Natterbox Reviews & Product Details

Our team has been working with Natterbox for several years. It is a simple to use product that has easy to integrate with our changing needs. We have recently upgraded to the SMS product, and it has been a breeze to use. The whole team are pleasure to work with. As a Salesforce Admin it is great to be able to ask questions from the support team for technical advice and no issue is too big or too small. When rolling out updates the team are always there to answer questions and help with integration. Review collected by and hosted on G2.com.

I can't think of anything I worth writing about. No system is perfect, but if I ever have an issue, the team are always quick to help out. Review collected by and hosted on G2.com.

The native Salesforce integration and the ability for the telephony system to operate directly within Salesforce are valuable features. Along with it other features like Live call Transcripts Wallboards and Reporting and Omni channel Supervision are really awesome. Review collected by and hosted on G2.com.

I have to mention that at times, the call quality, particularly regarding QoS, is not always satisfactory. Review collected by and hosted on G2.com.

I like that Natterbox is future-ready, which is important as we plan to work with AI once we have the basics set up. The team at Natterbox is very helpful, which has been beneficial for us. Review collected by and hosted on G2.com.

I found that the Natterbox team's approach with a prompt for our call rating project was overwhelming. It felt like they took us from 0 mph to 90 mph too fast for our first AI project. I think it's important for them to understand that some customers need more than just a prompt—they need consultancy to help with this transition. While they provided consultancy once we asked, I felt like the team should realize that this kind of transition might require more hand holding, especially for first-time AI usage. Review collected by and hosted on G2.com.

I love that Natterbox is completely integrated into the Salesforce environment. It's lovely because it works seamlessly and flawlessly. Over the one and a half years I've been using it, it's been stable, with only two outages so far. Besides that, the customer experience and the customer success management from Natterbox are pretty good. Also, the initial setup was pretty good; it was easy to set up and integrate into Salesforce, and we learned a lot during the three-month transition from our old provider. Review collected by and hosted on G2.com.

The AI part that we are currently implementing is a bit glitchy still. It would be good if we can have this faster. Review collected by and hosted on G2.com.

We had great collaboration regarding features we need and we had excellent workshops to find out how that could work and be implemented in our org Review collected by and hosted on G2.com.

Really nothing at this moment to improve. Review collected by and hosted on G2.com.

Natterbox helps our teams document, record, and maintain up-to-date records of contact with our customers within Salesforce. Also, it helps to route calls to the appropriate teams. Our contacts Tony Shaw and Nathan in Support have been so helpful! Review collected by and hosted on G2.com.

There are so many features to discover and not a lot of opportunity to explore and implement in the beginning. It took well over a year to discover features that could have been helpful to us from the jump. Review collected by and hosted on G2.com.

By introducing Natterbox within our company we get much more data and they thinking about introducing new features to make it easier Review collected by and hosted on G2.com.

Nothing at all. We are happy user still discovering the possibilities of Natterbox Review collected by and hosted on G2.com.

Natterbox is easy to administrate, especially when it comes to managing call routings, allowing us to make adjustments quickly in response to business needs.

The recently added AI-powered features demonstrate that Natterbox is innovating and staying at the pulse of the times. Review collected by and hosted on G2.com.

A native integration into Salesforce Omni-Channel is unfortunately still missing. Review collected by and hosted on G2.com.

I strongly recommend Natterbox, which we have used for the past two years.

The reliability of this system is exceptional; we’ve encountered zero outages, allowing us to maintain seamless communication. Its user-friendly interface makes it easy for our managers to navigate, boosting productivity.

The adaptability of Natterbox has been invaluable, as we adjust to our complex operational needs. The onboarding process went smoothly and in a timely manner, and the project team has been supportive and flexible. Additionally, the customer success team has been fantastic—responsive and knowledgeable, ensuring we maximize the system's benefits. Review collected by and hosted on G2.com.

I cannot think about anything really - if questions or challenges arise, the Team addresses them timely. Review collected by and hosted on G2.com.

What I like best about Natterbox is its seamless integration with Salesforce and the ability to log and manage calls automatically. It improves productivity by reducing manual tasks and gives clear visibility into customer interactions, which is great for both sales and support teams. The call quality and reliability have also been consistently strong, which builds trust in daily operations. Review collected by and hosted on G2.com.

One area where Natterbox could improve is the user interface—it can feel a bit outdated and not as intuitive as other modern platforms. Additionally, the initial setup and configuration can be complex without sufficient technical support. Better onboarding resources or a more streamlined setup process would really enhance the user experience. Review collected by and hosted on G2.com.