Compare Copper and Zoho CRM
See this
side-by-side comparison of Copper vs. Zoho CRM
based on preference data from user reviews. Copper rates 4.6/5 stars with 596 reviews. By contrast, Zoho CRM rates 4.0/5 stars with 1,822 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Copper vs Zoho CRM
When assessing the two solutions, reviewers found Copper easier to use, set up, and administer. Reviewers also preferred doing business with Copper overall.
- Reviewers felt that Copper meets the needs of their business better than Zoho CRM.
- When comparing quality of ongoing product support, reviewers felt that Copper is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Copper over Zoho CRM.
Categories
Shared Categories
Copper and Zoho CRM are categorized as CRM
Unique Categories
Copper has no unique categories
Zoho CRM is categorized as Sales Performance Management and Sales Gamification
Pricing
Copper Basic Edition - Annual
$25 / month
Copper Professional Edition - Annual
$59 / month
Copper Business Edition - Annual
$119 / month
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Free Trial
Free Edition
$0Forever free up to 3 users
Standard
$12Per month/per user
Professional
$20Per month/per user
Enterprise
$35Per month/per user
Ultimate
$45Per month/per user
Free Trial
Ratings
Meets Requirements
Copper
Responses: 528
Zoho CRM
Responses: 1585
Ease of Use
Copper
Responses: 531
Zoho CRM
Responses: 1586
Ease of Setup
Copper
Responses: 268
Zoho CRM
Responses: 707
Ease of Admin
Copper
Responses: 269
Zoho CRM
Responses: 706
Quality of Support
Copper
Responses: 496
Zoho CRM
Responses: 1405
Ease of Doing Business With
Copper
Responses: 267
Zoho CRM
Responses: 686
Product Direction (% positive)
Copper
Responses: 523
Zoho CRM
Responses: 1564
Features
Sales Force Automation
Contact & Account Management
Copper
Responses: 382
Verified Feature
Zoho CRM
Responses: 1202
Verified Feature
Partner Relationship Mgmt. (PRM)
Copper
Zoho CRM
Responses: 509
Verified Feature
Opportunity & Pipeline Mgmt.
Copper
Responses: 379
Verified Feature
Zoho CRM
Responses: 1130
Verified Feature
Task / Activity Management
Copper
Responses: 381
Verified Feature
Zoho CRM
Responses: 1213
Verified Feature
Territory & Quota Management
Copper
Responses: 197
Verified Feature
Zoho CRM
Responses: 824
Verified Feature
Desktop Integration
Copper
Responses: 300
Verified Feature
Zoho CRM
Responses: 295
Verified Feature
Product & Price List Management
Copper
Responses: 193
Zoho CRM
Responses: 845
Verified Feature
Quote & Order Management
Copper
Responses: 170
Zoho CRM
Responses: 839
Verified Feature
Customer Contract Management
Copper
Responses: 229
Zoho CRM
Responses: 939
Verified Feature
Marketing Automation
Email Marketing
Copper
Responses: 235
Verified Feature
Zoho CRM
Responses: 942
Verified Feature
Campaign Management
Copper
Zoho CRM
Responses: 914
Verified Feature
Lead Management
Copper
Responses: 333
Verified Feature
Zoho CRM
Responses: 1109
Verified Feature
Marketing ROI Analytics
Copper
Zoho CRM
Responses: 767
Verified Feature
Customer Support
Case Management
Copper
Responses: 210
Zoho CRM
Responses: 817
Verified Feature
Customer Support Portal
Copper
Responses: 219
Zoho CRM
Responses: 825
Verified Feature
Knowledge Base
Copper
Responses: 244
Zoho CRM
Responses: 850
Verified Feature
Call Center Features
Copper
Responses: 170
Zoho CRM
Responses: 701
Verified Feature
Support Analytics
Copper
Responses: 190
Zoho CRM
Responses: 743
Verified Feature
Reporting & Analytics
Reporting
Copper
Responses: 320
Verified Feature
Zoho CRM
Responses: 1096
Verified Feature
Dashboards
Copper
Responses: 360
Verified Feature
Zoho CRM
Responses: 1149
Verified Feature
Forecasting
Copper
Responses: 280
Verified Feature
Zoho CRM
Responses: 675
Verified Feature
Mobile & Social
Social Collaboration Features
Copper
Responses: 198
Verified Feature
Zoho CRM
Responses: 733
Verified Feature
Social Network Integration
Copper
Responses: 195
Verified Feature
Zoho CRM
Responses: 736
Verified Feature
Mobile User Support
Copper
Responses: 288
Verified Feature
Zoho CRM
Responses: 842
Verified Feature
Platform
Customization
Copper
Responses: 172
Verified Feature
Zoho CRM
Responses: 492
Verified Feature
Workflow Capability
Copper
Responses: 168
Verified Feature
Zoho CRM
Responses: 476
Verified Feature
User, Role, and Access Management
Copper
Responses: 168
Verified Feature
Zoho CRM
Responses: 499
Verified Feature
Internationalization
Copper
Responses: 89
Verified Feature
Zoho CRM
Responses: 318
Verified Feature
Sandbox / Test Environments
Copper
Responses: 66
Zoho CRM
Responses: 242
Verified Feature
Document & Content Mgmt.
Copper
Responses: 103
Zoho CRM
Responses: 382
Verified Feature
Performance and Reliability
Copper
Responses: 166
Verified Feature
Zoho CRM
Responses: 490
Verified Feature
Output Document Generation
Copper
Responses: 86
Zoho CRM
Responses: 337
Verified Feature
Integration
Data Import & Export Tools
Copper
Responses: 157
Verified Feature
Zoho CRM
Responses: 323
Verified Feature
Integration APIs
Copper
Responses: 126
Verified Feature
Zoho CRM
Responses: 314
Verified Feature
Breadth of Partner Applications
Copper
Responses: 122
Verified Feature
Zoho CRM
Responses: 290
Verified Feature
Reviewers' Company Size
Reviewers of both Copper and Zoho CRM were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Copper
Zoho CRM
Mid-Market
(51-1000 emp.)
Copper
Zoho CRM
Enterprise
(> 1000 emp.)
Copper
Zoho CRM
Reviewers' Industry
Marketing and Advertising
12.9%
Real Estate
7.6%
Computer Software
7.4%
Information Technology and Services
7.2%
Internet
5.6%
Other
59.3%
Information Technology and Services
11.9%
Marketing and Advertising
10.7%
Computer Software
7.9%
Real Estate
4.4%
Financial Services
3.4%
Other
61.6%
Reviews
Most Helpful Favorable Review
Marianne D.
User in Internet
Prosper Works is a rich, productive tool that keeps your business organized and can be used for any industry. Using this tool saves time, imports important data instantly, is reliable and has a fast implementation process. The simplicity of the tool...
Danealle M.
User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Most Helpful Critical Review
William P.
Administrator in Management Consulting
The UI is a bit lackluster, I found most of my time was spent in sidebars rather than utilizing the full screen. The new projects feature is very basic, but it's there if you need it. The billing support is also very poor. They are quick to respond to...
Administrator in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Top Alternatives
Discussions
How seamless is the Gmail/Google Apps integration?
2 comments
G2
ProsperWorks is built in and around Google Apps. It tightly integrates with Gmail, Calendar and Google Drive, minimizing the amount of data entry and...Read more
What does the Chrome Extension do?
1 comment
G2
It will allow you to organize your plug-ins much more easier than ever and you will start loving plug-ins (healthy ones of course) while browsing. They will...Read more
QUICKBOOKS ONLINE
1 comment
LH
Copper has an integration with Xero and QuickBooks Online to create invoices but requires Professional user account(s) at $49/user per month in order to use...Read more
What have you found better than ZOHO
5 comments
JU
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
can we create segmentation in this
3 comments
LV
There are many services in CRM Zoho, you can explore it a bit first, then find part of segmentation, OkayRead more
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