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Atera
Atera
(1,038)
4.6 out of 5
Atera
By Atera
Optimized for quick response
LogMeIn Rescue
LogMeIn Rescue
(198)
4.6 out of 5
LogMeIn Rescue
By GoTo
At a Glance
Atera
Atera
Star Rating
(1,038)4.6 out of 5
Market Segments
Small-Business (61.2% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plans
LogMeIn Rescue
LogMeIn Rescue
Star Rating
(198)4.6 out of 5
Market Segments
Mid-Market (39.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn Rescue
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Atera excels in providing a centralized platform for managing alerts and remote sessions, which helps users stay ahead of potential issues. One user noted, "Atera helps me coordinate alerts and remote sessions in one place, so I no longer need to switch between tools."
  • Users say that LogMeIn Rescue is particularly effective for remote access, with many praising its ability to connect to machines seamlessly. A recent user highlighted, "We can easily connect to the machines and solve their problems from anywhere so don't need physical interaction."
  • Reviewers mention that Atera's automation features make monitoring multiple endpoints much more manageable. One user shared, "Monitoring hundreds of endpoints has become manageable thanks to centralized alerts and automation, and the daily health check is much easier."
  • According to verified reviews, LogMeIn Rescue is recognized for its robust security features, making it a reliable choice for IT professionals. Users appreciate its "impressive array of security features," which adds an extra layer of confidence when providing remote support.
  • G2 reviewers highlight that Atera is user-friendly for both managers and end-users, with one reviewer stating, "A helpful tool to follow tickets. Managers and users can easily use it." This ease of use is a significant advantage for teams looking to streamline their support processes.
  • Users report that while both products have similar star ratings, Atera's higher G2 Score reflects greater overall satisfaction among a larger user base, with 115 recent reviews compared to LogMeIn Rescue's 2, indicating a more active and engaged community.
Pricing
Entry-Level Pricing
Atera
Free Trial
Free Trial
Browse all 8 pricing plans
LogMeIn Rescue
No pricing available
Free Trial
Atera
Free Trial is available
LogMeIn Rescue
Free Trial is available
Ratings
Meets Requirements
8.8
865
9.3
159
Ease of Use
9.2
931
9.2
159
Ease of Setup
9.1
783
9.1
93
Ease of Admin
9.0
587
9.0
82
Quality of Support
9.0
822
8.8
142
Has the product been a good partner in doing business?
9.2
580
9.0
78
Product Direction (% positive)
9.4
852
8.5
149
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
8.0
338
8.8
101
Ticket and Case Management
8.6
303
8.7
52
|
Verified
8.6
302
8.6
50
|
Verified
8.5
301
9.0
54
|
Verified
8.3
292
Feature Not Available
8.2
285
9.2
42
8.3
291
9.2
59
|
Verified
8.2
292
9.0
47
|
Verified
8.1
286
Feature Not Available
Generative AI
7.2
235
8.0
11
7.3
236
8.6
11
Agentic AI - Help Desk
8.3
31
Not enough data
8.4
31
Not enough data
8.5
31
Not enough data
Communication Channels
8.2
288
8.8
55
|
Verified
8.7
287
8.6
46
8.1
282
9.2
66
|
Verified
6.4
268
Feature Not Available
6.2
265
Feature Not Available
Platform
7.2
294
8.6
36
|
Verified
7.8
304
8.9
36
|
Verified
8.4
302
9.1
37
|
Verified
8.0
306
9.0
28
|
Verified
8.2
309
8.9
54
|
Verified
8.5
305
8.9
53
|
Verified
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
8.0
175
Not enough data
Administration
8.1
156
Not enough data
8.3
159
Not enough data
8.7
162
Not enough data
Service Desk
8.6
158
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
154
Not enough data
8.9
152
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.1
145
Not enough data
Functionality
8.4
156
Not enough data
8.5
151
Not enough data
8.9
155
Not enough data
8.7
153
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
8.2
677
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
597
|
Verified
Not enough data
8.3
80
Not enough data
8.0
73
Not enough data
Monitoring and Management
9.1
608
|
Verified
Not enough data
8.3
547
|
Verified
Not enough data
8.3
545
|
Verified
Not enough data
8.6
591
|
Verified
Not enough data
8.3
78
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.8
96
Not enough data
Service Management
9.1
595
|
Verified
Not enough data
8.7
85
Not enough data
8.7
104
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
87
Not enough data
7.5
79
Not enough data
7.8
79
Not enough data
7.6
79
Not enough data
7.8
79
Not enough data
7.5
81
Not enough data
7.4
79
Not enough data
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
7.5
34
Not enough data
Scope
6.8
30
Not enough data
7.9
33
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Network MonitoringHide 27 FeaturesShow 27 Features
8.1
304
Not enough data
Functionality
8.9
282
Not enough data
8.9
288
Not enough data
8.2
273
Not enough data
8.6
263
Not enough data
Monitoring - Network Monitoring
8.3
35
Not enough data
8.7
36
Not enough data
8.8
33
Not enough data
Management
8.4
260
Not enough data
8.4
261
Not enough data
7.9
249
Not enough data
Analytics - Network Monitoring
8.2
34
Not enough data
8.0
34
Not enough data
Security - Network Monitoring
8.5
35
Not enough data
7.9
36
Not enough data
8.3
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.6
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
AIOps PlatformsHide 18 FeaturesShow 18 Features
7.8
14
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Asset ManagementHide 18 FeaturesShow 18 Features
7.9
234
Not enough data
Asset Inventory
8.8
225
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
195
Not enough data
7.2
192
Not enough data
Agentic AI - IT Asset Management
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
ServiceNow Store AppsHide 6 FeaturesShow 6 Features
Not enough data
Not enough data
ServiceNow Apps
Not enough data
9.2
6
Not enough data
8.3
6
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
9.5
10
Not enough data
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Remote SupportHide 18 FeaturesShow 18 Features
7.8
467
8.9
50
Administration
8.7
439
9.7
46
8.4
436
9.6
45
7.3
382
9.1
42
9.0
440
9.1
39
8.2
421
9.2
43
8.2
440
8.9
43
Maintenance
8.9
440
9.3
43
7.8
390
8.8
33
Communication
Feature Not Available
9.2
43
6.1
363
8.1
32
6.1
356
8.0
34
6.9
367
8.9
40
Security
7.8
379
9.3
40
8.0
387
9.0
39
Device Support
7.4
390
8.3
40
8.2
394
8.8
39
8.2
392
8.7
41
Performance
8.2
425
9.0
43
Co-BrowsingHide 5 FeaturesShow 5 Features
Not enough data
9.1
8
Administration
Not enough data
9.4
8
Not enough data
9.0
7
Not enough data
9.2
8
Security
Not enough data
9.5
7
Not enough data
8.3
6
Endpoint ManagementHide 1 FeatureShow 1 Feature
7.2
285
Not enough data
Generative AI
7.2
281
Not enough data
Remote Video SupportHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI IT AgentsHide 16 FeaturesShow 16 Features
7.6
15
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.1
13
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Service DeskHide 19 FeaturesShow 19 Features
8.2
231
8.7
58
Incident Management
8.4
210
8.7
25
8.5
213
8.8
26
8.8
206
8.5
29
8.2
211
8.3
33
8.1
203
8.6
28
Reporting
8.6
211
8.8
39
8.4
208
8.8
39
7.8
201
8.8
27
Access & Usability
7.4
208
8.5
35
8.5
204
8.9
36
8.0
201
9.0
29
8.3
197
9.1
31
Agentic AI - Service Desk
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Not enough data
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
8.4
84
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
79
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
81
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Remote DesktopHide 14 FeaturesShow 14 Features
Not enough data
9.2
75
Administration
Not enough data
9.0
59
Not enough data
8.9
48
Not enough data
8.9
58
Not enough data
9.0
56
Not enough data
9.4
60
Not enough data
9.3
58
Not enough data
9.2
64
Platform
Not enough data
9.4
58
Not enough data
8.5
50
Not enough data
9.2
52
Not enough data
9.4
63
Security
Not enough data
9.4
39
Not enough data
9.3
45
Not enough data
9.2
44
Categories
Categories
Shared Categories
Atera
Atera
LogMeIn Rescue
LogMeIn Rescue
Atera and LogMeIn Rescue are categorized as Remote Support, Service Desk, and Help Desk
Unique Categories
Atera
LogMeIn Rescue
Reviews
Reviewers' Company Size
Atera
Atera
Small-Business(50 or fewer emp.)
61.2%
Mid-Market(51-1000 emp.)
33.4%
Enterprise(> 1000 emp.)
5.4%
LogMeIn Rescue
LogMeIn Rescue
Small-Business(50 or fewer emp.)
34.8%
Mid-Market(51-1000 emp.)
39.7%
Enterprise(> 1000 emp.)
25.5%
Reviewers' Industry
Atera
Atera
Information Technology and Services
30.4%
Computer & Network Security
12.8%
Manufacturing
3.1%
Telecommunications
3.1%
Hospital & Health Care
3.1%
Other
47.5%
LogMeIn Rescue
LogMeIn Rescue
Information Technology and Services
23.8%
Computer Software
10.3%
Computer & Network Security
5.9%
Accounting
4.3%
Financial Services
3.2%
Other
52.4%
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Atera
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LogMeIn Rescue
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Discussions
Atera
Atera Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
See all discussions
LogMeIn Rescue
LogMeIn Rescue Discussions
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
Monty the Mongoose crying
LogMeIn Rescue has no more discussions with answers
See all discussions
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Atera
Atera
Optimized for quick response
LogMeIn Rescue
LogMeIn Rescue