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At a Glance
Market Segments
Small-Business (79.2% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
Starting at $9.00 Per Month
Free
Copper
Star Rating
(1,151)4.5 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 Per Month
Free Trial is available
Browse all 4 pricing plansZoho CRM
Star Rating
(2,847)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM's Ease of Use is rated at 8.2, while Copper excels with a score of 9.1, indicating that Copper provides a more intuitive user experience. Reviewers mention that Copper's interface is more streamlined, making it easier for new users to navigate.
- Reviewers mention that Zoho CRM's Quality of Support is rated at 7.6, which is lower than Copper's 8.6. Users on G2 highlight that Copper's support team is more responsive and helpful, particularly in resolving technical issues quickly.
- G2 users note that Zoho CRM's Sales Force Automation features, such as Opportunity & Pipeline Management, score 8.1, while Copper shines with a score of 8.8. Users report that Copper's tools for managing sales opportunities are more robust and user-friendly.
- Users say that Zoho CRM's Marketing Automation capabilities, particularly in Email Marketing, are rated at 8.0, whereas Copper's score of 7.9 indicates a slight disadvantage. Reviewers mention that Zoho's email marketing tools are more versatile and easier to integrate with other marketing platforms.
- Reviewers mention that Zoho CRM's Data Analytics features score 8.9, which is higher than Copper's 8.3. Users report that Zoho provides more comprehensive reporting options, allowing for better insights into sales performance and customer behavior.
- Users on G2 highlight that Zoho CRM's Pricing Flexibility is rated at 8.0, while Copper's pricing starts at $9.00, making Zoho a more attractive option for small businesses looking for cost-effective solutions. Reviewers say that Zoho offers a free tier that is beneficial for startups.
Pricing
Entry-Level Pricing
Copper
Copper Starter Edition - Annual
Starting at $9.00
Per Month
Get started on the Google Workspace CRM with essential relationship management tools + Zapier.
- 1,000 contact limit
- Google Workspace integration
- Activity feed
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Copper
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.7
923
8.4
2,425
Ease of Use
9.1
934
8.3
2,438
Ease of Setup
8.7
438
8.0
1,207
Ease of Admin
8.9
417
8.0
1,010
Quality of Support
8.6
855
7.6
2,219
Has the product been a good partner in doing business?
9.0
412
8.0
986
Product Direction (% positive)
9.0
865
8.0
2,360
Features by Category
Sales Force Automation
8.9
652
|
Verified
8.5
1625
|
Verified
Feature Not Available
8.3
873
|
Verified
8.8
656
|
Verified
8.2
1547
|
Verified
8.4
655
|
Verified
8.2
1623
|
Verified
7.6
354
|
Verified
7.8
1186
|
Verified
8.8
531
|
Verified
8.4
667
|
Verified
7.9
338
7.9
1216
|
Verified
7.6
311
8.0
1206
|
Verified
8.3
404
8.2
1318
|
Verified
Marketing Automation
7.9
434
|
Verified
8.0
1335
|
Verified
Feature Not Available
7.9
1299
|
Verified
8.6
593
|
Verified
8.4
1521
|
Verified
Feature Not Available
7.9
1124
|
Verified
Customer Support
8.2
389
8.0
1199
|
Verified
8.0
398
7.9
1200
|
Verified
8.2
453
7.9
1234
|
Verified
7.8
316
7.8
1067
|
Verified
8.0
352
8.0
1110
|
Verified
Reporting & Analytics
8.1
561
|
Verified
8.2
1496
|
Verified
8.3
637
|
Verified
8.2
1552
|
Verified
8.1
473
|
Verified
8.1
1052
|
Verified
Mobile & Social
8.1
349
|
Verified
8.1
1080
|
Verified
8.1
335
|
Verified
8.0
1091
|
Verified
8.4
471
|
Verified
8.0
1196
|
Verified
Platform
8.3
319
|
Verified
8.1
856
|
Verified
8.4
315
|
Verified
8.1
829
|
Verified
8.6
330
|
Verified
8.4
859
|
Verified
8.0
197
|
Verified
8.1
649
|
Verified
7.7
157
7.8
549
|
Verified
7.7
226
8.1
719
|
Verified
8.7
328
|
Verified
8.4
840
|
Verified
7.8
193
8.1
662
|
Verified
Integration
8.6
303
|
Verified
8.3
650
|
Verified
8.2
252
|
Verified
8.1
634
|
Verified
7.9
238
|
Verified
8.0
599
|
Verified
Generative AI
6.5
32
8.2
179
Agentic AI - CRM
8.5
10
8.1
64
8.5
10
8.3
62
8.5
10
8.0
63
8.0
10
8.0
63
8.0
10
8.2
63
8.5
10
8.2
63
8.7
10
8.2
63
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Organization
Not enough data
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
75
Sales Analysis
Not enough data
8.4
69
Not enough data
8.4
73
Generative AI
Not enough data
8.1
27
Not enough data
8.0
27
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
160
Not enough data
8.8
156
Not enough data
8.3
146
Not enough data
8.2
141
Not enough data
8.9
154
Not enough data
8.8
153
Not enough data
8.5
148
Repeatability and Reportability
Not enough data
8.4
145
Not enough data
8.6
150
Not enough data
8.5
143
Not enough data
8.2
138
Not enough data
7.9
121
AI and Automation
Not enough data
8.2
147
Not enough data
8.4
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Generative AI
Not enough data
7.4
69
Agentic AI - Sales Engagement
Not enough data
7.8
27
Not enough data
7.7
25
Not enough data
7.9
26
Not enough data
7.8
25
Not enough data
7.6
26
Not enough data
7.9
26
Not enough data
8.0
25
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
97
Not enough data
8.6
92
Not enough data
8.5
96
Not enough data
8.3
88
Not enough data
8.8
55
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
78
Not enough data
8.6
75
Not enough data
8.5
75
Not enough data
8.7
76
Not enough data
8.6
74
Collaboration
Not enough data
8.7
75
Not enough data
8.5
77
Not enough data
8.9
79
Not enough data
8.9
82
Not enough data
8.7
76
Not enough data
8.6
74
Lead Monitoring
Not enough data
9.0
41
Not enough data
8.9
41
Not enough data
8.7
41
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
8.3
41
Analytics
Not enough data
9.1
41
Not enough data
8.8
41
Customization
Not enough data
8.7
40
Not enough data
8.5
40
Not enough data
8.8
41
Not enough data
8.7
41
Customization
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.5
21
Not enough data
7.9
20
Discovery
Not enough data
8.6
21
Not enough data
8.3
20
Not enough data
8.2
21
Management
Not enough data
8.3
21
Not enough data
8.3
21
Platform
Not enough data
8.3
21
Not enough data
8.3
20
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
8.0
5
7.9
20
8.0
5
8.2
19
9.3
5
7.8
20
Incentives
Feature Not Available
8.2
152
|
Verified
8.3
5
8.3
159
|
Verified
8.7
5
8.0
151
|
Verified
8.3
5
8.4
160
|
Verified
Personalization
Feature Not Available
8.5
176
|
Verified
8.3
5
8.6
177
|
Verified
8.3
5
8.6
183
|
Verified
Feature Not Available
8.4
170
|
Verified
Administrative
8.0
5
8.5
168
|
Verified
Feature Not Available
8.5
172
|
Verified
8.3
5
8.3
160
Agentic AI - Email Tracking
Not enough data
7.6
29
Not enough data
7.4
28
Not enough data
7.5
29
Not enough data
6.9
28
Not enough data
6.9
29
Not enough data
7.4
29
Not enough data
7.5
28
Analytics
Not enough data
8.3
138
Not enough data
8.3
144
Feature Not Available
8.4
145
Customizations
Not enough data
8.7
149
Not enough data
8.8
146
Not enough data
8.7
147
Not enough data
8.7
143
Not enough data
8.6
148
Generative AI
Not enough data
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.4
28
Not enough data
7.5
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.4
28
Data Sourcing
Not enough data
8.3
143
Not enough data
8.4
147
Not enough data
8.3
140
Not enough data
8.6
152
Not enough data
8.5
144
Predictive Analytics
Not enough data
8.5
144
Not enough data
8.3
136
Feature Not Available
8.0
122
Not enough data
8.2
128
Sales Management
Not enough data
8.5
151
Not enough data
8.3
129
Not enough data
8.5
142
Not enough data
8.8
149
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Copper and Zoho CRM are categorized as CRM, Email Tracking, Sales Analytics, and Sales Performance Management
Unique Categories
Copper is categorized as Online Form Builder and Google Workspace for Sales
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Quote Management, Sales Gamification, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Copper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
11.7%
Information Technology and Services
8.3%
Computer Software
7.8%
Real Estate
6.9%
Financial Services
4.5%
Other
60.7%
Information Technology and Services
16.0%
Computer Software
9.8%
Marketing and Advertising
8.9%
Real Estate
3.5%
Financial Services
3.5%
Other
58.2%
Alternatives
Discussions
How seamless is the Gmail/Google Apps integration?
2 Comments
RZ
It will require heavily coding to be able to break a crack in this process while violating the agreement of the software. I have a friend who does this for a...Read more
What is copper CRM?
2 Comments
KG
Gmail-integrated customer relationship management system including pipelines, contact organization, and task management.Read more
What does the Chrome Extension do?
1 Comment
RZ
It will allow you to organize your plug-ins much more easier than ever and you will start loving plug-ins (healthy ones of course) while browsing. They will...Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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