Recensioni e Dettagli del Prodotto Syncro

I really find Syncro easy to use, which significantly enhances my workflow. Its user-friendly nature is a standout, making it straightforward for new users to grasp and operate the system efficiently. I'm particularly impressed with Syncro's capacity to solve computer-related issues for a large number of users without direct intervention, thanks to its remote access features. This functionality allows me to access the File Explorer of users' computers from the back end seamlessly, avoiding any disruption to their work. The remote function, which I use daily, stands as the most beneficial aspect. Additionally, the scripting feature is invaluable as it allows me to run scripts that solve issues without disturbing our end users. The invoicing feature is another helpful tool, providing me with the capability to monitor purchases effectively. Overall, these features collectively save time and streamline my tasks enormously. Recensione raccolta e ospitata su G2.com.

I hope the authenticator will remember my cache/ login on my computer longer. So it does not ask me to authenticate many times like now. Recensione raccolta e ospitata su G2.com.

Adoro usare Syncro per gestire da remoto gli endpoint dei nostri clienti. È molto utile per installare applicazioni, assegnare politiche e eseguire script. Apprezzo avere informazioni unificate sui clienti dove tutto è salvato nella stessa fonte, il che rende facile controllare contatti, sedi, cronologia di fatturazione e ticket. Gli avvisi RMM sono molto buoni per controllare lo stato dell'endpoint e generare avvisi. Mi piace anche l'integrazione con strumenti come Splashtop per connettersi da remoto, inoltre è stato molto semplice da configurare aggiungendo tutte le informazioni del cliente. Syncro è un ottimo strumento e lo valuterei sicuramente con un 10! Recensione raccolta e ospitata su G2.com.

Gli avvisi RMM devono essere più dettagliati. Alcuni messaggi di base come 'Blocco danneggiato su HDD1' dovrebbero fornire informazioni più specifiche sui dischi rigidi. Sarebbe utile avere più app integrate, comprese opzioni per aggiungere l'IA. Inoltre, sarebbe utile avere una sezione dedicata alla documentazione. Recensione raccolta e ospitata su G2.com.

I like being able to sync with Microsoft 365 so that we can easily block access to an account in case there is a potentially compromised account without having to log on to the admin platform of that company. That and the tabs up top that make everything accessible without having to think about where a feature might be. Recensione raccolta e ospitata su G2.com.

It’s frustrating that I can’t assign a single asset to two different end users. In a few very specific situations, having that option would have been really helpful. Recensione raccolta e ospitata su G2.com.

Synchro è un prodotto completo. Con integrazioni utili, e anche se altri prodotti potrebbero essere più integrati, Synchro svolge sicuramente il lavoro a un prezzo ragionevole. Con un supporto tecnico utile, e senza essere opprimente. Recensione raccolta e ospitata su G2.com.

Penso che il loro sistema di reportistica possa ancora essere migliorato. E l'integrazione con altri prodotti potrebbe essere più completa. Soprattutto con prodotti come IT Glue con cui si integra solo parzialmente (il lato PSA sì, ma l'RMM no). Recensione raccolta e ospitata su G2.com.

I really like how Syncro helps me control the inventory, making it easy to keep track of all the items, including their serial numbers, and assign them to tickets. I appreciate the alerts about the items I need to buy to maintain the inventory. It's great that I can directly create tickets and add important notes. I also enjoy that Syncro allows me to feed my Excel files to do reports. The ease of registering and managing the input and output of all items for the company is another big plus. Plus, the transition was smooth thanks to their patient training support team. I switched from another software because Syncro is more complete, offering additional tools, particularly the live monitoring of servers and PCs. Recensione raccolta e ospitata su G2.com.

I used to have issues because I couldn't remove items that went out to customers, so the inventory wasn't accurate. Items were with customers, but I still had them in the inventory. I learned to stabilize the inventory. Recensione raccolta e ospitata su G2.com.

Apprezzo molto la possibilità di eseguire script PowerShell sugli asset con Syncro. Questa funzionalità ci consente di installare il nostro software e gestirlo in modo efficace, mantenendo tutto aggiornato. Ci permette anche di riavviare i servizi su richiesta e raccogliere informazioni e metriche preziose sulle prestazioni del nostro software sui computer. La capacità di PowerShell di Syncro ha aperto molte strade per l'automazione della gestione per noi. Inoltre, abbiamo scelto Syncro rispetto ad altri prodotti per la sua semplicità, le sue funzionalità e il suo costo. Recensione raccolta e ospitata su G2.com.

L'unica vera sfida che abbiamo è il backup dei dati fuori sede. Recentemente volevamo assicurarci di avere backup di tutti gli script e di tutti i file associati a quegli script. E tutta la configurazione di quegli script. Abbiamo finito per creare un web scraper per farlo. Ma se avessimo avuto una chiamata API, sarebbe stato molto più efficiente. Imparare le politiche e la gestione delle politiche è stato un po' difficile. Recensione raccolta e ospitata su G2.com.

I love Syncro's native integration with QuickBooks Online; it's a total game changer for my business. Having RMM and PSA all under one roof is great, but the real magic happens when that data flows seamlessly into accounting. I appreciate how everything is synced, allowing me to go from a technical alert to a resolved ticket to a sent invoice without ever leaving the ecosystem. This integration has completely eliminated manual data entry for my billing and ensured that I never miss an endpoint or billable hour. Syncing my tech tools and accounting ensures 100% billing accuracy, saving me hours of admin time every week. Setting up Syncro was very easy, especially with the helpful documentation available on the platform. Recensione raccolta e ospitata su G2.com.

The reporting could be more customizable. But the core functionality in QuickBooks online, and integration are excellent. Recensione raccolta e ospitata su G2.com.

I like Syncro's ease of use. Most of it is easy to understand, and you're able to use the system to almost its full potential shortly after starting to use it, except for advanced features like setting Syncro up for use. It makes it easy to start getting into work faster without having to spend days on training. Although you still need some training to use it to its full potential, it's almost effortless to use. I also appreciate that making modifications and revisions are extremely easy, as we are currently doing a lot of those. Recensione raccolta e ospitata su G2.com.

I haven't really run into anything that doesn't work well or that could be improved. The closest I have come is the custom fields and worksheets, but those are mainly issues with how my company has them set up and can be fixed on our side. The only issue I might have, I have not looked into this yet, is the API and how it interacts with both the custom fields section and the worksheets. Recensione raccolta e ospitata su G2.com.

I use Syncro as our primary RMM tool, and it helps us manage IT services efficiently. I like how Syncro allows us to quickly and efficiently communicate with our customers and provides a portal into their technical needs. It also gives our technicians a platform to work together remotely, keeping us cohesive as a team. The ticket tracking system is a standout feature because it helps our team resolve issues quickly and collaborate by allowing us to look in on each other's work. The subscription feature is particularly helpful, and I appreciate being able to enforce endpoint updates to keep our clients up and running. Recensione raccolta e ospitata su G2.com.

I wish Syncro had a customizable 'Signature' feature within the ticketing system to help our communications appear more professional and branded on a higher and more personal level. Also, the baseline analysis feature renders many errors in the reporting. I'm working with Syncro tech support to troubleshoot why that is happening but they have been slow in getting back to me. The mobile app is too basic and needs to be enhanced with more features. For example, I need the capability of adding new customers when using it but it does not allow this. Recensione raccolta e ospitata su G2.com.

I like that Syncro is a solid all-in-one platform combining remote monitoring, management, ticketing, billing, and customer tracking in a single system. It streamlines day-to-day operations by letting me manage devices, automate routine maintenance, and handle support requests without being logged into multiple sites. I appreciate the user-friendly interface that's easy to use and navigate. The platform provides a lot of detail, breaking down requests with clear SLAs and includes relevant user and asset details related to each service request. I can even access the RMM side with links directly in the ticket. The initial setup was very straightforward. Recensione raccolta e ospitata su G2.com.

I feel like the time tracking aspect of it is a little clunky and could be improved. The labor log part of it does not allow for a lot of detail; for example, the rates are labor, contract labor, rush labor, and trip charge. There should be a category for proactive work, routine maintenance, or investigations. Recensione raccolta e ospitata su G2.com.