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At a Glance
Market Segments
Small-Business (68.0% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$25.00 1 User Per Month
Freshsales
Star Rating
(1,220)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansSalesforce Sales Cloud
Star Rating
(25,308)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Customization, with a score of 9.1 for Custom Fields, allowing businesses to tailor the CRM to their specific needs. In contrast, Freshsales, while still strong, scores slightly lower at 8.2, which may limit some customization options for users.
- Reviewers mention that Freshsales shines in Ease of Use, scoring 9.0 compared to Salesforce's 8.1. This user-friendly interface is often highlighted by users as a significant advantage, especially for small businesses looking for a straightforward CRM solution.
- G2 users indicate that Salesforce Sales Cloud has a more robust Sales Force Automation feature set, particularly in areas like Opportunity & Pipeline Management, where it scores 8.7. Freshsales matches this score but lacks some advanced functionalities that Salesforce offers, which can be crucial for larger teams.
- Users on G2 report that Freshsales provides superior Email Marketing capabilities, particularly in Sending Outbound Emails, where it scores 9.0. Salesforce's score of 8.7 in this area suggests it may not be as effective for users focused heavily on email campaigns.
- Reviewers mention that Freshsales has a slight edge in Customer Support, with a score of 8.6 compared to Salesforce's 8.1. Users appreciate the responsiveness and helpfulness of Freshsales' support team, which can be a deciding factor for businesses needing reliable assistance.
- Users say that Salesforce Sales Cloud's Integrations are more extensive, particularly with its Salesforce Integration scoring 8.8. This breadth of integrations is often cited as a key benefit for larger organizations that rely on multiple tools, while Freshsales, with a score of 8.1, may not meet the same level of integration needs.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Freshsales
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.7
1,039
8.8
13,801
Ease of Use
9.0
1,052
8.2
17,780
Ease of Setup
8.8
559
7.8
8,744
Ease of Admin
8.9
535
7.9
4,444
Quality of Support
8.8
1,009
8.1
12,038
Has the product been a good partner in doing business?
9.0
529
8.4
4,407
Product Direction (% positive)
9.3
1,033
8.2
13,475
Features by Category
Sales Force Automation
8.9
718
|
Verified
8.8
9459
|
Verified
8.3
417
8.3
6392
|
Verified
8.8
707
|
Verified
8.7
9180
|
Verified
8.5
705
|
Verified
8.3
9433
|
Verified
8.3
507
|
Verified
8.0
7314
|
Verified
8.6
336
|
Verified
8.2
7605
|
Verified
8.2
482
|
Verified
8.0
6753
|
Verified
8.1
468
8.1
6653
|
Verified
8.4
510
|
Verified
8.3
7404
|
Verified
Marketing Automation
8.5
548
8.0
6665
|
Verified
8.5
522
8.1
6987
|
Verified
8.9
627
8.5
8016
|
Verified
7.9
114
7.9
5425
Customer Support
8.5
534
8.3
6810
|
Verified
8.6
542
8.1
6383
|
Verified
8.6
548
8.2
6780
|
Verified
8.2
458
8.0
5496
|
Verified
8.4
478
8.2
5986
|
Verified
Reporting & Analytics
8.4
629
|
Verified
8.5
8936
|
Verified
8.6
665
|
Verified
8.5
9123
|
Verified
8.3
508
|
Verified
8.2
7429
|
Verified
Mobile & Social
Feature Not Available
7.9
5616
|
Verified
8.1
208
|
Verified
7.8
5247
|
Verified
8.3
331
|
Verified
7.7
6096
|
Verified
Platform
8.4
404
|
Verified
8.5
3587
|
Verified
8.5
393
|
Verified
8.5
3594
|
Verified
8.7
414
|
Verified
8.6
3618
|
Verified
8.3
314
|
Verified
8.4
2895
|
Verified
7.7
258
8.5
3168
|
Verified
8.0
301
|
Verified
8.1
3189
|
Verified
8.8
408
|
Verified
8.7
3594
|
Verified
8.0
285
|
Verified
8.1
3023
Integration
8.4
375
|
Verified
8.5
2600
|
Verified
8.3
331
|
Verified
8.5
3054
|
Verified
7.9
297
|
Verified
8.5
2890
|
Verified
Generative AI
7.6
84
7.6
883
Agentic AI - CRM
Not enough data
7.9
245
Not enough data
7.9
245
Not enough data
8.2
242
Not enough data
8.0
239
Not enough data
8.0
237
Not enough data
8.1
239
Not enough data
8.2
241
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
Not enough data
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Analysis
Not enough data
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Reporting
Not enough data
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
8.6
270
8.3
19
8.8
292
8.6
20
8.8
314
8.7
18
8.6
288
Organization
8.6
20
8.9
349
8.9
19
8.8
340
7.9
19
8.8
334
Performance Analysis
7.9
17
8.4
282
8.3
23
8.8
305
Sales Analysis
7.8
20
8.4
283
8.8
21
8.8
297
Generative AI
8.3
12
8.5
122
7.9
13
8.4
122
Agentic AI - AI Sales Assistant
Not enough data
9.1
25
Not enough data
9.1
25
Not enough data
9.0
24
Not enough data
9.0
23
Not enough data
9.2
24
Not enough data
9.2
24
Not enough data
9.2
24
Integrated Workflows
9.0
236
|
Verified
8.7
519
8.9
244
|
Verified
8.5
511
8.4
182
|
Verified
8.1
467
8.7
182
|
Verified
8.1
462
8.9
219
|
Verified
8.9
521
8.7
69
8.4
470
8.8
64
8.6
483
Repeatability and Reportability
8.9
206
|
Verified
8.4
484
8.9
222
|
Verified
8.7
502
8.9
220
|
Verified
8.7
498
8.7
186
|
Verified
8.4
484
7.6
57
7.8
418
AI and Automation
8.4
66
8.5
463
8.2
69
8.4
470
8.3
62
8.3
429
7.9
63
8.0
433
7.7
59
7.8
415
Generative AI
8.2
28
7.4
269
Agentic AI - Sales Engagement
Not enough data
8.3
89
Not enough data
8.5
90
Not enough data
8.6
87
Not enough data
8.4
89
Not enough data
8.3
89
Not enough data
8.3
89
Not enough data
8.5
88
Call Analytics
Not enough data
8.7
132
Not enough data
8.6
136
Not enough data
8.7
132
Not enough data
8.9
132
Agent Performance Management
Not enough data
8.7
141
Not enough data
8.7
125
Not enough data
8.7
142
Generative AI
Not enough data
8.2
57
Agentic AI - Conversation Intelligence
Not enough data
8.8
12
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.2
13
Not enough data
8.8
12
Not enough data
9.1
13
Not enough data
9.1
13
Revenue Sourcing and Forecasting
Not enough data
8.6
64
Not enough data
8.4
64
Not enough data
8.8
65
Not enough data
8.5
62
Not enough data
8.4
62
Not enough data
8.3
56
Not enough data
8.2
57
CRM Data Enrichment
Not enough data
8.1
62
Not enough data
8.4
60
Not enough data
8.2
58
Not enough data
8.0
61
Not enough data
8.5
55
Account Management
Not enough data
8.2
62
Not enough data
8.0
62
Not enough data
8.1
59
Not enough data
8.2
58
Not enough data
8.6
54
Not enough data
8.4
55
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.1
19
Not enough data
8.0
19
Territory Mapping
Not enough data
8.8
35
Not enough data
8.6
33
Not enough data
8.4
33
Route Planning
Not enough data
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Sales Performance Management
Not enough data
8.3
30
Not enough data
8.4
33
Not enough data
9.0
33
Presentation and Forms
Not enough data
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Integrations
Not enough data
8.1
156
Not enough data
8.5
157
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Branding & Customizatio
Not enough data
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Automatic Rules & Configurations
Not enough data
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Agentic AI - Business Scheduling
Not enough data
8.5
33
Not enough data
8.3
33
Sales Performance Features - Sales Planning
Not enough data
8.4
175
Not enough data
8.5
165
Not enough data
8.5
170
Not enough data
8.6
171
Not enough data
8.6
169
Not enough data
8.8
168
Not enough data
8.2
165
Territory Management - Sales Planning
Not enough data
8.6
166
Not enough data
8.5
171
Quota & Capacity Management - Sales Planning
Not enough data
8.4
168
Not enough data
8.4
175
Not enough data
8.4
169
Agentic AI - Sales Planning
Not enough data
8.5
57
Not enough data
8.5
56
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
7.8
52
Not enough data
8.2
52
Not enough data
7.9
52
Not enough data
8.0
53
Attribution
8.8
50
8.9
447
9.0
51
8.9
451
8.6
50
8.6
433
Discovery
8.9
51
8.9
454
8.5
53
8.6
449
8.7
50
8.6
431
Management
8.7
49
8.5
419
9.0
51
8.7
437
Platform
8.5
49
8.6
429
8.7
51
8.6
429
Agentic AI - Sales Performance Management
Not enough data
8.4
75
Not enough data
8.6
75
Not enough data
8.5
76
Incentives
8.5
28
8.2
440
8.6
29
8.4
503
7.9
28
8.0
438
8.3
30
8.6
515
Personalization
8.8
32
8.6
484
8.6
33
8.8
561
8.6
34
8.9
593
8.4
31
8.6
538
Administrative
8.5
32
8.7
566
8.4
29
8.5
529
8.4
28
8.4
510
Agentic AI - Email Tracking
Not enough data
8.2
65
Not enough data
8.4
63
Not enough data
8.4
63
Not enough data
8.3
64
Not enough data
8.4
64
Not enough data
8.3
63
Not enough data
8.4
66
Analytics
8.8
224
8.3
570
8.8
217
8.4
578
8.2
50
8.4
592
Customizations
9.0
234
8.7
622
9.2
239
8.5
590
8.9
246
8.6
626
8.6
220
8.4
571
8.9
241
8.4
599
Generative AI
7.7
32
7.5
292
Agentic AI - Sales Analytics
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
8.3
80
Not enough data
8.3
80
Not enough data
8.3
80
Data Sourcing
8.1
84
8.5
967
8.4
84
8.7
998
8.2
78
8.3
902
8.4
89
8.7
1029
8.3
84
8.6
962
Predictive Analytics
8.1
85
8.4
944
8.2
83
8.6
957
8.0
78
8.1
855
7.6
80
8.3
895
Sales Management
8.4
89
8.7
984
7.8
79
8.1
858
8.3
84
8.6
979
8.7
89
8.8
1047
Agentic AI - Outbound Call Tracking
Not enough data
8.5
38
Not enough data
8.5
39
Calling
8.8
137
8.5
186
8.8
120
8.4
177
8.7
130
8.7
186
9.1
146
8.7
183
Not enough data
8.8
43
Contacts
9.0
151
8.8
177
9.0
137
8.7
180
9.0
143
8.7
182
Insights
9.1
165
9.1
187
9.1
142
8.9
183
8.9
123
8.3
179
9.0
145
8.5
189
9.0
141
8.4
183
Not enough data
8.6
39
Agentic AI - Sales Coaching
Not enough data
9.1
22
Not enough data
9.0
22
Not enough data
9.1
22
Not enough data
9.2
22
Training
Not enough data
8.8
259
Not enough data
8.8
251
Not enough data
8.5
211
Not enough data
8.5
246
Feedback
Not enough data
8.8
239
Not enough data
8.6
236
Not enough data
8.6
216
Not enough data
8.6
204
Not enough data
8.9
228
Not enough data
8.9
229
Not enough data
8.7
202
Generative AI
Not enough data
7.7
73
Agentic AI - Sales Enablement
Not enough data
8.1
32
Not enough data
8.2
32
Not enough data
8.3
32
Content Management
Not enough data
8.3
352
Not enough data
8.2
343
Not enough data
8.2
328
Not enough data
8.5
319
Not enough data
8.3
336
Analytics
Not enough data
8.7
343
Not enough data
8.4
342
Not enough data
8.5
224
Not enough data
8.3
351
Learning Management - Sales Enablement
Not enough data
8.6
25
Not enough data
8.7
25
Not enough data
8.6
25
Revenue Enablement - Sales Enablement
Not enough data
8.5
25
Not enough data
8.5
26
Not enough data
9.1
25
Categories
Categories
Shared Categories
Freshsales and Salesforce Sales Cloud are categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Conversation Intelligence, Sales Coaching, Sales Enablement, Sales Planning, Revenue Operations & Intelligence (RO&I), and Location Intelligence
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.8%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.7%
Other
54.0%
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Discussions
What are the three benefits of CRM?
2 Comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 Comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 Comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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