# Agentforce Sales (formerly Salesforce Sales Cloud) vs Freshsales Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in user experience, particularly with its intuitive dashboard and drag-and-drop interface, which allows users to create customizable opportunity views quickly. This feature is highlighted by users who appreciate the strong pipeline visibility and the ease of tracking metrics without spending excessive time.
- **Users say** that Freshsales stands out for its zero-configuration setup, making it a great choice for those looking for a quick implementation. Reviewers have noted that the platform's native integration capabilities save time and resources, particularly in managing leads and tracking sales pipelines effectively.
- **According to verified reviews** , Agentforce Sales has a significantly higher overall satisfaction score compared to Freshsales, indicating that users feel more positively about their experience with the platform. This is reflected in feedback praising its comprehensive features and robust support for sales processes.
- **Reviewers mention** that while Freshsales offers a solid CRM experience, it may not match the depth of features available in Agentforce Sales, particularly in areas like AI sales assistance and sales engagement tools. Users have expressed a desire for more advanced functionalities that are readily available in Agentforce Sales.
- **G2 reviewers highlight** that Agentforce Sales provides a more extensive range of features tailored for mid-market businesses, while Freshsales is often favored by small businesses. This distinction is important for users to consider based on their company size and specific needs.
- **Users report** that both platforms have their strengths in customer support, but Freshsales has received slightly higher ratings in this area. However, Agentforce Sales users appreciate the variety of options available, which can enhance the overall safety and reliability of the platform.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 25,829 | 1,234 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Small-Business (67.8% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | Starting at $9.00 1 User Per Month | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Ease of Use (3658 reviews)
- Features (3167 reviews)

Cons:
- Learning Curve (1831 reviews)
- Limitations (1412 reviews)

### Freshsales

Pros:
- Ease of Use (103 reviews)
- Features (70 reviews)

Cons:
- Missing Features (47 reviews)
- Limited Features (32 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14204 reviews) | 8.7 (1047 reviews) | 
  | **Ease of Use** | 8.2 (18217 reviews) | 9.0 (1061 reviews) | 
  | **Ease of Setup** | 7.8 (9151 reviews) | 8.7 (567 reviews) | 
  | **Ease of Admin** | 7.9 (4499 reviews) | 8.9 (535 reviews) | 
  | **Quality of Support** | 8.1 (12404 reviews) | 8.8 (1016 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4466 reviews) | 9.0 (529 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13823 reviews) | 9.3 (1040 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Freshsales

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $9.00 1 User Per Month

Description: Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels	

Key Features:
- Web Forms	
- SMS & WhatsApp	
- Basic Workflows

[Browse all 3 editions](https://www.g2.com/products/freshsales/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11189 |
| **Freshsales** | 8.4/10 | 829 |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9639 reviews) ✓ Verified | 8.9 (719 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6402 reviews) ✓ Verified | 8.3 (416 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9369 reviews) ✓ Verified | 8.8 (710 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.3 (9566 reviews) ✓ Verified | 8.5 (707 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.0 (7327 reviews) ✓ Verified | 8.3 (506 reviews) ✓ Verified | 
| **Desktop Integration** | 8.2 (7631 reviews) ✓ Verified | 8.6 (336 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.0 (6766 reviews) ✓ Verified | 8.2 (481 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.1 (6669 reviews) ✓ Verified | 8.1 (467 reviews) | 
| **Customer Contract Management** | 8.3 (7420 reviews) ✓ Verified | 8.4 (509 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Email Marketing** | 8.0 (6681 reviews) ✓ Verified | 8.5 (548 reviews) | 
| **Campaign Management** | 8.1 (7001 reviews) ✓ Verified | 8.5 (521 reviews) | 
| **Lead Management** | 8.5 (8150 reviews) ✓ Verified | 8.9 (631 reviews) | 
| **Marketing ROI Analytics** | 7.9 (5429 reviews) | 7.9 (114 reviews) | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Case Management** | 8.3 (6840 reviews) ✓ Verified | 8.5 (533 reviews) | 
| **Customer Support Portal** | 8.1 (6387 reviews) ✓ Verified | 8.6 (541 reviews) | 
| **Knowledge Base** | 8.2 (6792 reviews) ✓ Verified | 8.6 (547 reviews) | 
| **Call Center Features** | 8.0 (5498 reviews) ✓ Verified | 8.2 (457 reviews) | 
| **Support Analytics** | 8.2 (5988 reviews) ✓ Verified | 8.5 (477 reviews) | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Reporting** | 8.5 (9058 reviews) ✓ Verified | 8.4 (631 reviews) ✓ Verified | 
| **Dashboards** | 8.5 (9217 reviews) ✓ Verified | 8.6 (664 reviews) ✓ Verified | 
| **Forecasting** | 8.2 (7487 reviews) ✓ Verified | 8.3 (507 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5633 reviews) ✓ Verified | Feature Not Available | 
| **Social Network Integration** | 7.8 (5246 reviews) ✓ Verified | 8.2 (207 reviews) ✓ Verified | 
| **Mobile User Support** | 7.7 (6112 reviews) ✓ Verified | 8.3 (330 reviews) ✓ Verified | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Customization** | 8.5 (3705 reviews) ✓ Verified | 8.4 (404 reviews) ✓ Verified | 
| **Workflow Capability** | 8.5 (3711 reviews) ✓ Verified | 8.5 (396 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (3649 reviews) ✓ Verified | 8.7 (414 reviews) ✓ Verified | 
| **Internationalization** | 8.4 (2905 reviews) ✓ Verified | 8.3 (314 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.5 (3188 reviews) ✓ Verified | 7.7 (258 reviews) | 
| **Document & Content Mgmt.** | 8.1 (3205 reviews) ✓ Verified | 8.0 (301 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.7 (3693 reviews) ✓ Verified | 8.8 (413 reviews) ✓ Verified | 
| **Output Document Generation** | 8.1 (3032 reviews) | 8.0 (285 reviews) ✓ Verified | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2615 reviews) ✓ Verified | 8.4 (375 reviews) ✓ Verified | 
| **Integration APIs** | 8.5 (3113 reviews) ✓ Verified | 8.3 (333 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.5 (2922 reviews) ✓ Verified | 7.9 (297 reviews) ✓ Verified | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **AI Text Generation** | 7.6 (904 reviews) | 7.6 (85 reviews) | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (303 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (254 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (279 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (238 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (243 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (270 reviews) | Not enough data | 
| **Decision Making** | 8.3 (268 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Email Marketing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 9.3 (12 reviews) | 
| **Sending Outbound Emails** | Not enough data | 9.2 (11 reviews) | 
| **Manage Email Deliverability** | Not enough data | 8.1 (9 reviews) | 
| **Automated Email Responses** | Not enough data | 8.8 (11 reviews) | 

#### Online Marketing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | 9.0 (8 reviews) | 
| **Dynamic Content** | Not enough data | 8.5 (8 reviews) | 
| **A/B Testing** | Not enough data | 8.1 (12 reviews) | 
| **Mobile Optimized** | Not enough data | 9.4 (9 reviews) | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | 8.9 (9 reviews) | 
| **Data Quality Management** | Not enough data | 8.5 (8 reviews) | 
| **Segmentation** | Not enough data | 8.7 (10 reviews) | 
| **Lead Scoring and Grading** | Not enough data | 8.5 (9 reviews) | 
| **Lead Nurturing** | Not enough data | 8.9 (9 reviews) | 
| **Online Behavior Tracking** | Not enough data | 8.9 (11 reviews) | 
| **Automated Alerts and Tasks** | Not enough data | 9.2 (10 reviews) | 
| **CRM Lead Integration** | Not enough data | 8.7 (9 reviews) | 

#### Campaign Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Program Management** | Not enough data | 9.2 (6 reviews) | 
| **Event / Webinar Marketing** | Not enough data | 8.8 (7 reviews) | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | 9.3 (5 reviews) | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Basic Reporting** | Not enough data | 8.7 (10 reviews) | 
| **Web Analytics** | Not enough data | 8.5 (11 reviews) | 
| **ROI Analytics** | Not enough data | 8.6 (7 reviews) | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Customization ** | Not enough data | 9.0 (5 reviews) | 
| **Workflow Capability** | Not enough data | 8.6 (6 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.3 (6 reviews) | 
| **Internationalization** | Not enough data | 9.3 (5 reviews) | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | 8.1 (6 reviews) | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.6 (7 reviews) | 
| **Integration APIs** | Not enough data | 8.3 (6 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 9.0 (5 reviews) | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 |
| **Freshsales** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Map Design** | 8.6 (35 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (35 reviews) | Not enough data | 
| **Overlaying** | 8.3 (35 reviews) | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Predictive Analysis** | 8.2 (28 reviews) | Not enough data | 
| **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | 
| **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | 
| **Data Stream** | 8.4 (30 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Data Transformation** | 8.6 (29 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | 
| **API Integrations** | 8.6 (22 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 425 |
| **Freshsales** | 8.3/10 | 25 |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Customer-facing Chatbot** | 8.5 (272 reviews) | 8.1 (19 reviews) | 
| **Lead Qualification** | 8.8 (297 reviews) | 8.3 (19 reviews) | 
| **Lead Follow-up** | 8.8 (320 reviews) | 8.6 (20 reviews) | 
| **Meeting Scheduling ** | 8.6 (292 reviews) | 8.7 (18 reviews) | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (355 reviews) | 8.6 (20 reviews) | 
| **Data Entry** | 8.8 (348 reviews) | 8.9 (19 reviews) | 
| **Integrations / APIs** | 8.8 (343 reviews) | 7.9 (19 reviews) | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Coaching ** | 8.4 (286 reviews) | 7.9 (17 reviews) | 
| **Peformance Tracking** | 8.8 (310 reviews) | 8.3 (23 reviews) | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **ROI Forecasting ** | 8.4 (284 reviews) | 7.8 (20 reviews) | 
| **Sales Forecasting ** | 8.8 (302 reviews) | 8.8 (21 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **AI Text Generation** | 8.4 (125 reviews) | 8.3 (12 reviews) | 
| **AI Text Summarization** | 8.5 (124 reviews) | 7.9 (13 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 9.1 (31 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (27 reviews) | Not enough data | 
| **Adaptive Learning** | 9.0 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.3 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 9.1 (27 reviews) | Not enough data | 
| **Decision Making** | 9.3 (29 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 619 |
| **Freshsales** | 8.5/10 | 276 |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Task Management** | 8.7 (520 reviews) | 9.0 (236 reviews) ✓ Verified | 
| **Email Tracking/Automation** | 8.5 (509 reviews) | 8.9 (244 reviews) ✓ Verified | 
| **Calls and Voice** | 8.1 (464 reviews) | 8.4 (182 reviews) ✓ Verified | 
| **Other Outreach Options ** | 8.1 (458 reviews) | 8.7 (182 reviews) ✓ Verified | 
| **CRM Integration** | 8.8 (523 reviews) | 8.9 (219 reviews) ✓ Verified | 
| **Calendar** | 8.4 (466 reviews) | 8.7 (69 reviews) | 
| **Shared Records** | 8.6 (479 reviews) | 8.8 (64 reviews) | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Content Management** | 8.4 (481 reviews) | 8.9 (206 reviews) ✓ Verified | 
| **Workflow Management** | 8.7 (500 reviews) | 8.9 (222 reviews) ✓ Verified | 
| **Workflow Performance** | 8.7 (497 reviews) | 8.9 (220 reviews) ✓ Verified | 
| **Sales Coaching and Insights** | 8.3 (480 reviews) | 8.7 (186 reviews) ✓ Verified | 
| **Gamification** | 7.8 (413 reviews) | 7.6 (57 reviews) | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Lead Prioritization** | 8.5 (462 reviews) | 8.4 (66 reviews) | 
| **Lead Scoring** | 8.4 (469 reviews) | 8.2 (69 reviews) | 
| **Best Time of Day Scheduling** | 8.3 (425 reviews) | 8.3 (62 reviews) | 
| **Buyer Intelligence** | 8.0 (429 reviews) | 7.9 (63 reviews) | 
| **Machine Learning** | 7.8 (414 reviews) | 7.7 (59 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **AI Text Generation** | 7.4 (267 reviews) | 8.2 (28 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (86 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (87 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (85 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (86 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (86 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (86 reviews) | Not enough data | 
| **Decision Making** | 8.5 (86 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 183 |
| **Freshsales** | N/A | N/A |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Call Recording** | 8.7 (132 reviews) | Not enough data | 
| **Machine Learning** | 8.6 (136 reviews) | Not enough data | 
| **Call Analysis** | 8.7 (132 reviews) | Not enough data | 
| **Lead Qualification** | 8.9 (133 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Customer Scoring** | 8.7 (141 reviews) | Not enough data | 
| **Speech-to-Text** | 8.7 (125 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **AI Text Summarization** | 8.3 (59 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (14 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 9.2 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (14 reviews) | Not enough data | 
| **Decision Making** | 9.0 (14 reviews) | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 84 |
| **Freshsales** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Revenue History** | 8.7 (66 reviews) | Not enough data | 
| **Pipeline Management** | 8.6 (69 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.9 (69 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (63 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (67 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.4 (58 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.2 (58 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Calendar Sync** | 8.1 (64 reviews) | Not enough data | 
| **Email Activity Capture** | 8.4 (62 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.2 (59 reviews) | Not enough data | 
| **Marketing Leads** | 8.2 (65 reviews) | Not enough data | 
| **Contact Capture** | 8.5 (56 reviews) | Not enough data | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (63 reviews) | Not enough data | 
| **Account optimization** | 8.1 (63 reviews) | Not enough data | 
| **Historical Patterns** | 8.1 (60 reviews) | Not enough data | 
| **Rep Performance** | 8.2 (59 reviews) | Not enough data | 
| **Account Engagement** | 8.7 (56 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.4 (56 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (21 reviews) | Not enough data | 
| **Decision Making** | 8.3 (23 reviews) | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 |
| **Freshsales** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (29 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Lead Priority** | 8.9 (28 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | 
| **Map Directions** | 9.1 (31 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Gamification** | 8.3 (26 reviews) | Not enough data | 
| **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | 
| **Digital Contracts** | 8.2 (28 reviews) | Not enough data | 
| **E-signature** | 8.5 (28 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Freshsales** | 8.4/10 | 18 |

#### Customization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Custom Fields** | Not enough data | 9.1 (17 reviews) | 
| **Conditional Logic** | Not enough data | 8.3 (16 reviews) | 
| **Multi-page Forms** | Not enough data | 8.2 (14 reviews) | 
| **Design** | Not enough data | 8.3 (15 reviews) | 

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.4 (15 reviews) | 
| **Offline Capability** | Not enough data | 8.2 (12 reviews) | 
| **Notifications** | Not enough data | 8.4 (15 reviews) | 
| **Payments** | Not enough data | 8.5 (11 reviews) | 
| **Mobile Forms** | Not enough data | 8.3 (13 reviews) | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 181 |
| **Freshsales** | N/A | N/A |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **MS Teams Integration** | 8.1 (158 reviews) | Not enough data | 
| **Email Integration** | 8.6 (160 reviews) | Not enough data | 
| **Zoom Integration** | 8.1 (159 reviews) | Not enough data | 
| **Google Meet Integration** | 8.1 (158 reviews) | Not enough data | 
| **Salesforce Integration** | 8.8 (161 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Custom Booking Page** | 8.1 (153 reviews) | Not enough data | 
| **Personalized Links** | 8.2 (157 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.3 (156 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Set Working Hours** | 8.4 (157 reviews) | Not enough data | 
| **Automatic Updates** | 8.3 (157 reviews) | Not enough data | 
| **Buffer Times** | 8.1 (159 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (34 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (35 reviews) | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 197 |
| **Freshsales** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Account Scoring** | 8.5 (172 reviews) | Not enough data | 
| **Revenue Planning** | 8.5 (161 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (166 reviews) | Not enough data | 
| **Sales Performance** | 8.6 (168 reviews) | Not enough data | 
| **Sales Forecasting** | 8.6 (170 reviews) | Not enough data | 
| **Integrations** | 8.8 (166 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (161 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Territory Management** | 8.6 (163 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (169 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Quota Management** | 8.4 (165 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (173 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (165 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (55 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (54 reviews) | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 515 |
| **Freshsales** | 8.7/10 | 58 |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (55 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (54 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (55 reviews) | Not enough data | 
| **Decision Making** | 8.1 (56 reviews) | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Lead Opportunity** | 8.9 (454 reviews) | 8.8 (50 reviews) | 
| **Lead Assignment** | 8.9 (460 reviews) | 9.0 (51 reviews) | 
| **Pipeline Acceleration** | 8.6 (434 reviews) | 8.6 (50 reviews) | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Lead Management** | 8.9 (464 reviews) | 8.9 (51 reviews) | 
| **Scoring/Ranking** | 8.6 (453 reviews) | 8.5 (53 reviews) | 
| **Lead Context** | 8.6 (431 reviews) | 8.7 (50 reviews) | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Conversion Viability** | 8.5 (418 reviews) | 8.7 (49 reviews) | 
| **Workflow** | 8.7 (440 reviews) | 9.0 (51 reviews) | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Data Synchronization** | 8.6 (430 reviews) | 8.5 (49 reviews) | 
| **Analysis** | 8.6 (431 reviews) | 8.7 (51 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 685 |
| **Freshsales** | 8.5/10 | 38 |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (67 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (67 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (68 reviews) | Not enough data | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Badges** | 8.2 (431 reviews) | 8.5 (28 reviews) | 
| **Triggers** | 8.4 (494 reviews) | 8.6 (29 reviews) | 
| **Commission Calculator** | 8.0 (428 reviews) | 7.9 (28 reviews) | 
| **Leaderboards** | 8.6 (506 reviews) | 8.3 (30 reviews) | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Profiles** | 8.6 (476 reviews) | 8.8 (32 reviews) | 
| **Custom Reports** | 8.8 (554 reviews) | 8.6 (33 reviews) | 
| **Dashboards** | 8.9 (587 reviews) | 8.6 (34 reviews) | 
| **Goal Setting** | 8.6 (530 reviews) | 8.4 (31 reviews) | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Integration** | 8.7 (558 reviews) | 8.5 (32 reviews) | 
| **Employee Structure** | 8.5 (521 reviews) | 8.4 (29 reviews) | 
| **Behavior Monitoring** | 8.4 (501 reviews) | 8.4 (28 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |
| **Freshsales** | 8.7/10 | 290 |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (61 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (59 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (59 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (61 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (60 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (59 reviews) | Not enough data | 
| **Decision Making** | 8.4 (62 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Open Rates** | 8.3 (568 reviews) | 8.9 (223 reviews) | 
| **Link Activity** | 8.4 (575 reviews) | 8.8 (216 reviews) | 
| **Attachment Activity** | 8.3 (589 reviews) | 8.2 (50 reviews) | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Email Platform Integration** | 8.7 (622 reviews) | 9.0 (233 reviews) | 
| **Email Scheduling** | 8.5 (591 reviews) | 9.2 (238 reviews) | 
| **Notifications** | 8.5 (624 reviews) | 8.9 (245 reviews) | 
| **Email Categorization** | 8.4 (569 reviews) | 8.6 (219 reviews) | 
| **Templates** | 8.4 (597 reviews) | 8.9 (240 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **AI Text Generation** | 7.5 (288 reviews) | 7.7 (32 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1199 |
| **Freshsales** | 8.2/10 | 103 |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (76 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (77 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (76 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (75 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (76 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Data Sourcing** | 8.5 (965 reviews) | 8.1 (84 reviews) | 
| **Exporting & Sharing Data** | 8.7 (995 reviews) | 8.4 (84 reviews) | 
| **Multi-Device Data Visualization** | 8.3 (897 reviews) | 8.2 (78 reviews) | 
| **Interactive Dashboards** | 8.7 (1026 reviews) | 8.4 (89 reviews) | 
| **Data Segmentation** | 8.6 (957 reviews) | 8.3 (84 reviews) | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Lead Scoring** | 8.4 (943 reviews) | 8.1 (85 reviews) | 
| **Opportunity Scoring** | 8.6 (957 reviews) | 8.2 (83 reviews) | 
| **Risk Analysis** | 8.1 (850 reviews) | 8.0 (78 reviews) | 
| **Live Forecasting** | 8.3 (891 reviews) | 7.6 (80 reviews) | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (981 reviews) | 8.4 (89 reviews) | 
| **Sales Gamification** | 8.1 (852 reviews) | 7.8 (79 reviews) | 
| **Account-Based Analytics** | 8.6 (975 reviews) | 8.3 (84 reviews) | 
| **Activity Tracking** | 8.8 (1044 reviews) | 8.7 (89 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Freshsales** | 9.0/10 | 191 |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | 8.8 (137 reviews) | 
| **Generate Location** | 8.4 (176 reviews) | 8.8 (120 reviews) | 
| **Call Types** | 8.7 (185 reviews) | 8.7 (130 reviews) | 
| **Click-to-Call** | 8.7 (183 reviews) | 9.1 (146 reviews) | 
| **Auto Dialer** | 8.6 (44 reviews) | Not enough data | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Personalization** | 8.8 (176 reviews) | 9.0 (151 reviews) | 
| **Information Locater** | 8.7 (179 reviews) | 9.0 (137 reviews) | 
| **Record Prospect Data** | 8.7 (181 reviews) | 9.0 (143 reviews) | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Notes** | 9.1 (189 reviews) | 9.1 (165 reviews) | 
| **Daily Summary** | 8.9 (182 reviews) | 9.1 (142 reviews) | 
| **Automated Voicemails** | 8.3 (178 reviews) | 8.9 (123 reviews) | 
| **Automated Emails** | 8.5 (188 reviews) | 9.0 (145 reviews) | 
| **Sorts Prospects** | 8.4 (182 reviews) | 9.0 (141 reviews) | 
| **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Freshsales** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | 
| **Decision Making** | 9.2 (20 reviews) | Not enough data | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | Not enough data | 
| **Coaching Materials** | 8.8 (247 reviews) | Not enough data | 
| **Playbook Creation** | 8.5 (207 reviews) | Not enough data | 
| **Video Record** | 8.5 (242 reviews) | Not enough data | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Review** | 8.8 (236 reviews) | Not enough data | 
| **Scorecard** | 8.6 (232 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (213 reviews) | Not enough data | 
| **Leaderboard** | 8.6 (200 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | 
| **Notifications** | 8.9 (226 reviews) | Not enough data | 
| **Competition** | 8.7 (198 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 |
| **Freshsales** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (33 reviews) | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Content Import** | 8.3 (351 reviews) | Not enough data | 
| **Content Creation** | 8.1 (342 reviews) | Not enough data | 
| **Templates** | 8.2 (328 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (318 reviews) | Not enough data | 
| **Content Storage** | 8.3 (335 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Reporting** | 8.7 (347 reviews) | Not enough data | 
| **Alerts** | 8.4 (345 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.5 (226 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (351 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Sales Training ** | 8.4 (27 reviews) | Not enough data | 
| **Sales Coaching** | 8.4 (27 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | 
| **AI and Automation** | 8.3 (28 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 10.0 (5 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | 10.0 (5 reviews) | Not enough data | 

---
## Categories
**Shared Categories (8):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (9):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Freshsales (3):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Small-Business** | 20.6% | 67.8% | 
| **Mid-Market** | 46.0% | 26.8% | 
| **Enterprise** | 33.4% | 5.4% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.5%

#### Freshsales

- **Information Technology and Services:** 16.6%
- **Computer Software:** 13.7%
- **Marketing and Advertising:** 7.8%
- **Financial Services:** 4.2%
- **Internet:** 3.6%
- **Education Management:** 3.2%
- **Retail:** 2.8%
- **Real Estate:** 2.4%
- **Construction:** 1.9%
- **Telecommunications:** 1.9%
- **Other:** 41.7%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5607 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13847 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9671 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6669 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (224 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2045 reviews)

### Alternatives to Freshsales

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13847 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14703 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1434 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3072 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2045 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (479 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 2 upvotes
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Freshsales

- Title: [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) — 2 comments, 1 upvote
  > **Top comment:** "It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible..."
- Title: [What are the three benefits of CRM?](https://www.g2.com/discussions/freshsales-what-are-the-three-benefits-of-crm) — 2 comments
  > **Top comment:** "1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the..."
- Title: [What is Freshsales CRM?](https://www.g2.com/discussions/what-is-freshsales-crm) — 1 comment
  > **Top comment:** "It's a CRM software."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/freshsales-what-are-the-features-of-crm-software) — 1 comment
  > **Top comment:** "Very nice software "
- Title: [How to improve more on fresh sales](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) — 1 comment, 1 upvote
  > **Top comment:** "Auto WhatsApp feature "

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-freshsales)