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At a Glance
Hiver
Hiver
Star Rating
(1,274)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plans
Reclaim.ai
Reclaim.ai
Star Rating
(127)4.8 out of 5
Market Segments
Small-Business (77.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plans

Hiver vs Reclaim.ai

When assessing the two solutions, reviewers found Hiver easier to use. However, reviewers felt that Reclaim.ai was easier to administer and do business with overall. Finally, reviewers felt that the products are equally easy to set up.

  • Hiver and Reclaim.ai both meet the requirements of our reviewers at a comparable rate.
  • When comparing quality of ongoing product support, reviewers felt that Reclaim.ai is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Reclaim.ai over Hiver.
Pricing
Entry-Level Pricing
Hiver
Free
Free
Browse all 4 pricing plans
Reclaim.ai
Lite
Free
Browse all 4 pricing plans
Free Trial
Hiver
Free Trial is available
Reclaim.ai
Free Trial is available
Ratings
Meets Requirements
9.0
987
9.0
110
Ease of Use
9.1
1,011
8.9
114
Ease of Setup
9.0
586
9.0
64
Ease of Admin
9.2
451
9.3
20
Quality of Support
9.2
915
9.7
74
Has the product been a good partner in doing business?
9.2
442
9.6
21
Product Direction (% positive)
9.1
980
9.9
110
Features by Category
8.0
346
Not enough data
Ticket and Case Management
8.8
211
|
Verified
Not enough data
8.7
214
|
Verified
Not enough data
8.6
221
|
Verified
Not enough data
8.5
206
|
Verified
Not enough data
8.2
177
|
Verified
Not enough data
8.3
190
Not enough data
8.6
205
|
Verified
Not enough data
8.1
111
Not enough data
Generative AI
7.2
74
Not enough data
7.3
73
Not enough data
Agentic AI - Help Desk
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Not enough data
Communication Channels
8.2
160
Not enough data
8.9
216
|
Verified
Not enough data
8.5
189
Not enough data
7.5
109
Not enough data
7.5
104
Not enough data
Platform
7.5
176
|
Verified
Not enough data
7.8
161
Not enough data
8.8
215
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
208
|
Verified
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
7.6
152
Not enough data
Channels
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Not enough data
Design
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Not enough data
Generative AI
7.1
107
Not enough data
7.1
105
Not enough data
Complaint ManagementHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
8.4
620
Not enough data
Productivity Tools
8.9
572
Not enough data
8.7
545
Not enough data
9.2
573
Not enough data
8.7
503
Not enough data
8.7
530
Not enough data
8.2
445
Not enough data
9.1
557
Not enough data
Analytics
8.0
431
Not enough data
8.3
462
Not enough data
8.8
500
Not enough data
Agentic AI - Shared Inbox
7.2
24
Not enough data
7.2
24
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
7.3
5
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.1
85
Calendar View
Not enough data
9.3
80
Not enough data
9.1
77
Shared Calendar
Not enough data
9.3
73
Not enough data
9.5
76
Accessibility
Not enough data
7.9
59
Not enough data
7.7
56
Integration
Not enough data
9.4
76
Not enough data
9.2
69
Not enough data
8.7
70
Notifications
Not enough data
8.9
69
Not enough data
7.1
59
Generative AI
Not enough data
5.7
37
Not enough data
5.9
37
Not enough data
5.7
38
Agentic AI - Calendar
Not enough data
8.3
5
7.8
410
Not enough data
Sorting & Filtering
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Not enough data
Integrations
6.8
286
Not enough data
9.3
395
Not enough data
7.1
281
Not enough data
Time Management
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Not enough data
Generative AI
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Not enough data
Agentic AI - Email Management
7.2
31
Not enough data
7.2
32
Not enough data
Not enough data
8.3
58
Integrations
Not enough data
6.4
36
Not enough data
7.6
40
Not enough data
8.3
41
Not enough data
8.8
43
Not enough data
6.3
35
Branding & Customizatio
Not enough data
9.0
46
Not enough data
9.1
47
Not enough data
7.7
37
Automatic Rules & Configurations
Not enough data
9.6
56
Not enough data
9.5
54
Not enough data
9.3
52
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.5
214
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
7.8
161
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.4
8
Not enough data
Generative AI
8.6
6
Not enough data
Self-Service Experience
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
Self-Service Platform
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Agentic AI - Customer Self-Service
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
9.0
5
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Not enough data
10.0
5
Meeting Prep - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Meeting Automation - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Insights - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Accessibility - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Google Workspace Project ManagementHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Agentic AI - Google Workspace Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Google Workspace Communication ToolsHide 1 FeatureShow 1 Feature
6.7
5
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Not enough data
Not enough data
Agentic AI - Productivity Bots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.9
17
Pre-Meeting Tools
Not enough data
7.9
13
Not enough data
9.5
16
Not enough data
7.1
14
Meeting Tools
Not enough data
5.0
11
Not enough data
5.2
11
Not enough data
6.7
11
Not enough data
6.0
10
Post-Meeting Tools
Not enough data
6.2
10
Not enough data
5.9
9
Not enough data
7.9
14
Agentic AI - Meeting Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Hiver
Hiver
Small-Business(50 or fewer emp.)
67.0%
Mid-Market(51-1000 emp.)
27.1%
Enterprise(> 1000 emp.)
5.9%
Reclaim.ai
Reclaim.ai
Small-Business(50 or fewer emp.)
77.6%
Mid-Market(51-1000 emp.)
16.8%
Enterprise(> 1000 emp.)
5.6%
Reviewers' Industry
Hiver
Hiver
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.4%
Accounting
4.9%
Financial Services
4.2%
Other
73.2%
Reclaim.ai
Reclaim.ai
Computer Software
16.0%
Information Technology and Services
9.6%
Marketing and Advertising
8.8%
Consulting
8.0%
Non-Profit Organization Management
8.0%
Other
49.6%
Alternatives
Hiver
Hiver Alternatives
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Front
Front
Add Front
Freshdesk
Freshdesk
Add Freshdesk
Help Scout
Help Scout
Add Help Scout
Reclaim.ai
Reclaim.ai Alternatives
Calendly
Calendly Sales
Add Calendly
Chili Piper
Chili Piper
Add Chili Piper
Microsoft Outlook
Outlook
Add Microsoft Outlook
Doodle
Doodle
Add Doodle
Discussions
Hiver
Hiver Discussions
What is the future development direction for Hiver?
1 Comment
Niraj Ranjan R.
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
Pratibha A.
PA
Hi Makisha, I am Pratibha from the Product team at Hiver. As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
Ross G.
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Reclaim.ai
Reclaim.ai Discussions
What is Reclaim.ai used for?
1 Comment
Eric B.
EB
Reclaim.ai is an AI-powered calendar assistant for Google Calendar and Outlook that automatically schedules tasks, habits, focus time, and meetings,...Read more
Monty the Mongoose crying
Reclaim.ai has no more discussions with answers