NUACOM
Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company.
Average Rating: 4.8/5.0
Total Reviews: 322
How Do G2 Users Rate NUACOM?
- Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.8/10)
- Phone Calls: 9.6/10 (Category avg: 9.2/10)
- VOiP Number: 9.2/10 (Category avg: 9.1/10)
- Desk-to-Desk Calls: 9.1/10 (Category avg: 8.6/10)
Who Is the Company Behind NUACOM?
- Seller: NUACOM
- Year Founded: 2009
- HQ Location: Ireland
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LinkedIn® Page: www.linkedin.com
42 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Director, Managing Director
- Top Industries: Computer Software, Construction
- Company Size: 93% Small, 7% Medium
What Do G2 Reviewers Say About NUACOM?
AI-generated summary from verified user reviews
Pros
- Users highlight the efficient customer support of NUACOM, ensuring a smooth onboarding and setup experience.
- Users appreciate the ease of use of NUACOM, highlighting its simple setup and intuitive process.
- Users find the staff very helpful, providing excellent support and guidance throughout the setup and integration process.
- Users praise the easy setup of NUACOM, highlighting a smooth transition and seamless onboarding experience.
- Users appreciate the efficient customer service of NUACOM, noting smooth processes and helpful support throughout.
Cons
- Users report call issues with NUACOM, including missed calls and dependency on stable internet for VoIP quality.
- Users report call limitations with NUACOM, including issues with call access and integration with Keap CRM.
- Users find the lack of features in NUACOM limits their experience, with expectations for more detailed call reports unmet.
- Users experience dialer issues with slow refreshing and difficulties in adding numbers and accessing call logs effectively.
- Users note that the product has a high cost, which may be a concern for budget-conscious buyers.
What Are Recent G2 Reviews of NUACOM?
"Flexible, Professional Calling—NUACOM Made Setup Easy"
Rating: 5.0/5.0 stars
— Bernadine K.
"Efficient Business Calling with Room for Improvement"
Rating: 4.5/5.0 stars
— Vista C.
