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Compare Google Workspace and Tidio 
Featured Products
At a Glance
Market Segments
Small-Business (46.2% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
$6.00 Per Month
Free Per Month
Google Workspace
Star Rating
(47,269)4.6 out of 5
Market Segments
Small-Business (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 Per Month
Browse all 3 pricing plansTidio
Star Rating
(1,855)4.7 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Google Workspace excels in reliability with a score of 9.1, while Tidio falls slightly behind at 8.6. Reviewers mention that Google Workspace's uptime and performance are consistently strong, making it a dependable choice for businesses.
- Reviewers mention that Tidio offers a free entry-level price, making it highly accessible for small businesses, compared to Google Workspace's starting price of $6.00. Users on G2 appreciate the cost-effectiveness of Tidio, especially for startups and smaller teams.
- Users say that Tidio shines in quality of support, scoring 9.2 compared to Google Workspace's 8.6. Reviewers highlight Tidio's responsive customer service and helpful resources, which enhance the user experience significantly.
- Reviewers mention that Google Workspace has a slight edge in ease of use with a score of 9.2, while Tidio scores 9.3. Users report that Google Workspace's interface is intuitive, but Tidio's chat features are particularly user-friendly, making it easy for teams to engage with customers.
- G2 users note that Google Workspace's data security is robust, scoring 9.0, while Tidio's security measures are rated at 8.6. Reviewers emphasize the importance of Google Workspace's compliance with industry standards, which is crucial for businesses handling sensitive information.
- Users report that Tidio outperforms Google Workspace in multi-step planning with a score of 7.9 compared to 7.2. Reviewers mention that Tidio's chatbot capabilities allow for more complex interactions, enhancing customer engagement through effective planning and execution.
Pricing
Entry-Level Pricing
Google Workspace
Business Starter
$6.00
Per Month
- Custom and secure business email
- 100 participant video meetings
- 30 GB storage per user
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Google Workspace
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
9.1
37,485
9.1
1,305
Ease of Use
9.3
37,703
9.3
1,323
Ease of Setup
9.2
9,637
9.2
1,063
Ease of Admin
9.1
8,191
9.2
947
Quality of Support
8.6
29,872
9.2
1,139
Has the product been a good partner in doing business?
9.0
7,516
9.2
897
Product Direction (% positive)
8.7
36,213
9.2
1,173
Features by Category
Ticket and Case Management
Not enough data
8.5
83
Not enough data
8.4
81
Not enough data
8.4
87
Not enough data
8.6
88
Not enough data
7.9
71
Not enough data
8.6
80
Not enough data
8.2
75
Not enough data
8.4
75
Generative AI
Not enough data
7.2
46
Not enough data
6.9
44
Agentic AI - Help Desk
Not enough data
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Communication Channels
Not enough data
8.7
80
Not enough data
8.7
78
Not enough data
9.2
87
Not enough data
8.0
73
Not enough data
7.2
68
Platform
Not enough data
8.8
104
Not enough data
8.9
718
|
Verified
Not enough data
9.0
109
Not enough data
8.7
110
Not enough data
8.2
94
Not enough data
8.8
107
File Management
9.2
7986
Not enough data
9.1
8042
Not enough data
9.0
8128
Not enough data
8.9
8172
Not enough data
9.0
7767
Not enough data
Agentic AI - Cloud Content Collaboration
7.5
120
Not enough data
7.8
120
Not enough data
7.9
118
Not enough data
Collaboration
9.0
7557
Not enough data
9.4
8350
Not enough data
9.2
7869
Not enough data
8.8
6841
Not enough data
Administration
9.1
6018
Not enough data
8.9
5846
Not enough data
9.1
5804
Not enough data
8.4
6287
Not enough data
8.7
5288
Not enough data
9.1
6404
Not enough data
Platform
9.3
2135
Not enough data
8.8
1736
Not enough data
8.8
1661
Not enough data
8.8
1501
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
85
Not enough data
8.3
87
Not enough data
9.2
86
Not enough data
8.8
84
Channels
Not enough data
8.2
83
Not enough data
9.0
83
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
81
Not enough data
8.8
81
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Business Instant Messaging
8.8
2101
Not enough data
8.8
2231
Not enough data
8.7
2049
Not enough data
Business Instant Messaging
9.0
2191
Not enough data
9.0
2228
Not enough data
Business Instant Messaging
9.0
2272
Not enough data
9.1
2341
Not enough data
8.7
1889
Not enough data
Generative AI - Business Instant Messaging
8.3
258
Not enough data
AI - Business Instant Messaging
8.2
252
Not enough data
8.3
251
Not enough data
8.2
250
Not enough data
8.3
249
Not enough data
Agentic AI - Business Instant Messaging
8.3
139
Not enough data
8.3
138
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Presenter Tools
8.9
2810
Not enough data
8.4
2416
Not enough data
8.3
2298
Not enough data
8.7
2710
Not enough data
Conferencing Options
9.0
3072
Not enough data
9.0
3134
Not enough data
9.1
3233
Not enough data
Application Tools
8.7
2478
Not enough data
8.5
2555
Not enough data
9.1
2852
Not enough data
Agentic AI - Screen Sharing
8.3
204
Not enough data
Channels
Not enough data
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Design
Not enough data
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Platform Basics
8.7
1815
Not enough data
8.8
1811
Not enough data
9.5
1840
Not enough data
Platform Content
8.6
1702
Not enough data
8.1
1704
Not enough data
8.3
1637
Not enough data
9.4
1808
Not enough data
Platform Additional Functionality
8.7
1603
Not enough data
9.2
1703
Not enough data
9.4
1741
Not enough data
Generative AI
8.5
545
Not enough data
8.1
535
Not enough data
7.6
530
Not enough data
8.4
538
Not enough data
7.3
522
Not enough data
8.1
530
Not enough data
7.8
527
Not enough data
Calculating
8.9
1854
Not enough data
8.9
1748
Not enough data
Insights
8.7
1727
Not enough data
8.9
1789
Not enough data
Editing
8.5
1731
Not enough data
9.4
1876
Not enough data
8.9
1785
Not enough data
Functionality
8.7
1587
Not enough data
9.2
1797
Not enough data
9.1
1811
Not enough data
9.5
1901
Not enough data
Applications
9.3
1370
Not enough data
9.1
1284
Not enough data
8.4
1225
Not enough data
Collaboration
9.3
1354
Not enough data
8.9
1204
Not enough data
9.3
1324
Not enough data
Management
9.2
1303
Not enough data
9.1
1253
Not enough data
9.5
1308
Not enough data
Agentic AI - Office Suites
7.9
383
Not enough data
8.1
383
Not enough data
Collaboration Tools
9.0
5938
Not enough data
9.1
4190
Not enough data
8.3
3652
Not enough data
9.0
4238
Not enough data
8.9
3973
Not enough data
Meeting Coordination
9.1
5800
Not enough data
8.5
5177
Not enough data
8.8
5468
Not enough data
9.2
4178
Not enough data
Software Type
9.1
5757
Not enough data
9.2
4247
Not enough data
8.9
3821
Not enough data
Agentic AI - Video Conferencing
8.1
374
Not enough data
7.9
377
Not enough data
8.2
373
Not enough data
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
495
Not enough data
8.8
487
Not enough data
8.8
486
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
506
Not enough data
8.8
456
Not enough data
8.7
456
Not enough data
8.7
452
Not enough data
8.3
352
Not enough data
8.7
404
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Survey Management
9.0
1015
Not enough data
9.0
1038
Not enough data
8.4
994
Not enough data
8.9
1012
Not enough data
Survey Customization
8.5
865
Not enough data
8.4
915
Not enough data
8.6
912
Not enough data
8.4
756
Not enough data
Survey Insights
8.8
995
Not enough data
8.4
762
Not enough data
9.0
971
Not enough data
9.0
967
Not enough data
Agentic AI - Survey
8.2
80
Not enough data
8.0
79
Not enough data
8.2
79
Not enough data
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
115
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Calendar View
9.2
1452
Not enough data
9.2
1419
Not enough data
Shared Calendar
9.3
1465
Not enough data
9.1
1423
Not enough data
Accessibility
8.8
1240
Not enough data
8.6
1294
Not enough data
Integration
9.0
1358
Not enough data
8.9
1336
Not enough data
8.9
1347
Not enough data
Notifications
9.0
1385
Not enough data
8.7
1242
Not enough data
Generative AI
7.8
756
Not enough data
8.1
759
Not enough data
8.0
755
Not enough data
Agentic AI - Calendar
8.1
303
Not enough data
Design
8.7
1401
Not enough data
8.5
1412
Not enough data
8.5
1405
Not enough data
Collaboration
9.4
1511
Not enough data
9.3
1486
Not enough data
File Types
9.2
1497
Not enough data
9.0
1468
Not enough data
8.7
1226
Not enough data
Edit & Revise
9.1
1479
Not enough data
8.9
1430
Not enough data
9.2
1501
Not enough data
Integrate & Embed
9.3
1444
Not enough data
8.9
1298
Not enough data
9.1
1374
Not enough data
Operating System
9.1
1344
Not enough data
9.0
1323
Not enough data
8.2
1080
Not enough data
Generative AI
8.4
748
Not enough data
8.5
735
Not enough data
7.8
728
Not enough data
8.2
729
Not enough data
8.1
723
Not enough data
Agentic AI - Document Creation
7.8
297
Not enough data
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.3
21
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
8.4
829
Not enough data
8.4
824
Not enough data
8.1
820
Not enough data
8.0
322
Not enough data
8.4
321
Not enough data
7.8
316
Not enough data
Generative AI
Not enough data
7.8
85
Not enough data
7.4
79
Not enough data
7.2
80
Communication
Not enough data
9.3
749
|
Verified
Not enough data
9.1
752
|
Verified
Not enough data
8.5
540
Not enough data
9.1
649
|
Verified
Not enough data
8.5
482
|
Verified
Internal Use
Not enough data
8.9
718
|
Verified
Not enough data
9.0
616
|
Verified
Not enough data
8.8
613
|
Verified
Not enough data
8.6
583
|
Verified
Not enough data
8.8
568
|
Verified
Not enough data
8.7
593
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.7
90
Not enough data
8.8
81
Not enough data
8.7
26
Not enough data
8.8
87
Not enough data
8.9
88
Self-Service Platform
Not enough data
8.7
90
Not enough data
9.0
94
Not enough data
8.8
88
Not enough data
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
46
Not enough data
8.5(won by default)
48
Not enough data
8.4(won by default)
43
Channels
Not enough data
8.9(won by default)
49
Not enough data
8.9(won by default)
50
Not enough data
9.4(won by default)
51
Not enough data
8.1(won by default)
43
Not enough data
8.6(won by default)
43
Insight
Not enough data
8.5(won by default)
42
Not enough data
8.3(won by default)
46
Not enough data
9.1(won by default)
51
Not enough data
9.2(won by default)
41
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Agentic AI - Note-Taking Software
7.9
77
Not enough data
Customizations
8.4
425
Not enough data
8.8
427
Not enough data
8.4
393
Not enough data
8.5
403
Not enough data
Growth
8.4
335
Not enough data
8.5
361
Not enough data
8.5
337
Not enough data
8.1
319
Not enough data
8.6
343
Not enough data
Content
8.9
388
Not enough data
8.8
401
Not enough data
8.7
397
Not enough data
8.4
142
Not enough data
Support
8.4
149
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
42
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.7
42
Automation
Not enough data
8.6
45
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Google Workspace and Tidio share no categories
Unique Categories
Google Workspace is categorized as Business Instant Messaging, Screen Sharing, Note-Taking Software, Spreadsheets, Website Builder, Presentation, Document Creation, Cloud Content Collaboration, Office Suites, Calendar, Email, Survey, and Video Conferencing
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Chatbots, Live Chat, Help Desk, Conversational Marketing, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Google Workspace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.2%
Education Management
8.4%
Computer Software
7.8%
Marketing and Advertising
6.7%
Higher Education
5.1%
Other
62.9%
Retail
8.2%
Marketing and Advertising
7.3%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.9%
Alternatives
Discussions
Is there a way to see everyone all at once on the screen?
21 Comments
JB
Yes. On the bottom right, you'll see "Present your screen" and next to it "..." Those 3 dots give you access to screen settings. You can change to tile mode,...Read more
Is that possible to see the files from multiple Google accounts simultaneously?
17 Comments
JD
Yes. When a Google Drive document is shared to your Gmail, you can save it to your Drive. When you open the document, it will open in a separate tab. You...Read more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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