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Compare Freshsales and Salesforce Sales Cloud 
Featured Products
At a Glance
Market Segments
Small-Business (68.0% of reviews)
Mid-Market (46.0% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$25.00 1 User Per Month
Freshsales
Star Rating
(1,220)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansSalesforce Sales Cloud
Star Rating
(25,348)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Sales Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Freshsales. Users appreciate its robust data management capabilities and user-friendly interface, which allows for a clear view of the entire sales pipeline.
- Users say that Freshsales shines in its ease of use, with many highlighting its intuitive interface and customization options. Reviewers find it particularly beneficial for organizing leads into categories like cold, warm, and hot, which enhances their sales funnel management.
- According to verified reviews, Salesforce Sales Cloud is praised for its extensive configurability, enabling teams to adapt stages, fields, and dashboards to their specific needs. This flexibility is a major advantage for businesses looking to tailor their CRM experience.
- Reviewers mention that Freshsales offers valuable automation capabilities, simplifying lead management and follow-ups. Users appreciate how these features save time and effort, making it easier to maintain a clear view of their sales pipeline.
- G2 reviewers highlight that while Salesforce Sales Cloud has a wealth of partner solutions that enhance functionality, Freshsales is often favored by small businesses for its lower entry-level pricing and straightforward setup process, making it accessible for teams with limited resources.
- Users report that Salesforce Sales Cloud, despite its higher complexity, provides a comprehensive CRM experience that is particularly beneficial for mid-market companies, while Freshsales is recognized for its user-friendly approach that caters well to small businesses looking for simplicity and efficiency.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Freshsales
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.7
1,039
8.8
13,829
Ease of Use
9.0
1,052
8.2
17,813
Ease of Setup
8.8
559
7.8
8,774
Ease of Admin
8.9
535
7.9
4,454
Quality of Support
8.8
1,009
8.1
12,067
Has the product been a good partner in doing business?
9.0
529
8.4
4,417
Product Direction (% positive)
9.3
1,033
8.2
13,504
Features by Category
Sales Force Automation
8.9
718
|
Verified
8.8
9476
|
Verified
8.3
417
8.3
6393
|
Verified
8.8
707
|
Verified
8.7
9204
|
Verified
8.5
705
|
Verified
8.3
9447
|
Verified
8.3
507
|
Verified
8.0
7315
|
Verified
8.6
336
|
Verified
8.2
7608
|
Verified
8.2
482
|
Verified
8.0
6753
|
Verified
8.1
468
8.1
6655
|
Verified
8.4
510
|
Verified
8.3
7404
|
Verified
Marketing Automation
8.5
548
8.0
6668
|
Verified
8.5
522
8.1
6987
|
Verified
8.9
627
8.5
8024
|
Verified
7.9
114
7.9
5425
Customer Support
8.5
534
8.3
6811
|
Verified
8.6
542
8.1
6383
|
Verified
8.6
548
8.2
6781
|
Verified
8.2
458
8.0
5496
|
Verified
8.4
478
8.2
5986
|
Verified
Reporting & Analytics
8.4
629
|
Verified
8.5
8944
|
Verified
8.6
665
|
Verified
8.5
9130
|
Verified
8.3
508
|
Verified
8.2
7435
|
Verified
Mobile & Social
Feature Not Available
7.9
5617
|
Verified
8.1
208
|
Verified
7.8
5246
|
Verified
8.3
331
|
Verified
7.7
6095
|
Verified
Platform
8.4
404
|
Verified
8.6
3592
|
Verified
8.5
393
|
Verified
8.5
3600
|
Verified
8.7
414
|
Verified
8.6
3622
|
Verified
8.3
314
|
Verified
8.4
2897
|
Verified
7.7
258
8.5
3172
|
Verified
8.0
301
|
Verified
8.1
3192
|
Verified
8.8
408
|
Verified
8.7
3602
|
Verified
8.0
285
|
Verified
8.1
3027
Integration
8.4
375
|
Verified
8.5
2604
|
Verified
8.3
331
|
Verified
8.5
3064
|
Verified
7.9
297
|
Verified
8.5
2893
|
Verified
Generative AI
7.6
84
7.6
884
Agentic AI - CRM
Not enough data
7.8
245
Not enough data
7.9
244
Not enough data
8.2
243
Not enough data
8.0
239
Not enough data
8.0
236
Not enough data
8.0
239
Not enough data
8.1
241
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
Not enough data
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Analysis
Not enough data
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Reporting
Not enough data
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
8.6
272
8.3
19
8.8
294
8.6
20
8.8
314
8.7
18
8.6
290
Organization
8.6
20
9.0
351
8.9
19
8.8
342
7.9
19
8.8
337
Performance Analysis
7.9
17
8.4
283
8.3
23
8.8
305
Sales Analysis
7.8
20
8.4
283
8.8
21
8.8
299
Generative AI
8.3
12
8.4
124
7.9
13
8.4
124
Agentic AI - AI Sales Assistant
Not enough data
9.2
26
Not enough data
9.1
26
Not enough data
9.0
25
Not enough data
9.0
24
Not enough data
9.3
26
Not enough data
9.1
25
Not enough data
9.2
26
Integrated Workflows
9.0
236
|
Verified
8.7
518
8.9
244
|
Verified
8.5
510
8.4
182
|
Verified
8.1
465
8.7
182
|
Verified
8.1
460
8.9
219
|
Verified
8.8
522
8.7
69
8.4
467
8.8
64
8.6
480
Repeatability and Reportability
8.9
206
|
Verified
8.4
482
8.9
222
|
Verified
8.7
501
8.9
220
|
Verified
8.7
498
8.7
186
|
Verified
8.3
483
7.6
57
7.7
415
AI and Automation
8.4
66
8.5
461
8.2
69
8.4
469
8.3
62
8.3
426
7.9
63
8.0
430
7.7
59
7.8
412
Generative AI
8.2
28
7.4
267
Agentic AI - Sales Engagement
Not enough data
8.3
86
Not enough data
8.4
87
Not enough data
8.6
84
Not enough data
8.4
87
Not enough data
8.3
86
Not enough data
8.3
87
Not enough data
8.5
85
Call Analytics
Not enough data
8.7
129
Not enough data
8.5
133
Not enough data
8.7
129
Not enough data
8.9
130
Agent Performance Management
Not enough data
8.7
139
Not enough data
8.6
123
Not enough data
8.7
140
Generative AI
Not enough data
8.2
56
Agentic AI - Conversation Intelligence
Not enough data
8.5
10
Not enough data
9.2
12
Not enough data
9.2
11
Not enough data
9.2
12
Not enough data
8.5
10
Not enough data
8.9
11
Not enough data
8.9
11
Revenue Sourcing and Forecasting
Not enough data
8.6
64
Not enough data
8.4
64
Not enough data
8.8
65
Not enough data
8.5
62
Not enough data
8.4
62
Not enough data
8.3
56
Not enough data
8.2
57
CRM Data Enrichment
Not enough data
8.1
62
Not enough data
8.4
60
Not enough data
8.2
58
Not enough data
8.0
61
Not enough data
8.5
55
Account Management
Not enough data
8.2
62
Not enough data
8.0
62
Not enough data
8.1
59
Not enough data
8.2
58
Not enough data
8.6
54
Not enough data
8.4
55
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.1
19
Not enough data
8.0
19
Territory Mapping
Not enough data
8.8
36
Not enough data
8.7
34
Not enough data
8.5
34
Route Planning
Not enough data
9.0
33
Not enough data
9.0
35
Not enough data
9.2
36
Sales Performance Management
Not enough data
8.4
31
Not enough data
8.5
34
Not enough data
9.1
34
Presentation and Forms
Not enough data
8.1
30
Not enough data
8.4
33
Not enough data
8.6
33
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Integrations
Not enough data
8.1
155
Not enough data
8.5
156
Not enough data
8.1
155
Not enough data
8.1
154
Not enough data
8.8
157
Branding & Customizatio
Not enough data
8.1
150
Not enough data
8.2
153
Not enough data
8.3
153
Automatic Rules & Configurations
Not enough data
8.4
154
Not enough data
8.2
153
Not enough data
8.0
155
Agentic AI - Business Scheduling
Not enough data
8.4
32
Not enough data
8.3
33
Sales Performance Features - Sales Planning
Not enough data
8.4
174
Not enough data
8.5
164
Not enough data
8.5
169
Not enough data
8.6
171
Not enough data
8.6
169
Not enough data
8.8
167
Not enough data
8.2
164
Territory Management - Sales Planning
Not enough data
8.6
166
Not enough data
8.5
171
Quota & Capacity Management - Sales Planning
Not enough data
8.4
168
Not enough data
8.3
175
Not enough data
8.4
168
Agentic AI - Sales Planning
Not enough data
8.5
57
Not enough data
8.5
56
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
7.7
54
Not enough data
8.1
54
Not enough data
7.8
55
Not enough data
8.0
56
Attribution
8.8
50
8.9
451
9.0
51
8.9
455
8.6
50
8.6
435
Discovery
8.9
51
8.9
458
8.5
53
8.6
452
8.7
50
8.5
433
Management
8.7
49
8.5
421
9.0
51
8.6
441
Platform
8.5
49
8.6
432
8.7
51
8.6
432
Agentic AI - Sales Performance Management
Not enough data
8.4
75
Not enough data
8.6
74
Not enough data
8.5
76
Incentives
8.5
28
8.2
438
8.6
29
8.4
502
7.9
28
8.0
436
8.3
30
8.5
513
Personalization
8.8
32
8.6
483
8.6
33
8.8
560
8.6
34
8.9
592
8.4
31
8.6
536
Administrative
8.5
32
8.7
565
8.4
29
8.5
528
8.4
28
8.4
509
Agentic AI - Email Tracking
Not enough data
8.1
63
Not enough data
8.3
61
Not enough data
8.3
61
Not enough data
8.2
62
Not enough data
8.3
62
Not enough data
8.3
61
Not enough data
8.3
64
Analytics
8.8
224
8.3
568
8.8
217
8.4
577
8.2
50
8.3
591
Customizations
9.0
234
8.7
621
9.2
239
8.5
590
8.9
246
8.6
625
8.6
220
8.4
570
8.9
241
8.4
597
Generative AI
7.7
32
7.5
291
Agentic AI - Sales Analytics
Not enough data
8.2
80
Not enough data
8.5
79
Not enough data
8.3
79
Not enough data
8.2
79
Not enough data
8.2
79
Data Sourcing
8.1
84
8.5
965
8.4
84
8.7
996
8.2
78
8.3
900
8.4
89
8.7
1028
8.3
84
8.6
960
Predictive Analytics
8.1
85
8.4
943
8.2
83
8.6
956
8.0
78
8.1
853
7.6
80
8.3
893
Sales Management
8.4
89
8.7
982
7.8
79
8.1
856
8.3
84
8.6
978
8.7
89
8.8
1046
Agentic AI - Outbound Call Tracking
Not enough data
8.5
39
Not enough data
8.5
40
Calling
8.8
137
8.5
186
8.8
120
8.4
177
8.7
130
8.7
186
9.1
146
8.7
183
Not enough data
8.8
44
Contacts
9.0
151
8.8
177
9.0
137
8.7
180
9.0
143
8.7
182
Insights
9.1
165
9.1
188
9.1
142
8.9
183
8.9
123
8.3
179
9.0
145
8.5
189
9.0
141
8.4
183
Not enough data
8.6
39
Agentic AI - Sales Coaching
Not enough data
9.0
21
Not enough data
9.0
21
Not enough data
9.1
22
Not enough data
9.2
22
Training
Not enough data
8.8
258
Not enough data
8.8
250
Not enough data
8.5
209
Not enough data
8.5
244
Feedback
Not enough data
8.8
239
Not enough data
8.6
234
Not enough data
8.6
215
Not enough data
8.6
202
Not enough data
8.8
226
Not enough data
8.9
228
Not enough data
8.7
200
Generative AI
Not enough data
7.6
72
Agentic AI - Sales Enablement
Not enough data
8.0
33
Not enough data
8.0
32
Not enough data
8.2
33
Content Management
Not enough data
8.3
352
Not enough data
8.1
343
Not enough data
8.2
328
Not enough data
8.5
318
Not enough data
8.3
336
Analytics
Not enough data
8.7
343
Not enough data
8.4
341
Not enough data
8.4
223
Not enough data
8.3
350
Learning Management - Sales Enablement
Not enough data
8.5
26
Not enough data
8.5
26
Not enough data
8.4
25
Revenue Enablement - Sales Enablement
Not enough data
8.3
25
Not enough data
8.3
27
Not enough data
9.0
26
Categories
Categories
Shared Categories
Freshsales and Salesforce Sales Cloud are categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Conversation Intelligence, Sales Coaching, Sales Enablement, Sales Planning, Revenue Operations & Intelligence (RO&I), and Location Intelligence
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.8%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.7%
Other
54.0%
Computer Software
13.5%
Information Technology and Services
11.7%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.8%
Discussions
What are the three benefits of CRM?
2 Comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 Comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 Comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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