BigChange is cloud-based job management software for UK field service businesses that connects office teams, mobile workers, customers and vehicles across the job lifecycle. It combines field service management software, job scheduling software, customer relationship management, mobile workforce management, fleet tracking, job documentation, invoicing and reporting in one platform.
BigChange gives dispatchers and administrators a shared view of customers, sites, schedules, technicians, jobs and financial activity. Field teams use the mobile app to receive work, review job history and site notes, complete digital job cards and job sheets, record risk assessments, capture photos and signatures, submit timesheets and update job status. Customer-facing tools support booking confirmations, ETA alerts, service reminders, job documents and a customer portal.
Core capabilities include:
- CRM and sales tools that keep customer, site, contract, quote and job information together, helping teams respond with the right context.
- Job scheduling and mobile workforce management software that connects dispatch plans with live field updates, giving office teams clearer job visibility and reducing manual calls.
- Vehicle tracking software for UK field service fleets, with location and driver information that supports resource planning and customer ETA communication.
- Digital worksheets, job cards, job sheets, invoicing and reporting that move job information from the field into office and finance workflows, reducing duplicate entry and administrative work.
- BigChange integrations for accounting and business systems, including supported connections with Xero and Sage, so teams can keep job and financial data aligned across the tools they use.
These connected workflows help businesses replace separate systems and paper-based processes with a consistent flow of information from booking and scheduling through job completion, invoicing and follow-up. The practical benefits are faster administration, better dispatch coordination, more informed customer communication and cleaner operational control.
BigChange Lightning adds an AI layer to the platform. Its AI agents and business intelligence features can assist with tasks such as job preparation, documentation, reporting and customer communication while working with operational data already held in BigChange.
BigChange is designed for UK trade and field service organisations, including plumbing and heating, electrical contracting, fire and security, facilities management, equipment hire, drainage, waste and building maintenance businesses. Prospective customers can contact BigChange or request a demo to discuss requirements and pricing.
Who Is the Company Behind BigChange?
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Seller: Simpro
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Company Website:
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Year Founded: 2002
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HQ Location: Miami, FL
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Twitter: @simprosoftware
2,426 Twitter followers
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LinkedIn® Page: www.linkedin.com
719 employees on LinkedIn®