G2

FAHAD S.

System Administrator

Enterprise (> 1000 emp.)

9/24/2022

"We got excellent customer satisfaction score with Cloodot!"

5/5

What do you like best about Cloodot?

My favourite thing about Cloodot is its user-friendly experience. I’m so comfortable navigating through the windows, monitoring performances, and checking messages. The platform they provide is very neat and organized, making it effortless to find something. I never thought communicating with customers will be this much interesting and simple. Our customers have started to notice our improved interactions and we’re getting positive responses from them. The painful process of collecting customer feedback is all behind us now. Thanks to Cloodot, the immediacy of our responses added to the personalized touch attracted a lot of customers to us. Review collected by and hosted on G2.com.

What do you dislike about Cloodot?

Everything is fine. Even if there is any problem, they provide prompt support. So, it’s not even really a problem! Could have been better if there was Linkedin integration. Review collected by and hosted on G2.com.

What problems is Cloodot solving and how is that benefiting you?

Managing chats on different social channels. We had to employ 5 agents. With Cloodot, only 2 agents are required. We were able to move the other 3 to another department for other tasks. Review management is also flawless. But what I like the most is their in-depth analytics section. I'm able to monitor all performance-related data without the need to sit and prepare reports. Review collected by and hosted on G2.com.