Compare Close and Freshsales 
Featured Products
At a Glance
Market Segments
Small-Business (79.1% of reviews)
Small-Business (68.0% of reviews)
Entry-Level Pricing
$9.00 1 Seat Per Month
Starting at $9.00 1 User Per Month
Close
Star Rating
(2,025)4.7 out of 5
Market Segments
Small-Business (79.1% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 1 Seat Per Month
Free Trial is available
Browse all 4 pricing plansFreshsales
Star Rating
(1,225)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Close excels in user satisfaction, with a higher overall rating compared to Freshsales. Users appreciate its intuitive interface and quick implementation, making it a favorite for sales development representatives who need a reliable CRM for managing pipelines and customer responses.
- According to verified reviews, Freshsales is praised for its customization options and ease of use, particularly for uploading leads and managing sales tasks. Users find the initial setup straightforward, which helps teams get started quickly, although it doesn't quite match the seamless experience reported by Close users.
- Reviewers mention that Close's strong performance in features like forecasting and pipeline management significantly enhances daily operations. Users highlight how these tools contribute to effective sales strategies, whereas Freshsales, while functional, does not provide the same level of depth in these areas.
- Users say that Close's support quality stands out, with many noting the responsiveness and helpfulness of the support team. In contrast, Freshsales users have reported mixed experiences with support, indicating that while it is generally adequate, it may not always meet expectations during critical times.
- Reviewers highlight that Close's robust features for activity tracking and lead management are particularly beneficial for small businesses, which make up a significant portion of its user base. Freshsales also offers these features, but users feel that Close provides a more comprehensive and user-friendly experience.
- According to recent feedback, both products have easy setup processes, but Close users consistently mention that the onboarding experience is smoother and more intuitive. This advantage can lead to quicker adoption and productivity gains for teams using Close compared to Freshsales.
Pricing
Entry-Level Pricing
Close
Solo
$9.00
1 Seat Per Month
Built for the individual who wants every lead, pipeline, and conversation in one place.
- 1 user included
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Free Trial
Close
Free Trial is available
Freshsales
Free Trial is available
Ratings
Meets Requirements
9.1
1,748
8.7
1,040
Ease of Use
9.2
1,789
9.0
1,053
Ease of Setup
9.0
1,126
8.8
560
Ease of Admin
9.0
567
8.9
535
Quality of Support
9.3
1,563
8.8
1,010
Has the product been a good partner in doing business?
9.3
562
9.0
529
Product Direction (% positive)
9.5
1,760
9.3
1,034
Features by Category
Sales Force Automation
9.0
1357
|
Verified
8.9
718
|
Verified
Feature Not Available
8.3
417
9.0
1362
|
Verified
8.8
707
|
Verified
9.0
1389
|
Verified
8.5
706
|
Verified
8.3
1166
8.3
507
|
Verified
9.1
1308
|
Verified
8.6
336
|
Verified
8.4
1123
8.2
482
|
Verified
8.3
1131
8.1
468
8.4
1162
8.4
510
|
Verified
Marketing Automation
8.7
1263
8.5
549
8.5
1218
8.5
522
9.2
1341
8.9
628
8.2
1133
7.9
114
Customer Support
8.7
1216
|
Verified
8.5
534
8.7
1226
|
Verified
8.6
542
8.7
1260
|
Verified
8.6
548
8.7
1252
|
Verified
8.2
458
8.6
1199
|
Verified
8.4
478
Reporting & Analytics
8.7
1261
|
Verified
8.4
630
|
Verified
8.8
1283
|
Verified
8.6
665
|
Verified
8.2
1142
8.3
508
|
Verified
Mobile & Social
8.2
1075
Feature Not Available
7.9
1098
8.1
208
|
Verified
8.2
1088
8.3
331
|
Verified
Platform
8.7
1197
|
Verified
8.4
404
|
Verified
8.8
1216
|
Verified
8.5
394
|
Verified
8.9
1198
8.7
414
|
Verified
8.5
1125
8.3
314
|
Verified
8.0
1071
|
Verified
7.7
258
8.4
1098
8.0
301
|
Verified
9.1
1215
|
Verified
8.8
408
|
Verified
8.4
1115
8.0
285
|
Verified
Integration
8.8
1125
|
Verified
8.4
375
|
Verified
8.7
1126
|
Verified
8.3
331
|
Verified
8.5
1060
|
Verified
7.9
297
|
Verified
Generative AI
Feature Not Available
7.6
84
Agentic AI - CRM
8.5
82
Not enough data
8.5
80
Not enough data
8.6
80
Not enough data
8.5
81
Not enough data
8.7
81
Not enough data
8.8
80
Not enough data
8.7
80
Not enough data
Email Marketing
Not enough data
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Online Marketing
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Lead Management
Not enough data
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Campaign Management
Not enough data
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Reporting & Analytics
Not enough data
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.9
133
8.1
19
8.6
133
8.3
19
9.0
140
8.6
20
8.6
134
8.7
18
Organization
9.2
136
8.6
20
8.9
133
8.9
19
8.9
133
7.9
19
Performance Analysis
8.2
127
7.9
17
8.9
134
8.3
23
Sales Analysis
8.3
134
7.8
20
8.6
134
8.8
21
Generative AI
8.4
82
8.3
12
8.7
82
7.9
13
Agentic AI - AI Sales Assistant
9.8
9
Not enough data
9.6
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.8
8
Not enough data
8.9
9
Not enough data
9.8
8
Not enough data
Integrated Workflows
9.1
220
9.0
236
|
Verified
9.1
223
8.9
244
|
Verified
9.0
215
8.4
182
|
Verified
8.7
212
8.7
182
|
Verified
9.0
217
8.9
219
|
Verified
9.0
221
8.7
69
8.9
220
8.8
64
Repeatability and Reportability
8.6
215
8.9
206
|
Verified
8.9
215
8.9
222
|
Verified
8.9
206
8.9
220
|
Verified
8.3
204
8.7
186
|
Verified
7.8
201
7.6
57
AI and Automation
8.2
194
8.4
66
8.1
197
8.2
69
8.2
190
8.3
62
7.9
198
7.9
63
7.8
196
7.7
59
Generative AI
8.0
197
8.2
28
Agentic AI - Sales Engagement
8.5
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
8.3
31
Not enough data
8.8
31
Not enough data
8.8
32
Not enough data
8.9
32
Not enough data
Dialing Options
9.1
150
Not enough data
9.2
151
Not enough data
9.4
17
Not enough data
Agent Tools
8.6
146
Not enough data
8.8
142
Not enough data
9.4
147
Not enough data
Automation
8.9
141
Not enough data
8.5
142
Not enough data
8.6
142
Not enough data
Agentic AI - Auto Dialer
8.8
21
Not enough data
8.8
21
Not enough data
AI Capabilities - Auto Dialer
9.4
17
Not enough data
9.3
17
Not enough data
9.5
17
Not enough data
Text Messaging
8.8
265
|
Verified
Not enough data
9.3
287
|
Verified
Not enough data
9.3
282
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.4
252
Not enough data
8.7
257
Not enough data
8.9
256
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
280
|
Verified
Not enough data
9.1
276
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
263
|
Verified
Not enough data
Agentic AI - SMS Marketing
8.6
15
Not enough data
8.4
15
Not enough data
9.0
15
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.6
15
Not enough data
Channels
8.6
106
Not enough data
8.6
107
Not enough data
8.0
107
Not enough data
Design
8.5
109
Not enough data
7.9
106
Not enough data
8.9
107
Not enough data
8.9
106
Not enough data
9.0
103
Not enough data
Generative AI
8.3
103
Not enough data
8.8
102
Not enough data
Customization
Not enough data
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Additional Functionality
Not enough data
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Platform
8.6
37
Not enough data
9.1
38
Not enough data
9.2
38
Not enough data
9.3
38
Not enough data
9.1
37
Not enough data
8.6
37
Not enough data
9.0
37
Not enough data
Generative AI
9.1
37
Not enough data
Workforce Management
9.3
38
Not enough data
9.1
37
Not enough data
Call Center Infrastructure (CCI)
9.8
9
Not enough data
9.6
9
Not enough data
9.8
10
Not enough data
9.8
9
Not enough data
Administrative
9.7
40
Not enough data
9.2
39
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Discovery
Not enough data
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Management
Not enough data
8.7
49
Not enough data
9.0
51
Platform
Not enough data
8.5
49
Not enough data
8.7
51
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.5
28
Not enough data
8.6
29
Not enough data
7.9
28
Not enough data
8.3
30
Personalization
Not enough data
8.8
32
Not enough data
8.6
33
Not enough data
8.6
34
Not enough data
8.4
31
Administrative
Not enough data
8.5
32
Not enough data
8.4
29
Not enough data
8.4
28
Agentic AI - Email Tracking
8.7
22
Not enough data
8.3
22
Not enough data
8.1
20
Not enough data
8.3
21
Not enough data
8.2
21
Not enough data
8.1
20
Not enough data
8.2
21
Not enough data
Analytics
8.6
488
8.8
224
Feature Not Available
8.8
217
Feature Not Available
8.2
50
Customizations
9.0
496
9.0
234
9.2
496
9.2
239
8.8
521
8.9
246
8.6
477
8.6
220
9.2
519
8.9
241
Generative AI
Feature Not Available
7.7
32
Agentic AI - Sales Analytics
9.0
17
Not enough data
8.9
17
Not enough data
8.8
16
Not enough data
9.0
17
Not enough data
8.4
17
Not enough data
Data Sourcing
8.5
163
8.1
84
8.7
163
8.4
84
8.5
163
8.2
78
8.8
167
8.4
89
8.6
161
8.3
84
Predictive Analytics
8.6
160
8.1
85
8.7
160
8.2
83
8.3
156
8.0
78
8.4
158
7.6
80
Sales Management
9.1
161
8.4
89
8.3
157
7.8
79
8.8
157
8.3
84
9.2
161
8.7
89
Agentic AI - Outbound Call Tracking
8.5
24
Not enough data
8.4
24
Not enough data
Calling
9.2
665
8.8
137
Feature Not Available
8.8
120
9.0
645
8.7
130
9.3
660
9.1
146
8.9
30
Not enough data
Contacts
8.8
656
9.0
151
8.7
618
9.0
137
9.0
653
9.0
143
Insights
9.3
676
9.1
165
9.0
630
9.1
142
8.7
592
8.9
123
9.0
653
9.0
145
8.8
631
9.0
141
9.0
29
Not enough data
Categories
Categories
Shared Categories
Close and Freshsales are categorized as CRM, Outbound Call Tracking, Sales Analytics, AI Sales Assistant, Sales Engagement, and Email Tracking
Unique Categories
Close is categorized as Auto Dialer, Customer Communications Management, SMS Marketing, and Call Center Infrastructure (CCI)
Freshsales is categorized as Online Form Builder, Lead Scoring, Sales Performance Management, Visitor Identification, and Marketing Automation
Reviews
Reviewers' Company Size
Close
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.0%
Computer Software
8.7%
Real Estate
8.1%
Financial Services
6.6%
Information Technology and Services
5.5%
Other
56.1%
Information Technology and Services
16.7%
Computer Software
13.7%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.6%
Other
53.9%
Alternatives
Discussions
What is Close used for?
2 Comments
TH
CRMRead more
How long does it take to generate a new integration?
2 Comments
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
how do I integrate WhatsApp?
2 Comments
KS
You can use Zapier or use API's to link them manually.Read more
What is Freshsales used for?
2 Comments
BP
It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible...Read more
What are the three benefits of CRM?
2 Comments
BP
1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the...Read more
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