# Close vs Freshsales Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Close excels in user satisfaction, with a higher overall rating compared to Freshsales. Users appreciate its **intuitive interface** and quick implementation, making it a favorite for sales development representatives who need a reliable CRM for managing pipelines and customer responses.
- **According to verified reviews** , Freshsales is praised for its **customization options** and ease of use, particularly for uploading leads and managing sales tasks. Users find the initial setup straightforward, which helps teams get started quickly, although it doesn't quite match the seamless experience reported by Close users.
- **Reviewers mention** that Close's strong performance in features like **forecasting** and **pipeline management** significantly enhances daily operations. Users highlight how these tools contribute to effective sales strategies, whereas Freshsales, while functional, does not provide the same level of depth in these areas.
- **Users say** that Close's support quality stands out, with many noting the responsiveness and helpfulness of the support team. In contrast, Freshsales users have reported mixed experiences with support, indicating that while it is generally adequate, it may not always meet expectations during critical times.
- **Reviewers highlight** that Close's robust features for **activity tracking** and **lead management** are particularly beneficial for small businesses, which make up a significant portion of its user base. Freshsales also offers these features, but users feel that Close provides a more comprehensive and user-friendly experience.
- **According to recent feedback** , both products have easy setup processes, but Close users consistently mention that the onboarding experience is smoother and more intuitive. This advantage can lead to quicker adoption and productivity gains for teams using Close compared to Freshsales.



| | Close | Freshsales | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 2,045 | 1,234 | 
| **Largest Market Segment** | Small-Business (79.2% of reviews) | Small-Business (67.8% of reviews) | 
| **Entry Level Price** | $9.00 1 Seat Per Month | Starting at $9.00 1 User Per Month | 

---
## Top Pros & Cons

### Close

Pros:
- Ease of Use (753 reviews)
- Helpful (441 reviews)

Cons:
- Missing Features (244 reviews)
- Call Issues (181 reviews)

### Freshsales

Pros:
- Ease of Use (103 reviews)
- Features (70 reviews)

Cons:
- Missing Features (47 reviews)
- Limited Features (32 reviews)

---
## Ratings Comparison
| Rating | Close | Freshsales | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1758 reviews) | 8.7 (1047 reviews) | 
  | **Ease of Use** | 9.2 (1803 reviews) | 9.0 (1061 reviews) | 
  | **Ease of Setup** | 9.0 (1140 reviews) | 8.7 (567 reviews) | 
  | **Ease of Admin** | 9.0 (568 reviews) | 8.9 (535 reviews) | 
  | **Quality of Support** | 9.3 (1573 reviews) | 8.8 (1016 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (563 reviews) | 9.0 (529 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1772 reviews) | 9.3 (1040 reviews) | 

---
## Pricing

### Close

#### Entry-Level Pricing

Plan: Solo

Price: $9.00 1 Seat Per Month

Description: Built for the individual who wants every lead, pipeline, and conversation in one place.

Key Features:
- 1 user included

[Browse all 4 editions](https://www.g2.com/products/close/pricing)

#### Free Trial

Yes

### Freshsales

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $9.00 1 User Per Month

Description: Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels	

Key Features:
- Web Forms	
- SMS & WhatsApp	
- Basic Workflows

[Browse all 3 editions](https://www.g2.com/products/freshsales/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 1529 |
| **Freshsales** | 8.4/10 | 829 |

#### Sales Force Automation

| Feature | Close | Freshsales | 
|---|---|---|
| **Contact & Account Management** | 9.0 (1367 reviews) ✓ Verified | 8.9 (719 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 8.3 (416 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 9.0 (1366 reviews) ✓ Verified | 8.8 (710 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.0 (1395 reviews) ✓ Verified | 8.5 (707 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.3 (1167 reviews) | 8.3 (506 reviews) ✓ Verified | 
| **Desktop Integration** | 9.1 (1312 reviews) ✓ Verified | 8.6 (336 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.4 (1124 reviews) | 8.2 (481 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.3 (1132 reviews) | 8.1 (467 reviews) | 
| **Customer Contract Management** | 8.4 (1163 reviews) | 8.4 (509 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Close | Freshsales | 
|---|---|---|
| **Email Marketing** | 8.7 (1264 reviews) | 8.5 (548 reviews) | 
| **Campaign Management** | 8.5 (1219 reviews) | 8.5 (521 reviews) | 
| **Lead Management** | 9.2 (1345 reviews) | 8.9 (631 reviews) | 
| **Marketing ROI Analytics** | 8.2 (1134 reviews) | 7.9 (114 reviews) | 

#### Customer Support

| Feature | Close | Freshsales | 
|---|---|---|
| **Case Management** | 8.7 (1217 reviews) ✓ Verified | 8.5 (533 reviews) | 
| **Customer Support Portal** | 8.7 (1227 reviews) ✓ Verified | 8.6 (541 reviews) | 
| **Knowledge Base** | 8.7 (1261 reviews) ✓ Verified | 8.6 (547 reviews) | 
| **Call Center Features** | 8.7 (1255 reviews) ✓ Verified | 8.2 (457 reviews) | 
| **Support Analytics** | 8.6 (1201 reviews) ✓ Verified | 8.5 (477 reviews) | 

#### Reporting & Analytics

| Feature | Close | Freshsales | 
|---|---|---|
| **Reporting** | 8.7 (1264 reviews) ✓ Verified | 8.4 (631 reviews) ✓ Verified | 
| **Dashboards** | 8.8 (1284 reviews) ✓ Verified | 8.6 (664 reviews) ✓ Verified | 
| **Forecasting** | 8.2 (1143 reviews) | 8.3 (507 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Close | Freshsales | 
|---|---|---|
| **Social Collaboration Features** | 8.2 (1076 reviews) | Feature Not Available | 
| **Social Network Integration** | 7.9 (1099 reviews) | 8.2 (207 reviews) ✓ Verified | 
| **Mobile User Support** | 8.2 (1090 reviews) | 8.3 (330 reviews) ✓ Verified | 

#### Platform

| Feature | Close | Freshsales | 
|---|---|---|
| **Customization** | 8.7 (1198 reviews) ✓ Verified | 8.4 (404 reviews) ✓ Verified | 
| **Workflow Capability** | 8.8 (1218 reviews) ✓ Verified | 8.5 (396 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.9 (1198 reviews) | 8.7 (414 reviews) ✓ Verified | 
| **Internationalization** | 8.5 (1125 reviews) | 8.3 (314 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.0 (1071 reviews) ✓ Verified | 7.7 (258 reviews) | 
| **Document & Content Mgmt.** | 8.4 (1098 reviews) | 8.0 (301 reviews) ✓ Verified | 
| **Performance and Reliability** | 9.1 (1219 reviews) ✓ Verified | 8.8 (413 reviews) ✓ Verified | 
| **Output Document Generation** | 8.5 (1117 reviews) | 8.0 (285 reviews) ✓ Verified | 

#### Integration

| Feature | Close | Freshsales | 
|---|---|---|
| **Data Import & Export Tools** | 8.8 (1124 reviews) ✓ Verified | 8.4 (375 reviews) ✓ Verified | 
| **Integration APIs** | 8.7 (1126 reviews) ✓ Verified | 8.3 (333 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.5 (1061 reviews) ✓ Verified | 7.9 (297 reviews) ✓ Verified | 

#### Generative AI

| Feature | Close | Freshsales | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.6 (85 reviews) | 

#### Agentic AI - CRM

| Feature | Close | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (83 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (81 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (82 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (82 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (82 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (81 reviews) | Not enough data | 
| **Decision Making** | 8.7 (81 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Email Marketing

| Feature | Close | Freshsales | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 9.3 (12 reviews) | 
| **Sending Outbound Emails** | Not enough data | 9.2 (11 reviews) | 
| **Manage Email Deliverability** | Not enough data | 8.1 (9 reviews) | 
| **Automated Email Responses** | Not enough data | 8.8 (11 reviews) | 

#### Online Marketing

| Feature | Close | Freshsales | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | 9.0 (8 reviews) | 
| **Dynamic Content** | Not enough data | 8.5 (8 reviews) | 
| **A/B Testing** | Not enough data | 8.1 (12 reviews) | 
| **Mobile Optimized** | Not enough data | 9.4 (9 reviews) | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | Close | Freshsales | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | 8.9 (9 reviews) | 
| **Data Quality Management** | Not enough data | 8.5 (8 reviews) | 
| **Segmentation** | Not enough data | 8.7 (10 reviews) | 
| **Lead Scoring and Grading** | Not enough data | 8.5 (9 reviews) | 
| **Lead Nurturing** | Not enough data | 8.9 (9 reviews) | 
| **Online Behavior Tracking** | Not enough data | 8.9 (11 reviews) | 
| **Automated Alerts and Tasks** | Not enough data | 9.2 (10 reviews) | 
| **CRM Lead Integration** | Not enough data | 8.7 (9 reviews) | 

#### Campaign Management

| Feature | Close | Freshsales | 
|---|---|---|
| **Program Management** | Not enough data | 9.2 (6 reviews) | 
| **Event / Webinar Marketing** | Not enough data | 8.8 (7 reviews) | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | Close | Freshsales | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | 9.3 (5 reviews) | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Close | Freshsales | 
|---|---|---|
| **Basic Reporting** | Not enough data | 8.7 (10 reviews) | 
| **Web Analytics** | Not enough data | 8.5 (11 reviews) | 
| **ROI Analytics** | Not enough data | 8.6 (7 reviews) | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Close | Freshsales | 
|---|---|---|
| **Customization ** | Not enough data | 9.0 (5 reviews) | 
| **Workflow Capability** | Not enough data | 8.6 (6 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.3 (6 reviews) | 
| **Internationalization** | Not enough data | 9.3 (5 reviews) | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | 8.1 (6 reviews) | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Close | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Close | Freshsales | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.6 (7 reviews) | 
| **Integration APIs** | Not enough data | 8.3 (6 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 9.0 (5 reviews) | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Lead Generation

| Feature | Close | Freshsales | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 147 |
| **Freshsales** | 8.3/10 | 25 |

#### Lead Facilitation

| Feature | Close | Freshsales | 
|---|---|---|
| **Customer-facing Chatbot** | 7.9 (134 reviews) | 8.1 (19 reviews) | 
| **Lead Qualification** | 8.6 (134 reviews) | 8.3 (19 reviews) | 
| **Lead Follow-up** | 9.0 (141 reviews) | 8.6 (20 reviews) | 
| **Meeting Scheduling ** | 8.6 (135 reviews) | 8.7 (18 reviews) | 

#### Organization

| Feature | Close | Freshsales | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.2 (137 reviews) | 8.6 (20 reviews) | 
| **Data Entry** | 8.9 (134 reviews) | 8.9 (19 reviews) | 
| **Integrations / APIs** | 8.9 (134 reviews) | 7.9 (19 reviews) | 

#### Performance Analysis

| Feature | Close | Freshsales | 
|---|---|---|
| **Coaching ** | 8.2 (128 reviews) | 7.9 (17 reviews) | 
| **Peformance Tracking** | 8.9 (135 reviews) | 8.3 (23 reviews) | 

#### Sales Analysis

| Feature | Close | Freshsales | 
|---|---|---|
| **ROI Forecasting ** | 8.3 (135 reviews) | 7.8 (20 reviews) | 
| **Sales Forecasting ** | 8.6 (135 reviews) | 8.8 (21 reviews) | 

#### Generative AI

| Feature | Close | Freshsales | 
|---|---|---|
| **AI Text Generation** | 8.4 (83 reviews) | 8.3 (12 reviews) | 
| **AI Text Summarization** | 8.7 (83 reviews) | 7.9 (13 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Close | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 9.7 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 9.5 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 9.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.8 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (10 reviews) | Not enough data | 
| **Decision Making** | 9.8 (9 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 229 |
| **Freshsales** | 8.5/10 | 276 |

#### Integrated Workflows

| Feature | Close | Freshsales | 
|---|---|---|
| **Task Management** | 9.1 (221 reviews) | 9.0 (236 reviews) ✓ Verified | 
| **Email Tracking/Automation** | 9.1 (224 reviews) | 8.9 (244 reviews) ✓ Verified | 
| **Calls and Voice** | 9.0 (216 reviews) | 8.4 (182 reviews) ✓ Verified | 
| **Other Outreach Options ** | 8.7 (213 reviews) | 8.7 (182 reviews) ✓ Verified | 
| **CRM Integration** | 9.0 (218 reviews) | 8.9 (219 reviews) ✓ Verified | 
| **Calendar** | 9.0 (222 reviews) | 8.7 (69 reviews) | 
| **Shared Records** | 8.9 (221 reviews) | 8.8 (64 reviews) | 

#### Repeatability and Reportability

| Feature | Close | Freshsales | 
|---|---|---|
| **Content Management** | 8.6 (216 reviews) | 8.9 (206 reviews) ✓ Verified | 
| **Workflow Management** | 8.9 (216 reviews) | 8.9 (222 reviews) ✓ Verified | 
| **Workflow Performance** | 8.9 (207 reviews) | 8.9 (220 reviews) ✓ Verified | 
| **Sales Coaching and Insights** | 8.3 (205 reviews) | 8.7 (186 reviews) ✓ Verified | 
| **Gamification** | 7.8 (202 reviews) | 7.6 (57 reviews) | 

#### AI and Automation

| Feature | Close | Freshsales | 
|---|---|---|
| **Lead Prioritization** | 8.2 (195 reviews) | 8.4 (66 reviews) | 
| **Lead Scoring** | 8.1 (198 reviews) | 8.2 (69 reviews) | 
| **Best Time of Day Scheduling** | 8.2 (191 reviews) | 8.3 (62 reviews) | 
| **Buyer Intelligence** | 7.9 (199 reviews) | 7.9 (63 reviews) | 
| **Machine Learning** | 7.8 (197 reviews) | 7.7 (59 reviews) | 

#### Generative AI

| Feature | Close | Freshsales | 
|---|---|---|
| **AI Text Generation** | 8.0 (198 reviews) | 8.2 (28 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Close | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (33 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (33 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (33 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (33 reviews) | Not enough data | 
| **Decision Making** | 8.9 (33 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Close** | 9.1/10 | 156 |
| **Freshsales** | N/A | N/A |

#### Dialing Options

| Feature | Close | Freshsales | 
|---|---|---|
| **Preview Dialing** | 9.1 (151 reviews) | Not enough data | 
| **Progressive Dialing** | 9.2 (152 reviews) | Not enough data | 
| **Predictive Dialing** | 9.4 (17 reviews) | Not enough data | 

#### Agent Tools

| Feature | Close | Freshsales | 
|---|---|---|
| **Whisper Coaching ** | 8.6 (147 reviews) | Not enough data | 
| **Callback Scheduling ** | 8.8 (143 reviews) | Not enough data | 
| **Call Recording ** | 9.4 (148 reviews) | Not enough data | 

#### Automation

| Feature | Close | Freshsales | 
|---|---|---|
| **Voice Activity Detection** | 8.9 (142 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.5 (143 reviews) | Not enough data | 
| **Call Scrubbing** | 8.6 (143 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Close | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.9 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (22 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Close | Freshsales | 
|---|---|---|
| **Call Prioritization and List Optimization** | 9.4 (17 reviews) | Not enough data | 
| **Compliance Monitoring** | 9.3 (17 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 9.5 (17 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 313 |
| **Freshsales** | N/A | N/A |

#### Text Messaging

| Feature | Close | Freshsales | 
|---|---|---|
| **Bulk SMS** | 8.8 (266 reviews) ✓ Verified | Not enough data | 
| **Two-Way Text Messaging** | 9.3 (288 reviews) ✓ Verified | Not enough data | 
| **Text Scheduler** | 9.3 (283 reviews) ✓ Verified | Not enough data | 
| **Automatic Replies** | 8.7 (268 reviews) ✓ Verified | Not enough data | 
| **Automatic URL Shortening** | 8.4 (253 reviews) | Not enough data | 
| **MMS Marketing** | 8.7 (258 reviews) | Not enough data | 
| **Personalization** | 8.9 (257 reviews) | Not enough data | 
| **Transactional SMS** | Feature Not Available | Not enough data | 

#### SMS Platform

| Feature | Close | Freshsales | 
|---|---|---|
| **Reporting** | 9.0 (281 reviews) ✓ Verified | Not enough data | 
| **Automation** | 9.1 (277 reviews) ✓ Verified | Not enough data | 
| **White Label** | Feature Not Available | Not enough data | 
| **Text-to-Landline** | Feature Not Available | Not enough data | 
| **Short Codes** | Feature Not Available | Not enough data | 
| **API Integration** | 9.1 (264 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Close | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (16 reviews) | Not enough data | 
| **Cross-system Integration** | 9.1 (16 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (16 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (16 reviews) | Not enough data | 
| **Decision Making** | 8.6 (16 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 117 |
| **Freshsales** | N/A | N/A |

#### Channels

| Feature | Close | Freshsales | 
|---|---|---|
| **Multi-Channel Coverage** | 8.6 (107 reviews) | Not enough data | 
| **Open Listening** | 8.6 (108 reviews) | Not enough data | 
| **Physical Media** | 8.0 (108 reviews) | Not enough data | 

#### Design

| Feature | Close | Freshsales | 
|---|---|---|
| **Communications Strategy Development** | 8.5 (110 reviews) | Not enough data | 
| **Create Content** | 7.9 (107 reviews) | Not enough data | 
| **Personalization** | 8.9 (108 reviews) | Not enough data | 
| **Inbound Identification** | 8.9 (107 reviews) | Not enough data | 
| **Regulatory Compliance** | 9.0 (104 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | Freshsales | 
|---|---|---|
| **AI Text Generation** | 8.3 (104 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (103 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Freshsales** | 8.4/10 | 18 |

#### Customization

| Feature | Close | Freshsales | 
|---|---|---|
| **Custom Fields** | Not enough data | 9.1 (17 reviews) | 
| **Conditional Logic** | Not enough data | 8.3 (16 reviews) | 
| **Multi-page Forms** | Not enough data | 8.2 (14 reviews) | 
| **Design** | Not enough data | 8.3 (15 reviews) | 

#### Additional Functionality

| Feature | Close | Freshsales | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.4 (15 reviews) | 
| **Offline Capability** | Not enough data | 8.2 (12 reviews) | 
| **Notifications** | Not enough data | 8.4 (15 reviews) | 
| **Payments** | Not enough data | 8.5 (11 reviews) | 
| **Mobile Forms** | Not enough data | 8.3 (13 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Close** | 9.3/10 | 42 |
| **Freshsales** | N/A | N/A |

#### Platform

| Feature | Close | Freshsales | 
|---|---|---|
| **Omnichannel** | 8.6 (38 reviews) | Not enough data | 
| **Mobile Access** | 9.1 (39 reviews) | Not enough data | 
| **Queue Management** | 9.2 (39 reviews) | Not enough data | 
| **Call Routing** | 9.3 (39 reviews) | Not enough data | 
| **Call Back** | 9.2 (38 reviews) | Not enough data | 
| **IVR** | 8.6 (38 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.0 (38 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | Freshsales | 
|---|---|---|
| **AI Text-to-Speech** | 9.1 (38 reviews) | Not enough data | 

#### Workforce Management

| Feature | Close | Freshsales | 
|---|---|---|
| **Call Monitoring** | 9.3 (39 reviews) | Not enough data | 
| **Performance Evaluation** | 9.1 (38 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Close | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 9.7 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.8 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 9.8 (10 reviews) | Not enough data | 

#### Administrative

| Feature | Close | Freshsales | 
|---|---|---|
| **Call Recording** | 9.7 (41 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.2 (40 reviews) | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Automation

| Feature | Close | Freshsales | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Close | Freshsales | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Close | Freshsales | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Close | Freshsales | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Close | Freshsales | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Freshsales** | 8.7/10 | 58 |

#### Agentic AI - Lead Scoring

| Feature | Close | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Attribution

| Feature | Close | Freshsales | 
|---|---|---|
| **Lead Opportunity** | Not enough data | 8.8 (50 reviews) | 
| **Lead Assignment** | Not enough data | 9.0 (51 reviews) | 
| **Pipeline Acceleration** | Not enough data | 8.6 (50 reviews) | 

#### Discovery

| Feature | Close | Freshsales | 
|---|---|---|
| **Lead Management** | Not enough data | 8.9 (51 reviews) | 
| **Scoring/Ranking** | Not enough data | 8.5 (53 reviews) | 
| **Lead Context** | Not enough data | 8.7 (50 reviews) | 

#### Management

| Feature | Close | Freshsales | 
|---|---|---|
| **Conversion Viability** | Not enough data | 8.7 (49 reviews) | 
| **Workflow** | Not enough data | 9.0 (51 reviews) | 

#### Platform

| Feature | Close | Freshsales | 
|---|---|---|
| **Data Synchronization** | Not enough data | 8.5 (49 reviews) | 
| **Analysis** | Not enough data | 8.7 (51 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Freshsales** | 8.5/10 | 38 |

#### Agentic AI - Sales Performance Management

| Feature | Close | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Incentives

| Feature | Close | Freshsales | 
|---|---|---|
| **Badges** | Not enough data | 8.5 (28 reviews) | 
| **Triggers** | Not enough data | 8.6 (29 reviews) | 
| **Commission Calculator** | Not enough data | 7.9 (28 reviews) | 
| **Leaderboards** | Not enough data | 8.3 (30 reviews) | 

#### Personalization

| Feature | Close | Freshsales | 
|---|---|---|
| **Profiles** | Not enough data | 8.8 (32 reviews) | 
| **Custom Reports** | Not enough data | 8.6 (33 reviews) | 
| **Dashboards** | Not enough data | 8.6 (34 reviews) | 
| **Goal Setting** | Not enough data | 8.4 (31 reviews) | 

#### Administrative

| Feature | Close | Freshsales | 
|---|---|---|
| **Integration** | Not enough data | 8.5 (32 reviews) | 
| **Employee Structure** | Not enough data | 8.4 (29 reviews) | 
| **Behavior Monitoring** | Not enough data | 8.4 (28 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Freshsales** | 8.7/10 | 290 |

#### Agentic AI - Email Tracking

| Feature | Close | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Analytics

| Feature | Close | Freshsales | 
|---|---|---|
| **Open Rates** | Not enough data | 8.9 (223 reviews) | 
| **Link Activity** | Not enough data | 8.8 (216 reviews) | 
| **Attachment Activity** | Not enough data | 8.2 (50 reviews) | 

#### Customizations

| Feature | Close | Freshsales | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 9.0 (233 reviews) | 
| **Email Scheduling** | Not enough data | 9.2 (238 reviews) | 
| **Notifications** | Not enough data | 8.9 (245 reviews) | 
| **Email Categorization** | Not enough data | 8.6 (219 reviews) | 
| **Templates** | Not enough data | 8.9 (240 reviews) | 

#### Generative AI

| Feature | Close | Freshsales | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (32 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.7/10 | 176 |
| **Freshsales** | 8.2/10 | 103 |

#### Agentic AI - Sales Analytics

| Feature | Close | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 9.1 (18 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (18 reviews) | Not enough data | 
| **Adaptive Learning** | 8.8 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.1 (18 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (18 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Close | Freshsales | 
|---|---|---|
| **Data Sourcing** | 8.5 (164 reviews) | 8.1 (84 reviews) | 
| **Exporting & Sharing Data** | 8.7 (164 reviews) | 8.4 (84 reviews) | 
| **Multi-Device Data Visualization** | 8.5 (164 reviews) | 8.2 (78 reviews) | 
| **Interactive Dashboards** | 8.8 (168 reviews) | 8.4 (89 reviews) | 
| **Data Segmentation** | 8.6 (162 reviews) | 8.3 (84 reviews) | 

#### Predictive Analytics

| Feature | Close | Freshsales | 
|---|---|---|
| **Lead Scoring** | 8.6 (161 reviews) | 8.1 (85 reviews) | 
| **Opportunity Scoring** | 8.7 (161 reviews) | 8.2 (83 reviews) | 
| **Risk Analysis** | 8.3 (157 reviews) | 8.0 (78 reviews) | 
| **Live Forecasting** | 8.4 (159 reviews) | 7.6 (80 reviews) | 

#### Sales Management

| Feature | Close | Freshsales | 
|---|---|---|
| **Live Pipeline Management** | 9.1 (162 reviews) | 8.4 (89 reviews) | 
| **Sales Gamification** | 8.3 (158 reviews) | 7.8 (79 reviews) | 
| **Account-Based Analytics** | 8.8 (158 reviews) | 8.3 (84 reviews) | 
| **Activity Tracking** | 9.2 (162 reviews) | 8.7 (89 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 714 |
| **Freshsales** | 9.0/10 | 191 |

#### Agentic AI - Outbound Call Tracking

| Feature | Close | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (25 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (25 reviews) | Not enough data | 

#### Calling

| Feature | Close | Freshsales | 
|---|---|---|
| **Record Calls** | 9.2 (666 reviews) | 8.8 (137 reviews) | 
| **Generate Location** | Feature Not Available | 8.8 (120 reviews) | 
| **Call Types** | 9.0 (646 reviews) | 8.7 (130 reviews) | 
| **Click-to-Call** | 9.3 (661 reviews) | 9.1 (146 reviews) | 
| **Auto Dialer** | 8.8 (32 reviews) | Not enough data | 

#### Contacts

| Feature | Close | Freshsales | 
|---|---|---|
| **Personalization** | 8.8 (657 reviews) | 9.0 (151 reviews) | 
| **Information Locater** | 8.7 (619 reviews) | 9.0 (137 reviews) | 
| **Record Prospect Data** | 9.0 (654 reviews) | 9.0 (143 reviews) | 

#### Insights

| Feature | Close | Freshsales | 
|---|---|---|
| **Notes** | 9.3 (677 reviews) | 9.1 (165 reviews) | 
| **Daily Summary** | 9.0 (631 reviews) | 9.1 (142 reviews) | 
| **Automated Voicemails** | 8.7 (593 reviews) | 8.9 (123 reviews) | 
| **Automated Emails** | 9.0 (654 reviews) | 9.0 (145 reviews) | 
| **Sorts Prospects** | 8.8 (632 reviews) | 9.0 (141 reviews) | 
| **Automated Note Taking** | 9.0 (30 reviews) | Not enough data | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | Close | Freshsales | 
|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | Close | Freshsales | 
|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | Close | Freshsales | 
|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | Close | Freshsales | 
|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Close | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [CRM Software](https://www.g2.com/categories/crm), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement)

**Unique to Close (6):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)

**Unique to Freshsales (6):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Close | Freshsales | 
|---|---|---|
| **Small-Business** | 79.2% | 67.8% | 
| **Mid-Market** | 20.2% | 26.8% | 
| **Enterprise** | 0.6% | 5.4% | 

### By Industry

#### Close

- **Marketing and Advertising:** 14.9%
- **Computer Software:** 8.7%
- **Real Estate:** 8.1%
- **Financial Services:** 6.7%
- **Information Technology and Services:** 5.6%
- **Consulting:** 5.4%
- **Professional Training & Coaching:** 4.2%
- **Insurance:** 2.9%
- **Health, Wellness and Fitness:** 2.8%
- **Consumer Services:** 2.5%
- **Other:** 38.3%

#### Freshsales

- **Information Technology and Services:** 16.6%
- **Computer Software:** 13.7%
- **Marketing and Advertising:** 7.8%
- **Financial Services:** 4.2%
- **Internet:** 3.6%
- **Education Management:** 3.2%
- **Retail:** 2.8%
- **Real Estate:** 2.4%
- **Construction:** 1.9%
- **Telecommunications:** 1.9%
- **Other:** 41.7%

---
## Alternatives

### Alternatives to Close

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25824 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13841 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9665 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14700 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3065 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (640 reviews)
- [Reply](https://www.g2.com/products/reply/reviews) — 4.6/5 stars (1543 reviews)

### Alternatives to Freshsales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25824 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13841 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14700 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1433 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (298 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3065 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (479 reviews)

---
## Top Discussions

### Close

- Title: [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) — 2 comments
  > **Top comment:** "CRM"
- Title: [How long does it take to generate a new integration?](https://www.g2.com/discussions/how-long-does-it-take-to-generate-a-new-integration) — 2 comments, 1 upvote
  > **Top comment:** "Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website..."
- Title: [how do I integrate WhatsApp?](https://www.g2.com/discussions/how-do-i-integrate-whatsapp) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier or use API's to link them manually."
- Title: [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling sales teams to manage every conversation..."
- Title: [How fast does close read the feedback provided?](https://www.g2.com/discussions/50910-how-fast-does-close-read-the-feedback-provided) — 1 comment, 1 upvote
  > **Top comment:** "Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all..."

### Freshsales

- Title: [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) — 2 comments, 1 upvote
  > **Top comment:** "It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible..."
- Title: [What are the three benefits of CRM?](https://www.g2.com/discussions/freshsales-what-are-the-three-benefits-of-crm) — 2 comments
  > **Top comment:** "1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the..."
- Title: [What is Freshsales CRM?](https://www.g2.com/discussions/what-is-freshsales-crm) — 1 comment
  > **Top comment:** "It's a CRM software."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/freshsales-what-are-the-features-of-crm-software) — 1 comment
  > **Top comment:** "Very nice software "
- Title: [How to improve more on fresh sales](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) — 1 comment, 1 upvote
  > **Top comment:** "Auto WhatsApp feature "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/close-vs-freshsales)