Gestione del flusso di lavoro Software

I do not have any real dislikes about Monday.com. Perhaps the only downside is there is a bit of a learning curve to set up project workflows. It is not 100% intuitive but to be fair the learning curve on other platforms is equal or a higher bar. Recensione raccolta e ospitata su G2.com.

We are a global company working across many time frames, Monday.com helps us communicate about projects, workflows and our accounts receivable system. It allows me to quickly see project updates, status and timeframes. I can easily communicate with our operations team about incoming projects - giving them visibily to the sales pipeline. Recensione raccolta e ospitata su G2.com.

One thing I dislike about Jira is that it can become overly complex as workflows and teams scale. At Pliant GmbH, different teams—such as engineering, product, operations, and compliance—often used customized workflows, boards, and ticket structures, which sometimes made navigation and day-to-day project management harder than it needed to be.

Another challenge was the ongoing maintenance required for workflows, permissions, and overall issue organization. As projects grew, boards could get cluttered with tickets, dependencies, and custom fields, and it became difficult to keep a clear overview without frequent cleanup and active process management.

For non-technical teams in particular, Jira could feel less intuitive than lighter collaboration tools. Even though it’s very powerful for engineering work and operational tracking, simpler workflows sometimes ended up requiring more configuration than I expected.

Lastly, setting up reporting and dashboards often took extra customization to produce meaningful insights for different departments, especially in fast-moving operational environments like payment infrastructure and incident management. Recensione raccolta e ospitata su G2.com.

Jira primarily helped us solve challenges around project tracking, workflow management, and cross-functional coordination at Pliant GmbH. It gave us a centralized place to manage engineering tasks, product roadmaps, incident tracking, and operational workflows, which became more and more important as the company scaled.

For instance, during payment infrastructure updates or API feature rollouts, Jira made it easier for engineering and product teams to track progress, manage dependencies, prioritize work, and coordinate releases. Rather than relying on scattered spreadsheets or ad-hoc Slack updates, we had clearer ownership, deadlines, and visibility into what was in progress and what was coming next.

Jira was also highly valuable for incident management and operational follow-ups. When production issues or service disruptions occurred, teams could quickly create incident tickets, assign responsibilities, document root causes, and track follow-up actions in a structured, consistent way.

Overall, the biggest benefit was stronger transparency and accountability across teams. Engineering, product, operations, and compliance could stay aligned on priorities, blockers, and delivery timelines, which reduced miscommunication and helped improve execution speed in a fast-paced fintech environment. Recensione raccolta e ospitata su G2.com.

I have not found any downsides yet, I even really enjoy the training videos on how to use Asana. They are very informative and its a fun platform to learn. Recensione raccolta e ospitata su G2.com.

I am a department of one and have been trying to show the extent of my workload so I can get some much needed help in my department. This is allowing me to track my tasks and my time to show how overloaded I am. Recensione raccolta e ospitata su G2.com.

Sometimes I had difficulties with the way information is presented when a page is connected to a table, or when you open a section and there’s a table with different items inside it. I know I’m missing something and that there’s a reason behind it, but I’ve been using it for several years and still haven’t figured it out.

I also had some complications when trying to find the right page. When you have a lot of pages and a very complex structure, it’s really hard to locate certain things.

Besides that, I exported a lot of files in .md format, and since we had different departments, I had to do it in several bundles. As a result, I ended up with many duplicates: when the same page is connected to different departments, it gets copied as many times as it’s referenced. Recensione raccolta e ospitata su G2.com.

It definitely solves the problem of building a knowledge base around departments and internal processes in any company. Personally, I’d prefer to use a tool like this locally, but when you need to collaborate with other people—editing different pages, sharing information, and working with documents—I think it’s one of the best tools for the job. Recensione raccolta e ospitata su G2.com.

It can be cumbersome to use and rigid by nature - some of the rigidity is helpful like locking down rows and restricting edits. However, this rigidity and grouping of items can be cumbersome and no method to do so in bulk. Also, importing of sheets and project plans can be hit or miss as sometimes they import well but often it is not matching the branding or style and takes more time to update it for our preferences than to do so manually. Recensione raccolta e ospitata su G2.com.

Smartsheet is solving project management planning and milestones and makes it clear to business users and members of the organization what the project status and outstanding deliverables, completed items and remaining work is transparently at an organization. Recensione raccolta e ospitata su G2.com.

The biggest downside is that the platform can feel a little overwhelming for new users, since it offers so many features and customization options. The initial setup and configuration can take a while, and some of the more advanced workflows require technical know-how to manage effectively. Recensione raccolta e ospitata su G2.com.

Agentforce Service is helping us manage customer support requests in a more organized and efficient way. It has improved case tracking, strengthened team collaboration, and sped up response times, while also reducing manual work through automation. As a result, our productivity has increased and we’re able to deliver a better overall experience for customers. Recensione raccolta e ospitata su G2.com.

When I’m working on multiple tickets, it can be hard to tell whether other team members are already working on the same ticket. The system doesn’t indicate that a ticket is in progress, which can lead to confusion and mistakes when multiple people end up working on it at the same time. Recensione raccolta e ospitata su G2.com.

It makes it easy for me and the team to manage tickets quickly, especially compared with other ticketing systems that are harder to use and less user-friendly. When we’re working on tasks that involve multiple steps, we can quickly add a worksheet so we have a clear way to track and monitor what’s been completed in a listed format, helping ensure nothing gets missed. Recensione raccolta e ospitata su G2.com.

One limitation in my experience was that I didn’t have enough time to fully explore all of Zoho Desk’s advanced capabilities. The platform offers a wide range of features, integrations, and automation options, so there’s a real learning curve before you can evaluate everything in depth.

At first, some parts of the interface and the configuration process can feel overwhelming, especially when you start working with more advanced workflows and customization settings. Because of that, teams may need extra time to understand the setup and take full advantage of all the available functionality.

That said, the features I did use worked well overall, and the platform showed strong potential for improving support operations and keeping workflows better organized. Recensione raccolta e ospitata su G2.com.

Zoho Desk helps centralize customer support operations and organize communication workflows in a more structured way. Instead of handling requests across multiple disconnected channels, the platform makes it easier to manage tickets, track conversations, assign responsibilities, and monitor response times from a single place.

One of the biggest benefits has been improved visibility into support activity and task ownership. Features like ticket categorization, automation rules, and SLA management help reduce manual coordination and make day-to-day operations more efficient.

The platform also helps streamline workflows by automating repetitive tasks such as ticket assignment, notifications, and status updates. This reduces operational overhead and allows teams to focus more on resolving issues rather than managing processes manually.

Another benefit is the integration capability with other tools and services, which improves collaboration between support, operations, and customer management processes.

Although I did not have enough time to fully explore every advanced feature, the platform already demonstrated clear value in improving organization, workflow consistency, and overall support management efficiency. Recensione raccolta e ospitata su G2.com.

ClickUp's support and onboarding are definitely the platform's weak point. Paid courses and paid support, seriously? If you want to build cool things, you'll have to search a lot on third-party channels. What helps (a lot) is the community. Recensione raccolta e ospitata su G2.com.

Solving challenges related to multi-project management and cross-functional team alignment. Furthermore, it allows for better time management and performance indicator analysis Recensione raccolta e ospitata su G2.com.

L'ho già sollevato in precedenza anche con il supporto Zendesk, che la loro funzione Zendesk Talk necessita di miglioramenti in alcune aree per aiutare i manager ad avere una migliore visibilità. A mio parere, la funzione Zendesk Talk manca di offrire quanto segue: non mostra per quanto tempo un agente è inattivo senza chiamate, distribuzione impropria delle chiamate, poiché a volte alcuni agenti ricevono un numero di chiamate comparativamente maggiore senza una ragione fornita, non è disponibile un monitoraggio in tempo reale per gli agenti Zendesk Talk connessi. Recensione raccolta e ospitata su G2.com.

Utilizzo Zendesk per centralizzare le richieste dei clienti provenienti da diversi mercati, rendendo il processo fluido ed efficiente. Le sue funzionalità di intelligenza artificiale generativa e Explore aiutano a rispondere alle domande senza agenti dal vivo e a personalizzare i cruscotti, risparmiandomi ore e migliorando il servizio clienti. Recensione raccolta e ospitata su G2.com.

No issues so far. It’s a very well-integrated product for developing automations with Microsoft tools like Excel, Outlook, SharePoint, etc. The only shortcoming I’ve found is that Excel macros can’t be executed in cloud automation. Recensione raccolta e ospitata su G2.com.

It’s very easy to build no-code automations for automated email sending and SharePoint file manipulations, and deploying the flow in the cloud is also straightforward. I like that you can set triggers to run the flow whenever needed. Recensione raccolta e ospitata su G2.com.

Il lancio avrebbe potuto essere più fluido, specialmente nelle fasi iniziali. Sarebbe stato utile avere i dipendenti che tracciavano il tempo prima per identificare potenziali problemi in anticipo. L'interfaccia potrebbe anche essere più user-friendly in alcune aree, poiché ci sono parecchi clic avanti e indietro e alcune azioni sembrano meno intuitive di quanto dovrebbero essere. Inoltre, alcuni dei video di aiuto sono ancora basati sulla vecchia interfaccia utente, il che rende più difficile seguire quando si cerca di apportare modifiche nella versione attuale. Recensione raccolta e ospitata su G2.com.

Tracciamento del tempo

Fatturazione

Fatturazione

Gestione dei progetti Recensione raccolta e ospitata su G2.com.

Reporting and analytics are quite basic relative to the focused business intelligence tools, and you can hardly derive in-depth insights directly on your data. There is also poor functionality of the desktop experience on the mobile app, and handling and updating records on the go is more cumbersome than it is supposed to be. Recensione raccolta e ospitata su G2.com.

Airtable has addressed the issue of working with interconnected data which had been distributed across spreadsheets, emails and documents. This has enhanced accuracy in data and visibility of teams and we have been able to make decisions faster and more informed without having to waste time searching information in various sources. Recensione raccolta e ospitata su G2.com.

The platform is very feature rich, but the interface can feel dated and overwhelming at times, especially for new users. Certain workflows and configuration areas require multiple steps to navigate, and reporting customization can be more complex than expected. Performance can also occasionally feel slower when working with larger ticket queues or detailed searches. Recensione raccolta e ospitata su G2.com.

Autotask helps centralize ticket management, service delivery, time tracking, billing, and client communication into a single PSA platform. It improves operational efficiency by automating workflows, organizing service requests, and providing better visibility into technician workloads and SLA performance. The integrations with RMM and other MSP tools also help streamline daily operations and reduce manual administrative work. Recensione raccolta e ospitata su G2.com.

While it is easy to use, some advanced automations and AI Features and integrations usually under high end pricing plans, which increased costs as our business was growing.

Sometimes the platform felt slow when handling large ticket volumes, and some UI sections required too many clicks to complete simple tasks.

While reporting and analytics are useful, but sometimes lack flexibility for highly customised operational tracking Recensione raccolta e ospitata su G2.com.

It helps solve the problem of managing a large volume of tenant communication, tenant requests, and internal coordination in one centralised platform. Instead of handling conversation accross emails, calls and multiple apps, it helped us organize everything into tickets that we could track, through assigning it to different agents, plus it gave us response timelines.

How it benifted us? Well it improved our response time, there was a reduction in missed requested, and there was clarity across operations.

Automations, inegrations and AI assited workflows helped save staff time, improve team productivity, and because of that we have been able to deliver consistent experience for tenants, while supporting our property management operations. Recensione raccolta e ospitata su G2.com.

Sarebbe utile avere più opzioni di integrazione con gli strumenti di gestione del prodotto in modo che le registrazioni del tempo possano essere collegate direttamente ai ticket delle funzionalità o agli elementi del backlog. Recensione raccolta e ospitata su G2.com.

actiTIME ci offre un modo affidabile per monitorare l'impegno durante l'intero ciclo di vita dello sviluppo del prodotto. Aiuta a identificare dove si verificano i colli di bottiglia, se le stime sono realistiche e come il carico di lavoro è distribuito all'interno del team. Questo porta a una pianificazione migliore, una consegna più prevedibile e una comunicazione più chiara con la leadership riguardo ai tempi e alla capacità. Recensione raccolta e ospitata su G2.com.

Non è tanto una lamentela quanto una realtà. Il costo del software e il vero valore significano che devi essere disposto a trasformare la tua organizzazione. I vecchi processi che esistono da decenni probabilmente cambieranno quando non saranno più eseguiti su carta. Recensione raccolta e ospitata su G2.com.

Durante il processo di vendita raccogli i processi principali e i problemi che risolvono. Poi, durante l'implementazione, fai in modo che i tuoi piani di onboarding portino a quegli obiettivi - non al processo.

I processi che sono digitali non si trovano sulla scrivania di qualcuno. Vivono nel sistema e il flusso di lavoro può essere gestito verso uno stato ideale in cui chiunque può vedere qualsiasi compito e dove si trova nel processo. Recensione raccolta e ospitata su G2.com.

Rimuovendo la necessità di essere nello stesso luogo fisico; il telelavoro per il personale di vendita è ora una possibilità. Automazione dei processi che coinvolgono altre organizzazioni, agenzie governative e tribunali. Recensione raccolta e ospitata su G2.com.

Vorrei solo che più marketer conoscessero questo strumento, dato che non è ancora così ampiamente riconosciuto come meriterebbe di essere. Recensione raccolta e ospitata su G2.com.

Prima di utilizzare Morningmate, i nostri progetti di marketing spesso soffrivano di comunicazione dispersa e scadenze mancate attraverso diversi strumenti. Morningmate ha centralizzato tutte le attività di gestione dei progetti, riducendo il tempo di pianificazione e diminuendo la confusione tra i team. Il monitoraggio in tempo reale degli KPI ci ha aiutato a identificare rapidamente le campagne poco performanti e a ottimizzare i budget in modo più efficace. La collaborazione con partner esterni è diventata anche più fluida, poiché tutti potevano lavorare nello stesso spazio di lavoro senza continui scambi di email. In generale, ha risolto il problema dell'inefficienza e ci ha dato una visibilità più chiara sulle prestazioni delle campagne. Recensione raccolta e ospitata su G2.com.

At the moment the only way to see a signature on the PDF record is to embed the flow record which also includes more information than we need. The real challange has been trying to save space in the pdf with that information combined with the timecard recrod. Recensione raccolta e ospitata su G2.com.

Prior to Jotform and the workflow timecard keeping and tracking was done by using interactive PDF forms and adobe sign. This process makes it so much easer and has received lots of favor from EE's and Payroll Recensione raccolta e ospitata su G2.com.

Non c'è nulla che non mi piaccia, ma sarebbe bello se avessero un sistema di contabilità generale completo per gestire i conti da pagare, ecc. Recensione raccolta e ospitata su G2.com.

Ravetree ci aiuta a pianificare i progetti, impostare i budget dei progetti, assegnare le persone a quei progetti, registrare il tempo e le spese, e creare fatture. Praticamente tutte le attività quotidiane nella nostra azienda. Recensione raccolta e ospitata su G2.com.