CM

Chel M.

Human Resources Associate III

Mental Health Care

Mid-Market (51-1000 emp.)

8/9/2023

"Good for Frequent Users"

4/5

What do you like best about Mojo Helpdesk?

Strong uptime (I think I've only ever seen it down once), responsive UI and user-friendly menu. It's definitely designed to be an app that you're in all the time. There's also a Star Wars UI I've been using and I'm a sucker for baby Yoda. Review collected by and hosted on G2.com.

What do you dislike about Mojo Helpdesk?

The helpdesk isn't the primary means of inquiries from employees so I rely on email notifications to let me know when I need to get into the app to review a ticket. The notification emails when a ticket is assigned to me leaves out one of the most important details: the person who submitted the ticket. This basically forces us to log into the platform to begin troubleshooting the user's issue... not ideal, but understandable for the target users. Review collected by and hosted on G2.com.

What problems is Mojo Helpdesk solving and how is that benefiting you?

The helpdesk is the primary means of contacting our IT department, but my department is HR and we work primarily out of emails and service center phone calls. Mojo Helpdesk allows our IT department to transfer tickets with issues better resolved by HR. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

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4.4 out of 5 · Verified reviews from real users

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