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Compare Close and Freshsales 
Featured Products
At a Glance
Market Segments
Small-Business (79.1% of reviews)
Small-Business (68.0% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Starting at $9.00 1 User Per Month
Close
Star Rating
(2,004)4.7 out of 5
Market Segments
Small-Business (79.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansFreshsales
Star Rating
(1,221)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Close excels in user experience, with many praising its user-friendly interface that simplifies navigation and reduces the learning curve for new users. One user highlighted how easy it is to integrate with tools like Calendly and Slack, making it a seamless part of their workflow.
- Users say that Freshsales offers a solid CRM experience, particularly for organizing leads into categories like cold, warm, and hot leads. This feature helps sales teams manage their pipelines effectively, although some users noted that it may not be as intuitive as Close.
- According to verified reviews, Close has a significant edge in call tracking and management, with users appreciating features like call recording that help them keep track of conversations and deal progress. This functionality is often cited as a game-changer for sales teams.
- Reviewers mention that while Freshsales is easy to customize, it sometimes lacks the depth of features that Close provides, particularly in areas like sales engagement and automation. Users have noted that Close's comprehensive tools make it easier to manage complex sales processes.
- G2 reviewers highlight that Close's implementation process is quick and straightforward, with many users noting the intuitive onboarding wizard that helps new users get started without hassle. In contrast, some Freshsales users have reported a steeper learning curve during setup.
- Users report that Close consistently receives higher ratings for quality of support, with many praising the responsiveness and helpfulness of the support team. Freshsales, while still providing decent support, has received mixed feedback regarding response times and issue resolution.
Pricing
Entry-Level Pricing
Close
Solo
Starting at $9.00
1 User Per Month
Perfect for individuals organizing leads, managing pipelines, and keeping all sales communication in one place.
- 1 user included
- Up to 10,000 Leads
- Built-in email, calling, & SMS
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Free Trial
Close
Free Trial is available
Freshsales
Free Trial is available
Ratings
Meets Requirements
9.1
1,739
8.7
1,039
Ease of Use
9.2
1,780
9.0
1,052
Ease of Setup
9.0
1,117
8.8
559
Ease of Admin
9.0
565
8.9
535
Quality of Support
9.3
1,555
8.8
1,009
Has the product been a good partner in doing business?
9.3
560
9.0
529
Product Direction (% positive)
9.5
1,751
9.3
1,033
Features by Category
Sales Force Automation
9.0
1353
|
Verified
8.9
718
|
Verified
Feature Not Available
8.3
417
9.0
1358
|
Verified
8.8
707
|
Verified
9.0
1386
|
Verified
8.5
705
|
Verified
8.3
1166
8.3
507
|
Verified
9.1
1307
|
Verified
8.6
336
|
Verified
8.4
1123
8.2
482
|
Verified
8.3
1131
8.1
468
8.4
1162
8.4
510
|
Verified
Marketing Automation
8.7
1261
8.5
548
8.5
1218
8.5
522
9.2
1339
8.9
627
8.2
1133
7.9
114
Customer Support
8.7
1216
|
Verified
8.5
534
8.7
1226
|
Verified
8.6
542
8.7
1260
|
Verified
8.6
548
8.7
1250
|
Verified
8.2
458
8.6
1198
|
Verified
8.4
478
Reporting & Analytics
8.7
1259
|
Verified
8.4
629
|
Verified
8.8
1281
|
Verified
8.6
665
|
Verified
8.2
1141
8.3
508
|
Verified
Mobile & Social
8.2
1074
Feature Not Available
7.9
1096
8.1
208
|
Verified
8.2
1087
8.3
331
|
Verified
Platform
8.7
1196
|
Verified
8.4
404
|
Verified
8.8
1215
|
Verified
8.5
393
|
Verified
8.9
1198
8.7
414
|
Verified
8.5
1124
8.3
314
|
Verified
8.0
1070
|
Verified
7.7
258
8.4
1098
8.0
301
|
Verified
9.1
1212
|
Verified
8.8
408
|
Verified
8.4
1115
8.0
285
|
Verified
Integration
8.8
1124
|
Verified
8.4
375
|
Verified
8.7
1126
|
Verified
8.3
331
|
Verified
8.5
1060
|
Verified
7.9
297
|
Verified
Generative AI
Feature Not Available
7.6
84
Agentic AI - CRM
8.5
82
Not enough data
8.5
80
Not enough data
8.6
80
Not enough data
8.5
81
Not enough data
8.7
81
Not enough data
8.8
80
Not enough data
8.7
80
Not enough data
Email Marketing
Not enough data
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Online Marketing
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Lead Management
Not enough data
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Campaign Management
Not enough data
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Reporting & Analytics
Not enough data
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.9
133
8.1
19
8.6
133
8.3
19
9.0
140
8.6
20
8.6
134
8.7
18
Organization
9.2
136
8.6
20
8.9
133
8.9
19
8.9
133
7.9
19
Performance Analysis
8.2
127
7.9
17
8.9
134
8.3
23
Sales Analysis
8.3
134
7.8
20
8.6
134
8.8
21
Generative AI
8.4
82
8.3
12
8.7
82
7.9
13
Agentic AI - AI Sales Assistant
9.8
9
Not enough data
9.6
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.8
8
Not enough data
8.9
9
Not enough data
9.8
8
Not enough data
Integrated Workflows
9.1
220
9.0
236
|
Verified
9.1
223
8.9
244
|
Verified
9.0
215
8.4
182
|
Verified
8.7
212
8.7
182
|
Verified
9.0
217
8.9
219
|
Verified
9.0
221
8.7
69
8.9
220
8.8
64
Repeatability and Reportability
8.6
215
8.9
206
|
Verified
8.9
215
8.9
222
|
Verified
8.9
205
8.9
220
|
Verified
8.3
203
8.7
186
|
Verified
7.8
201
7.6
57
AI and Automation
8.2
194
8.4
66
8.1
197
8.2
69
8.2
190
8.3
62
7.9
198
7.9
63
7.8
196
7.7
59
Generative AI
8.0
197
8.2
28
Agentic AI - Sales Engagement
8.5
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
8.3
31
Not enough data
8.8
31
Not enough data
8.8
32
Not enough data
8.9
32
Not enough data
Dialing Options
9.1
150
Not enough data
9.2
151
Not enough data
9.4
17
Not enough data
Agent Tools
8.6
146
Not enough data
8.8
142
Not enough data
9.4
147
Not enough data
Automation
8.9
141
Not enough data
8.5
142
Not enough data
8.6
142
Not enough data
Agentic AI - Auto Dialer
8.8
21
Not enough data
8.8
21
Not enough data
AI Capabilities - Auto Dialer
9.4
17
Not enough data
9.3
17
Not enough data
9.5
17
Not enough data
Text Messaging
8.8
265
|
Verified
Not enough data
9.3
287
|
Verified
Not enough data
9.3
282
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.4
252
Not enough data
8.7
257
Not enough data
8.9
256
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
280
|
Verified
Not enough data
9.1
276
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
263
|
Verified
Not enough data
Agentic AI - SMS Marketing
8.6
15
Not enough data
8.4
15
Not enough data
9.0
15
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.6
15
Not enough data
Channels
8.6
105
Not enough data
8.6
107
Not enough data
8.0
107
Not enough data
Design
8.5
109
Not enough data
7.9
106
Not enough data
8.9
107
Not enough data
8.9
106
Not enough data
9.0
103
Not enough data
Generative AI
8.3
103
Not enough data
8.8
102
Not enough data
Customization
Not enough data
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Additional Functionality
Not enough data
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Platform
8.6
37
Not enough data
9.1
38
Not enough data
9.2
38
Not enough data
9.3
38
Not enough data
9.1
37
Not enough data
8.6
37
Not enough data
9.0
37
Not enough data
Generative AI
9.1
37
Not enough data
Workforce Management
9.3
38
Not enough data
9.1
37
Not enough data
Call Center Infrastructure (CCI)
9.8
9
Not enough data
9.6
9
Not enough data
9.8
10
Not enough data
9.8
9
Not enough data
Administrative
9.7
40
Not enough data
9.2
39
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Discovery
Not enough data
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Management
Not enough data
8.7
49
Not enough data
9.0
51
Platform
Not enough data
8.5
49
Not enough data
8.7
51
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.5
28
Not enough data
8.6
29
Not enough data
7.9
28
Not enough data
8.3
30
Personalization
Not enough data
8.8
32
Not enough data
8.6
33
Not enough data
8.6
34
Not enough data
8.4
31
Administrative
Not enough data
8.5
32
Not enough data
8.4
29
Not enough data
8.4
28
Agentic AI - Email Tracking
8.7
22
Not enough data
8.3
22
Not enough data
8.1
20
Not enough data
8.3
21
Not enough data
8.2
21
Not enough data
8.1
20
Not enough data
8.2
21
Not enough data
Analytics
8.6
488
8.8
224
Feature Not Available
8.8
217
Feature Not Available
8.2
50
Customizations
9.0
496
9.0
234
9.2
496
9.2
239
8.8
521
8.9
246
8.6
477
8.6
220
9.2
519
8.9
241
Generative AI
Feature Not Available
7.7
32
Agentic AI - Sales Analytics
9.0
17
Not enough data
8.9
17
Not enough data
8.8
16
Not enough data
9.0
17
Not enough data
8.4
17
Not enough data
Data Sourcing
8.5
163
8.1
84
8.7
163
8.4
84
8.5
163
8.2
78
8.8
166
8.4
89
8.6
160
8.3
84
Predictive Analytics
8.6
160
8.1
85
8.7
160
8.2
83
8.3
155
8.0
78
8.4
158
7.6
80
Sales Management
9.1
161
8.4
89
8.3
157
7.8
79
8.8
156
8.3
84
9.2
161
8.7
89
Agentic AI - Outbound Call Tracking
8.5
24
Not enough data
8.4
24
Not enough data
Calling
9.2
664
8.8
137
Feature Not Available
8.8
120
9.0
645
8.7
130
9.3
659
9.1
146
8.9
30
Not enough data
Contacts
8.8
655
9.0
151
8.7
618
9.0
137
9.0
653
9.0
143
Insights
9.3
676
9.1
165
9.0
630
9.1
142
8.7
592
8.9
123
9.0
652
9.0
145
8.8
631
9.0
141
9.0
28
Not enough data
Categories
Categories
Shared Categories
Close and Freshsales are categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Sales Analytics, Email Tracking, and CRM
Unique Categories
Close is categorized as Customer Communications Management, SMS Marketing, Call Center Infrastructure (CCI), and Auto Dialer
Freshsales is categorized as Online Form Builder, Lead Scoring, Sales Performance Management, Visitor Identification, and Marketing Automation
Reviews
Reviewers' Company Size
Close
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.0%
Computer Software
8.7%
Real Estate
8.2%
Financial Services
6.6%
Information Technology and Services
5.5%
Other
56.0%
Information Technology and Services
16.6%
Computer Software
13.8%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.7%
Other
54.0%
Alternatives
Discussions
How fast does close read the feedback provided?
1 Comment
SW
Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all...Read more
how do I integrate WhatsApp?
1 Comment
KS
You can use Zapier or use API's to link them manually.Read more
How long does it take to generate a new integration?
1 Comment
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
What are the three benefits of CRM?
2 Comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 Comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 Comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
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