1. [Home](https://www.g2.com/) 2. ... 3. [Remote Support Software](https://www.g2.com/categories/remote-support) 4. [LogMeIn Rescue Discussions](https://www.g2.com/products/logmein-rescue/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2bbdb5d53b89080377e86d17937346d4/logmein-rescue.png "Product Avatar Image") ![Reward for good LogMeIn Rescue reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/38891/medal.svg "Reward for good LogMeIn Rescue reviews") ](/products/logmein-rescue/reviews) [ LogMeIn Rescue ](/products/logmein-rescue/reviews) (232)4.5/5 LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support. Show More * * * ### 32 Discussions ### 32 Participants ### 71.0 Nps Score Already have LogMeIn Rescue? ### All LogMeIn Rescue Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Rescue used for? ](/discussions/what-is-rescue-used-for) What is Rescue used for? [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Remote Support Software ](https://www.g2.com/tags/remote-support-software)[ Remote Desktop Software ](https://www.g2.com/tags/remote-desktop-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Co-Browsing Software ](https://www.g2.com/tags/co-browsing-software)[ Remote Video Support Software ](https://www.g2.com/tags/remote-video-support-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+LogMeIn+Rescue+questions+and+get+answers+from+expert+users+in+our+LogMeIn+Rescue+Discussions+section.&title=LogMeIn+Rescue+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flogmein-rescue%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=LogMeIn+Rescue+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flogmein-rescue%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flogmein-rescue%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=LogMeIn+Rescue+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flogmein-rescue%2Fdiscuss%0aAsk+LogMeIn+Rescue+questions+and+get+answers+from+expert+users+in+our+LogMeIn+Rescue+Discussions+section.) 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[Ranee S.](https://www.g2.com/users/9b82b6f9-d4c2-4dc2-8752-d9014ba76d77 "Ranee S.") • almost 7 years ago Data Analyst at Veterans Sourcing Group, LLC Data Analyst at Veterans Sourcing Group, LLC More Options - [ # What version of Mac OS is preferred for remote connections? ](/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) Users on Mojave often saw the connection attempt either time out of reattempt infinitely. Additionally, they often saw a message that the app was not optimized for their system [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Remote Desktop Software ](https://www.g2.com/tags/remote-desktop-software) [ Remote Support Software ](https://www.g2.com/tags/remote-support-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+LogMeIn+Rescue+questions+and+get+answers+from+expert+users+in+our+LogMeIn+Rescue+Discussions+section.&title=LogMeIn+Rescue+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flogmein-rescue%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=LogMeIn+Rescue+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flogmein-rescue%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flogmein-rescue%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=LogMeIn+Rescue+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flogmein-rescue%2Fdiscuss%0aAsk+LogMeIn+Rescue+questions+and+get+answers+from+expert+users+in+our+LogMeIn+Rescue+Discussions+section.) 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Answer a few questions to help the LogMeIn Rescue community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flogmein-rescue%2Fdiscuss%3Fsmall_ask%3Dlogmein-rescue) No ## Top Contributors in LogMeIn Rescue 1 CB Loading... ### [Chip B.](https://www.g2.com/users/44e756bc-9d13-4132-8d83-8e28862a66de "Chip B.") Systems Analyst 1 pt