says next after entering the first bit of information. **What problems is APS solving and how is that benefiting you?** APS solves our need for a full time staff for payroll and HR management. ### 25. Helpful Birthday & Anniversary Tracking, but Payroll Has Too Many Steps **Rating:** 3.5/5.0 stars **Reviewed by:** Natasha S. | Assistant Director VELA, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about APS?** I like that it shows birthdays and anniversaries **What do you dislike about APS?** I with it was easier to complete payroll. There shouldn’t be so many steps **What problems is APS solving and how is that benefiting you?** I appreciate that when a township/county isn’t available yet I can request a new one. To be added **Official Response from Trevor Lisa:** > Hi, Natasha! We're thrilled to hear that you find our birthday and anniversary tracking helpful. We understand your concerns about the payroll process being too complex. We are constantly working on improving our system to make it more user-friendly. Your input is valuable to us, and we will consider your suggestions to streamline payroll processes. If you have any further suggestions or need assistance with anything else, please don't hesitate to reach out. ### 26. User-Friendly Software with Helpful, Real-Person Support **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan W. | Executive Assistant to the CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about APS?** The software is user-friendly, and they also have a support line you can call to talk to a real person. **What do you dislike about APS?** So far, I haven’t encountered anything I dislike about it. **What problems is APS solving and how is that benefiting you?** Streamlining our payroll and attendance processes while digitalizing our expense management. ### 27. Great Customer Service and an Easy-to-Navigate Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Dava G. | Production Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about APS?** Customer service has been great. For the most part, the platform is user-friendly and easy to navigate. **What do you dislike about APS?** The benefits section can be difficult to use. **What problems is APS solving and how is that benefiting you?** It’s more organized, and it makes it easy to run reports whenever I need them. ### 28. Exceeds our Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Christine K. | Accounting Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2014 **What do you like best about APS?** The customer service from APS is by far the best I have ever received. When I switched to a new job I convinced my new company to take APS on as our payroll provider. The individual attention that we received during implementation, along with the continued support we received from our dedicated account team is wonderful. **What do you dislike about APS?** One of the downsides of APS is the limited customization of reports. Many times, the reports I need are a combination of multiple reports that are unable to be merged. **Recommendations to others considering APS:** If you are considering APS Payroll Solution I strongly suggest choosing them. They have met all of our needs, as well as continued to check on our progress in order to determine how they can help us better utilize the system to its full potential. **What problems is APS solving and how is that benefiting you?** Onboarding is one of our major challenges and APS has been able to help reduce the number of employees that were overlooked due to the nuances of our company. We have been able to onboard new staff in a much more efficient and streamlined way than before. **Official Response from Hope Dasher:** > Thank you so much, Christine! We truly appreciate your continued trust in APS and are thrilled to hear that our team has exceeded your expectations. It means a lot that you not only had a great experience at your previous company but also brought APS with you to your new role — that’s the highest compliment we could receive. We’re also grateful for your feedback about report customization. Our product team is always looking for ways to make reporting more flexible and user-friendly, and insights like yours help guide those improvements. We’re so glad APS has helped make your onboarding process more efficient, and we look forward to continuing to support you and your team! ### 29. A Kinder Platform Experience Than Before **Rating:** 5.0/5.0 stars **Reviewed by:** Regina M M. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about APS?** Their platform is much kinder than prev. **What do you dislike about APS?** Nothing that I can think of at this time **What problems is APS solving and how is that benefiting you?** Time and Attendance and ease of payroll processing! Saves time and staff frustration. ### 30. Intuitive, But Session Timeout is Annoying **Rating:** 4.5/5.0 stars **Reviewed by:** Mari B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about APS?** I use APS to look up HR and Benefit records and I really like its ease of use. **What do you dislike about APS?** I don't like that it logs me out after one hour of non-use. I wish I could stay logged in continuously because I generally use it for information or benefits entry which isn't constant. **What problems is APS solving and how is that benefiting you?** I use APS to look up HR and Benefit records. It's easy to use. ### 31. Supported and Valued **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley A. | Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about APS?** I continue to find the support provided by APS superior to other HRIS platforms I have used. My APS Support team is exceptionally friendly and committed to resolving issues. As a customer, I genuinely feel that my feedback is valued. APS was in the process of updating their website interface, and during early access, customers were invited to review the upcoming features and provide feedback. The initial design was quite bright, which was challenging for me due to light sensitivity. I submitted my feedback with modest expectations, but to my surprise, APS responded promptly with screenshots of proposed changes and sought my input. These adjustments were incorporated into the final design. My HR department, consisting of just myself, played a role in this improvement. At APS, you are not just another customer; you are considered an integral part of the APS team. **What do you dislike about APS?** APS reports could use some additional features. There are a lot of standard HR reports that could be added to the reports manager. Reports for discrimination testing for insurance plans, 403b report for audits, the standard HR reports. ASP has the ability to pull the data needed; however, you need to run multiple reports and combine them into an Excel spreadsheet. I feel APS has a lot of room to grow with its reporting functionality. **What problems is APS solving and how is that benefiting you?** APS makes things more efficient. Giving me more time to work on other projects that need to be completed. APS has made payroll more efficient and less time-consuming **Official Response from Casey Chaudoir, MBA:** > We are delighted to hear that APS has made your work more efficient, allowing you to focus on other projects! Thank you for your feedback, and please let us know how we can continue making payroll and HR easier for you, Ashley! ### 32. All-in-One HR Solution with Smooth Integration and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Akarsh D. | Search Engine Optimization Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about APS?** It brings our HR, payroll, and time tracking into a single system that we use every day, and the ease of use is great once everyone is onboarded. It has the right number of features to manage the employee data, schedules, and payroll without being too complicated. Implementation needed some support, but the APS team was helpful and responsive throughout every step of the setup. Integration with our existing systems was pretty smooth with the ongoing support and clarification by APS team. **What do you dislike about APS?** Reporting customization is limited, and some features take time to find. Set up required more help than expected, and occasional system slowdowns can disrupt payroll. **What problems is APS solving and how is that benefiting you?** Aps has eliminated manual payroll and attendance tracking, reducing errors and compliance issues. With employee data, payroll, and time connected in one system, we save time each pay cycle and have more confidence that everything is accurate. **Official Response from Hope Dasher:** > Thank you for sharing your experience with APS! We’re happy to hear that the platform has helped simplify your HR, payroll, and time tracking and that our team provided helpful support during your setup and integration process. We appreciate your comments about reporting and navigation. Our product team is always working to improve these areas, and feedback like yours helps guide those updates. It’s great to know APS has helped your team save time and reduce errors each pay cycle. We value your partnership and are always here to support you. ### 33. APS Review **Rating:** 5.0/5.0 stars **Reviewed by:** Millen M. | Admin Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about APS?** APS is user friendly. I am able to naviagte through the various programs. The payroll process is very user friendly as well. The staff is always available to assist with any questions I have. **What do you dislike about APS?** Nothing at the moment. I am very pleased with APS. Customer service is top tier! **What problems is APS solving and how is that benefiting you?** APS houses employee documents and that saves on our admin time. Also time tracking, applicant tracking. The electronic ease is very helpful. **Official Response from Rachel Maner, CDMP:** > Thank you for taking the time to update your review, Millen! We’re delighted to hear that APS is helping you save time on administrative tasks and that the electronic ease is benefiting you. It’s fantastic that you find APS user-friendly and that our payroll process aligns with your needs. We appreciate your business! ### 34. Effortless Payroll Management with APS **Rating:** 5.0/5.0 stars **Reviewed by:** Keith A. **Reviewed Date:** July 06, 2026 **What do you like best about APS?** I like APS for its ease of use and ease of operation. Everything in general works well with APS, and almost all of its features are valuable to me. The initial setup was easy, which is a big plus. **What do you dislike about APS?** nothing **What problems is APS solving and how is that benefiting you?** APS handles my payroll and taxes, offering ease of use and operation. ### 35. Exceptional Support and Effortless Payroll Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about APS?** I really like the customer service at APS. When I have problems, which isn't often, they are very professional and take their time to walk me through the process instead of just giving me quick instructions. They make my payroll process very simplified, and with the help of the professional team, it was very easy to set up. Everything has worked well for me, and I appreciate what they currently do for their customers. **What do you dislike about APS?** I have no dislikes. The staff is always professional. **What problems is APS solving and how is that benefiting you?** APS simplifies my payroll process. ### 36. Great Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** LISA N. | Financial Manager, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about APS?** The availability of customer service when you need them. Follow up on customer support. Ease of use with the platform and ability to add new employees. **What do you dislike about APS?** Some lack of expertise on tax issues. Not familiar with all local withholdings. I have had a few issues with tax payments not being made timely, but they took care of the fees promptly. **What problems is APS solving and how is that benefiting you?** Not having to process payroll in house or handle tax withholding/payments in house. This gives me more time to focus on other things. Employees can make changes. **Official Response from Hope Dasher:** > We're so glad to hear you value our customer service team’s availability and support! Your feedback on tax expertise is appreciated, and we're always striving to enhance our services. Thank you for being a trusted APS customer! ### 37. Extremely User-Friendly, with Timely and Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about APS?** APS is extremely user friendly. The support staff has been timely, efficient, and always very helpful **What do you dislike about APS?** The app isn't as easy to use as the desktop/website. **What problems is APS solving and how is that benefiting you?** We used to outsource our payroll and now we can manage every aspect in house in a much more timely way. ### 38. Excellent Customer Service and Easy Report Exporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about APS?** Customer service & ease of report exporting and being able to locate errors **What do you dislike about APS?** sometimes there is too much time in responding to emails/customer support especially when there is a time limit to responding to IRS notices **What problems is APS solving and how is that benefiting you?** reporting problem solving - i love the gl version 2 ### 39. Excellent Client Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about APS?** The client support is excellent, responses are quick and staff is knowledgeable. **What do you dislike about APS?** Nothing really as of this time, APS seems to be great for us **What problems is APS solving and how is that benefiting you?** Having support at our fingertips and not taking features away like our old providers did with each update **Official Response from Trevor Lisa:** > Thank you for your kind words! We are thrilled to hear that you are satisfied with our client support and find our staff knowledgeable. We are glad to hear that APS is meeting your needs and that you have not encountered any issues so far. It's great to know that having support readily available is benefiting you. We understand the importance of consistency and reliability in our services. If you ever have any questions or need further assistance, please don't hesitate to reach out. We are here to help and ensure your experience with APS remains positive. Thank you for choosing us! ### 40. Live Assistance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about APS?** Live representatives to speak with when you encounter situations which require additional assistance. **What do you dislike about APS?** Unable to differentiate alternate work weeks which run Sunday through Thursday **What problems is APS solving and how is that benefiting you?** Providing a gross-up module for annual bonuses has been a huge help **Official Response from Trevor Lisa:** > Thank you for sharing your feedback! We're thrilled to hear that you appreciate our live assistance feature. We understand the importance of differentiating alternate work weeks and will look into how we can improve in this area. We're glad to hear that our gross-up module for annual bonuses has been beneficial to you. If you have any further suggestions or encounter any issues, please don't hesitate to reach out. We're here to help and are committed to enhancing your experience with APS. ### 41. Fast, Helpful Support with Quick Response Times **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa O. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about APS?** They have fast response and are very helpful **What do you dislike about APS?** I just don’t like that it uses geofencing to automatically clock employees out when they’re not in the area. **What problems is APS solving and how is that benefiting you?** I don’t have any issues with them, as they’ve been helpful. **Official Response from Trevor Lisa:** > Thanks for your positive feedback on our fast and helpful support! We're glad to hear that you appreciate our quick response times. We understand your concern about the geofencing feature and appreciate your feedback. We aim to provide solutions that benefit our customers, so we will take your comments into consideration for future improvements. If you have any further questions or suggestions, please feel free to reach out to us. We're here to help! ### 42. Versatile Solution with Excellent Customer Service, Minor Drawbacks **Rating:** 4.0/5.0 stars **Reviewed by:** Kathy T. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about APS?** The customer service is good. It is versatile so meets our needs. We do like the system for our mid-size company. We do like the onboarding specifically. **What do you dislike about APS?** I am not a big fan of the LMS system. It is a little too simplistic and doesn't do some things that most LMS's do. For example, the tests, it doesn't give the correct answer if you get the answer wrong. Also, The recruiting system is a bit clunky. The filtering isn't the best **What problems is APS solving and how is that benefiting you?** APS is our complete solution regarding HRIS and payroll. It has been helpful to be a total solution source. I would personally use a different LMS if given a choice but would continue using APS in all other capacity. **Official Response from Hope Dasher:** > Thank you, Kathy, for taking the time to share your experience! We’re glad to hear APS has been a strong all-in-one solution for your HR and payroll needs, and that our onboarding tools and customer support have been helpful for your team. We appreciate your honest feedback about the LMS and recruiting functionality. Our product team is continually enhancing both areas, and input like yours helps guide those improvements so we can better serve organizations like yours. We’re grateful for your partnership and look forward to continuing to support your success! ### 43. Easy to Use and Great for Multi-State Coverage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about APS?** easy to use and can cover mulitple states **What do you dislike about APS?** That i have to enter my payroll information into qb manually **What problems is APS solving and how is that benefiting you?** a tax payment issue not being reported on my account with a state ### 44. Best Customer service from a payroll provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about APS?** Seamless integration with our Sage Intacct accounting software **What do you dislike about APS?** We haven't been able to use APS for our full HRIS **What problems is APS solving and how is that benefiting you?** Significant improvement in efficiency in payroll processing and posting to our GL **Official Response from Rachel Maner, CDMP:** > Thank you for your positive feedback! We're thrilled to hear that you are enjoying the seamless integration with Sage Intacct. We understand your frustration with not being able to use APS for your full HRIS needs and would love to learn more about how we can help in that area. Our goal is to provide a comprehensive solution for all your payroll and HR needs. We appreciate your business and would be happy to follow up with you to discuss any specific challenges you are facing. Thank you for choosing APS! ### 45. Easy to Navigate and Finds What I Need Fast **Rating:** 4.5/5.0 stars **Reviewed by:** Allison M. | Hr director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about APS?** Easy to navigate site to find what I need **What do you dislike about APS?** I have not had any issues with APS since using it **What problems is APS solving and how is that benefiting you?** Easy to pull copies of employee paystubs **Official Response from Trevor Lisa:** > Allison, thank you for sharing your positive experience with APS! We're thrilled to hear that you find our site easy to navigate and efficient at helping you find what you need quickly. We're glad to be able to provide a seamless experience for accessing employee pay stubs. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. ### 46. Efficient Payroll Management with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about APS?** I like APS for its efficiency and the ease of finding out problems if I run into any. It's great to get answers to problems in a short period of time, which is important for me when I'm on a time crunch. **What do you dislike about APS?** N/a **What problems is APS solving and how is that benefiting you?** APS improves efficiency and convenience, offers great customer service, and helps me quickly find answers to problems when I'm in a time crunch. ### 47. Great for HR Tasks for American Based Companies **Rating:** 3.5/5.0 stars **Reviewed by:** Charlotte M. | Head of Specialist Projects , Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about APS?** APS offers a comprehensive platform for key HR tasks and processes. Whilst at MasterControl, APS was used briefly in the EMEA region but predominantly in the NA region. It helped to streamline activities such as benefit enrolment and tracking, payroll services, and time logging. The Payroll portion of the APS platform was particularly beneficial in supporting colleagues with logging annual leave requests (or PTO in America), as well as logging any absence days for sickness. ** Please note that I no longer work at MasterControl and cannot provide a screenshot to verify or confirm business usage.** **What do you dislike about APS?** For the EMEA region, the APS platform did not meet the requirements for long term, successful adoption as most options were more targeted towards an American demographic. The EMEA team transitioned to Breathe HR whilst American colleagues continued with APS. ** Please note that I no longer work at MasterControl and cannot provide a screenshot to verify or confirm business usage.** **What problems is APS solving and how is that benefiting you?** APS is great at providing a one-stop-shop for NA Human Resources teams by streamlining critical processes and activities into one platform. This makes it easier to keep track of everything! ** Please note that I no longer work at MasterControl and cannot provide a screenshot to verify or confirm business usage.** **Official Response from Hope Dasher:** > Thank you for taking the time to share your experience with APS. We’re glad to hear that our platform helped streamline HR and payroll tasks for your North American teams, especially with benefits enrollment, time tracking, and PTO management. We appreciate your feedback regarding use in the EMEA region. APS is designed primarily for U.S.-based organizations, but insights like yours help us better understand the needs of global teams as we continue to enhance our platform. We wish you continued success in your current role and appreciate your thoughtful review of your time using APS! ### 48. Everything I need in an ATS and fantastic customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about APS?** Thier customer support is truly one of a kind - their response time is quick and their representatives are very knowledgeable on many topics. Many times we have had to get certain things up and running quickly when a new employee starts or leaves and they have always been available to help guide us, even through the initial set up. They have helped us resolve tax issues that had gone on for months, adjust settings and guide us on what steps to take to do it on our side and have answered compliance questions for us. Overall, they are the biggest selling point. Also, I really appreciate the new user interface, it's easier to use and visually appealing. **What do you dislike about APS?** Not as many customizations as other ATS's - certain things need to be done by the support team - like setting up accruals or adding locations, but it's not as big of hassle because they are quick to respond and make changes on our behalf. **What problems is APS solving and how is that benefiting you?** We did not have an online ATS or onboarding or Benefits system in place before them - everything was done manually and it was a pain to make sure our processes were followed consistently and we had all the documentation we needed. It significantly reduced the time we take to run these processes and reduced the incidence of human error, and not having everything we need in one place. Also, our old HRIS had terrible customer service and it helps to have APS on top of thier game and not having to follow up on things constantly to get an issue resolved. **Official Response from Hope Dasher:** > Thank you for sharing such thoughtful feedback. We’re so glad to hear that our customer support team has been a reliable resource for your organization and that you’ve found the new user interface easier to navigate. It’s great to know APS has helped streamline your hiring, onboarding, and benefits processes while reducing manual work and errors. We appreciate your note about customization options and are continuously working to expand flexibility within the system. Your feedback helps us identify where we can improve. We’re grateful to have you as part of the APS community and look forward to supporting your continued success. ### 49. Efficient Payroll System with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Heather M. **Reviewed Date:** October 29, 2025 **What do you like best about APS?** I have experienced great satisfaction with APS due to its reliable and efficient payroll system, which has greatly benefited our organization. Setting it up was straightforward and was accompanied by excellent support. The payroll process runs very smoothly, with no issues, highlighting its reliability. The customer service is exceptional, always being prompt and responsive. Their representatives are consistently knowledgeable, professional, and approachable. I also find the reporting capabilities to be highly useful. Furthermore, APS Hire enhances our onboarding process, integrating well into our workflow. The customer service and the attentive nature of their representatives are factors that would lead me to purchase APS again. Overall, APS stands out as a highly competent and dependable payroll solution. **What do you dislike about APS?** I dislike that we have to submit work tickets for changes that we could potentially handle ourselves. It would be more efficient if we could directly make changes to certain system configurations, such as employee deductions or tax reportings, without needing to go through the ticket submission process. **What problems is APS solving and how is that benefiting you?** I find APS solves payroll processing issues efficiently, providing a smooth and reliable system. It enhances reliability with professional customer service and knowledgeable support, making it a dependable solution for my organization. **Official Response from Hope Dasher:** > Thank you for sharing your experience! We’re thrilled to hear that APS has provided an efficient and reliable payroll process and that our reporting tools and onboarding features have added value to your organization. Our team takes pride in providing responsive, professional support and making payroll management as seamless as possible. We appreciate your feedback about configuration updates and are always looking for ways to enhance flexibility while keeping systems secure and compliant. We’re grateful for your partnership and honored to support your continued success! ### 50. Clear, Concise, and Easy to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about APS?** I like how clear and concise everything is **What do you dislike about APS?** I wish I knew how to utilize some of it's options **What problems is APS solving and how is that benefiting you?** It helps with maintaining accurate employee records ## APS Discussions - [accruals](https://www.g2.com/discussions/accruals) - 2 comments, 3 upvotes - [Will the employee start date become anything more?](https://www.g2.com/discussions/will-the-employee-start-date-become-anything-more) - 1 comment, 1 upvote - [What software do you use for payroll?](https://www.g2.com/discussions/what-software-do-you-use-for-payroll) - 1 comment - [View APS pricing details and edition comparison](https://www.g2.com/products/aps-aps/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+19%3A24%3A22+-0500&secure%5Bsession_id%5D=e92c0771-826c-4efa-8a03-7c61a78e1bf8&secure%5Btoken%5D=6cd1cf407469ce5c6350b8184488c752c16b89244f8d013bbd75b314a1b4e0a7&format=llm_user) ## APS Integrations - [401GO](https://www.g2.com/products/401go/reviews) - [AIG](https://www.g2.com/products/aig-aig/reviews) - [Alerus](https://www.g2.com/products/alerus/reviews) - [AMi](https://www.g2.com/products/ami-ami/reviews) - [Betterment Advisor Solutions](https://www.g2.com/products/betterment-advisor-solutions/reviews) - [BlueStar](https://www.g2.com/products/bluestar/reviews) - [Elevate](https://www.g2.com/products/edi-support-llc-elevate/reviews) - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews) - [Empower](https://www.g2.com/products/black-knight-financial-technology-solutions-llc-empower/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [Erisa](https://www.g2.com/products/erisa/reviews) - [Evolve](https://www.g2.com/products/wellspring-worldwide-evolve/reviews) - [Fidelity 401(k) Plan Services](https://www.g2.com/products/fidelity-401-k-plan-services/reviews) - [goHappy](https://www.g2.com/products/gohappy/reviews) - [Human Interest](https://www.g2.com/products/human-interest/reviews) - [JazzHR](https://www.g2.com/products/jazz-co/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Oracle MICROS Simphony](https://www.g2.com/products/oracle-micros-simphony/reviews) - [Pension](https://www.g2.com/products/pension/reviews) - [Qbo](https://www.g2.com/products/qbo/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Saveday](https://www.g2.com/products/saveday/reviews) - [Sentry](https://www.g2.com/products/sentry/reviews) - [Slavic 401k](https://www.g2.com/products/slavic-401k/reviews) - [Spectrum](https://www.g2.com/products/spectrum-llc-spectrum/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Transamerica Retirement Solutions](https://www.g2.com/products/transamerica-retirement-solutions/reviews) - [Ubiquity Retirement](https://www.g2.com/products/ubiquity-retirement/reviews) - [Verified First](https://www.g2.com/products/verified-first/reviews) - [Vestwell](https://www.g2.com/products/vestwell/reviews) - [Voya Financial](https://www.g2.com/products/voya-financial/reviews) ## APS Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Operations** - Personnel Management - Talent Management - Regulation and Compliance - Metrics and Reporting - Third-Party Integrations **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Goals** - Goal-Setting **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Mobility **Generative AI** - AI Text Summarization **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - Integration APIs - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot **Mobile Time Tracking** - Time Tracking **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Performance and Reliability - Mobile User Support - Offline **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top APS Alternatives - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,998 reviews) - [isolved](https://www.g2.com/products/isolved/reviews) - 4.3/5.0 (1,283 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,629 reviews)