G2

Vijin V.

Deputy Manager

Mid-Market (51-1000 emp.)

6/6/2026

"Feature-Rich WhatsApp Business Solution for Scalable Communication"

4.5/5

What do you like best about Interakt?

The overall onboarding experience is smooth and well structured. The platform provides good value for money, with comprehensive feature integration and a user-friendly interface.

Core activities such as template creation, contact management, campaign execution, chatbot workflow design, and agent management are seamlessly integrated, making day-to-day operations efficient and easy to manage. Review collected by and hosted on G2.com.

What do you dislike about Interakt?

As a business customer, the TDS refund process is quite time-consuming. The need for repeated follow-ups with both the support and finance teams makes the experience less efficient than expected. Review collected by and hosted on G2.com.

What problems is Interakt solving and how is that benefiting you?

Interakt has been highly effective in enabling mass communication with our trade partners through WhatsApp. The platform makes it easy to organize and manage contacts using various tags and segments.

With just a few clicks, campaigns can be targeted to specific states, regions, customer categories, or partner types. Once the contact lists and segments are created, they can be maintained and reused indefinitely, significantly reducing operational effort. Additionally, opt-in and opt-out management can be automated, ensuring compliance while simplifying audience management. Review collected by and hosted on G2.com.