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At a Glance
Market Segments
Mid-Market (56.7% of reviews)
Mid-Market (46.5% of reviews)
Entry-Level Pricing
Free 1 Per User Per Month
No pricing available
FlashIntel
Star Rating
(664)4.6 out of 5
Market Segments
Mid-Market (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 Per User Per Month
Browse all 2 pricing plansGenesys Cloud CX
Star Rating
(1,488)4.4 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Genesys Cloud CX excels in its Omnichannel capabilities, providing seamless integration across various communication channels, while FlashRev shines with its Social Media integration, allowing for effective engagement on platforms like Facebook and Twitter.
- Reviewers mention that Genesys Cloud CX has a robust Quality Assurance feature set, including Evaluation and Calibration, which helps maintain high service standards, whereas FlashRev's AI Text Generation is noted for its advanced capabilities, enhancing customer interactions.
- G2 users highlight that FlashRev offers superior Lead Generation tools, particularly its Lead Builder and CRM Integration, which streamline the process of capturing and managing leads, while Genesys Cloud CX is praised for its Call Routing efficiency, ensuring calls are directed to the right agents quickly.
- Users on G2 report that Genesys Cloud CX provides excellent Workforce Management features, such as Agent Availability and Shift Scheduling, which help optimize staffing, while FlashRev's Automation capabilities, particularly in Customer Interaction Automation, are seen as a game-changer for reducing manual tasks.
- Reviewers say that Genesys Cloud CX's Data Security measures, including Data Masking, are highly rated, ensuring sensitive information is protected, whereas FlashRev's Analytics features, particularly Open Rates and Link Activity, provide valuable insights into campaign performance.
- Users report that FlashRev's Customization options, especially in Email Scheduling and Templates, allow for a tailored user experience, while Genesys Cloud CX is recognized for its Real-Time Assistance capabilities, which enhance agent support during customer interactions.
Pricing
Entry-Level Pricing
FlashIntel
Free
Free
1 Per User Per Month
Try FlashIntel and experience the One Stop GTM Solution
- 5 Credits Per Month
- 10 People Search
- 10 Companies Search
Genesys Cloud CX
No pricing availableFree Trial
FlashIntel
Free Trial is available
Genesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
9.4
561
8.6
1,036
Ease of Use
9.6
557
8.9
1,069
Ease of Setup
9.2
111
8.4
633
Ease of Admin
9.2
65
8.4
585
Quality of Support
9.4
587
8.2
993
Has the product been a good partner in doing business?
9.3
64
8.5
579
Product Direction (% positive)
9.9
599
8.7
938
Features by Category
Data Availability
9.0
129
Not enough data
9.0
129
Not enough data
9.1
124
Not enough data
Not enough data
Not enough data
Data Accuracy
8.6
108
Not enough data
8.9
109
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
89
Not enough data
9.4
100
Not enough data
9.3
110
Not enough data
7.8
109
Not enough data
8.2
94
Not enough data
9.0
111
Not enough data
Features
9.1
100
Not enough data
9.4
106
Not enough data
9.0
108
Not enough data
9.1
109
Not enough data
9.1
88
Not enough data
7.5
85
Not enough data
8.2
88
Not enough data
7.8
109
Not enough data
9.1
89
Not enough data
Messenger
Not enough data
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Channels
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Customers
Not enough data
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
72
Not enough data
7.1
74
Not enough data
8.5
71
Not enough data
7.7
70
Not enough data
Organization
7.2
68
Not enough data
8.7
65
Not enough data
8.7
68
Not enough data
Performance Analysis
8.9
83
Not enough data
8.8
84
Not enough data
Sales Analysis
6.8
85
Not enough data
7.0
86
Not enough data
Generative AI
9.2
68
Not enough data
9.2
68
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Diagnosis
8.8
102
Not enough data
9.0
86
Not enough data
9.0
76
Not enough data
9.4
77
Not enough data
Tracking
9.2
100
Not enough data
8.5
70
Not enough data
9.1
102
Not enough data
9.1
96
Not enough data
7.4
73
Not enough data
Reporting
9.2
104
Not enough data
9.1
117
Not enough data
8.7
112
Not enough data
8.6
85
Not enough data
Agentic AI - Email Deliverability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.7
104
Not enough data
9.5
133
Not enough data
9.3
123
Not enough data
9.3
120
Not enough data
9.2
127
Not enough data
8.0
94
Not enough data
8.5
99
Not enough data
Repeatability and Reportability
8.9
103
Not enough data
9.0
124
Not enough data
9.0
124
Not enough data
9.1
112
Not enough data
7.6
89
Not enough data
AI and Automation
8.2
127
Not enough data
7.9
127
Not enough data
8.0
108
Not enough data
8.9
98
Not enough data
8.8
100
Not enough data
Generative AI
9.4
79
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
9.5
159
8.9
143
9.6
157
8.9
127
Not enough data
9.2
6
Agent Tools
6.7
126
8.6
123
8.3
149
8.6
136
9.7
150
9.2
160
Automation
9.0
118
8.6
120
6.7
142
9.2
145
6.3
115
8.7
107
Agentic AI - Auto Dialer
Not enough data
9.2
6
Not enough data
8.6
6
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Quality Assurance
Not enough data
8.7
157
Not enough data
8.6
148
Not enough data
7.7
159
Engagement
Not enough data
8.5
138
Not enough data
8.2
158
Not enough data
8.2
146
Performance
Not enough data
8.5
153
Not enough data
8.9
151
Generative AI
Not enough data
7.1
33
Not enough data
7.5
33
Channels
Not enough data
9.1
342
|
Verified
Not enough data
8.2
202
Not enough data
8.6
234
|
Verified
Not enough data
8.3
202
|
Verified
Not enough data
8.3
233
|
Verified
Generative AI
Not enough data
7.8
68
Functions
Not enough data
8.8
391
|
Verified
Not enough data
8.8
399
|
Verified
Not enough data
8.8
337
|
Verified
Not enough data
8.3
232
|
Verified
Not enough data
8.5
242
|
Verified
Not enough data
9.1
313
|
Verified
Not enough data
8.8
300
|
Verified
Not enough data
8.6
241
Agentic AI - Contact Center
Not enough data
6.7
10
Not enough data
7.8
10
Not enough data
7.1
11
Not enough data
6.7
10
Administrative
Not enough data
8.3
354
|
Verified
Not enough data
8.8
394
|
Verified
Not enough data
7.5
429
|
Verified
Not enough data
8.8
284
|
Verified
Not enough data
8.4
256
Responses
Not enough data
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Automation - AI Agents
Not enough data
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Platform
Not enough data
8.8
35
Not enough data
9.2
35
Not enough data
9.1
33
Autonomy - AI Agents
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Lead Intelligence
8.9
114
Not enough data
9.1
119
Not enough data
9.1
119
Not enough data
9.0
115
Not enough data
9.4
119
Not enough data
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Responses
Not enough data
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Platform
Not enough data
8.9
56
Not enough data
8.9
59
Not enough data
9.0
56
Not enough data
8.5
59
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Generative AI
Not enough data
8.6
29
Not enough data
8.6
29
Lead Monitoring
9.3
92
Not enough data
9.3
93
Not enough data
8.9
85
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
7.9
81
Not enough data
8.6
77
Not enough data
8.5
79
Not enough data
9.3
83
Not enough data
Analytics
8.9
90
Not enough data
7.3
90
Not enough data
Customization
6.9
75
Not enough data
7.6
79
Not enough data
9.2
82
Not enough data
9.5
81
Not enough data
Workforce Management
Not enough data
8.7
171
Not enough data
8.6
161
Not enough data
8.5
152
Not enough data
8.2
150
Not enough data
8.0
118
Administration
Not enough data
8.1
144
Not enough data
8.5
163
Not enough data
8.4
170
Not enough data
7.9
143
Not enough data
8.5
152
Administration
Not enough data
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Security
Not enough data
9.3
24
Not enough data
9.4
23
Messaging Channels
Not enough data
9.0
30
Not enough data
9.1
31
Not enough data
9.2
33
Not enough data
9.0
32
Administration
Not enough data
9.0
34
Not enough data
8.9
32
Not enough data
8.6
32
Not enough data
9.0
35
Platform
Not enough data
8.7
146
Not enough data
7.8
131
Not enough data
8.8
165
Not enough data
9.2
167
Not enough data
8.8
162
Not enough data
9.2
160
Not enough data
9.1
162
Generative AI
Not enough data
7.6
60
Workforce Management
Not enough data
8.9
153
Not enough data
8.8
150
Call Center Infrastructure (CCI)
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Administrative
Not enough data
9.0
159
Not enough data
8.2
160
Customer Support
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Automation
Not enough data
8.7
33
Not enough data
8.6
37
Not enough data
9.0
35
Artificial Intelligence
Not enough data
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Generative AI
9.5
57
Not enough data
9.7
54
Not enough data
Agentic AI - Email Verification
Not enough data
Not enough data
Generative AI
Not enough data
7.8
28
Not enough data
7.6
28
Not enough data
8.2
28
Communication
Not enough data
8.6
172
|
Verified
Not enough data
8.4
175
|
Verified
Not enough data
8.4
130
Not enough data
8.5
142
Not enough data
8.4
97
Internal Use
Not enough data
8.4
174
|
Verified
Not enough data
8.6
167
|
Verified
Not enough data
8.4
128
|
Verified
Not enough data
8.4
144
|
Verified
Not enough data
8.2
137
|
Verified
Not enough data
8.4
137
|
Verified
Generative AI
Not enough data
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Process
Not enough data
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Channels
Not enough data
9.1(won by default)
32
Not enough data
8.9(won by default)
33
Not enough data
8.7(won by default)
34
Not enough data
9.7(won by default)
36
Not enough data
9.1(won by default)
33
Insight
Not enough data
9.3(won by default)
30
Not enough data
9.0(won by default)
35
Not enough data
8.9(won by default)
33
Not enough data
9.3(won by default)
30
Generative AI
Not enough data
7.5
27
Platform Basics - VoIP Providers
Not enough data
8.5
8
Not enough data
8.5
9
Not enough data
6.7
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
7.9
7
Basic Communication
Not enough data
9.6
64
Not enough data
7.6
45
Not enough data
8.4
52
Not enough data
8.3
46
Not enough data
8.8
53
Not enough data
8.7
54
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
8.1
54
Not enough data
7.9
47
Not enough data
7.8
48
Advanced Features
Not enough data
8.9
60
Not enough data
8.6
53
Not enough data
9.1
61
Voice Recognition - AI Voice Assistants
Not enough data
8.5
8
Speech Synthesis - AI Voice Assistants
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Security and privacy - AI Voice Assistants
Not enough data
8.8
8
Compatibility - AI Voice Assistants
Not enough data
8.8
8
Agentic AI - Lead Mining
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.0
79
Not enough data
9.2
56
Not enough data
9.2
55
Not enough data
Customizations
9.4
98
Not enough data
9.5
98
Not enough data
8.1
78
Not enough data
9.4
87
Not enough data
9.3
83
Not enough data
Generative AI
9.3
47
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.2
10
Not enough data
6.2
10
Calling
9.2
77
9.4
60
8.7
55
8.6
54
8.9
60
8.8
59
9.2
71
8.8
59
Not enough data
8.7
10
Contacts
8.4
58
8.6
57
8.8
57
8.5
56
9.1
64
8.4
54
Insights
9.1
57
8.5
55
8.7
62
8.9
57
9.2
82
8.5
57
9.3
82
8.1
52
8.7
53
8.1
51
Not enough data
8.1
9
Agentic AI - Marketing Account Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
8.8
44
Not enough data
9.0
48
Not enough data
9.0
51
Not enough data
Lead Management
9.2
50
Not enough data
8.6
43
Not enough data
8.9
45
Not enough data
Marketing Campaigns
9.0
39
Not enough data
8.1
40
Not enough data
8.2
38
Not enough data
8.1
36
Not enough data
9.0
38
Not enough data
Data Availability - Marketing Account Intelligence
Not enough data
Not enough data
Data Accuracy - Marketing Account Intelligence
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.9
42
Not enough data
9.2
46
|
Verified
Not enough data
9.1
51
|
Verified
Features
Not enough data
8.6
38
Not enough data
8.0
32
Not enough data
8.2
34
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.2
20
Not enough data
6.7
20
Not enough data
7.1
20
Not enough data
7.0
19
Not enough data
7.6
19
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
18
Not enough data
7.6
19
Not enough data
8.1
19
Not enough data
7.7
19
Automation
Not enough data
8.2
20
Not enough data
8.2
19
Not enough data
7.5
19
Autonomy
Not enough data
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FlashIntel and Genesys Cloud CX are categorized as Auto Dialer and Outbound Call Tracking
Unique Categories
FlashIntel is categorized as Sales Engagement, Email Deliverability, AI Sales Assistant, Marketing Account Intelligence, Lead Mining, Lead Intelligence, Lead Capture, Email Tracking, Sales Intelligence, and Email Verification
Genesys Cloud CX is categorized as AI Voice Assistants, Genesys AppFoundry Marketplace, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Conversational Marketing, Social Customer Service, Live Chat, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Proactive Notification, AI Customer Support Agents, AI Agents For Business Operations, Chatbots, Customer Service Automation, and Co-Browsing
Reviews
Reviewers' Company Size
FlashIntel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.6%
Computer Software
9.1%
Oil & Energy
6.5%
Automotive
6.2%
Marketing and Advertising
5.1%
Other
59.5%
Information Technology and Services
10.8%
Financial Services
10.4%
Telecommunications
5.7%
Consumer Services
5.1%
Insurance
4.6%
Other
63.4%
Alternatives
Discussions
FlashIntel has no discussions with answers
Anyone integrated PureCloud with custom CRM?
5 Comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
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