Unifonic
Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. It streamlines conversations at every touchpoint throughout the customer journey by unifying communication channels, messaging apps, and chatbots. Unifonic’s solutions integrate customer communication channels, including text, voice, messaging, and web, into a single platform that enables companies to create stronger customer relationships. As newer channels emerge and user preferences change over time, organizations rely on Unifonic to maximize customer engagement and optimize communication returns on investment. From SMS for online banking to WhatsApp customer service support, Unifonic empowers organizations to transform their customer experiences while allowing them to focus on core business activities without maintaining costly communication infrastructures. Unifonic connects local enterprises with their customers. This includes leading banks, financial institutions and government entities throughout the Middle East and North Africa, as well as healthcare providers, retail and e-commerce, and transport and logistics providers worldwide. With proven expertise in emerging markets since 2006, Unifonic is committed to delivering excellence handling 10+ billion annual transactions for millions of recipients in over 160 countries, backed by a local corporate presence in five countries and a dedicated team of 300+ professionals serving clients 24/7. For additional information about Unifonic, please visit https://www.unifonic.com/.
Average Rating: 4.8/5.0
Total Reviews: 13
How Do G2 Users Rate Unifonic?
- Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
- Reporting: 9.6/10 (Category avg: 8.4/10)
- API Integration: 9.6/10 (Category avg: 8.6/10)
- Marketing Automation: 9.8/10 (Category avg: 8.8/10)
Who Is the Company Behind Unifonic?
- Seller: Unifonic
- Year Founded: 2006
- HQ Location: Riyadh, KSA
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LinkedIn® Page: www.linkedin.com
552 employees on LinkedIn®
Who Uses This Product?
- Company Size: 77% Medium, 15% Large
What Do G2 Reviewers Say About Unifonic?
AI-generated summary from verified user reviews
Pros
- Users value the powerful automation features of Unifonic, enhancing customer engagement through streamlined communication channels.
- Users value the integrated automation tools of Unifonic, enhancing customer engagement and service efficiency.
- Users commend Unifonic for its unified and scalable omnichannel communication, enhancing customer engagement and service efficiency.
- Users value the ease of use of Unifonic, benefiting from a unified platform for seamless communication across channels.
- Users value the efficiency of Unifonic, benefiting from streamlined customer interactions through a unified communication platform.
Cons
- Users express concerns about billing issues, citing lack of transparency and unexpected costs in Unifonic's pricing structure.
- Users express concerns about transparent pricing issues and complexities in the billing structure that may lead to unexpected costs.
- Users often face complexity in billing and manual management of campaigns, leading to frustration and unexpected costs.
- Users express concerns over lack of transparent pricing and a complex billing structure leading to unexpected costs.
- Users experience message delivery delays with Unifonic, impacting time-sensitive communications like OTPs and overall reliability.
What Are Recent G2 Reviews of Unifonic?
"Exceptional Customer Engagement Solutions with Outstanding Support"
Rating: 4.5/5.0 stars
— Hesham A.
"Unifonic: The Ultimate Omnichannel Platform for Seamless Customer Engagement"
Rating: 4.0/5.0 stars
— Verified User in Information Technology and Services

