Compare Fin by Intercom and JustCall 
At a Glance
Market Segments
Small-Business (58.4% of reviews)
Small-Business (61.2% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
$29.00 2 - User/Month (Billed Annually)
Fin by Intercom
Star Rating
(3,833)4.5 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansJustCall
Star Rating
(2,376)4.3 out of 5
Market Segments
Small-Business (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it effective in handling queries without feeling like they're just chatting with a bot, which enhances the overall customer experience.
- Users say JustCall stands out for its powerful dialing capabilities, particularly for cold calling. Reviewers highlight its parallel dialing feature, which significantly improves connectivity rates, making it a preferred choice for sales teams looking to maximize outreach efficiency.
- According to verified reviews, Fin by Intercom has a higher overall satisfaction score, reflecting its ability to meet user needs effectively. Users mention that it does the job well, unlike some other AI chatbots that may provide vague answers or fail to assist adequately.
- Reviewers mention that JustCall's setup process is straightforward, making it easy for teams to get started quickly. This ease of implementation is a significant advantage for businesses looking to adopt new tools without extensive training or onboarding.
- G2 reviewers highlight that Fin by Intercom offers a more robust support experience, with users rating its quality of support higher than JustCall's. This is crucial for businesses that rely on timely assistance to resolve issues and maintain smooth operations.
- Users appreciate JustCall's collaborative features, allowing multiple team members to access the same account and continue conversations seamlessly. This functionality is particularly beneficial for teams that need to work together on customer interactions, enhancing communication and efficiency.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Free Trial
Fin by Intercom
Free Trial is available
JustCall
Free Trial is available
Ratings
Meets Requirements
8.7
2,883
8.6
2,146
Ease of Use
8.9
2,914
8.8
2,194
Ease of Setup
8.4
1,514
8.7
1,920
Ease of Admin
8.6
1,342
8.6
732
Quality of Support
8.6
2,779
8.3
1,988
Has the product been a good partner in doing business?
8.8
1,338
8.6
731
Product Direction (% positive)
8.8
2,735
8.7
2,137
Features by Category
Ticket and Case Management
8.6
1103
|
Verified
8.1
150
8.8
1123
|
Verified
8.0
150
8.7
1101
|
Verified
7.9
145
8.6
1152
|
Verified
7.6
146
8.3
681
|
Verified
7.5
135
8.8
1138
|
Verified
8.0
140
8.8
1063
|
Verified
7.6
133
8.6
964
|
Verified
8.0
143
Generative AI
8.3
249
7.5
105
8.2
250
7.7
36
Agentic AI - Help Desk
7.8
62
7.5
10
8.3
62
6.2
10
7.9
62
7.3
10
Communication Channels
8.8
894
|
Verified
7.7
135
8.8
1093
|
Verified
7.7
132
9.4
1269
|
Verified
7.9
142
8.3
812
7.2
129
7.6
523
8.5
141
Platform
8.1
722
|
Verified
7.9
145
8.2
1270
|
Verified
7.8
286
8.7
826
|
Verified
8.4
149
8.7
791
|
Verified
8.3
150
8.1
1018
|
Verified
8.1
148
8.2
1019
|
Verified
8.4
148
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
54
Not enough data
7.9
56
Organization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance Analysis
Not enough data
7.8
55
Not enough data
8.0
56
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.3
56
Not enough data
Feature Not Available
Agentic AI - AI Sales Assistant
Not enough data
7.5
12
Not enough data
7.0
11
Not enough data
6.5
10
Not enough data
7.9
13
Not enough data
7.4
12
Not enough data
7.1
13
Not enough data
8.2
11
Dialing Options
Not enough data
8.4
576
Not enough data
8.5
572
|
Verified
Not enough data
8.5
9
Agent Tools
Not enough data
7.9
540
|
Verified
Not enough data
8.1
560
|
Verified
Not enough data
9.0
580
|
Verified
Automation
Not enough data
8.1
544
|
Verified
Not enough data
8.1
541
|
Verified
Not enough data
8.0
544
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.6
11
Not enough data
8.8
14
AI Capabilities - Auto Dialer
Not enough data
8.1
9
Not enough data
9.4
8
Not enough data
9.4
8
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Call Analytics
Not enough data
8.7
54
Not enough data
7.9
53
Not enough data
8.0
52
Not enough data
8.1
53
Artificial Intelligence - Conversation Intelligence
Not enough data
8.1
53
Not enough data
8.2
53
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
8.1
6
Text Messaging
Not enough data
8.4
321
Not enough data
8.7
335
Not enough data
8.4
327
Not enough data
8.0
311
Not enough data
7.2
302
Not enough data
8.0
319
Not enough data
8.1
314
Not enough data
8.3
320
SMS Platform
Not enough data
8.0
312
Not enough data
8.2
318
Not enough data
7.2
309
Not enough data
7.1
307
Not enough data
7.2
295
Not enough data
8.1
306
Agentic AI - SMS Marketing
Not enough data
8.2
11
Not enough data
8.5
12
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Channels
8.8
229
8.0
351
8.3
218
7.8
351
Feature Not Available
6.9
352
Design
Feature Not Available
7.8
352
Feature Not Available
7.3
358
8.7
230
8.1
365
8.7
222
8.1
358
8.6
215
8.3
352
Generative AI
Feature Not Available
7.4
139
8.3
86
Feature Not Available
Quality Assurance
Not enough data
8.0
67
Not enough data
7.9
62
Not enough data
8.0
60
Engagement
Not enough data
8.0
65
Not enough data
8.1
68
Not enough data
7.5
63
Performance
Not enough data
8.7
66
Not enough data
8.6
63
Generative AI
Not enough data
7.5
63
Not enough data
7.7
60
Channels
Not enough data
8.7
503
|
Verified
Not enough data
7.4
454
Not enough data
7.6
436
Not enough data
8.4
493
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
8.1
493
|
Verified
Not enough data
8.1
478
|
Verified
Not enough data
8.0
485
|
Verified
Not enough data
7.9
415
Not enough data
8.0
450
|
Verified
Not enough data
8.2
463
|
Verified
Not enough data
8.0
446
|
Verified
Not enough data
8.0
445
|
Verified
Agentic AI - Contact Center
Not enough data
7.2
6
Not enough data
8.6
7
Not enough data
7.2
6
Not enough data
7.5
6
Administrative
Not enough data
8.3
483
|
Verified
Not enough data
8.4
484
|
Verified
Not enough data
8.4
520
|
Verified
Not enough data
8.7
459
|
Verified
Not enough data
7.9
463
Responses
9.1
84
7.8
33
9.0
86
8.0
32
9.0
84
8.4
32
Automation - AI Agents
7.7
61
Feature Not Available
8.7
63
7.5
31
Feature Not Available
7.2
30
8.1
63
Feature Not Available
8.7
63
7.6
31
Platform
9.1
81
7.9
32
8.8
82
8.3
33
9.1
83
7.9
33
Autonomy - AI Agents
8.5
65
7.6
30
8.6
65
Feature Not Available
8.4
64
7.5
32
8.7
67
7.7
31
Generative AI
Feature Not Available
7.6
31
8.8
50
7.3
32
Responses
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Not enough data
Platform
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
143
Not enough data
Workforce Management
Not enough data
8.4
87
Not enough data
8.0
84
Not enough data
7.8
88
Not enough data
7.6
83
Not enough data
8.3
91
Administration
Not enough data
7.9
84
Not enough data
8.1
86
Not enough data
8.4
88
Not enough data
7.6
78
Not enough data
7.9
89
Conversational Platform
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
156
Not enough data
Platform
Not enough data
7.4
282
Not enough data
8.2
287
Not enough data
7.9
291
Not enough data
8.3
295
Not enough data
8.1
289
Not enough data
7.8
282
Not enough data
8.1
284
Generative AI
Not enough data
6.9
99
Workforce Management
Not enough data
8.5
284
Not enough data
8.4
285
Call Center Infrastructure (CCI)
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.9
8
Administrative
Not enough data
8.8
292
Not enough data
8.4
290
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
205
Not enough data
Generative AI
8.3
297
7.5
35
8.3
295
7.7
36
Feature Not Available
7.6
35
Communication
9.2
1443
|
Verified
8.0
200
8.9
1451
|
Verified
8.2
203
8.7
1192
|
Verified
7.7
191
9.1
1358
|
Verified
8.1
191
8.2
595
7.5
193
Internal Use
8.2
1270
|
Verified
7.8
286
8.7
1095
|
Verified
8.0
198
8.2
1043
|
Verified
7.9
193
8.7
1251
|
Verified
7.9
190
8.9
1321
|
Verified
8.2
195
8.6
1289
|
Verified
8.2
196
Generative AI
8.2
94
7.2
36
Self-Service Experience
9.0
657
8.2
165
8.9
653
7.9
170
Feature Not Available
Feature Not Available
8.2
491
Feature Not Available
8.4
536
8.3
165
Self-Service Platform
8.7
532
7.9
167
8.8
540
8.1
166
8.4
482
7.4
165
8.6
524
8.5
166
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Not enough data
8.2
55
Generative AI
Feature Not Available
7.2
72
7.4
17
7.3
73
Generative AI
Not enough data
7.3
127
Not enough data
7.4
126
Not enough data
Feature Not Available
Monitoring
Not enough data
8.4
136
Not enough data
8.0
135
Not enough data
Feature Not Available
Not enough data
7.6
129
Not enough data
7.3
127
Logging
Not enough data
8.8
144
Not enough data
7.5
127
Not enough data
6.7
130
Not enough data
7.3
132
Feedback
Not enough data
8.3
136
Not enough data
8.0
131
Productivity - Employee Monitoring
Not enough data
8.1
59
Not enough data
8.4
59
Not enough data
7.9
58
Not enough data
7.6
58
Basic Communication - Cloud PBX
Not enough data
8.5
42
Not enough data
8.6
43
Not enough data
8.6
39
Not enough data
8.5
39
Not enough data
8.6
42
Not enough data
8.7
39
Advanced Features - Cloud PBX
Not enough data
8.5
38
Not enough data
8.5
40
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - VoIP Providers
Not enough data
7.8
9
Not enough data
7.8
10
Not enough data
7.8
9
Not enough data
7.7
10
Not enough data
6.7
7
Not enough data
6.4
7
Basic Communication
Not enough data
9.0
318
|
Verified
Not enough data
5.9
262
Not enough data
7.7
279
Not enough data
Feature Not Available
Not enough data
7.0
270
|
Verified
Not enough data
7.6
268
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.0
5
Not enough data
6.3
5
Access
Not enough data
7.8
269
|
Verified
Not enough data
8.2
293
Not enough data
8.1
286
Advanced Features
Not enough data
7.1
267
Not enough data
7.0
254
|
Verified
Not enough data
8.8
304
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
7.6
24
Not enough data
7.5
23
Calling
Not enough data
9.0
654
Not enough data
8.1
589
Not enough data
8.6
622
Not enough data
8.7
624
Not enough data
7.7
25
Contacts
Not enough data
8.2
605
Not enough data
8.0
590
Not enough data
7.9
586
Insights
Not enough data
8.4
619
Not enough data
8.2
613
Not enough data
8.0
587
Not enough data
7.1
547
Not enough data
7.3
540
Not enough data
7.8
25
Agentic AI - Audio Conferencing
Not enough data
8.1
6
Not enough data
7.8
6
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
193
8.1
22
7.9
200
7.8
24
7.8
167
7.9
21
8.5
192
7.5
23
8.0
161
7.8
25
Customer Interaction Automation - AI Customer Support Agents
7.5
158
7.9
23
7.9
160
7.8
23
7.9
173
8.3
24
8.5
192
8.3
30
Automation
8.4
195
8.6
33
8.0
163
8.0
23
7.2
156
8.7
24
Autonomy
7.6
162
7.9
21
7.7
163
8.3
23
7.2
161
8.4
24
7.7
166
8.2
23
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and JustCall are categorized as AI Customer Support Agents, Digital Customer Service Platforms, AI Agents For Business Operations, Customer Communications Management, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, Shared Inbox, Conversational Support, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, and Conversational Interface Agents
JustCall is categorized as Cloud PBX Platforms, Contact Center Quality Assurance, SMS Marketing, Speech Analytics, Conversation Intelligence, AI Sales Assistant, Auto Dialer, Audio Conferencing, Outbound Call Tracking, VoIP Providers, Employee Monitoring, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and AI Voice Assistants
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Computer Software
10.3%
Financial Services
6.4%
Real Estate
6.0%
Information Technology and Services
5.7%
Marketing and Advertising
5.3%
Other
66.3%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
How do I change notification sound? Can I integrate with Google translate?
2 Comments
CH
You can use the lang feature. It is easier to use.Read more
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
What is the reason you can not copy and paste in the texting portion?
2 Comments
HD
use the control - C for copy and control - V for paste that is what I do!Read more
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