Best Social Customer Service Software - Page 4

How Many Social Customer Service Software Products Does G2 Track?

Total Products under this Category: 134

Category Stats (Oct 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: RingCX (+0.73%) - Among all products in this category, RingCX recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Social Customer Service Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 65,900+ Authentic Reviews
  • 134+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Social Customer Service Software

G2 Grid® for Social Customer Service Software plotting products by satisfaction and market presence

Highlighted products: Sprout Social, Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), RingCentral Contact Center, Sprinklr Service, Reputation, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/social-customer-service/grids.json?focus%5B%5D=sprout-social&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=sprinklr-service&focus%5B%5D=reputation&focus%5B%5D=genesys-cloud-cx)

ZoomSphere

ZoomSphere is a social media management tool that helps teams plan, schedule, auto-publish, and analyze content across platforms like Instagram, Facebook, TikTok, LinkedIn, YouTube, and X. 𝗞𝗲𝘆 𝗙𝗲𝗮𝘁𝘂𝗿𝗲𝘀: Approval Flow: Manage post approvals with tools like statuses, built-in chat, and comment panels. Workspaces: Organize clients and teams for seamless project management. AI Copywriter: Define your brand's persona, write a quick prompt, and have multiple captions in seconds! Bulk Approval in Email/Chat: The quickest way to approve whole batch of posts! Mobile App: Stay connected with push notifications, content reviews, and instant approvals. Ideal for businesses and agencies, ZoomSphere simplifies managing multiple profiles, automates tasks, and fosters team collaboration.

Average Rating: 4.7/5.0

Total Reviews: 17

How Do G2 Users Rate ZoomSphere?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Mentions: 9.3/10 (Category avg: 8.6/10)
  • Reporting: 9.2/10 (Category avg: 8.4/10)

Who Is the Company Behind ZoomSphere?

  • Seller: ZoomSphere
  • HQ Location: Praha 1, Praha
  • Twitter: @ZoomSphere
    16 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 78% Small, 17% Large

What Do G2 Reviewers Say About ZoomSphere?

AI-generated summary from verified user reviews

Pros
  • Users highly value the centralized management of ZoomSphere, simplifying social media oversight and enhancing task efficiency.
  • Users praise the top-notch customer support of ZoomSphere, appreciating quick and effective problem resolution.
  • Users commend the excellent customer support of ZoomSphere for its promptness and effectiveness in resolving issues.
  • Users find the team collaboration features of ZoomSphere invaluable, effectively managing multiple profiles seamlessly across platforms.
  • Users praise ZoomSphere for its intuitive UI and exceptional customer support, enhancing management of multiple social media profiles.
Cons
  • Users report occasional malfunctions with the automatic posting feature, though it typically resolves on the second attempt.
  • Users are disappointed by the lack of support for posting on Threads, hoping for future updates.
  • Users express frustration over the lack of support for posting on Threads, hoping for future updates to include it.
  • Users find the publishing limitations of ZoomSphere frustrating, particularly the lack of support for posting on Threads.
  • Users express frustration over the lack of support for posting on Threads in ZoomSphere, wishing for future updates.

What Are Recent G2 Reviews of ZoomSphere?

What Are G2 Users Discussing About ZoomSphere?

Verint Channel Automation

Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today!

Average Rating: 4.4/5.0

Total Reviews: 65

How Do G2 Users Rate Verint Channel Automation?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Visitor Activity: 8.7/10 (Category avg: 8.4/10)
  • Mentions: 8.5/10 (Category avg: 8.6/10)
  • Reporting: 8.5/10 (Category avg: 8.4/10)

Who Is the Company Behind Verint Channel Automation?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Company Size: 48% Large, 45% Medium

What Do G2 Reviewers Say About Verint Channel Automation?

AI-generated summary from verified user reviews

Pros
  • Users value the AI technology of Verint Channel Automation for enhancing productivity and time management capabilities.
  • Users value the artificial intelligence capabilities of Verint Channel Automation for efficient scheduling and monitoring tasks.
  • Users value the effective case management features of Verint Channel Automation for enhanced productivity and monitoring.
  • Users value the effective communication capabilities of Verint Channel Automation for managing conversations and scheduling tasks.
  • Users appreciate the conversation management capabilities of Verint Channel Automation for effective scheduling and monitoring.
Cons
  • Users report that support response times are often lengthy, particularly affecting clients in Latin America.
  • Users often face organizational issues with Verint Channel Automation, hindering progress due to request logging glitches.
  • Users experience poor customer support with delays in responses for Latin American clients, affecting satisfaction.
  • Users frequently experience response issues, particularly with slow support for Latin America clients affecting their experience.
  • Users face software bugs that disrupt request logging, often requiring them to redo the entire process.

What Are Recent G2 Reviews of Verint Channel Automation?

What Are G2 Users Discussing About Verint Channel Automation?

Eclincher

Eclincher is an AI-powered social media management, brand monitoring, and local SEO tools. Some of Eclincher’s main features include an AI publishing agent, post scheduling, a visual calendar, a unified social inbox, an AI auto-reply agent, web and social monitoring, smart queue auto-publishing, topic-suggested content, advanced live analytics with drag-and-drop customization, post approval, and team collaboration. Ranked #1 for ROI in social media management, eclincher integrates with Facebook, Instagram, X, LinkedIn, Google Business, YouTube, TikTok, Threads, Pinterest, Reddit, and more, boosting local SEO rankings and performance tracking. Eclincher is the ideal solution for managing multiple accounts, tracking performance, and optimizing digital presence. Key Features: - Publishing and Scheduling: Effortlessly plan, schedule, and automate publishing posts with AI agent, visual content calendar and customizable automation queues to streamline workflows. - Unified Social Inbox: Centralize and manage all messages, comments, reviews, and mentions in one place, ensuring no customer interaction is overlooked. Save time with AI Auto Reply agent to do the work for you. - Social Listening: Monitor brand mentions, keywords, hashtags, and industry trends to gain valuable insights and stay ahead of the competition. - Brand Monitoring: Track your brand’s reputation and online presence to understand customer perceptions and address feedback effectively. - Analytics and Reporting: Leverage in-depth analytics and create detailed, customizable reports to measure performance and refine your strategy. - Local Listings Management: Ensure accurate and consistent business information across directories to boost local SEO rankings and online trust. - Local SEO: Enhance your local visibility by optimizing keywords, business profiles, and content to reach your target audience effectively. Eclincher is designed for businesses of all sizes, making it easy to connect with audiences and thrive in the ever-evolving digital landscape.

Average Rating: 4.6/5.0

Total Reviews: 437

How Do G2 Users Rate Eclincher?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Visitor Activity: 8.6/10 (Category avg: 8.4/10)
  • Mentions: 8.8/10 (Category avg: 8.6/10)
  • Reporting: 8.8/10 (Category avg: 8.4/10)

Who Is the Company Behind Eclincher?

  • Seller: Eclincher
  • Year Founded: 2012
  • HQ Location: Palo Alto, CA
  • Twitter: @eClincher
    10,947 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    46 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Community Manager, CEO
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 78% Small, 16% Medium

What Do G2 Reviewers Say About Eclincher?

AI-generated summary from verified user reviews

Cons
  • Users find the cost of Eclincher high, especially when cheaper alternatives provide similar tools.
  • Users feel the price is expensive compared to other programs offering similar tools at a lower cost.
  • Users find the high pricing of Eclincher frustrating, especially with cheaper alternatives offering similar tools.

What Are Recent G2 Reviews of Eclincher?

What Are G2 Users Discussing About Eclincher?

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Orlo

Orlo is obsessed with one thing… “Building stronger and more resilient communities”. Trust is the foundation of any successful community with 42% of the UK population distrusting their local government. Orlo is the only Social Media Management platform purpose-built for the public sector and is already used by over 400 UK public sector organisations. Orlo’s tools include: Social Media Management Platform Social Listening Media Monitoring Insights Chatbot Live Chat Create campaigns that boost engagement, enhance experiences, and build trust, seamlessly uniting the conversations happening across social media platforms.

Average Rating: 4.4/5.0

Total Reviews: 33

How Do G2 Users Rate Orlo?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Visitor Activity: 8.3/10 (Category avg: 8.4/10)
  • Mentions: 8.3/10 (Category avg: 8.6/10)
  • Reporting: 7.8/10 (Category avg: 8.4/10)

Who Is the Company Behind Orlo?

  • Seller: Orlo
  • Year Founded: 2013
  • HQ Location: Birmingham, Midlands
  • Twitter: @HelloOrlo
    7,097 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    102 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Government Administration
  • Company Size: 55% Large, 30% Medium

What Are Recent G2 Reviews of Orlo?

What Are G2 Users Discussing About Orlo?

Superchat

Superchat is an all-in-one messaging software for businesses. Through the platform, businesses can bundle different digital communication channels such as WhatsApp, Facebook, Instagram, Telegram and Email into a universal inbox. This allows companies to communicate personally and simply with prospects and customers via their channel of choice, streamlining and making communication more efficient. In addition to bundling various communication channels, Superchat offers additional features aiming to help businesses build customer relationships and unify and automate communication.

Average Rating: 4.6/5.0

Total Reviews: 119

How Do G2 Users Rate Superchat?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Visitor Activity: 7.4/10 (Category avg: 8.4/10)
  • Mentions: 7.7/10 (Category avg: 8.6/10)
  • Reporting: 7.4/10 (Category avg: 8.4/10)

Who Is the Company Behind Superchat?

  • Seller: Super X GmbH
  • Year Founded: 2020
  • HQ Location: Berlin, DE
  • Twitter: @superchat_com
    11 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    108 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Geschäftsführer
  • Top Industries: Insurance, Leisure, Travel & Tourism
  • Company Size: 80% Small, 20% Medium

What Do G2 Reviewers Say About Superchat?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Superchat, highlighting its efficiency and excellent customer support.
  • Users appreciate the amazing customer support of Superchat, which enhances their daily support experience.
  • Users love the automation feature for making processes easier and improving efficiency in client communication.
  • Users commend Superchat for its time-saving automation features, enhancing efficiency and streamlining customer communication significantly.
  • Users find Superchat incredibly helpful for seamless WhatsApp communication and exceptional customer support around the clock.
Cons
  • Users find the limited automation in Superchat frustrating, requiring extra fees and sometimes leading to conflicts.
  • Users report significant integration issues with Superchat, leading to wasted resources and unmet marketing goals.
  • Users report frustrating bugs and integration failures with Superchat, leading to wasted resources and lost business opportunities.
  • Users find the learning curve steep, making it challenging to navigate without prior knowledge or guidance.
  • Users express frustration over poor customer support, lacking availability and timely issue resolution, affecting their overall experience.

What Are Recent G2 Reviews of Superchat?

Mojo Helpdesk

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting.

Average Rating: 4.4/5.0

Total Reviews: 235

How Do G2 Users Rate Mojo Helpdesk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Visitor Activity: 8.8/10 (Category avg: 8.4/10)
  • Mentions: 8.0/10 (Category avg: 8.6/10)
  • Reporting: 8.2/10 (Category avg: 8.4/10)

Who Is the Company Behind Mojo Helpdesk?

  • Seller: Mojo Helpdesk
  • Year Founded: 2011
  • HQ Location: Austin, Texas
  • Twitter: @mojohelpdesk
    705 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Primary/Secondary Education
  • Company Size: 55% Medium, 30% Small

What Do G2 Reviewers Say About Mojo Helpdesk?

AI-generated summary from verified user reviews

Cons
  • Users experience layout inconsistencies and screenshot issues with Mojo Helpdesk, impacting their overall ease of use.
  • Users face button issues in Mojo Helpdesk, finding layout changes and media handling frustrating and inconvenient.
  • Users experience editing difficulties with layouts and media, making customization and visual appeal challenging.
  • Users report formatting issues with layout consistency and difficulties handling images in Mojo Helpdesk.
  • Users experience layout issues with Mojo Helpdesk, struggling to maintain consistency and utilize dark mode effectively.

What Are Recent G2 Reviews of Mojo Helpdesk?

What Are G2 Users Discussing About Mojo Helpdesk?

Gallabox

Gallabox is an AI-powered customer conversation platform built for businesses that depend on fast, consistent and high-quality customer engagement. The platform helps teams manage conversations across WhatsApp, Instagram, web chat and voice, bringing AI agents, automation, team inbox workflows and customer context into one connected system. Instead of treating customer conversations as scattered messages, Gallabox helps businesses turn them into structured journeys that support lead capture, qualification, follow-ups, bookings, payments, support and revenue growth. Designed for conversation-led businesses, Gallabox serves teams across industries such as real estate, education, healthcare, travel, financial services, e-commerce, automotive and professional services. The platform is especially useful for businesses that receive a high volume of customer inquiries across multiple channels and need a reliable way to respond quickly, qualify intent and move customers toward the next step. With its shared team inbox, AI-powered automation and conversation history, Gallabox helps sales, marketing and support teams collaborate more effectively and ensure that no high-intent customer interaction is missed. Gallabox enables businesses to deploy AI agents that can answer common questions, qualify leads, capture customer details, book appointments, trigger follow-ups and hand over conversations to the right team member with context. These AI agents work alongside human teams, helping them reduce repetitive work while staying focused on high-value conversations. Businesses can automate key customer journeys, including Click-to-WhatsApp lead capture, Instagram DM responses, web chat inquiries, voice follow-ups, drip campaigns, broadcasts, appointment reminders, payment nudges and post-purchase engagement. A key strength of Gallabox is its ability to connect customer conversations with the tools businesses already use. The platform integrates with CRMs, payment systems, calendars, marketing tools, commerce platforms and automation workflows, including tools such as Zoho CRM, HubSpot, Shopify, WooCommerce, Razorpay, Google Calendar, Calendly, Zapier and more. These integrations help businesses sync customer data, route conversations, update lead stages, collect payments, track campaign performance and maintain continuity across the customer journey. Gallabox is built for businesses that want more than a messaging tool. It gives customer-facing teams the speed, structure and visibility they need to manage conversations across channels, automate repetitive workflows and improve conversion outcomes. By combining AI agents, omnichannel engagement, shared team collaboration and integrations in one platform, Gallabox helps businesses respond faster, qualify better and create more connected customer experiences from first inquiry to conversion and beyond.

Average Rating: 4.6/5.0

Total Reviews: 164

How Do G2 Users Rate Gallabox?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Visitor Activity: 5.8/10 (Category avg: 8.4/10)
  • Mentions: 9.4/10 (Category avg: 8.6/10)
  • Reporting: 10.0/10 (Category avg: 8.4/10)

Who Is the Company Behind Gallabox?

  • Seller: MangoLeap
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Chennai, IN
  • Twitter: @gallabox
    147 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    98 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Education Management, Apparel & Fashion
  • Company Size: 73% Small, 21% Medium

What Do G2 Reviewers Say About Gallabox?

AI-generated summary from verified user reviews

Pros
  • Users find Gallabox to be intuitive and easy to set up, enhancing their customer communication efforts seamlessly.
  • Users praise Gallabox for its automation capabilities, enhancing communication efficiency and response times effortlessly.
  • Users value the excellent customer support provided by Gallabox, enhancing their overall experience and success.
  • Users praise Gallabox for its seamless integrations, particularly with WhatsApp and HubSpot, enhancing their workflow efficiency.
  • Users highlight the easy integrations of Gallabox, enhancing WhatsApp management with seamless CRM connectivity.
Cons
  • Users find the dashboard features limited, lacking essential insights and intuitive setup for automation journeys.
  • Users find the reporting capabilities inadequate, lacking detailed insights into performance and team metrics.
  • Users desire more flexibility in customization for Gallabox templates, seeking tailored solutions to meet unique needs.
  • Users find Gallabox's limited training resources hinder effective automation and overall communication efficiency.
  • Users find the poor customer support of Gallabox lacking, emphasizing the need for improved response and follow-up.

What Are Recent G2 Reviews of Gallabox?

Interakt

Launched in 2020, Interakt is a full-stack conversational marketing, sales, and support platform built on top of official WhatsApp Business APIs. Over 10,000 businesses across the globe trust Interakt to reduce CAC, improve customer LTV, and drive repeat purchases. The platform is built on the same technology that powered the Indian government’s MyGOV COVID Bot on WhatsApp, which handled 150 million users and 600 million messages. Additionally, it brought the world the first-ever end-to-end, immersive shopping experience on WhatsApp for Jio Mart. This achievement earned recognition from Mr. Mark Zuckerberg himself.

Average Rating: 4.5/5.0

Total Reviews: 68

How Do G2 Users Rate Interakt?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Visitor Activity: 5.4/10 (Category avg: 8.4/10)
  • Mentions: 6.3/10 (Category avg: 8.6/10)
  • Reporting: 8.3/10 (Category avg: 8.4/10)

Who Is the Company Behind Interakt?

  • Seller: Haptik
  • Year Founded: 2013
  • HQ Location: New York, US
  • Twitter: @haptik
    5,970 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    307 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Apparel & Fashion, Marketing and Advertising
  • Company Size: 65% Small, 28% Medium

What Do G2 Reviewers Say About Interakt?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Interakt, finding it simple and effective for managing client interactions.
  • Users find Interakt extremely helpful for centralizing team communications and enhancing client interactions effortlessly.
  • Users value the automation capabilities of Interakt for enhancing WhatsApp engagement with customers effectively.
  • Users appreciate the easy campaign management of Interakt, finding it simple and user-friendly for WhatsApp campaigns.
  • Users find Interakt's chat features innovative and user-friendly, enhancing customer interactions and campaign creation for small businesses.
Cons
  • Users express dissatisfaction with poor customer support, citing slow turnaround times and limited contact options.
  • Users find that adjustment difficulties in setting automated flows can complicate their overall experience with Interakt.
  • Users feel the app is primarily for bulk messaging, lacking user-friendliness and requiring too many clicks for tasks.
  • Users find that setting the automated flow in Interakt can be tricky, leading to some frustration.
  • Users find the complex features of Interakt overwhelming, requiring continuous learning and adjustment to navigate effectively.

What Are Recent G2 Reviews of Interakt?

Freshchat

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences.

Average Rating: 4.4/5.0

Total Reviews: 471

How Do G2 Users Rate Freshchat?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Visitor Activity: 9.2/10 (Category avg: 8.4/10)
  • Mentions: 9.4/10 (Category avg: 8.6/10)
  • Reporting: 8.9/10 (Category avg: 8.4/10)

Who Is the Company Behind Freshchat?

  • Seller: Freshworks
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • Twitter: @FreshworksInc
    19,020 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®
  • Ownership: NASDAQ: FRSH

Who Uses This Product?

  • Who Uses This: Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Small, 36% Medium

What Do G2 Reviewers Say About Freshchat?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Freshchat, enabling seamless management of multiple communication channels effortlessly.
  • Users appreciate the multi-channel support of Freshchat, streamlining customer responses and enhancing overall communication efficiency.
  • Users appreciate the ease of use and comprehensive features of Freshchat, enhancing customer support efficiency.
  • Users value the ease of implementing automation in Freshchat, significantly improving chat management and resolution times.
  • Users value the seamless integrations of Freshchat, streamlining communications across multiple channels for better support.
Cons
  • Users find AI limitations in Freshchat, noting its basic tool lacks advanced automation and understanding capabilities.
  • Users find the chatbot issues with Freshchat frustrating, as Freddy AI lacks understanding and automation features.
  • Users report chat issues with Freshchat, including confusing dashboards and unreliable notifications impacting communication.
  • Users find the learning curve steep, especially with custom reports and chatbot setup, affecting overall user experience.
  • Users find Freshchat's limited AI capabilities lacking compared to competitors, affecting automation and overall functionality.

What Are Recent G2 Reviews of Freshchat?

SaleSmartly

SaleSmartly is an AI Customer Engagement Platform for Service, Sales, and Growth. We bring WhatsApp, Instagram, Facebook Messenger, TikTok, Website Chat, Email, and other customer conversations into one unified workspace, helping businesses connect with customers across every channel. At the core of SaleSmartly is an AI-powered workforce that works 24/7 to answer questions, qualify leads, translate conversations, and automate customer interactions. Combined with omnichannel messaging, no-code automation, and Social CRM, SaleSmartly helps teams capture leads, streamline customer engagement, and turn conversations into conversions. SaleSmartly goes beyond customer support by turning conversations into actionable customer insights. Teams can segment customers, personalize follow-ups, identify high-intent leads, and track engagement and conversion performance — creating a connected journey from first interaction to long-term customer relationships. From first contact to repeat purchase, SaleSmartly helps businesses turn every conversation into measurable growth.

Average Rating: 4.5/5.0

Total Reviews: 19

How Do G2 Users Rate SaleSmartly?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Visitor Activity: 8.3/10 (Category avg: 8.4/10)
  • Mentions: 9.7/10 (Category avg: 8.6/10)
  • Reporting: 10.0/10 (Category avg: 8.4/10)

Who Is the Company Behind SaleSmartly?

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 75% Small, 10% Medium

What Do G2 Reviewers Say About SaleSmartly?

AI-generated summary from verified user reviews

Pros
  • Users find SaleSmartly's ease of use invaluable for streamlining communications and managing leads efficiently in one place.
  • Users highlight the simplicity of customer communication and effective centralization of messages with SaleSmartly.
  • Users value the automation features of SaleSmartly for enhancing lead management and improving response times.
  • Users value the centralized management of SaleSmartly, streamlining communication and enhancing organization across multiple platforms.
  • Users value the communication ease of SaleSmartly, enhancing organization and improving response times across platforms.
Cons
  • Users find the learning curve steep, requiring significant time and resources to effectively understand and utilize all features.
  • Users find the steep learning curve of SaleSmartly challenging, often requiring time and tutorials for effective use.
  • Users find the automation complexity challenging, suggesting improved onboarding and tutorials for a better experience.
  • Users find the difficult setup of SaleSmartly requires a significant time investment to master its features.
  • Users find the setup process time-consuming, needing tutorials for a smoother onboarding experience with SaleSmartly.

What Are Recent G2 Reviews of SaleSmartly?

Trengo

Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI.

Average Rating: 4.3/5.0

Total Reviews: 244

How Do G2 Users Rate Trengo?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Visitor Activity: 7.2/10 (Category avg: 8.4/10)
  • Mentions: 8.5/10 (Category avg: 8.6/10)
  • Reporting: 7.5/10 (Category avg: 8.4/10)

Who Is the Company Behind Trengo?

  • Seller: Trengo
  • Year Founded: 2017
  • HQ Location: Utrecht, Utrecht, Netherlands
  • Twitter: @TrengoHQ
    284 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    102 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Leisure, Travel & Tourism, Apparel & Fashion
  • Company Size: 73% Small, 26% Medium

What Do G2 Reviewers Say About Trengo?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Trengo, appreciating its straightforward implementation and intuitive design.
  • Users find Trengo's helpful customer support and automation features invaluable for managing their workflows efficiently.
  • Users commend Trengo for its exceptional customer support and seamless onboarding experience, enhancing overall satisfaction.
  • Users value the seamless integration of multiple channels in Trengo, enhancing chat management and efficiency significantly.
  • Users appreciate the streamlined communication in Trengo, highlighting its intuitive interface and excellent customer support.
Cons
  • Users feel that the missing features in Trengo hinder their experience and limit functionality in important areas.
  • Users criticize the limited features of Trengo, noting missing functionalities and difficulties in usage and setup.
  • Users face significant messaging issues with Trengo, including slow loading times and limitations on WhatsApp interactions.
  • Users find the chat functionality difficult to use with limitations on WhatsApp and missing features affecting communication.
  • Users report frequent bug issues with Trengo, leading to frustrations and inefficiencies in usage and coordination.

What Are Recent G2 Reviews of Trengo?

What Are G2 Users Discussing About Trengo?

Lime Connect (formerly Userlike)

is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect.

Average Rating: 4.4/5.0

Total Reviews: 441

How Do G2 Users Rate Lime Connect (formerly Userlike)?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Visitor Activity: 8.5/10 (Category avg: 8.4/10)
  • Mentions: 7.8/10 (Category avg: 8.6/10)
  • Reporting: 7.7/10 (Category avg: 8.4/10)

Who Is the Company Behind Lime Connect (formerly Userlike)?

  • Seller: Lime Connect
  • Year Founded: 2011
  • HQ Location: Cologne, Germany
  • Twitter: @userlike
    5,037 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Marketing Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 80% Small, 16% Medium

What Do G2 Reviewers Say About Lime Connect (formerly Userlike)?

AI-generated summary from verified user reviews

Pros
  • Users love the easy WhatsApp implementation that simplifies customer management effortlessly.
  • Users find the easy WhatsApp implementation makes customer management seamless and efficient with Lime Connect.
  • Users find the easy WhatsApp implementation simplifies customer management significantly, enhancing their overall experience.
  • Users love the easy WhatsApp implementation of Lime Connect, making customer management a seamless experience.
  • Users value the easy WhatsApp integration of Lime Connect, streamlining customer management effortlessly.
Cons
  • Users find the service expensive, though they acknowledge it functions effectively for their needs.
  • Users find the bland design of Lime Connect lacks appeal, impacting their overall satisfaction despite its functionality.

What Are Recent G2 Reviews of Lime Connect (formerly Userlike)?

What Are G2 Users Discussing About Lime Connect (formerly Userlike)?

Khoros Service

Khoros Service includes omnichannel engagement on publicly available channels like social, digital, chat and voice, as well as owned online communities with our Khoros Communities offering. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots, human agents or community managers to manage support and community building. In Khoros Care, customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters and our robust agent desktop solution allows agents to efficiently manage conversations, both real-time and asynchronous. Agent Assist offers agents in the moment content and responses to help them respond faster and with better results. We offer a built in bot and automation builder tool, allowing conversations to be automated using AI and automated workflows. And of course, we have built in analytics capabilities where users can build their own customized dashboards bringing in the KPIs that are most meaningful to them. With Khoros Communities, we enable organizations to host a vibrant space where customers find answers, develop expertise, share experiences, and connect with your brand. Khoros is the leader in the communities space, powering over 400 of the world’s most recognized brand communities. With 20+ years of experience, the most robust set of customer interaction styles, tools to empower employees to interact and moderate at scale, a platform built for enterprise integration and security, and a dedicated services organization; Khoros is a partner that ensures your community will improve operations, reduce costs, delight your customers, and grow your business. Key benefits include: Improve customer experiences while driving agent efficiency Engage customers in their channel of choice–text, messaging, social, chat, in-app, email, voice–providing complete omnichannel coverage. Khoros simplifies agent workflow with a single desktop, unified customer profiles, and AI-powered support, while automated analysis of sentiment and customizable dashboards help optimize team performance and customer satisfaction. Increase efficiencies through automation Centralize your automated experiences across systems, applications, and channels in one platform to cut costs and streamline customer interactions. By harnessing Natural Language Processing (NLP), you can reduce call volume with conversational bots across multiple channels, while IVR redirection and AI orchestration ensure efficient customer service. Accelerate resolution to delight customers while reducing costs Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. Users can deflect up to 80% of calls and customer inquiries providing the potential to save brands millions in annual support costs. Deliver expert community management Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.

Average Rating: 4.4/5.0

Total Reviews: 33

How Do G2 Users Rate Khoros Service?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Visitor Activity: 8.3/10 (Category avg: 8.4/10)
  • Mentions: 9.0/10 (Category avg: 8.6/10)
  • Reporting: 8.8/10 (Category avg: 8.4/10)

Who Is the Company Behind Khoros Service?

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Telecommunications
  • Company Size: 40% Small, 35% Large

What Do G2 Reviewers Say About Khoros Service?

AI-generated summary from verified user reviews

Pros
  • Users love the automation features of Khoros Service, enhancing efficiency and allowing focus on complex tasks.
  • Users praise Khoros Service for its automation features, enhancing efficiency and improving customer service operations.
  • Users love the AI-driven routing and flexibility of Khoros Service, enhancing collaboration and social media automation.
  • Users love the AI technology in Khoros Service for efficient issue routing and automating repetitive tasks.
  • Users value the ease of use of Khoros Service, enjoying its user-friendly operations and tailored features.
Cons
  • Users face challenges with insufficient training, leading to difficulties in understanding and navigating Khoros Service effectively.
  • Users express the need for improved interface design and faster customer support for better overall experience.
  • Users highlight the very high prices of Khoros Service, which add to the burden of extensive training.
  • Users find Khoros Service difficult to learn, necessitating extensive training for new team members to understand it.
  • Users find the difficult learning process of Khoros Service requires extensive training for new team members.

What Are Recent G2 Reviews of Khoros Service?

What Are G2 Users Discussing About Khoros Service?

Bevatel

Bevatel is a type of cloud-based contact center solution designed to help businesses enhance their customer service operations and streamline communication processes. This innovative platform provides organizations with the tools necessary to manage customer interactions across multiple channels, including voice, email, chat, and social media, all from a single interface. By leveraging advanced technology, Bevatel enables companies to improve response times, increase customer satisfaction, and ultimately drive business growth. The target audience for Bevatel primarily includes businesses of all sizes that are looking to optimize their customer service capabilities. This encompasses a wide range of industries, from retail and e-commerce to telecommunications and healthcare. Companies seeking to modernize their communication infrastructure or those experiencing rapid growth can particularly benefit from Bevatel’s flexible and scalable solutions. The platform is designed to accommodate the evolving needs of businesses, allowing them to adapt to changing customer expectations and market dynamics. Key use cases for Bevatel include managing high volumes of customer inquiries efficiently, providing a seamless omnichannel experience, and enabling remote work capabilities for customer service teams. The system’s cloud-based nature allows for easy access from anywhere, making it ideal for organizations with distributed teams or those looking to implement remote work policies. Additionally, Bevatel offers robust reporting and analytics features, empowering businesses to gain insights into customer interactions and agent performance, which can inform strategic decision-making. Bevatel stands out in the contact center software category through its comprehensive feature set, which includes intelligent call routing, automated workflows, and integration capabilities with existing business tools. These features not only enhance operational efficiency but also ensure that customers receive personalized and timely support. The platform’s user-friendly interface simplifies the onboarding process for agents, allowing them to become proficient quickly and focus on delivering exceptional customer experiences. Overall, Bevatel provides a powerful solution for organizations aiming to elevate their customer service operations. By combining advanced technology with a focus on user experience, Bevatel equips businesses with the necessary tools to meet the demands of modern customer engagement, fostering long-term relationships and driving success in an increasingly competitive landscape.

Average Rating: 4.8/5.0

Total Reviews: 87

How Do G2 Users Rate Bevatel?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Visitor Activity: 10.0/10 (Category avg: 8.4/10)
  • Mentions: 9.2/10 (Category avg: 8.6/10)
  • Reporting: 10.0/10 (Category avg: 8.4/10)

Who Is the Company Behind Bevatel?

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 36% Small, 16% Medium

What Do G2 Reviewers Say About Bevatel?

AI-generated summary from verified user reviews

Pros
  • Users value the easy-to-use interface of Bevatel, enhancing productivity and ensuring reliable communication.
  • Users commend Bevatel for its exceptional support and communication, enhancing efficiency and ease of use.
  • Users commend Bevatel for its excellent customer support, appreciating the effective communication and helpful service provided.
  • Users praise the easy setup of Bevatel, making it a stress-free transition to enhanced communication.
  • Users praise Bevatel for its excellent communication capabilities, streamlining client interactions and admin monitoring on one platform.
Cons
  • Users face integration issues with Bevatel, limiting functionality and complicating connections with other applications.
  • Users experience call issues with Bevatel, including slow call transfers and stability concerns during long-duration conversations.
  • Users express a need for more clarity in services, indicating that communication and understanding could be improved.
  • Users face connectivity issues with Bevatel, experiencing challenges with local service provider configurations and call stability.
  • Users find limited access frustrating, as features like messaging and group chats are not available on Bevatel.

What Are Recent G2 Reviews of Bevatel?

Cloodot

Cloodot is a next-generation Conversational AI and Customer Engagement Automation platform that helps businesses deliver human-like, 24/7 communication across **WhatsApp, Facebook, Instagram, and website chat**. Unlike traditional chatbot tools, Cloodot introduces the concept of an **AI Employee** — a digital agent that doesn’t just reply but 'understands customer context, executes business actions, and follows up automatically' to ensure outcomes like lead conversion, booking, or support resolution. Cloodot combines global speed, reliability, and enterprise-grade security with the flexibility of a **code execution environment**, enabling deep customization for any business logic or vertical. Organizations across **automotive, real estate, healthcare, electronics, retail, and hospitality** use Cloodot to automate support and sales while keeping every interaction personal and context-aware. With **Cloodot Chats**, businesses can replace repetitive support tasks with intelligent, conversational experiences that truly understand customers. The AI engages naturally, retains context, and acts like a trained employee — creating faster responses, higher conversions, and consistent brand experience. **Key capabilities include:** * AI-powered automation across major messaging channels * Context-aware and sentiment-sensitive conversations * Smart follow-ups that re-engage inactive customers * Seamless integrations with CRMs, ERPs, and booking systems * Multilingual, media-aware communication (voice, images, and documents) * Detailed analytics for lead tracking and performance optimization With Cloodot, businesses can **engage, support, and convert customers at scale — without expanding their support teams**. Each interaction feels natural, relevant, and designed to drive measurable results. Headquartered in USA, with operations across the **United States, India, the Middle East, and Europe**, Cloodot empowers modern organizations to scale customer engagement intelligently. Cloodot — the AI Employee Platform that transforms customer conversations into business growth.

Average Rating: 4.9/5.0

Total Reviews: 12

How Do G2 Users Rate Cloodot?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Cloodot?

  • Seller: Cloodot
  • Year Founded: 2019
  • HQ Location: Deleware, US
  • Twitter: @cloodot
    56 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive
  • Company Size: 43% Large, 36% Medium

What Are Recent G2 Reviews of Cloodot?

What Are G2 Users Discussing About Cloodot?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024