Compare Agentforce Sales (formerly Salesforce Sales Cloud) and CloudTalk 
At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Small-Business (63.6% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
$19.00 1 User Per Year
Agentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,503)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansCloudTalk
Star Rating
(1,744)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Sales excels in automation and customization, with users highlighting its powerful automation features and customizable dashboards that enhance sales pipeline management. This makes it a strong choice for teams looking to streamline their processes.
- Users say that CloudTalk stands out for its user-friendly interface, making it intuitive and simple to use for fast outbound calls. Reviewers appreciate how it brings structure and clarity to communication, which is particularly beneficial in environments with multiple interactions.
- According to verified reviews, Agentforce Sales has a higher overall satisfaction score, reflecting its robust capabilities in managing customer relationships and providing real-time insights. Users have noted that it helps maintain close relationships with clients and effectively tracks inquiries.
- Reviewers mention that while CloudTalk offers a great user experience, it may not match the extensive feature set of Agentforce Sales. Users have expressed that although CloudTalk is effective for small businesses, it may lack some advanced functionalities that larger teams might require.
- Users highlight that Agentforce Sales provides valuable insights into performance metrics, which helps teams make informed decisions. This feature is particularly praised for its ability to bond marketing and sales teams, ensuring everyone is aligned on client interactions.
- G2 reviewers note that CloudTalk's ease of setup and administration is a significant advantage, with many users finding it quick to implement. This can be a deciding factor for small businesses looking for a straightforward solution without extensive onboarding processes.
Pricing
Entry-Level Pricing
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Free Trial
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
CloudTalk
Free Trial is available
Ratings
Meets Requirements
8.8
13,942
8.7
1,504
Ease of Use
8.2
17,932
9.1
1,533
Ease of Setup
7.8
8,883
8.9
1,143
Ease of Admin
7.9
4,478
8.9
633
Quality of Support
8.1
12,163
8.8
1,366
Has the product been a good partner in doing business?
8.4
4,441
8.9
634
Product Direction (% positive)
8.3
13,615
8.8
1,455
Features by Category
Sales Force Automation
8.8
9537
|
Verified
Not enough data
8.3
6402
|
Verified
Not enough data
8.7
9263
|
Verified
Not enough data
8.3
9495
|
Verified
Not enough data
8.0
7325
|
Verified
Not enough data
8.2
7619
|
Verified
Not enough data
8.0
6764
|
Verified
Not enough data
8.1
6664
|
Verified
Not enough data
8.3
7416
|
Verified
Not enough data
Marketing Automation
8.0
6677
|
Verified
Not enough data
8.1
6996
|
Verified
Not enough data
8.5
8066
|
Verified
Not enough data
7.9
5431
Not enough data
Customer Support
8.3
6833
|
Verified
Not enough data
8.1
6390
|
Verified
Not enough data
8.2
6790
|
Verified
Not enough data
8.0
5500
|
Verified
Not enough data
8.2
5995
|
Verified
Not enough data
Reporting & Analytics
8.5
8992
|
Verified
Not enough data
8.5
9163
|
Verified
Not enough data
8.2
7457
|
Verified
Not enough data
Mobile & Social
7.9
5624
|
Verified
Not enough data
7.8
5251
|
Verified
Not enough data
7.7
6106
|
Verified
Not enough data
Platform
8.5
3614
|
Verified
Not enough data
8.5
3617
|
Verified
Not enough data
8.6
3629
|
Verified
Not enough data
8.4
2898
|
Verified
Not enough data
8.5
3174
|
Verified
Not enough data
8.1
3192
|
Verified
Not enough data
8.7
3612
|
Verified
Not enough data
8.1
3028
Not enough data
Integration
8.5
2603
|
Verified
Not enough data
8.5
3069
|
Verified
Not enough data
8.5
2896
|
Verified
Not enough data
Generative AI
7.6
888
Not enough data
Agentic AI - CRM
7.8
250
Not enough data
7.9
247
Not enough data
8.2
247
Not enough data
8.0
240
Not enough data
8.0
239
Not enough data
8.0
242
Not enough data
8.2
244
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.8
40
Not enough data
8.5
36
Not enough data
8.6
40
Not enough data
8.5
40
Not enough data
Analysis
8.4
33
Not enough data
8.5
39
Not enough data
8.5
36
Not enough data
8.5
35
Not enough data
Reporting
8.7
34
Not enough data
8.5
29
Not enough data
8.8
27
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
274
Not enough data
8.8
297
Not enough data
8.8
317
Not enough data
8.6
292
Not enough data
Organization
9.0
354
Not enough data
8.8
345
Not enough data
8.8
340
Not enough data
Performance Analysis
8.4
286
Not enough data
8.8
308
Not enough data
Sales Analysis
8.4
285
Not enough data
8.8
302
Not enough data
Generative AI
8.5
126
Not enough data
8.4
126
Not enough data
Agentic AI - AI Sales Assistant
9.2
28
Not enough data
9.1
28
Not enough data
8.9
27
Not enough data
9.0
26
Not enough data
9.3
28
Not enough data
9.1
27
Not enough data
9.3
28
Not enough data
Integrated Workflows
8.7
523
Not enough data
8.5
515
Not enough data
8.1
470
Not enough data
8.1
464
Not enough data
8.9
527
Not enough data
8.4
472
Not enough data
8.6
484
Not enough data
Repeatability and Reportability
8.4
486
Not enough data
8.7
504
Not enough data
8.7
501
Not enough data
8.3
486
Not enough data
7.8
418
Not enough data
AI and Automation
8.5
465
Not enough data
8.4
473
Not enough data
8.3
429
Not enough data
8.0
433
Not enough data
7.8
416
Not enough data
Generative AI
7.4
271
Not enough data
Agentic AI - Sales Engagement
8.3
89
Not enough data
8.5
90
Not enough data
8.6
87
Not enough data
8.4
90
Not enough data
8.3
89
Not enough data
8.2
90
Not enough data
8.5
90
Not enough data
Dialing Options
Not enough data
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Agent Tools
Not enough data
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
238
|
Verified
Automation
Not enough data
8.3
201
|
Verified
Not enough data
8.3
197
|
Verified
Not enough data
8.2
198
|
Verified
Agentic AI - Auto Dialer
Not enough data
6.9
20
Not enough data
7.8
21
AI Capabilities - Auto Dialer
Not enough data
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Call Analytics
8.7
131
Not enough data
8.5
135
Not enough data
8.7
131
Not enough data
8.9
132
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
141
Not enough data
8.6
125
Not enough data
Not enough data
Not enough data
Generative AI
8.2
58
Not enough data
Agentic AI - Conversation Intelligence
8.6
12
Not enough data
9.2
14
Not enough data
9.2
13
Not enough data
9.2
14
Not enough data
8.6
12
Not enough data
8.8
12
Not enough data
9.0
13
Not enough data
Quality Assurance
Not enough data
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Engagement
Not enough data
8.7
77
Not enough data
9.2
89
Not enough data
8.7
76
Performance
Not enough data
9.0
80
Not enough data
9.1
81
Generative AI
Not enough data
8.6
22
Not enough data
8.6
32
Channels
Not enough data
9.0
706
|
Verified
Not enough data
7.8
506
Not enough data
7.6
489
Not enough data
7.9
531
|
Verified
Not enough data
7.8
489
Generative AI
Not enough data
7.6
280
Functions
Not enough data
8.5
575
|
Verified
Not enough data
8.4
572
|
Verified
Not enough data
8.6
565
|
Verified
Not enough data
8.2
517
Not enough data
8.2
523
|
Verified
Not enough data
8.5
523
|
Verified
Not enough data
8.4
534
|
Verified
Not enough data
8.4
526
|
Verified
Agentic AI - Contact Center
Not enough data
7.8
143
Not enough data
8.4
164
Not enough data
8.2
143
Not enough data
8.1
141
Administrative
Not enough data
8.5
587
|
Verified
Not enough data
8.8
591
|
Verified
Not enough data
8.7
641
|
Verified
Not enough data
8.8
592
|
Verified
Not enough data
8.3
515
|
Verified
Workforce Management
Not enough data
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Administration
Not enough data
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Revenue Sourcing and Forecasting
8.6
65
Not enough data
8.5
66
Not enough data
8.8
66
Not enough data
8.5
63
Not enough data
8.4
63
Not enough data
8.3
57
Not enough data
8.2
58
Not enough data
CRM Data Enrichment
8.1
63
Not enough data
8.4
61
Not enough data
8.2
59
Not enough data
8.0
62
Not enough data
8.5
56
Not enough data
Account Management
8.2
63
Not enough data
8.0
63
Not enough data
8.1
60
Not enough data
8.2
59
Not enough data
8.6
55
Not enough data
8.4
56
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.8
20
Not enough data
8.1
20
Not enough data
8.3
20
Not enough data
8.1
20
Not enough data
8.0
20
Not enough data
Territory Mapping
8.8
36
Not enough data
8.7
34
Not enough data
8.5
34
Not enough data
Route Planning
9.0
33
Not enough data
9.0
35
Not enough data
9.3
36
Not enough data
Sales Performance Management
8.4
31
Not enough data
8.6
34
Not enough data
9.1
34
Not enough data
Presentation and Forms
8.1
30
Not enough data
8.4
33
Not enough data
8.6
33
Not enough data
Platform
Not enough data
7.8
210
Not enough data
8.3
227
Not enough data
8.1
224
Not enough data
8.5
234
Not enough data
8.2
235
Not enough data
8.1
222
Not enough data
8.2
224
Generative AI
Not enough data
7.4
105
Workforce Management
Not enough data
8.8
231
Not enough data
8.6
229
Call Center Infrastructure (CCI)
Not enough data
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Administrative
Not enough data
9.0
237
Not enough data
8.7
239
Integrations
8.1
156
Not enough data
8.5
157
Not enough data
8.1
156
Not enough data
8.1
155
Not enough data
8.8
158
Not enough data
Branding & Customizatio
8.1
151
Not enough data
8.2
154
Not enough data
8.3
154
Not enough data
Automatic Rules & Configurations
8.4
155
Not enough data
8.3
155
Not enough data
8.0
156
Not enough data
Agentic AI - Business Scheduling
8.3
32
Not enough data
8.4
34
Not enough data
Generative AI
Not enough data
8.0
36
Sales Performance Features - Sales Planning
8.4
174
Not enough data
8.5
164
Not enough data
8.5
169
Not enough data
8.6
171
Not enough data
8.6
169
Not enough data
8.8
167
Not enough data
8.2
164
Not enough data
Territory Management - Sales Planning
8.6
166
Not enough data
8.5
171
Not enough data
Quota & Capacity Management - Sales Planning
8.4
168
Not enough data
8.4
175
Not enough data
8.4
168
Not enough data
Agentic AI - Sales Planning
8.5
57
Not enough data
8.5
56
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Advanced Features - Cloud PBX
Not enough data
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Platform Basics - VoIP Providers
Not enough data
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
28
Not enough data
7.7
22
Not enough data
7.4
22
Basic Communication
Not enough data
9.0
239
|
Verified
Not enough data
6.5
137
Not enough data
7.1
157
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Agentic AI - VoIP Providers
Not enough data
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Access
Not enough data
8.0
155
Not enough data
8.0
170
|
Verified
Not enough data
8.3
178
|
Verified
Advanced Features
Not enough data
7.6
160
|
Verified
Not enough data
7.6
152
|
Verified
Not enough data
8.9
210
|
Verified
Agentic AI - Lead Scoring
7.8
56
Not enough data
8.2
55
Not enough data
7.9
57
Not enough data
8.1
57
Not enough data
Attribution
8.9
453
Not enough data
8.9
457
Not enough data
8.6
436
Not enough data
Discovery
8.9
461
Not enough data
8.6
454
Not enough data
8.6
433
Not enough data
Management
8.5
421
Not enough data
8.6
443
Not enough data
Platform
8.6
433
Not enough data
8.6
432
Not enough data
Agentic AI - Sales Performance Management
8.5
75
Not enough data
8.6
74
Not enough data
8.5
76
Not enough data
Incentives
8.2
439
Not enough data
8.4
503
Not enough data
8.0
436
Not enough data
8.6
514
Not enough data
Personalization
8.6
485
Not enough data
8.8
561
Not enough data
8.9
594
Not enough data
8.6
536
Not enough data
Administrative
8.7
565
Not enough data
8.5
528
Not enough data
8.4
509
Not enough data
Agentic AI - Email Tracking
8.1
62
Not enough data
8.4
60
Not enough data
8.4
60
Not enough data
8.2
61
Not enough data
8.4
61
Not enough data
8.3
60
Not enough data
8.3
63
Not enough data
Analytics
8.3
568
Not enough data
8.4
577
Not enough data
8.3
591
Not enough data
Customizations
8.7
622
Not enough data
8.5
592
Not enough data
8.5
625
Not enough data
8.3
570
Not enough data
8.4
597
Not enough data
Generative AI
7.5
290
Not enough data
Agentic AI - Sales Analytics
8.3
80
Not enough data
8.6
79
Not enough data
8.4
80
Not enough data
8.3
79
Not enough data
8.3
79
Not enough data
Data Sourcing
8.5
967
Not enough data
8.7
998
Not enough data
8.3
901
Not enough data
8.7
1030
Not enough data
8.6
961
Not enough data
Predictive Analytics
8.4
946
Not enough data
8.6
960
Not enough data
8.1
855
Not enough data
8.3
895
Not enough data
Sales Management
8.7
984
Not enough data
8.1
858
Not enough data
8.6
981
Not enough data
8.8
1051
Not enough data
Agentic AI - Outbound Call Tracking
8.6
39
7.4
88
8.6
40
7.4
88
Calling
8.5
186
9.0
478
8.4
177
8.1
398
8.7
186
8.5
427
8.7
184
8.8
451
8.8
44
8.3
105
Contacts
8.8
177
8.1
417
8.7
180
8.0
391
8.7
182
8.2
403
Insights
9.1
189
8.4
422
8.9
183
8.4
407
8.3
179
8.3
382
8.5
189
7.2
344
8.4
183
7.5
350
8.7
39
8.0
95
Agentic AI - Sales Coaching
9.0
21
Not enough data
9.0
21
Not enough data
9.2
22
Not enough data
9.2
22
Not enough data
Training
8.8
258
Not enough data
8.8
250
Not enough data
8.5
209
Not enough data
8.5
244
Not enough data
Feedback
8.8
239
Not enough data
8.6
234
Not enough data
8.6
215
Not enough data
8.6
202
Not enough data
8.8
226
Not enough data
8.9
229
Not enough data
8.7
200
Not enough data
Generative AI
7.6
72
Not enough data
Agentic AI - Sales Enablement
8.0
34
Not enough data
8.0
33
Not enough data
8.2
34
Not enough data
Content Management
8.3
353
Not enough data
8.1
344
Not enough data
8.2
330
Not enough data
8.5
319
Not enough data
8.3
337
Not enough data
Analytics
8.7
347
Not enough data
8.4
345
Not enough data
8.5
226
Not enough data
8.3
352
Not enough data
Learning Management - Sales Enablement
8.3
27
Not enough data
8.4
27
Not enough data
8.5
27
Not enough data
Revenue Enablement - Sales Enablement
8.3
26
Not enough data
8.3
29
Not enough data
8.8
28
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Sales (formerly Salesforce Sales Cloud) and CloudTalk are categorized as Outbound Call Tracking
Unique Categories
Agentforce Sales (formerly Salesforce Sales Cloud) is categorized as Sales Planning, Business Scheduling, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Engagement, AI Sales Assistant, Location Intelligence, Field Sales, Sales Coaching, Sales Enablement, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, CRM, and Revenue AI Platforms
CloudTalk is categorized as Speech Analytics, Auto Dialer, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Contact Center Quality Assurance, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.6%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Discussions
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
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