# How fast does close read the feedback provided?

Feels like all of my and all of my clients feedback has gone unnoticed. What is the process of how it's viewed and implemented for bug fixes or adding new features.

##### Post Metadata
- Posted at: about 5 years ago
- Author title: CEO
- Net upvotes: 1


## Comments
### Comment 1

Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all feedback via NPS scores and account management in Slack in a shared channel for our full staff. While we hear and review all feedback, our Product team escalates top-requested features and improvements based on priority and the amount of requests we've received for those items. We release new updates or improvements to Close nearly every week and run in 6-week development cycles, sometimes planning up to a year in advance depending on the difficult in the request or new feature. I hope this helps you see how the Close team takes customer feedback and turns it into improvements in the platform!

##### Comment Metadata
- Posted at: almost 5 years ago
- Author title: Product Marketing Manager




## Related Product
[Close](https://www.g2.com/products/close/reviews)

## Related Category
[CRM](https://www.g2.com/categories/crm)

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