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Compare Qualified and Tidio 
Featured Products
At a Glance
Market Segments
Mid-Market (70.5% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
Contact Us
Free Per Month
Qualified
Star Rating
(1,378)4.9 out of 5
Market Segments
Mid-Market (70.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansTidio
Star Rating
(1,855)4.7 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in user-friendliness, with many users highlighting its straightforward setup process. Recent feedback mentions that Tidio is "easy to respond to customer queries instantly," which enhances engagement and support with minimal effort.
- Users say Qualified stands out for its advanced AI capabilities, particularly with its AI SDR feature. Reviewers have noted a significant increase in meetings booked, stating that it allows them to engage more web visitors than their human counterparts could reach.
- According to verified reviews, Tidio's live chat functionality is praised for its efficiency, with users appreciating the ability to receive notifications even when offline. This feature helps reduce response times and improve customer satisfaction.
- Reviewers mention that Qualified offers robust customization options, allowing users to create specific chats tailored to different prospects. This flexibility is particularly beneficial for businesses engaging with diverse industries and segments.
- G2 reviewers highlight that while Tidio is favored by small businesses, it may not fully meet the needs of larger organizations looking for more complex solutions. Users have noted some limitations in advanced features compared to Qualified, which is more suited for mid-market companies.
- Users report that Qualified's support quality is exceptional, with many praising their representatives for their deep understanding of both the software and integration with Salesforce. This level of support can be a significant advantage for teams needing assistance during implementation.
Pricing
Entry-Level Pricing
Qualified
Premier
Contact Us
Scale pipeline with Piper the AI SDR and sales rep conversations.
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Qualified
No trial information availableTidio
Free Trial is available
Ratings
Meets Requirements
9.6
1,107
9.1
1,303
Ease of Use
9.2
1,118
9.3
1,321
Ease of Setup
9.2
811
9.2
1,061
Ease of Admin
9.2
801
9.2
948
Quality of Support
9.9
1,107
9.2
1,136
Has the product been a good partner in doing business?
9.9
819
9.2
898
Product Direction (% positive)
9.9
1,041
9.2
1,171
Features by Category
Ticket and Case Management
Not enough data
8.5
83
Not enough data
8.4
81
Not enough data
8.4
87
Not enough data
8.6
89
Not enough data
7.9
71
Not enough data
8.6
80
Not enough data
8.2
75
Not enough data
8.4
75
Generative AI
Not enough data
7.2
46
Not enough data
6.9
44
Agentic AI - Help Desk
Not enough data
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Communication Channels
Not enough data
8.7
80
Not enough data
8.7
78
Not enough data
9.2
87
Not enough data
8.0
73
Not enough data
7.2
68
Platform
Not enough data
8.8
104
9.4
567
|
Verified
8.9
718
|
Verified
Not enough data
9.0
109
Not enough data
8.7
110
Not enough data
8.2
94
Not enough data
8.8
107
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
9.2
350
|
Verified
8.5
85
9.1
387
|
Verified
8.3
88
9.6
436
|
Verified
9.2
86
9.3
394
|
Verified
8.8
85
Channels
Feature Not Available
8.2
83
9.6
414
|
Verified
9.0
84
7.3
172
8.0
79
Feature Not Available
7.7
75
8.5
173
|
Verified
7.9
79
Customers
9.4
382
|
Verified
8.6
81
9.4
332
|
Verified
8.5
82
9.2
397
|
Verified
8.8
80
9.5
388
|
Verified
8.8
82
9.4
386
|
Verified
8.8
82
Agentic AI - Conversational Marketing
8.5
37
7.4
7
8.4
33
7.1
7
8.9
38
7.4
7
8.9
38
7.1
7
9.1
39
7.4
7
8.5
35
7.1
7
8.6
34
7.1
7
Lead Facilitation
9.5
73
|
Verified
Not enough data
9.2
73
|
Verified
Not enough data
9.2
62
|
Verified
Not enough data
9.6
76
|
Verified
Not enough data
Organization
9.2
54
|
Verified
Not enough data
9.3
57
|
Verified
Not enough data
9.2
64
|
Verified
Not enough data
Performance Analysis
9.0
45
|
Verified
Not enough data
9.5
48
|
Verified
Not enough data
Sales Analysis
8.7
44
|
Verified
Not enough data
8.8
42
|
Verified
Not enough data
Generative AI
9.5
44
Not enough data
9.6
41
Not enough data
Agentic AI - AI Sales Assistant
9.9
12
Not enough data
9.7
11
Not enough data
9.9
13
Not enough data
8.9
14
Not enough data
9.4
14
Not enough data
9.1
13
Not enough data
9.7
10
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Design
Not enough data
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Data Availability
9.4
171
Not enough data
9.4
183
Not enough data
9.2
130
Not enough data
Platform Additional Functionality
9.5
200
Not enough data
9.5
161
Not enough data
Feature Not Available
Not enough data
9.5
185
Not enough data
9.6
188
Not enough data
Responses
9.5
36
8.1
12
9.6
37
8.3
12
9.6
35
8.5
12
Automation - AI Agents
9.7
30
8.8
8
9.3
30
8.1
8
9.6
33
7.7
8
Feature Not Available
7.9
8
Feature Not Available
7.9
8
Platform
9.6
34
8.5
12
9.7
35
7.6
12
9.8
35
7.8
12
Autonomy - AI Agents
9.4
33
8.1
8
9.5
32
8.8
8
9.8
30
7.5
8
9.4
30
8.5
8
Generative AI
9.6
29
8.0
9
9.6
29
7.8
9
Responses
9.4
524
8.7
496
9.5
504
8.8
487
9.6
535
8.8
486
9.3
450
8.7
470
9.0
364
8.7
427
Platform
9.7
549
9.3
506
9.5
539
8.8
456
9.4
508
8.7
456
9.3
529
8.7
453
9.2
416
8.3
352
9.4
471
8.7
404
9.5
484
8.9
467
Generative AI
9.1
179
8.0
128
8.9
173
8.1
125
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
115
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Notifications
9.3
217
Not enough data
9.2
203
Not enough data
9.5
220
Not enough data
Settings
9.4
220
Not enough data
9.5
227
Not enough data
9.5
217
Not enough data
Personalization
9.4
221
Not enough data
9.5
204
Not enough data
Integrations
9.4
216
Not enough data
9.6
238
Not enough data
7.7
151
Not enough data
8.6
182
Not enough data
8.9
183
Not enough data
Generative AI
9.0
112
Not enough data
8.9
100
Not enough data
8.5
90
Not enough data
8.7
90
Not enough data
8.3
85
Not enough data
Agentic AI - Online Appointment Scheduling
9.4
25
Not enough data
9.4
24
Not enough data
9.6
25
Not enough data
Integrations
8.5
112
Not enough data
9.1
130
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
153
Not enough data
Branding & Customizatio
9.2
142
Not enough data
9.3
136
Not enough data
9.2
120
Not enough data
Automatic Rules & Configurations
9.5
149
Not enough data
9.5
140
Not enough data
9.2
137
Not enough data
Agentic AI - Business Scheduling
9.4
14
Not enough data
9.5
13
Not enough data
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
9.3
48
Not enough data
9.3
47
Not enough data
Agentic AI - Bot Platforms
10.0
7
Not enough data
10.0
5
Not enough data
9.7
6
Not enough data
9.8
7
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Not enough data
Not enough data
Generative AI
9.1
153
7.8
82
9.1
149
7.4
79
8.5
104
7.2
80
Communication
9.7
651
|
Verified
9.3
749
|
Verified
9.4
632
|
Verified
9.1
752
|
Verified
8.7
389
8.5
540
9.4
486
|
Verified
9.1
648
|
Verified
9.1
421
|
Verified
8.5
482
|
Verified
Internal Use
9.4
567
|
Verified
8.9
718
|
Verified
9.3
520
|
Verified
9.0
615
|
Verified
9.5
569
|
Verified
8.8
610
|
Verified
9.3
528
|
Verified
8.6
583
|
Verified
9.1
412
|
Verified
8.8
567
|
Verified
9.3
511
|
Verified
8.7
593
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.7
90
Not enough data
8.8
81
Not enough data
8.7
26
Not enough data
8.8
87
Not enough data
8.9
88
Self-Service Platform
Not enough data
8.7
90
Not enough data
9.0
94
Not enough data
8.8
88
Not enough data
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
46
Not enough data
8.5(won by default)
48
Not enough data
8.4(won by default)
43
Channels
Not enough data
8.9(won by default)
49
Not enough data
8.9(won by default)
50
Not enough data
9.4(won by default)
51
Not enough data
8.1(won by default)
43
Not enough data
8.6(won by default)
43
Insight
Not enough data
8.5(won by default)
42
Not enough data
8.3(won by default)
46
Not enough data
9.1(won by default)
51
Not enough data
9.2(won by default)
41
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Automation
9.3
65
Not enough data
8.8
55
Not enough data
8.0
49
Not enough data
9.6
75
Not enough data
9.1
65
Not enough data
Autonomy
8.8
62
Not enough data
9.1
62
Not enough data
9.0
63
Not enough data
8.8
61
Not enough data
Outbound Sales
9.3
56
Not enough data
9.0
54
Not enough data
8.4
49
Not enough data
9.3
60
Not enough data
9.1
55
Not enough data
Inbound Sales
9.0
61
Not enough data
9.5
65
Not enough data
8.8
55
Not enough data
9.6
69
Not enough data
9.4
67
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
44
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.6
43
Automation
Not enough data
8.6
46
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qualified and Tidio are categorized as Conversational Marketing, Chatbots, Live Chat, and AI Agents For Business Operations
Unique Categories
Qualified is categorized as AI SDRs, Business Scheduling, Buyer Intent Data Providers, AI Sales Assistant, Bot Platforms, Online Appointment Scheduling, and Salesforce AppExchange Apps
Tidio is categorized as Conversational Support, AI Customer Support Agents, AI Chatbots, Help Desk, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Qualified
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
43.9%
Information Technology and Services
19.0%
Computer & Network Security
4.2%
Marketing and Advertising
4.0%
Financial Services
3.3%
Other
25.7%
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.9%
Alternatives
Discussions
What's the most creative experience you've created?
1 Comment
MB
Saying hello to competitors when they are on our site 😝Read more
Qualified has no more discussions with answers
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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