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Compare Close and Dialpad Connect 
Featured Products
At a Glance
Market Segments
Small-Business (79.1% of reviews)
Small-Business (57.9% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$25 Per user, per month invoiced annually
Close
Star Rating
(1,966)4.7 out of 5
Market Segments
Small-Business (79.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansDialpad Connect
Star Rating
(3,947)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansClose vs Dialpad Connect
When assessing the two solutions, reviewers found Close easier to use and administer. Reviewers also felt that Close was easier to do business with overall. However, reviewers felt that the products are equally easy to set up.
- Reviewers felt that Close meets the needs of their business better than Dialpad Connect.
- When comparing quality of ongoing product support, reviewers felt that Close is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Close over Dialpad Connect.
Pricing
Entry-Level Pricing
Close
Solo
Starting at $9.00
1 User Per Month
Perfect for individuals organizing leads, managing pipelines, and keeping all sales communication in one place.
- Only 1 user allowed
- Up to 10,000 Leads
- Built-in email, calling, & SMS
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
Close
Free Trial is available
Dialpad Connect
Free Trial is available
Ratings
Meets Requirements
9.1
1,729
8.9
3,196
Ease of Use
9.2
1,769
9.1
3,216
Ease of Setup
9.0
1,106
9.0
1,201
Ease of Admin
9.0
564
8.9
1,111
Quality of Support
9.3
1,547
8.5
2,485
Has the product been a good partner in doing business?
9.3
558
8.9
1,035
Product Direction (% positive)
9.5
1,741
8.2
3,051
Features by Category
Sales Force Automation
9.0
1349
|
Verified
Not enough data
Feature Not Available
Not enough data
9.0
1356
|
Verified
Not enough data
9.0
1381
|
Verified
Not enough data
8.3
1165
Not enough data
9.1
1305
|
Verified
Not enough data
8.4
1122
Not enough data
8.3
1130
Not enough data
8.4
1161
Not enough data
Marketing Automation
8.7
1258
Not enough data
8.5
1217
Not enough data
9.2
1333
Not enough data
8.2
1132
Not enough data
Customer Support
8.7
1215
|
Verified
Not enough data
8.7
1226
|
Verified
Not enough data
8.7
1260
|
Verified
Not enough data
8.7
1249
|
Verified
Not enough data
8.6
1198
|
Verified
Not enough data
Reporting & Analytics
8.7
1258
|
Verified
Not enough data
8.8
1280
|
Verified
Not enough data
8.2
1141
Not enough data
Mobile & Social
8.2
1074
Not enough data
7.9
1096
Not enough data
8.2
1087
Not enough data
Platform
8.7
1195
|
Verified
Not enough data
8.8
1210
|
Verified
Not enough data
8.9
1197
Not enough data
8.5
1123
Not enough data
8.0
1070
|
Verified
Not enough data
8.4
1097
Not enough data
9.1
1209
|
Verified
Not enough data
8.4
1115
Not enough data
Integration
8.8
1123
|
Verified
Not enough data
8.7
1126
|
Verified
Not enough data
8.5
1059
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - CRM
8.5
82
Not enough data
8.5
80
Not enough data
8.6
80
Not enough data
8.5
81
Not enough data
8.7
81
Not enough data
8.8
80
Not enough data
8.7
80
Not enough data
Lead Facilitation
7.9
133
7.9
27
8.6
133
7.7
27
9.0
140
8.3
27
8.6
134
8.3
28
Organization
9.2
136
8.3
27
8.9
133
9.0
27
8.9
133
8.9
26
Performance Analysis
8.2
127
8.3
28
8.9
134
8.5
28
Sales Analysis
8.3
134
8.2
26
8.6
134
8.1
26
Generative AI
8.4
82
9.1
17
8.7
82
9.3
17
Agentic AI - AI Sales Assistant
9.8
9
9.7
6
9.6
9
9.7
6
9.4
9
9.7
6
9.4
9
9.7
6
9.8
8
9.7
6
8.9
9
10.0
6
9.8
8
9.7
6
Integrated Workflows
9.1
220
Not enough data
9.1
223
Not enough data
9.0
215
Not enough data
8.7
212
Not enough data
9.0
217
Not enough data
9.0
221
Not enough data
8.9
220
Not enough data
Repeatability and Reportability
8.6
215
Not enough data
8.9
215
Not enough data
8.9
205
Not enough data
8.3
203
Not enough data
7.8
201
Not enough data
AI and Automation
8.2
194
Not enough data
8.1
197
Not enough data
8.2
190
Not enough data
7.9
198
Not enough data
7.8
196
Not enough data
Generative AI
8.0
197
Not enough data
Agentic AI - Sales Engagement
8.5
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
8.3
31
Not enough data
8.8
31
Not enough data
8.8
32
Not enough data
8.9
32
Not enough data
Dialing Options
9.1
150
Not enough data
9.2
151
Not enough data
9.4
17
Not enough data
Agent Tools
8.6
146
Not enough data
8.8
142
Not enough data
9.4
147
Not enough data
Automation
8.9
141
Not enough data
8.5
142
Not enough data
8.6
142
Not enough data
Agentic AI - Auto Dialer
8.8
21
Not enough data
8.8
21
Not enough data
AI Capabilities - Auto Dialer
9.4
17
Not enough data
9.3
17
Not enough data
9.5
17
Not enough data
Text Messaging
8.8
265
|
Verified
Not enough data
9.3
287
|
Verified
Not enough data
9.3
282
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.4
252
Not enough data
8.7
257
Not enough data
8.9
256
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
280
|
Verified
Not enough data
9.1
276
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
263
|
Verified
Not enough data
Agentic AI - SMS Marketing
8.6
15
Not enough data
8.4
15
Not enough data
9.0
15
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.6
15
Not enough data
Channels
8.6
105
Not enough data
8.6
107
Not enough data
8.0
107
Not enough data
Design
8.5
109
Not enough data
7.9
106
Not enough data
8.9
107
Not enough data
8.9
106
Not enough data
9.0
103
Not enough data
Generative AI
8.3
103
Not enough data
8.8
102
Not enough data
Collaboration Tools
Not enough data
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Meeting Coordination
Not enough data
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Software Type
Not enough data
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Agentic AI - Video Conferencing
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Feedback Analysis
Not enough data
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Feedback Sources
Not enough data
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Generative AI
Not enough data
8.7
18
Not enough data
8.8
18
Platform
8.6
37
Not enough data
9.1
38
Not enough data
9.2
38
Not enough data
9.3
38
Not enough data
9.1
37
Not enough data
8.6
37
Not enough data
9.0
37
Not enough data
Generative AI
9.1
37
Not enough data
Workforce Management
9.3
38
Not enough data
9.1
37
Not enough data
Call Center Infrastructure (CCI)
9.8
9
Not enough data
9.6
9
Not enough data
9.8
10
Not enough data
9.8
9
Not enough data
Administrative
9.7
40
Not enough data
9.2
39
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.3
29
Not enough data
9.3
31
Not enough data
9.1
29
Not enough data
8.6
32
Not enough data
8.0
29
Not enough data
8.4
29
Basic Communication
Not enough data
9.2
900
|
Verified
Not enough data
8.3
437
|
Verified
Not enough data
9.1
711
|
Verified
Not enough data
8.4
457
|
Verified
Not enough data
8.9
636
|
Verified
Not enough data
9.2
630
|
Verified
Agentic AI - VoIP Providers
Not enough data
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Access
Not enough data
8.7
523
|
Verified
Not enough data
8.7
578
|
Verified
Not enough data
9.1
691
|
Verified
Advanced Features
Not enough data
8.7
643
|
Verified
Not enough data
8.7
514
|
Verified
Not enough data
9.3
787
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Email Tracking
8.7
22
Not enough data
8.3
22
Not enough data
8.1
20
Not enough data
8.3
21
Not enough data
8.2
21
Not enough data
8.1
20
Not enough data
8.2
21
Not enough data
Analytics
8.6
488
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customizations
9.0
496
Not enough data
9.2
496
Not enough data
8.8
521
Not enough data
8.6
477
Not enough data
9.2
519
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Analytics
9.0
17
Not enough data
8.9
17
Not enough data
8.8
16
Not enough data
9.0
17
Not enough data
8.4
17
Not enough data
Data Sourcing
8.5
163
Not enough data
8.7
163
Not enough data
8.5
163
Not enough data
8.8
166
Not enough data
8.6
160
Not enough data
Predictive Analytics
8.6
160
Not enough data
8.7
160
Not enough data
8.3
155
Not enough data
8.4
158
Not enough data
Sales Management
9.1
161
Not enough data
8.3
157
Not enough data
8.8
156
Not enough data
9.2
161
Not enough data
Agentic AI - Outbound Call Tracking
8.5
24
8.5
13
8.4
24
8.7
14
Calling
9.2
664
9.0
606
Feature Not Available
Feature Not Available
9.0
645
9.1
637
9.3
659
9.1
652
8.9
30
8.8
14
Contacts
8.8
655
8.7
649
8.7
618
8.6
576
9.0
653
8.6
517
Insights
9.3
676
8.5
493
9.0
630
8.7
554
8.7
592
Feature Not Available
9.0
652
Feature Not Available
8.8
631
8.3
405
9.0
28
9.3
16
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Not enough data
9.0
80
|
Verified
Features
Not enough data
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Close and Dialpad Connect are categorized as AI Sales Assistant and Outbound Call Tracking
Unique Categories
Close is categorized as Customer Communications Management, SMS Marketing, Sales Engagement, Sales Analytics, Email Tracking, CRM, Call Center Infrastructure (CCI), and Auto Dialer
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, Google Workspace Communication Tools, VoIP Providers, and Video Conferencing
Reviews
Reviewers' Company Size
Close
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.1%
Computer Software
8.6%
Real Estate
8.2%
Financial Services
6.6%
Information Technology and Services
5.5%
Other
56.1%
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Discussions
How fast does close read the feedback provided?
1 Comment
SW
Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all...Read more
how do I integrate WhatsApp?
1 Comment
KS
You can use Zapier or use API's to link them manually.Read more
How long does it take to generate a new integration?
1 Comment
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
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